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Level 1 Help Desk Support Technician (Contract) Location: Onsite Duration: 6 Month Contract to hire (Potential Extension) Start Date: Immediate M-F: 7am – 9pm EST Weekends: 9am – 9pm EST (can work remote) Overview Day to day: • Printers and Outlook – most common issues to troubleshoot, • 35-40 tickets per day – mix of phone/email/chat interactions (no in person support) 1-2 years of experience (mix of certification/experience)– Technical acumen & customer service equally important Wants someone that: • uses logic in problem solving, • has technical acumen, • assessing variables and eliminating variables, • resourcefulness and actual thought/problem solving, • volume experience helps fast paced environments work – 8k interactions per month for whole team, • Outlook troubleshooting Plus: • ServiceNow exp, • Basic networking – CompTIA A+

Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. If you have worked in customer

Job Description Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is the leading pay governance and compensation intelligence platform. We help organizations make better pay decisions at every stage of the compensation lifecycle, from leveling and offers to promotions and merit. Our platform gives HR, compensation, and finance leaders the data and decision support they need to govern pay fairly, compliantly, and with confidence. We partner with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance and analyzing pay for over 10 million employees across the world. Join us in our mission to help companies make smarter pay decisions they can trust! The Role Syndio's partner ecosystem is a core growth driver, and the relationships we've built with strategic partners require dedicated marketing investment to realize their full potential. We're hiring a Strategic Partner Marketing Manager to own the co-marketing function across our strategic partner portfolio. This role sits within the product marketing function and operates cross-functionally across the broader marketing team. You'll be the primary marketing liaison between Syndio and our partners, ensuring that our joint value story is clear, our messaging is consistent and accurate, and that co-branded programs are built to drive real pipeline. This role operates in two modes: ongoing co-marketing management — marketplace upkeep, accuracy audits, asset refreshes — across the full partner portfolio, and periodic launch-style pushes (marketplace listings, seller enablement, launch events) for partnerships at that stage. This is a builder role. You'll extend existing partner programs and create new ones where nothing exists yet, working directly with senior stakeholders on both sides, and setting the standard for how Syndio approaches partner marketing at scale. Our partner portfolio spans different categories of platforms — HR and workforce systems, communication and collaboration tools, and others — each with its own language, buyer, and marketplace dynamics. You'll need to adapt the value story and asset approach to fit each one. What You'll Do Serve as the primary marketing liaison to strategic partners • Own the day-to-day marketing relationship with Syndio's strategic partner portfolio, • Build trusted working relationships with counterpart marketing contacts at each partner organization, • Represent Syndio marketing in partner planning calls, quarterly business reviews, and co-marketing syncs, • Bring executive presence to senior-stakeholder settings — comfortable representing Syndio one-on-one with senior leaders at partner organizations, without needing Syndio leadership in the room, • Coordinate across multiple external stakeholders when programs involve more than one partner organization at once Own partner program navigation • Understand each partner's program structure and stage — enrollment, certification/build status, GA — and calibrate marketing claims and asset readiness accordingly, so we never market a partnership ahead of where it actually stands, • For partnerships that follow a full launch motion (marketplace listing, seller enablement, launch event, periodic refresh), lead that process end to end as a bounded project Build and maintain a shared source of truth • Develop and manage a co-marketing hub that gives both Syndio and partner teams a single place for joint messaging, approved assets, and campaign materials, • Ensure messaging across all partner-facing materials accurately reflects Syndio's product capabilities and current positioning, • Establish a lightweight review and approval process with Product Marketing as final sign-off, so partner content stays current and on-brand as our product and positioning evolve, • Apply Syndio's platform narrative and brand system (visual identity, tone, messaging architecture) consistently across all co-branded materials Drive co-branded content and campaign execution • Own the creation of co-branded assets including one-pagers, solution briefs, landing pages, and sales enablement materials, • Distill complex, joint value propositions into sharp, sales-ready soundbites (1–2 sentences) that land with partner reps who don't live inside Syndio's product positioning day-to-day, • Partner with the content and communications team to develop joint thought leadership, blog content, and co-authored reports, • Collaborate with revenue marketing on co-branded event support, including field event activation, sponsored sessions, and joint webinars Support revenue impact • Work with Syndio's revenue marketing team and partner ops to identify joint customer overlap and design-partner opportunities, ensuring co-sell programs are supported with the right asset stack at each funnel stage, • Coordinate joint GTM plays and outbound sequences that activate partner audiences, • Track co-marketing program performance and report on contribution to pipeline and influenced revenue Ensure product marketing accuracy across the partner ecosystem • Stay current on messaging, positioning, and product capabilities across the broader product marketing team, • Audit existing partner materials on a regular cadence to identify and resolve accuracy gaps, • Provide partners with timely updates when product positioning, packaging, or messaging changesWhat You Bring, • 5+ years of experience in B2B marketing, with at least 2 years in a partner marketing, alliances marketing, or product marketing role — ideally including experience marketing alongside enterprise ISV/platform partners (e.g. Workday, SAP) and partners operating under consulting, sub-license, or referral models (e.g. Mercer, PwC), • Demonstrated ability to manage complex, cross-functional relationships and work across organizational boundaries, • Strong written communication skills and an instinct for clear, accurate product messaging, • Executive presence — proven comfort operating credibly with senior stakeholders (VP+) at partner organizations and internally, • A sharp eye for visual and brand detail — able to evaluate co-branded creative against brand standards, not just write copy, • Experience creating co-branded content and managing partner-facing asset libraries, • Comfort operating with autonomy in a fast-paced environment where priorities shift and structure has to be built, not inherited, • Familiarity with HubSpot or similar CRM/marketing automation platforms, • Experience in HR tech, compensation, or enterprise SaaS is a plusHow You Work, • You're organized without being rigid, and you know how to manage competing priorities across multiple relationships., • You default to clarity in your communication and follow through on what you commit to., • You understand that partner marketing lives at an intersection and you're effective at building alignment across teams that don't always move at the same pace., • You care about getting the details right, especially when it comes to how the product is represented in the market. — and in how it looks., • You can sit in a room with a partner's VP of Marketing and hold your own.Why you'll love it here:, • ???? Competitive Compensation. For this role our salary is targeted at $146-172k USD in the US and £90-105k GBP in the UK per year. Final offer amounts are determined by factors such as experience and expertise., • ???? Syndio Equity. So you can share in Syndio's success., • ???? 25 days PTO, plus paid sick & safe time, compassion leave, and voting leave., • ???? Private Medical Insurance including dental, optical and mental health support., • ???? Health Cash Plan to claim back everyday costs like dental, optical and physio., • ????️ Life Assurance, Income Protection & Critical Illness Cover., • ???? Workplace Pension. To help you save for your future., • ???? Remote within the UK #LI-RemoteRole Progression, • Within 30 days, you will immerse yourself in Syndio's mission and product positioning, meet key stakeholders, and audit the current partner landscape to identify immediate gaps., • By 60 days, you can expect to start building a foundation by drafting a repeatable partner onboarding playbook, establishing recurring auditing cadences, and collaborating with our integrated marketing team to define pipeline tracking., • After 90 days, you will be driving impact, executing your first co-marketing initiative, socializing the finalized onboarding playbook, and establishing a regular reporting rhythm against KPIs to share with leadership.The interview overview Below you'll find an outline of the interview plan for our Strategic Partner Marketing Manager position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • Recruiter Screen (25 min) — chat with our Talent team and learn more about Syndio and the role., • Hiring Manager Interview (30 min) — dive into the role's scope, priorities, and how you approach partner marketing., • Marketing Leadership Conversation (30 min) — align on strategy and mutual fit with our marketing leadership., • Crossfunctional Team Interviews (3 x 30 min) — individual conversations with members of our Strategic Partnerships and Events Marketing teams At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us. Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Job Description Financial Counselor (Remote) Employment Type: Full-Time, Benefits Eligible Schedule: Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35–$22.00 per hour (based on location and eligibility for bilingual incentives, Spanish fluency) Location: Remote (U.S.-based) How Do I Know If I Should Apply? Searching for a career can feel overwhelming — we’re here to be transparent and supportive. If the qualifications, schedule, and expectations outlined below align with your experience, interests, and career goals, we encourage you to apply. We look forward to connecting with you. Our Commitment to Inclusion GreenPath Financial Wellness believes strong organizations are built on diverse perspectives and lived experiences. We are committed to maintaining an inclusive, respectful workplace where employees feel supported and empowered to bring their authentic selves to work. We encourage applicants from all backgrounds, including people of color, LGBTQIA+ individuals, veterans, people with disabilities, adults of all ages, and individuals from a wide range of socioeconomic backgrounds. Diverse viewpoints strengthen our organization and the communities we serve. About the Role As a Financial Counselor, you will provide compassionate, non-judgmental financial counseling to clients nationwide through phone-based services. This fully remote position is ideal for individuals who are passionate about personal finance, committed to helping others navigate financial challenges, and motivated by continuous learning and professional development. This Role May Be a Good Fit If You Are Interested In: • Working remotely from a home office, • Obtaining HUD and National Foundation for Credit Counseling (NFCC) certifications, • Learn about The HUD Exam, • Providing customer service via phone, chat, and email, • Personal finance and financial education, • Continuous learning and skill development, • Working scheduled shifts consistently and punctually Position Requirements • Compensation: $20.35–$23.00 per hour, based on location and eligibility for bilingual incentives, • Ability to work remotely from a designated home workspace, • Full-time availability: 40 hours per week, 8-hour shifts, • Willingness to obtain HUD and NFCC certifications during training, • Certifications are not required to apply but must be obtained to continue in the role, • Ability to type at least 40 words per minute with 80% accuracy, • Strong communication, organizational, and customer service skills, • Ability to maintain confidentiality and professionalism, • Fluency in both Spanish and English preferred, but not required Work Schedule (Eastern Time) • Monday–Thursday: 1:00 PM – 10:00 PM, • Friday: 11:00 AM – 8:00 PM, • Saturday: Biweekly rotational shift required All working hours are based on Eastern Time. Candidates must be able to work this schedule regardless of their local time zone. Training & Onboarding • Start Date: October 26th, • Initial Training Period: Approximately 4 weeks, • Monday–Friday, • Typically scheduled between 10:00 AM–7:00 PM ET or 11:00 AM–8:00 PM ET, • Training continues throughout the first year through structured modules to support skill development and certification requirements Remote Work From Home Requirements Internet & Equipment • Hard-wired internet connection (ethernet required), • Minimum internet speeds:, • 200 Mbps for single-person households, • 400 Mbps for households with two or more individuals Workspace & Security • Dedicated, private workspace with a door that closes, • Security camera as part of the workstation setup Caregiving Considerations • This role requires focused, uninterrupted work during scheduled hours, • Employees must have alternative caregiving arrangements during working hours, as job duties cannot be performed while serving as a primary caregiver About GreenPath Financial Wellness GreenPath Financial Wellness is a trusted national nonprofit with more than 60 years of experience helping individuals and families navigate financial challenges such as overwhelming debt, foreclosure, bankruptcy, and credit concerns. Our mission is to empower people to lead financially healthy lives. How You’ll Make an Impact • Provide empathetic, non-judgmental financial counseling to clients nationwide, • Support clients facing challenges such as credit card debt, mortgage delinquency, and collections, • In 2025 alone, GreenPath delivered more than 121,707 financial counseling services, • Offer education, guidance, and personalized action plans that help bring clarity and relief to individuals and families Key Responsibilities • Deliver phone-based financial counseling services, • Respond to inbound calls, client emails, and conduct outbound service-related calls, • Gather, review, and analyze client financial information, including credit reports, • Develop and present individualized action plans and educational resources, • Discuss program options and applicable fees when appropriate, • Provide housing-related counseling services, including:, • Pre-purchase counseling, • Foreclosure prevention, • Rental counseling, • Post-loan modification coaching, • Reverse mortgage counseling, • Maintain accurate records and strict confidentiality of client information, • Complete required training and maintain applicable certifications, • Collaborate with colleagues to support service quality and organizational goals, • Perform additional duties as assigned Benefits & Perks • Medical, Dental, and Vision insurance options, • Paid company holidays and accrued paid time off (PTO), • Additional Preventative Care Time Off, • 403(b) retirement plan with a 5% employer contribution after one year of employment, • Eligibility for the Public Service Loan Forgiveness (PSLF) program, • Paid parental benefits, • Up to $2,500 per year in tuition reimbursement, • Access to internal learning and development programs, • 50% tuition discount through Cleary College GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship. Work Schedule: Monday–Thursday: 1:00 PM – 10:00 PM Friday: 11:00 AM – 8:00 PM Saturday: Biweekly rotational shift required 40 Hours Per Week

Job Description What is the role? We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase. In this role, you will: • Support existing customers via chat, email, and phone, • Diagnose and troubleshoot client issues, • Onboard new customers with training calls and check-ins, • Continuously acquire expertise in MerusCase features, • Write and update help center materials, • Improve client retention, • Work with various stakeholders to help them understand evolving client needs, • Other duties as assigned Qualifications • 1-2 years of customer support experience, • SaaS experience preferred, • Strong initiative and creative problem solving, • Strong communication skills and introspection to understand customer needs, • Able to work well with a team and independently, • Excellent conflict management skills, • Experience in the legal or consulting industry advantageous Who is the ideal candidate? • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty, • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time, • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment, • Excellent with user-experience design principles and data analytics Benefits/Perks • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Company culture that encourages work / life balance, • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants

Job Description What is the role? We have a reputation for excellent customer service. As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw. In this role, you will: • Support existing customers via chat, email, and phone, • Diagnose and troubleshoot client issues, • Onboard new customers with training calls and check-ins, • Continuously acquire expertise in MerusCase features, • Write and update help center materials, • Improve client retention, • Work with various stakeholders to help them understand evolving client needs, • Other duties as assigned Qualifications: • 1-2 years of customer support experience, • SaaS experience preferred, • Strong initiative and creative problem solving, • Strong communication skills and introspection to understand customer needs, • Able to work well with a team and independently, • Excellent conflict management skills, • Experience in the legal or consulting industry advantageous Who is the ideal candidate? • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty, • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time, • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment, • Excellent with user-experience design principles and data analytics Benefits/Perks: • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Company culture that encourages work / life balance, • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism, empathy, and efficiency., • Listen actively to understand customer needs and provide accurate solutions., • Use internal systems to manage accounts, process claims, and update records., • Follow scripts and procedures to ensure compliance and consistency., • Escalate complex issues to supervisors when necessary., • Maintain confidentiality and protect customer data., • Stay current with training materials, system updates, and product knowledge., • Meet performance goals including first-call resolution and customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • High school diploma or GED., • Fluent in English and Spanish (spoken and written)., • Strong typing skills (20+ WPM) and data entry experience., • Excellent communication, organization, and problem-solving abilities., • Ability to work scheduled shifts, including weekends and holidays., • Basic knowledge of Microsoft Office Suite and Windows applications., • Reliable internet connection (20Mbps+ download speed) for remote roles., • Customer-first mindset: empathetic, patient, and solution-oriented., • Ability to multitask, self-manage, and thrive in a dynamic environment., • Team-oriented with strong interpersonal skills. Preferred: • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.

Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to customer support inquiries as quickly and accurately as possible via chat or phone., • Work collaboratively with other departments to resolve issues and deliver great customer experiences., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Create, own, and execute onboardings for new and existing clients., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • Perform other duties as assigned. Qualifications • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Knowledge in the legal industry advantageous Who is the ideal candidate? • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical Benefits/Perks • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work/life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The hourly rate is $19. Class start dates are: • 8/5/26 These positions are 100% fully remote The first 4 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time): Late Shift • 11:30 am to 8:00 pm, • 12:30 pm to 9:00 pm, • 1:30 pm to 10:00 pm, • 2:30 pm to 11:00 pm The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices. Essential Functions Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below functions are across all roles. • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner., • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions., • Process financial and non-financial transactions timely and accurate., • Demonstrate flexibility and team-orientation., • Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Required Education and Experience • High school diploma or GED, and further applicable education or equivalent experience., • 1+ years of call center or customer service experience preferred, • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems., • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smart phone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast., • Computer proficiency is required, • Excellent listening, verbal and written skills, • Detail oriented, flexible, and self-motivated Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Builders & Developers: Share Your AI Coding Sessions Type: Contract Compensation: $500 per task Location: Remote Commitment: Flexible schedule Role Responsibilities • Build or improve your own real project using the open-weight and Gemini models we provide., • Choose which AI model to use for each task and switch whenever you naturally would., • Use one chat per task to streamline communication and task management., • Work independently and asynchronously to meet project goals and deadlines. Qualifications Must-Have • Actively building a real project (side project, startup, app, or LLM-powered feature)., • Uses AI tools to build, such as Cursor, Claude Code, Codex, Cline, Replit, or Lovable., • Comfortable following simple terminal setup steps on Mac or Linux. Preferred • Professional coding experience is welcome but not required; non-coders who build with AI are encouraged to apply. Start Date • Immediate Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. #hiringmercor

Job Description Title: Analyst, Helpdesk II Department: IT Position Summary: The Help Desk Analyst provides resolutions of the reported customer issues and handles day-to-day customer requests via phone, email, and computer chat. Responsibilities: • Serving as the escalation point for complex or unresolved issues from Tier 1 analysts, • Reviewing and auditing tickets for quality, accuracy, and adherence to SLAs, • Leading root-cause analysis on recurring incidents and driving permanent fixes rather than repeat workarounds, • Managing and maintaining Active Directory, Office 365/Microsoft 365, and endpoint management systems (Intune, SCCM, JAMF, etc.), • Handling advanced troubleshooting for networking, servers, security tools, and enterprise applications beyond basic desktop support, • Developing, updating, and maintaining knowledge base articles, SOPs, and internal documentation standards, • Participating in or leading process-improvement initiatives to increase help desk efficiency and reduce ticket volume, • Coordinating with Tier 2/3, infrastructure, or security teams on major incidents and change management, • Assisting with onboarding/offboarding processes, account provisioning, and access management at a more advanced or oversight level, • Monitoring help desk metrics and SLAs, and reporting trends or systemic issues to IT management, • Supporting audits and compliance-related IT tasks (security policies, license tracking, asset management), • Occasionally leading small projects such as software rollouts, hardware refresh cycles, or system migrations, • Providing after-hours or on-call support for critical incidents when needed Minimum Job Requirements: Education, Knowledge, and Experience: • 3-5+ years of experience in a help desk, technical support, or IT service desk role, • Advanced troubleshooting skills across operating systems (Windows/macOS), networking (TCP/IP, VPN, DNS/DHCP), and enterprise applications, • Experience with Active Directory, Office 365/Microsoft 365 administration, and endpoint management tools (e.g., SCCM, Intune, JAMF), • Familiarity with ITIL/ITSM frameworks and ticketing systems, • Ability to mentor and provide guidance to junior/Tier 1 analysts, including reviewing tickets and coaching on complex issues, • Experience handling escalations and acting as a liaison between the help desk and Tier 2/3 or engineering teams, • Strong understanding of ITIL processes: incident, problem, and change management, • Knowledge of security best practices (password policies, phishing awareness, endpoint security, basic compliance requirements), • Relevant certifications often preferred or required: CompTIA A+/Network+/Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar, • Strong communication and documentation skills, including creating/updating SOPs and knowledge base content, • Project or process-improvement experience — identifying recurring issues and driving root-cause fixes rather than just resolving tickets, • Some roles require experience with scripting/automation (PowerShell, basic Python) for routine task automation, • Bachelor's degree in IT, Computer Science, or equivalent work experience (often substitutable), • On-call or after-hours availability may be required depending on the organization Skills: • Technical skills:, • Strong knowledge of Windows and macOS operating systems,, • Active Directory administration,, • Office 365/Microsoft 365 management,, • Networking fundamentals (TCP/IP, DNS, DHCP, VPN),, • Endpoint management tools, and remote desktop/support tools, • Familiarity with basic server administration, print/imaging systems, and mobile device management, • Exposure to scripting or automation (PowerShell, batch scripts, or basic Python) for repetitive tasks, • Security awareness:, • understanding of password policies, phishing/social engineering red flags, endpoint security tools, and basic data protection practices — enough to spot and escalate potential security incidents appropriately, • Analytical and problem-solving skills:, • strong root-cause analysis ability, comfort troubleshooting ambiguous or multi-layered issues, and a habit of looking for systemic fixes rather than one-off patches., • Communication skills:, • clear, patient communication with both technical and non-technical staff, strong written documentation skills for knowledge base articles and SOPs, and the ability to translate technical issues into plain language for stakeholders or leadership., • Organizational skills:, • ability to prioritize and manage multiple tickets/incidents simultaneously, strong time management under SLA pressure, and attention to detail in documentation and asset tracking., • Soft skills:, • patience, empathy, and a customer-service mindset, adaptability when dealing with shifting priorities or new tools, and a collaborative approach when coordinating with Tier 2/3, security, or infrastructure teams.