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Account Executive, PulseMedia \n Reports to: Chief Revenue Officer | Fully Remote (HQ: Garden City, NY) \n \n Who we are: \n Pulse Health, the premier healthcare technology company focused on creating scalable solutions built solely for Life Science, collaborating with the biggest names in the pharmaceutical industry, is seeking an experienced and passionate Account Executive who lives for all things pharma media. \n Pulse Engagement Cloud is an award-winning, all-in-one customizable engagement solution for all HCP, Patient and Caregiver communication and outreach. Life Science companies require a modern technology platform to access, deploy, and measure all their data in real-time. Pulse offers marketing automation, email marketing, hyper-focused segmentation, advanced reporting, a centralized database, and robust analytics, in an all-in-one platform. \n Pulse Media takes that reach into paid media. Our HCP display campaigns target healthcare professionals by specialty, account, market or segment, draw on Pulse’s network and measures engagement end to end alongside a brand’s email and web activity. \n \n What we’re looking for: \n We’re looking for a results-driven Account Executive to drive and grow PulseMedia revenue. The ideal candidate has three to five years of experience selling or buying media in the pharma and healthcare space, is a competitive self-starter who thrives in a fast-paced environment, and knows how pharma media gets planned, bought and approved. You’ll lead new business for PulseMedia, bringing in new brands and agencies and serving as their primary relationship lead. You’ll also help grow media investment across our existing client portfolio, working alongside our CRO, who leads those relationships, as well as our account managers and campaign operations team to deliver results that renew. \n \n Responsibilities: \n\n • Drive an annual PulseMedia revenue target, with a primary focus on new brands and agencies\n, • Serve as the primary relationship lead for new clients, from first meeting through launch, renewal and growth\n, • Build and maintain relationships with pharma brand teams and healthcare agency media teams (planners, buyers and investment leads) via multi-channel outreach, including LinkedIn, to establish relationships and schedule meetings\n, • Identify new prospects and generate high-quality opportunities through outbound prospecting (phone and email), supported by Pulse Health’s marketing team\n, • Run the full sales cycle: discovery, media plans and proposals, pricing, negotiation, IOs and SOWs\n, • Build media plans and pricing that deliver for clients and protect Pulse Health’s margin\n, • Support PulseMedia growth within existing Pulse Engagement Cloud accounts in partnership with the CRO and account management team\n, • Partner with campaign operations on launch, pacing, optimization and reporting so clients see results and renew\n, • Understand and record the challenges and business needs of clients and prospects through active listening and effective questioning\n, • Understand and keep up to date with the competitive landscape to clearly communicate Pulse Health’s differentiation and value prop in the market\n, • Understand the products and services offered by Pulse Health and regularly enhance that knowledge through self-study and scheduled trainings, with the goal of presenting Pulse Health’s full suite of offerings to partners and prospective clients\n, • Bring market intelligence back to the team on pricing, competitors and what buyers are asking for\n, • CRM Management – Maintain accurate records of leads, interactions, pipeline and forecast for the CRO\n\n \n Qualifications Required: \n\n • BA/BS required\n, • Three to five years of experience selling or buying media in the pharma or healthcare space (HCP or DTC)\n, • Working knowledge of programmatic and endemic HCP media: NPI and specialty targeting, audience lists, CPMs, viewability and reporting\n, • Existing relationships with healthcare agency media teams and/or pharma brand teams\n, • A track record of hitting a revenue number or managing media budgets of similar size\n, • Familiarity with pharma compliance and MLR review timelines is preferred\n, • Salesforce, HubSpot or other CRM experience is preferred\n, • Comfort and confidence with outbound outreach\n, • Highly motivated and target driven\n, • Excellent selling, communication, presentation and negotiation skills\n, • Ability to receive and implement coaching and feedback to apply best practices\n, • Detail-oriented with excellent written and verbal communication skills, as well as strong organizational skills and the ability to handle multiple ongoing relationships\n\n \n Life @ Pulse: \n\n • Vacation: 15 Days PTO + 16 Paid Holidays including your birthday. Office closed the week between Christmas and New Years. \n, • Fully Remote with our HQ located in Garden City, NY\n, • Amazing Clients: You’ll be working with a variety of high-growth pharma brands, so you’ll never get bored\n, • Annual Company Retreat: Once a year, we get the team together for meaningful, impactful and days of togetherness\n, • Growth Potential: Pulse Health has grown YOY and with that growth comes new challenges that will develop your skills and new opportunities that serve to advance your career. As PulseMedia grows, so does your book of business\n\n

The TASC Group is seeking an enthusiastic, motivated Account Executive. The Account Executive (AE) plays a lead role in client accounts managing day-to-day client activities, projects and teams at a tactical level. The AE has a strong understanding of media relations and possesses strong written and verbal communication and time management skills. \n \n Key Responsibilities: \n\n • Manage media relations including creating and executing outreach plans, message development, management of events, media training of spokespersons and growth of contact network\n, • Demonstrate creative thinking when developing pitches for clients and a keen understanding of the media landscape\n, • Secure consistent, high-quality coverage in print, online and broadcast media.\n, • Establish strong relationships with relevant media\n, • Develop effective press materials such as pitches, press releases, op-eds, case studies and media kits\n, • Develop and contribute to public relations and communications plans that meet client objectives\n, • Serve as a day-to-day client liaison and establish successful, productive relationships with client contacts\n, • Provide client service support including attending meetings, meeting deadlines and troubleshooting issues\n, • Develop weekly agendas, call recaps and media reports for client accounts\n, • Support the creation and implementation of social media campaigns for clients\n, • Assist the senior team with new business research and development\n\n \n Qualifications: \n\n • 3–4 years of experience in public relations, communications and/or a related field (nonprofits, advocacy/mission-driven organizations, political campaigning, PR agencies, etc.)\n, • Proficiency in Microsoft Office (Word, Excel, PowerPoint)\n, • Excellent verbal and written communications skills\n, • Experience with Cision and additional PR management tools\n, • A strategic and tactical understanding of social media and social networking tools (Twitter, Instagram, Facebook, LinkedIn, Snapchat, etc.)\n, • Bachelor’s degree from an accredited university\n\n \n What We Offer: \n\n • $65,000–$79,000 annually, plus performance-based bonuses\n, • A competitive benefits and perks package\n, • A hybrid workplace with an open office, quiet conference rooms and a communal pantry stocked with unlimited snacks, fresh fruit, and gourmet coffee and tea\n, • Three weeks of paid vacation, plus additional sick and personal days\n, • One week of “Work from Anywhere,” plus a remote work week between Christmas and New Year’s Day\n, • 10 paid company holidays\n, • Generous parental leave and paid family leave\n, • Health, dental and vision coverage\n, • Pre-tax commuter benefits\n, • Summer Fridays from Memorial Day to Labor Day\n, • Monthly cell phone reimbursement\n, • Health and wellness stipend\n, • Professional development stipend\n, • 401(k) with company match\n, • Team retreats, offsite events, lunch and learns, and social gatherings\n, • A creative, inclusive and collaborative work environment\n, • The opportunity to help shape the future of an award-winning, growing agency\n\n \n About Us \n \n The TASC Group is a fast-growing, award-winning public relations and communications agency representing nonprofit organizations, mission-driven companies and social advocacy campaigns. Built on a foundation of progressive values and a passion for public service, we support clients across the country through strategic communications, media relations, crisis communications, thought leadership, subject matter expertise, media training and content creation. \n \n TASC has been recognized multiple times by Ragan’s PR Daily as one of the “Top Places to Work in Communications.” Our work is rooted in creativity, authenticity and social impact, and we pride ourselves on cultivating a collaborative and inspiring team culture.

Licensed Mental Health Therapist\n Up to $121.8/hour | Flexible Schedule | Remote Pay & Flexibility\n\n • \n Hourly Pay:Up to $121.8/hour \n • \n Guaranteed bi-weekly payments with predictable income \n • \n Set your own schedule with full control over availability \n • \n Practice telehealth, in-person, or both \nBuild or Grow Your Private Practice — Without the Insurance Headaches\n Headway helps licensed mental health therapists take insurance with ease, earn higher reimbursement rates, and start seeing covered clients faster — all on a free, all-in-one platform. You choose your schedule and practice model while we handle the administrative work. \n Whether you’re looking for full-time, part-time, or supplemental income, Headway supports virtual and in-person care for solo providers and group practices. What Headway Handles for You\n\n • \n Free Insurance Credentialing: Get credentialed in multiple states in as little as 30 days \n • \n Higher Insurance Rates: Access competitive reimbursement through a nationwide payer network \n • \n Built-In Compliance: Ongoing compliance resources and audit support \n • \n All-in-One EHR (Free): Scheduling, documentation, secure messaging, assessments, telehealth, and automated billing \n • \n Broad Insurance Access: Work with major plans, including Medicare Advantage and Medicaid \nBenefits\n\n • \n Fast Client Referrals: Most providers begin seeing clients within 2–4 weeks through inbound referrals and marketing \n • \n Bonuses & Incentives: $350 referral bonus for each licensed provider you refer \n • \n Free Continuing Education: 150+ hours of complimentary CEUs through Headway Academy \n • \n Clinical & Admin Support: Dedicated practice partner and back-office support \nRequirements\n\n • \n Fully licensed mental health therapist at the Master’s level or above \n • \n Accepted licenses include: LMHC, LPC, LPCC, LCPC, LCSW, LICSW, LMFT, PsyD (state-dependent) \n • \n Active NPI number \n • \n Malpractice insurance \n\n Note: Headway currently supports only fully licensed providers. If you are not yet fully licensed, you’re welcome to reapply once you're fully licensed.

We are seeking an experienced Senior Managed Services Engineer (Tier 3) to provide advanced technical support, troubleshoot complex IT issues, and deliver exceptional service in a fast-paced Managed Services Provider (MSP) environment. This is a hands-on, customer-facing role supporting a key client in Midtown Manhattan. The ideal candidate brings strong expertise in Microsoft technologies, Windows Server, networking, virtualization, and cloud infrastructure, along with the ability to independently resolve escalated technical issues and mentor junior engineers. If you enjoy solving challenging technical problems, working directly with customers, and serving as a trusted technical resource, this is an excellent opportunity to make an impact. \n \n Key Responsibilities \n\n • Serve as a senior escalation resource for Tier 1 and Tier 2 support teams, troubleshooting complex hardware, software, network, and infrastructure issues.\n, • Provide onsite and remote technical support for workstations, servers, networks, cloud services, and business-critical applications.\n, • Administer and troubleshoot Microsoft 365, Windows Server, Microsoft Entra ID (Azure AD), Intune, and Active Directory environments.\n, • Support network infrastructure, including firewalls, switches, routers, VPNs, DNS/DHCP, and remote access solutions.\n, • Manage and troubleshoot virtualization platforms, server hardware, storage systems, and backup solutions.\n, • Assist with infrastructure upgrades, hardware replacements, cloud migrations, and Microsoft 365 implementations.\n, • Configure, deploy, and maintain workstations, servers, peripherals, and software.\n, • Mentor junior engineers, share technical knowledge, and promote troubleshooting best practices.\n, • Maintain accurate technical documentation, ticket updates, and standard operating procedures.\n, • Prioritize and resolve service requests efficiently while maintaining high customer satisfaction.\n, • Participate in a rotating after-hours on-call schedule.\n\n Required Qualifications \n\n • 5+ years of technical support experience within a Managed Services Provider (MSP) environment.\n, • Proven experience providing Tier 3 technical support and resolving complex infrastructure and end-user issues.\n, • Advanced knowledge of Windows 10/11, Windows Server 2016+, and Microsoft 365 administration.\n, • Strong experience with Microsoft Entra ID, Active Directory, Intune, Conditional Access, and identity management.\n, • Expertise in networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls, and VPN technologies.\n, • Hands-on experience with virtualization technologies, server hardware, RAID, SAN storage, and remote access solutions.\n, • Experience supporting Microsoft Exchange Online, SharePoint, Remote Desktop Services, and cloud environments.\n, • Strong diagnostic, troubleshooting, and root-cause analysis skills.\n, • Ability to independently manage escalated technical issues and competing priorities.\n, • Excellent customer service, communication, and technical documentation skills.\n, • Experience mentoring or providing technical guidance to junior support engineers.\n\n Preferred Qualifications \n\n • Experience with MSP tools, including Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), and network monitoring platforms.\n, • PowerShell scripting, automation, or experience with Python, Bash, or VBScript.\n, • Familiarity with macOS, iOS, Android, VoIP, and Google Workspace.\n, • Experience supporting cloud migrations, infrastructure upgrades, and technical projects.\n, • Microsoft, Cisco, or security certifications such as AZ-104, MD-102, SC-300, CCNA, CCNP, Security+, or CISSP.\n\n What Makes You Successful \n\n • You are a hands-on technical problem solver who thrives on resolving complex IT challenges.\n, • You take ownership of issues from initial troubleshooting through resolution.\n, • You communicate technical concepts clearly to customers and colleagues.\n, • You balance technical expertise with a strong sense of urgency and customer service.\n, • You enjoy mentoring others while continuously expanding your own technical knowledge.\n, • You are organized, adaptable, and comfortable working independently in a dynamic MSP environment.\n\n \n This position primarily supports a dedicated customer in Midtown Manhattan and requires onsite presence at least three days per week, with additional remote support responsibilities. Participation in a rotating after-hours on-call schedule is required. The role may involve occasional lifting of equipment up to 25 pounds and physical activities associated with workstation and infrastructure installations.

Job Description We are seeking a Service Technician to join our team, responsible for the maintenance and repair of petroleum fuel dispensing and storage systems throughout the New York Cityt Metropolitan Area, Westchester County (NY), and Long Island (NY). This field-based role requires daily travel to customer sites and involves troubleshooting, emergency repairs, scheduled preventative maintenance, warranty service, and installation/commissioning of fuel systems. Responsibilities • Perform maintenance and repairs on retail/commercial fueling equipment, • Perform troubleshooting and repairs on fuel dispensers, pumps, underground storage tanks, POS consoles, and other equipment as needed, • Diagnose and service Automatic Tank Gauge (ATG) systems, including Veeder-Root TLS series consoles, probes, and sensors, • Perform network and connectivity troubleshooting for dispensers, POS systems, and remote monitoring equipment, • Maintain accurate records of maintenance activities, equipment inventory, and service histories, • Collaborate with team members to ensure efficient operations, • Participate in scheduled on-call rotation and work overtime as needed Qualifications • Valid driver's license with a clean driving record, • Obtain and maintain certifications from equipment manufacturers, • Mechanical aptitude and eagerness to learn new systems, • Ability to stand, kneel, and bend for extended periods, • Ability to lift up to 50 lbs Preferred Skills • Certifications on Veeder Root, Omntec, or other Automatic Tank Gauges, • Certifications on Point of Sale (POS) or Dispensers\nCompany Description ounded in 1932, The Franklin Company Contractors is a fourth-generation, family-owned petroleum contractor based in College Point, Queens. For more than 90 years we’ve built, serviced, and maintained fuel systems across New York City, Long Island and Westchester. Our clients range from retail service stations and commercial fleets to public agencies. As a family business, we value honesty, steady work, and people who take pride in what they do. Our retail service department has grown over the last decade, and we’re looking to add technicians who enjoy troubleshooting and want a long-term home with a company that has been part of New York’s fueling industry for generations. ounded in 1932, The Franklin Company Contractors is a fourth-generation, family-owned petroleum contractor based in College Point, Queens. For more than 90 years we’ve built, serviced, and maintained fuel systems across New York City, Long Island and Westchester. Our clients range from retail service stations and commercial fleets to public agencies. As a family business, we value honesty, steady work, and people who take pride in what they do. Our retail service department has grown over the last decade, and we’re looking to add technicians who enjoy troubleshooting and want a long-term home with a company that has been part of New York’s fueling industry for generations.

Job Description Job Title: Field Service Technician II Location: Queens NY 11106 Duration: 3 months Contract to hire Shift timings: M-F 9AM-6PM Flexible with Overtime and Afterhours Job Description • Is this position remote or in person? Field support, • What will the primary day-to-day responsibilities entail for this person? The Chick-fil-A Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of A Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point-of-sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high quality technical solutions in a quality, technical solutions in a fast-paced restaurant environment., • What are the TOP 2 required skills that candidates must have? 1. People Skills 2. Attention to Detail, • What will the work schedule be for this position? M-F 9AM-6PM Flexible with Overtime and Afterhours, • Will there be OC (on call)? Yes, • Will there be shift differentials? No, • How many overall years of experience should this person have? 2-4, • If contract to hire what is the conversion rate? $25.00, • How many miles per day will the contractor be driving? 0-100, • What radius range should candidates be located from the job location? 15-30, • What is the exact work location or city, state, or zip? Queens, NY 11106, • How soon will the candidate review and interviews start? ASAP, • Do you have upcoming vacations or time out of the office? No Key Responsibilities Provide exceptional customer service while supporting restaurant operators and staff. Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment. Resolve technical issues efficiently and clearly communicate solutions to customers. Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements. Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs. Train restaurant employees for proper use of supported systems and equipment. Diagnose and repair product failures; order and replace parts as needed. Recommend appropriate products, services, or solutions based on customer needs. Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration. Follow established procedures and guidelines while working with minimal to no supervision. Report to a Team Lead or Field Services Manager. Requirements Strong customer service and communication skills, with the ability to remain calm under pressure. Experience troubleshooting and repairing POS or computer hardware systems preferred. Basic understanding of networking concepts and restaurant technology environments. Ability to perform light physical/contractor tasks (drilling, mounting, etc.). Willingness to work evenings and participate in an on-call rotation as needed. Reliable transportation for travel between customer locations. Completion of Chick-fil-A specific training and network cable termination training. Must pass the Chick-fil-A certification exam to be eligible for field dispatch.

Job Description Drive the Future with Xos Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient. At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation. The Role Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self-reliance while traveling. The Field Service Technician is responsible for taking customers' stated concerns and quantifying those into actionable technical issues. Detailed reporting on the cause, root cause, and corrective actions will drive improved production quality as well as field fix development. Exceptional customer service, knowledge of the complete vehicle, in addition to battery systems, is key to success in this position. This role will focus on servicing the Eastern Region and requires frequent multi-state and international travel, including regular cross-border travel to Canada, to support customer and field service needs Responsibilities • Diagnose, repair, and report on quality and design concerns on Xos vehicles and products., • Collaborate with internal teams such as design, engineering, software, and external partners., • Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming., • Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters., • Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred., • Provide professional customer facing support through face-to-face interactions and through phone and email communications., • Complete timely and accurate case notes, repair orders, and initiate new cases as required., • Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions., • Complete training objectives and certifications as assigned by management., • Perform additional duties as assigned. Qualifications • Proven proficiency with high and low voltage electrical systems., • Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience., • ASE Certifications are a plus, • CDL class A or B preferred, • Proficiency in Google Suite applications, • Ability to read and interpret electrical schematics, • A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role., • Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments., • Must be legally eligible for international travel and admissible to Canada for business purposes, and able to obtain and maintain all required travel documentation., • Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours. Travel includes frequent cross-border assignments to Canada. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the essential functions of this job, the employee is regularly required to lift over 50 pounds, perform work under commercial vehicles with the use of personal protective equipment from the ground at various worksite locations, including outdoors and in varying weather conditions. The salary range for this role is specific to the locations listed below and is the range Xos Inc. reasonably and in good faith expects to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including not but limited to, job-related knowledge, skillset, relevant education, qualifications, certifications, geographic location, and other business or organizational factors. • $30.00 - $35.00(+) DOE per hour Benefits & Perks Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team. • Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs., • HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses., • PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!, • Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December., • Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents., • Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment., • Pet Insurance - Coverage for your furry friends to keep them healthy and happy!, • Additional opportunities to learn, grow, and advance in your career, just to name a few! We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success. Commitment to Equal Opportunity Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at support@xostrucks.com Candidate Data Privacy This notice describes how Xos (as used in this Notice, the terms "Company," "Xos," "we," "our," or "us" in this Notice refers to Xos, Inc., together with its subsidiaries and other corporate affiliates, who may handle your candidacy and application for employment) may collect, process, and use your personal data in connection with the recruitment process when you apply for a position. Xos may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in the recruitment process ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Xos may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform duties, including individuals on our People Operations Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Xos affiliates; and (iii) Xos's service providers, including providers of background checks, staffing services, and cloud services. Where permitted by applicable law, Xos may transfer or store internationally your Candidate Profile Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Notice to Recruitment Services Xos is not accepting applications from third-party recruitment services at this time. Unsolicited resumes or candidate profiles submitted in response to our job postings will not be subject to any referral or placement fees unless a written agreement is in place with Xos for the specific job opportunity.

Job Description Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects. What You'll Do • Provide onsite and remote Level 1/2 support for client environments., • Troubleshoot and resolve issues related to:, • Workstations and laptops., • Microsoft 365 and user account issues., • Printers and peripheral devices., • Basic server and line-of-business application issues., • Network connectivity, wireless access, and firewall-related concerns., • Travel to client sites to perform technical support, remediation, deployment, and installation work., • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves., • Support onsite project tasks such as:, • Network equipment installations and replacements., • Firewall and switch swaps., • Wireless deployments., • Endpoint deployments and refreshes., • Basic server and infrastructure upgrades., • Escalate complex issues appropriately to senior engineers or project resources., • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts., • Document work performed, technical findings, and client environment details in IT Glue., • Use Halo PSA for ticket management, time entry, and work tracking., • Use Ninja RMM for remote access, monitoring, and endpoint support., • Maintain professionalism and strong customer service while representing the company onsite., • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows.You’re a Good Fit If You:, • Have strong troubleshooting skills and are comfortable working independently in the field., • Communicate clearly with both end users and internal technical teams., • Are organized, reliable, and detail-oriented., • Are comfortable balancing reactive support work with scheduled onsite tasks., • Enjoy working directly with clients and providing a high level of service., • Can adapt to different client environments and technologies quickly., • Understand when to resolve issues independently and when to escalate.Preferred Experience, • 2+ years of experience in a managed services, field support, or IT support role, • Experience supporting:, • Microsoft 365, • Windows 10/11, • Windows Server, • Basic Azure and Entra ID environments, • Network infrastructure including switches, firewalls, and wireless, • Familiarity with technologies such as:, • SonicWall, • Meraki, • UniFi, • Ruckus, • Experience with IT documentation platforms and PSA/ticketing systems preferred., • Valid driver’s license and ability to travel to client locations as needed.Position Details, • Job Type: Full-time, • Location: Based onsite in our Midtown Manhattan office., • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office., • Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed. Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies. · Interest in long-term technical growth. · Strong documentation and communication skills. Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Zurich is hiring an experienced Underwriting Specialist OR Executive Underwriter Energy Casualty to join our quickly growing and dynamic Energy Casualty team. Underwriting at Zurich offers a rewarding and empowered environment that allows underwriters to exercise both quantitative & qualitative reasoning skill sets, in addition to exposure to a wide range of experiences, allowing the underwriter to build a rewarding & diverse career journey. As a member of the Energy Casualty team, the Underwriting Specialist OR Executive Underwriter Energy Casualty will enjoy the opportunity to fully apply & hone underwriting, marketing and leadership skills while leveraging relationships with our key distribution partners. In this role, you will market, analyze, and underwrite primary casualty risks. This includes soliciting and underwriting new and renewal business to drive profitable growth. In addition, and under minimal direction, you will utilize The Zurich Way of Underwriting Framework as a subject matter expert and ensure a high-level service to customers. Zurich Energy is a leading provider of insurance solutions in the Energy industry and has supported Energy clients for over 30 years. By providing a broad array of products and services, we work with our customers to support their key business goals, while assisting to reduce their overall cost of risk. Our team of experienced underwriting specialists strive to provide solutions to address today’s challenges and collaborate with clients to address emerging risks. The team is primarily based out of Houston, but we are open to qualified talent in New York as well. A requirement of this position includes travel (15-20% travel commitment) comprised of targeted marketing, business development, and client engagement events. Responsibilities include: • Market facing and production, including onsite client stewardship and broker visits, • Management and development of robust new business and cross-sell pipeline, • Serve as a customer advocate with a focus on improving the customer experience by understanding their risk and offering the best end to end solution for their insurance needs, • Deliver a disciplined & thorough approach to exposure evaluation, risk assessment, pricing, and documentation, • Use risk insights, data and models to drive informed underwriting decisions at point of sale, • Develop & define program structure recommendations, including G. Cost & Loss Sensitive solutions, based on risk characteristics, • Prepare and present comprehensive referrals, as necessary, • Working independently, negotiate and deliver successful outcomes to the agent/broker, • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, • Work within broad limits and authorities on highly complex assignments, • Manage key portfolio indicators within assigned territory, including Gross Written Premium, Retention, Rate, & Profitability, • Opportunity to mentor & coach early-career team members, • Visibility at industry events and contributions supporting long term strategy development and vision Basic Qualifications, Underwriting Specialist Level: • High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of line/s of business and the legal and regulatory guidelines, • Knowledge of time restraints for quotes on new and renewal business, • Experience with Microsoft Office OR Basic Qualifications, Executive Underwriter Level: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment Preferred Qualifications: • Bachelor’s Degree, • Energy Casualty, or Casualty-driven underwriting experience, including Guaranteed Cost & Loss Sensitive, • Existing network and familiarity within the Energy Casualty brokerage & client community, • Strong verbal and written communication skills, • Sales execution mindset, • Creative problem-solving skills, • Microsoft Office experience Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The combined salary range for this position is $100,000.00 - $215,000.00. The proposed salary range for the Executive Underwriter is $100,000.00 - $165,000.00, with Global Specialty Incentive Plan bonus eligibility set at 30%. The proposed salary range for the AVP, Underwriting Director is $130,000.00 - $215,000.00, with Global Specialty Incentive Plan bonus eligibility set at 40%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York, AM - Houston Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No

Zurich is hiring an experienced Executive Underwriter OR AVP, Underwriting Director, Energy Casualty to join our quickly growing and dynamic Energy Casualty team. Underwriting at Zurich offers a rewarding and empowered environment that allows underwriters to exercise both quantitative & qualitative reasoning skill sets, in addition to exposure to a wide range of experiences, allowing the underwriter to build a rewarding & diverse career journey. As a member of the Energy Casualty team, the Executive Underwriter OR AVP, Underwriting Director, Energy will enjoy the opportunity to fully apply & hone underwriting, marketing and leadership skills while leveraging relationships with our key distribution partners. In this role, you will market, analyze, and underwrite primary casualty risks. This includes soliciting and underwriting new and renewal business to drive profitable growth. In addition, and under minimal direction, you will utilize The Zurich Way of Underwriting Framework as a subject matter expert and ensure a high-level service to customers. As an Executive OR AVP Underwriter, you will serve as a leader and mentor to the team offering technical guidance on critical coverage issues, program structure customization, and pricing methodologies. Zurich Energy is a leading provider of insurance solutions in the Energy industry and has supported Energy clients for over 30 years. By providing a broad array of products and services, we work with our customers to support their key business goals, while assisting to reduce their overall cost of risk. Our team of experienced underwriting specialists strive to provide solutions to address today’s challenges and collaborate with clients to address emerging risks. The team is primarily based out of Houston, but we are open to qualified talent in New York as well. A requirement of this position includes travel (15-20% travel commitment) comprised of targeted marketing, business development, and client engagement events. Responsibilities include: • Market facing and production, including onsite client stewardship and broker visits, • Management and development of robust new business and cross-sell pipeline, • Serve as a customer advocate with a focus on improving the customer experience by understanding their risk and offering the best end to end solution for their insurance needs, • Deliver a disciplined & thorough approach to exposure evaluation, risk assessment, pricing, and documentation, • Use risk insights, data and models to drive informed underwriting decisions at point of sale, • Develop & define program structure recommendations, including G. Cost & Loss Sensitive solutions, based on risk characteristics, • Prepare and present comprehensive referrals, as necessary, • Working independently, negotiate and deliver successful outcomes to the agent/broker, • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, • Work within broad limits and authorities on highly complex assignments, • Manage key portfolio indicators within assigned territory, including Gross Written Premium, Retention, Rate, & Profitability, • Opportunity to mentor & coach early-career team members, • Visibility at industry events and contributions supporting long term strategy development and vision Basic Qualifications, Executive Underwriter Level: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment OR AVP Energy Casualty Underwriter Basic Qualifications: • High School Diploma or Equivalent and 7 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 14 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 12 or more years of experience in the Claims or Underwriting Support area AND • Proficiency of Microsoft Office, • Competence working within time restraints for quotes on new and renewal business, • Experience working in a collaborative, fast-paced environment Preferred Qualifications: • Bachelor’s Degree, • Energy Casualty, or Casualty-driven underwriting experience, including Guaranteed Cost & Loss Sensitive, • Existing network and familiarity within the Energy Casualty brokerage & client community, • Strong verbal and written communication skills, • Sales execution mindset, • Creative problem-solving skills, • Microsoft Office experience Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The combined salary range for this position is $100,000.00 - $215,000.00. The proposed salary range for the Executive Underwriter is $100,000.00 - $165,000.00, with Global Specialty Incentive Plan bonus eligibility set at 30%. The proposed salary range for the AVP, Underwriting Director is $130,000.00 - $215,000.00, with Global Specialty Incentive Plan bonus eligibility set at 40%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York, AM - Houston Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-BN1 #LI-ASSOCIATE #LI-HYBRID

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities Responsible for the overall supervision, protection and care of youth supported at all times, including maintenance of program guidelines for the protection of individuals, facilitating learning and training in fire safety and identifying and appropriately escalating signs of an individual’s potential harm to self or others. Provides all services in accordance with agency philosophy and department practices and in compliance with Federal, State, Local and regulatory requirements, specifically NYS Office of Mental Health (OMH) and escalates concerns or questions to supervisor. Supports children in attaining their own unique, behavioral, emotional, intellectual and developmental gains, interacting and intervening as prescribed by individual treatment plans by teaching and fostering skill development, supporting and maximizing strengths, interests and abilities and displaying patience and tolerance while providing therapeutic support to facilitate returns to their homes. Develops an understanding of specific needs of children during their stays, providing support in a variety of settings and in accordance with each youth’s individualized service plan, developing and maintaining appropriate and positive relationships by demonstrating proper social boundaries, actively involving youth in all facets of programming and displaying supportive demeanor and an unconditional positive regard for the youth. Ensures health, wellness and safety of the youth we support by maintaining a physically and emotionally safe, secure, organized and clean therapeutic environment, which includes performing regular laundry and cleaning duties, as needed, providing appropriate supervision and managing crisis situations while adhering to applicable policies, procedures and regulations. Utilizes appropriate therapeutic crisis intervention deescalation techniques and/or prescribed interventions (proximity, time and space, caring gestures, etc.), responding timely and appropriately to redirect or prompt youth experiencing stress and/or self-injurious behavior. Ensures the needs of the youth supported are met by adhering to person-centered individualized plans, supporting therapeutic interventions and activities, encouraging socialization and stabilization and reporting any changes in behavior or other signs and symptoms to clinical and/or leadership team. Assists with a variety of tasks for youth we support, ensuring adherence to applicable and/or mandatory activity schedules as appropriate/authorized, including: Providing or supporting personal care, such as laundry and housekeeping. Assisting with other activities of daily living (ADLs), which may include intimate care or personal hygiene. Observing to ensure that medication is taken as prescribed. Assisting with homework or other remote learning educational activities. Teaching/developing skills. Assisting in communication, self-expression and resolving disputes amongst youth. Providing supervision for and/or planning and preparing balanced meals and snacks in accordance with dietary restrictions and guidelines of modified diets. Transporting and escorting youth on recreational activities, medical appointments and/or to other mandatory activities, such as school, etc. Utilizes safe and appropriate handing procedures when working with youth and implements infection control protocols. Understands behavior as communication and employs person-centered thinking to support positive interactions and prevent further escalation. Collects, records and summarizes data regarding youth supported including charting where prescribed by treatment plan and responses to therapeutic interventions, behaviors, signs, symptoms, setting events, triggers and effective interventions in accordance with all applicable requirements. Completes all paperwork and written records related to individual treatment in appropriate formats, including but not limited to medical and medication management and monitoring, treatment records, progress, behavior and incident reports, data collection, billing records, charting and daily notes accurately, timely and in compliance with all relevant laws, rules and/or regulations. Appropriately documents all interactions with any external entity regarding youth supported, including families and reports errors, incidents or emergencies in compliance with all applicable requirements, including reporting incidents of child maltreatment, neglect and/or abuse. Participates in interdisciplinary team or other program/staff meetings and reviews communication, shift or other logs to receive updates and information relating to treatment plans, program operations and youth supported, including admissions and discharges and regularly provides feedback and information to other members of the team to support stabilization of youth supported. Identifies and reports maintenance, upkeep and/or safety concerns to Program Supervisor or appropriate designee. Completes and maintains all necessary trainings and/or certifications, including specialized trainings such as TCI, to ensure compliance with YAI policies and all applicable rules or regulations and applies skills. Provides coverage for other Therapeutic Youth Support Staff as requested, which may include assisting at an off-site location (e.g. hospital) based on needs of program and/or youth supported and/or remaining on shift to ensure maintenance of minimum coverage levels for program. May be required to operate YAI motor vehicle to transport youth to and/or from residence, school, appointments or other locations in the community on a regular basis, with appropriate credentials. Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and cooperates with appropriate entities in any inspection, inquiry or investigation. Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Must be at least 18 years of age. Bachelor’s degree in a human services field; or High School Diploma or its educational equivalent and two (2) years of experience serving individuals with mental or behavioral health needs and/or individuals in crisis; or Satisfactory equivalent combination of education, experience and/or training. Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Service Plan if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff, which may include running. Effective written and oral communication skills, including the ability to appropriately document services provided for billing and tracking purposes. Commitment to maintaining the highest levels of ethical standards and integrity and enthusiasm for working with children. Willingness to take initiative and ability to demonstrate positivity, patience, empathy and compassion while supporting youth who are in crisis and to effectively self-regulate emotions in stressful situations. Ability and willingness to assist with a variety of supports and ADLs as requested, which may include exposure to and/or handling of bodily fluids. Basic computer skills, including email, utilizing Workday and related electronic medical record and/or other documentation systems to complete tasks. Must hold or obtain and maintain or complete all program-specific trainings and/or certifications in accordance with individualized needs, conditions and/or OMH regulations, as assigned by supervisor. Ability to develop and maintain effective and appropriate relationships with youth supported, in alignment with YAI’s mission and vision. Ability to remain calm and to exercise good judgment and problem-solving ability during unanticipated challenges that relate to safety and security issues. Ability to work beyond regularly scheduled hours/shift and/or to report to work as scheduled on holidays, in inclement weather or during other emergencies to maintain minimum coverage requirements of program, unless otherwise authorized. Preferred Qualification Requirements (desired requirements beyond MQRs above) Valid Driver’s License Familiarity with behavioral/mental health diagnoses Experience working with children in crisis or with mental/behavioral health needs and/or in a residential services setting Compensation: $22.00 hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities Responsible for the overall supervision, protection and care of youth supported at all times, including maintenance of program guidelines for the protection of individuals, facilitating learning and training in fire safety and identifying and appropriately escalating signs of an individual’s potential harm to self or others. Provides all services in accordance with agency philosophy and department practices and in compliance with Federal, State, Local and regulatory requirements, specifically NYS Office of Mental Health (OMH) and escalates concerns or questions to supervisor. Supports children in attaining their own unique, behavioral, emotional, intellectual and developmental gains, interacting and intervening as prescribed by individual treatment plans by teaching and fostering skill development, supporting and maximizing strengths, interests and abilities and displaying patience and tolerance while providing therapeutic support to facilitate returns to their homes. Develops an understanding of specific needs of children during their stays, providing support in a variety of settings and in accordance with each youth’s individualized service plan, developing and maintaining appropriate and positive relationships by demonstrating proper social boundaries, actively involving youth in all facets of programming and displaying supportive demeanor and an unconditional positive regard for the youth. Ensures health, wellness and safety of the youth we support by maintaining a physically and emotionally safe, secure, organized and clean therapeutic environment, which includes performing regular laundry and cleaning duties, as needed, providing appropriate supervision and managing crisis situations while adhering to applicable policies, procedures and regulations. Utilizes appropriate therapeutic crisis intervention deescalation techniques and/or prescribed interventions (proximity, time and space, caring gestures, etc.), responding timely and appropriately to redirect or prompt youth experiencing stress and/or self-injurious behavior. Ensures the needs of the youth supported are met by adhering to person-centered individualized plans, supporting therapeutic interventions and activities, encouraging socialization and stabilization and reporting any changes in behavior or other signs and symptoms to clinical and/or leadership team. Assists with a variety of tasks for youth we support, ensuring adherence to applicable and/or mandatory activity schedules as appropriate/authorized, including: Providing or supporting personal care, such as laundry and housekeeping. Assisting with other activities of daily living (ADLs), which may include intimate care or personal hygiene. Observing to ensure that medication is taken as prescribed. Assisting with homework or other remote learning educational activities. Teaching/developing skills. Assisting in communication, self-expression and resolving disputes amongst youth. Providing supervision for and/or planning and preparing balanced meals and snacks in accordance with dietary restrictions and guidelines of modified diets. Transporting and escorting youth on recreational activities, medical appointments and/or to other mandatory activities, such as school, etc. Utilizes safe and appropriate handing procedures when working with youth and implements infection control protocols. Understands behavior as communication and employs person-centered thinking to support positive interactions and prevent further escalation. Collects, records and summarizes data regarding youth supported including charting where prescribed by treatment plan and responses to therapeutic interventions, behaviors, signs, symptoms, setting events, triggers and effective interventions in accordance with all applicable requirements. Completes all paperwork and written records related to individual treatment in appropriate formats, including but not limited to medical and medication management and monitoring, treatment records, progress, behavior and incident reports, data collection, billing records, charting and daily notes accurately, timely and in compliance with all relevant laws, rules and/or regulations. Appropriately documents all interactions with any external entity regarding youth supported, including families and reports errors, incidents or emergencies in compliance with all applicable requirements, including reporting incidents of child maltreatment, neglect and/or abuse. Participates in interdisciplinary team or other program/staff meetings and reviews communication, shift or other logs to receive updates and information relating to treatment plans, program operations and youth supported, including admissions and discharges and regularly provides feedback and information to other members of the team to support stabilization of youth supported. Identifies and reports maintenance, upkeep and/or safety concerns to Program Supervisor or appropriate designee. Completes and maintains all necessary trainings and/or certifications, including specialized trainings such as TCI, to ensure compliance with YAI policies and all applicable rules or regulations and applies skills. Provides coverage for other Therapeutic Youth Support Staff as requested, which may include assisting at an off-site location (e.g. hospital) based on needs of program and/or youth supported and/or remaining on shift to ensure maintenance of minimum coverage levels for program. May be required to operate YAI motor vehicle to transport youth to and/or from residence, school, appointments or other locations in the community on a regular basis, with appropriate credentials. Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and cooperates with appropriate entities in any inspection, inquiry or investigation. Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Must be at least 18 years of age. Bachelor’s degree in a human services field; or High School Diploma or its educational equivalent and two (2) years of experience serving individuals with mental or behavioral health needs and/or individuals in crisis; or Satisfactory equivalent combination of education, experience and/or training. Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Service Plan if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff, which may include running. Effective written and oral communication skills, including the ability to appropriately document services provided for billing and tracking purposes. Commitment to maintaining the highest levels of ethical standards and integrity and enthusiasm for working with children. Willingness to take initiative and ability to demonstrate positivity, patience, empathy and compassion while supporting youth who are in crisis and to effectively self-regulate emotions in stressful situations. Ability and willingness to assist with a variety of supports and ADLs as requested, which may include exposure to and/or handling of bodily fluids. Basic computer skills, including email, utilizing Workday and related electronic medical record and/or other documentation systems to complete tasks. Must hold or obtain and maintain or complete all program-specific trainings and/or certifications in accordance with individualized needs, conditions and/or OMH regulations, as assigned by supervisor. Ability to develop and maintain effective and appropriate relationships with youth supported, in alignment with YAI’s mission and vision. Ability to remain calm and to exercise good judgment and problem-solving ability during unanticipated challenges that relate to safety and security issues. Ability to work beyond regularly scheduled hours/shift and/or to report to work as scheduled on holidays, in inclement weather or during other emergencies to maintain minimum coverage requirements of program, unless otherwise authorized. Preferred Qualification Requirements (desired requirements beyond MQRs above) Valid Driver’s License Familiarity with behavioral/mental health diagnoses Experience working with children in crisis or with mental/behavioral health needs and/or in a residential services setting Compensation: $22.00 hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description Level 3 Installers--Travel: Must have, or be able to obtain, Real ID or Passport for nationwide air travel. AT&T Experience needed 1. Must have Telecommunication Central Office expierance and be able to work independently Have a minimum of 2 years accumulated experience, or equivalent as determined by the Installation Supplier's training process and demonstrated to the TC representative upon request, proficiency in the system (Network Elements 1, 2, 3, or 4) being worked on, or hold a Certificate of Completion from a training facility providing an appropriate curriculum. 1. Be capable of performing the following work operations or job activities without supervision or direction: • Addition or removal of common systems equipment hardware., • Addition or removal of wiring and connections (on non-working equipment only)., • Lead verification/continuity testing., • Analysis of job specifications and drawings., • Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries., • Provide work assignments to Skill Level 1 and 2 Installers., • Prepare a Method of Procedure (MOP)., • Write Job Information Memorandums (JIMs)., • Resolve job specification and/or drawing problems., • Mark/correct office record drawings., • In-process and final quality inspections. 1. Be capable of performing as the Installation Supplier's in-charge person on Common Systems jobs., 2. Not perform Skill Level 4 work operations/job activities unless properly supervised., 3. Not progress to Skill Level 4 without a minimum of 6 years accumulated experience or equivalent as determined by the Installation Supplier's training process., 4. Not perform work operations/job activities on working equipment or circuits unless directly supervised. Requirements: 1. Must understand and know how to use Microsoft programs and applications on a PC and smart device., 2. Must understand Ethernet and Serial connection requirements and be able to establish PC to Network Elements communications using appropriate interface cable., 3. Must have a smart phone with picture capabilities and the ability to place applications used for work., 4. Must have a smart phone with "Mobile Hotspot” capabilities and the ability to establish smart phone to PC connections for the purpose of assisting with remote support via desktop sharing., 5. Must be able to work alone and with others in a fast-paced schedule., 6. Must be able to take direction and constructive criticism., 7. Must be able to think freely and overcome complex issues., 8. Ability to learn to run scripts and commands for test and turn-up of equipment., 9. Must be able to learn company and customer programs for data collection., 10. Must have the ability to fly and ability to travel 100% for 3 consecutive weeks or more with field breaks as the company needs allow., 11. Must pass criminal and drug tests to gain access badging from the telco customer., 12. Must be able to interface politely with the customer using proper work ethics and etiquette while working under pressure., 13. Must have the ability and aptitude to meet customer start and stop working hours., 14. Must be able to climb ladders and work in tight spaces., 15. Must have their own telecom insulated hand tools. (See required tool kits below), 16. Understanding of proper cabling installation and protection techniques., 17. Understanding industry standards for securing cables using waxed 9-cord and Velcro., 18. Understanding of proper fiber types, ends, jumper/JPOI handling and protection., 19. Understanding of proper fiber cleaning and scoping techniques. (Will NOT be required to splice), 20. Knowledge and understanding of DWDM, OME long haul, short haul, up to 100G circuits., 21. Knowledge and understanding of mounting equipment in customer central offices, colocation areas, huts, and outdoor enclosures., 22. Ability to make and test Cat-5/6 cables straight and crossover., 23. Ability to see Understand the telecom color codes and wire wrap paired cable., 24. Ability to read, interpret, and understand engineering documents, customer best practices, and manufacturer technical practices. a. Scope of work b. Cable run lists c. Rack Face View (RFV) drawing d. Signal Flow Diagram (SFD) e. Circuit drawings f. Installation instructions g. Method Of Procedures (MOP) (E-MOPs) 1. Knowledge of AC and DC power. a. Power Bays, verifying and installing -48V and return leads while protecting live circuits. b. Must be able to properly strip and crimp DC power leads. c. Crimping of lugs and H-Taps. d. Ability to terminate power safely. e. Use of electrical grease where required. f. Use of double insulated torque wrench and screwdriver. g. Able to work steadily in an enclosed power environment. h. Understanding of AC power and connections. 1. Knowledge of Telcordia GR1275 industry installation standards., 2. Telco equipment manufacturer and customer knowledge is a plus. a. Ciena b. Cisco c. Telecommunication d. Comcast e. Telecommunication f. Enterprise customers g. GCN customers h. Etc.

Job DescriptionJob Description: The End User Support Analyst provides first-line technical support for end users by resolving common hardware, software, account, and device issues through phone, chat, remote, and in-person support. This role helps deliver positive user experience by following established procedures, documenting work accurately, and escalating more complex issues to senior team members when needed. The position also supports device setup, onboarding and offboarding activities, inventory handling, and knowledge documentation to help maintain efficient day-to-day support operations. 1. End User Technical Support: Provide first-line support for end users by troubleshooting common hardware, software, password, printing, mobile device, and access-related issues using approved support tools and procedures., 2. Incident and Request Handling: Log, categorize, prioritize, and update incidents and service requests accurately in the ticketing system; follow standard workflows to help meet service level targets., 3. Issue Escalation: Escalate complex or unresolved issues to senior analysts or other IT teams with clear notes, troubleshooting steps taken, and relevant user impact details., 4. Device Setup and Deployment: Assist with preparing, configuring, deploying, and refreshing laptops, desktops, peripherals, and mobile devices for new hires, existing staff, and replacement requests., 5. Onboarding and Offboarding Support: Support onboarding, offboarding, and staff move activities by coordinating device readiness, collecting returned equipment, and updating inventory records as directed., 6. Inventory and Asset Tracking: Maintain accurate records for assigned equipment, tags, and device status; assist with inventory checks, asset returns, and basic reconciliation activities., 7. Knowledge Documentation: Document troubleshooting steps, common solutions, and support procedures to contribute to team knowledge articles and improve consistency in service delivery., 8. Customer Service and Communication: Communicate clearly and professionally with users, provide timely updates, and help set expectations on issue status, next steps, and resolution timelines., 9. Team Collaboration and Continuous Learning: Work closely with team members to share knowledge, follow support standards, participate in training, and build technical skills needed for continued growth in end user support. Education/Experience " Associate or bachelor's degree preferred, or 1 to 3 years of relevant experience in IT support, customer service, or a related technical environment. " Experience should include routine end-user support activities such as incident intake, password or access support, basic hardware/software troubleshooting, ticket documentation, user communication, and escalation of issues that require advanced technical support. Special Licensing or certifications (if applicable) " Relevant foundational certifications such as CompTIA A , ITF , HDI Support Center Analyst, or similar entry-level support certification are preferred but not required. Additional licensing, certifications, registrations (preferred) " CompTIA A , Network , and/or ITF " HDI Support Center Analyst (HDI-SCA) or similar service desk certification " Microsoft, Apple, or device support certifications relevant to the supported environment " ITIL Foundation certification Knowledge, Skills, and Abilities: Knowledge: " Basic knowledge of end user support processes, including incident, request, and escalation handling " Familiarity with ticketing systems such as ServiceNow or similar support platforms " Working knowledge of Windows, common business applications, printers, laptops, and mobile devices " Awareness of account support activities such as password resets, access requests, and device setup " Understanding of customer service principles and techniques for supporting end users " Familiarity with remote support tools and basic troubleshooting methods " Awareness of inventory handling, asset tracking, and documentation practices " General awareness of IT security, data handling, and compliance expectations Skills and Abilities: " Strong verbal and written communication skills " Ability to troubleshoot routine technical issues in a structured and customer-focused manner " Ability to follow established procedures, document work accurately, and maintain attention to detail " Good time management and prioritization skills in a fast-paced support environment " Ability to work independently on assigned tasks and collaborate effectively with team members " Professional customer service skills, including patience, follow-through, and clear status updates " Willingness to learn new technologies, tools, and support processes " Ability to handle routine support interactions through email, chat, phone, and in-person assistance Scope of accountabilities includes (examples): " Provides first-level support for routine end user incidents and service requests across supported devices, applications, and access needs. " Follows established support procedures, documents work accurately, and escalates issues that require advanced troubleshooting or additional approvals. " Supports onboarding, offboarding, device deployment, and basic asset tracking activities for assigned users and equipment. " Contributes to service quality by maintaining accurate tickets, meeting assigned service expectations, and communicating clearly with end users and team members. " Helps maintain inventory accuracy, knowledge documentation, and adherence to security and compliance requirements within assigned tasks.

Job Description Provide a short description of the Position: The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs. Provide a list of the day-to-day tasks to be performed by the Selected Candidate: Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline Support application packaging, deployments, documentation and release control in an Enterprise environment Utilize PowerShell scripting to maximize productivity of platform management Administer corporate mobile device management solution Maintain platform security and compliance in alignment with agency's cyber security program to protect data Define, create and test Group Policies and updates for endpoint OS Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination Monitor, measure and test current/new infrastructure products and services Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations. Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Works with and troubleshoots remote access technologies (VPN, terminal services) Maintain Active Directory Group Policy and Preference management Monitor operating system & apply patching when applicable Collaborate with internal and external application support, systems infrastructre, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes Subject Matter Expert on highly complex issues for Desktop and Service Support teams

Job DescriptionAn Am Law 50 law firm is seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This individual will play a critical role in ensuring seamless technology operations, supporting end users, and contributing to firmwide IT initiatives, while maintaining the highest standards of information security and client service. Job Location: • New York City, NY (10166), • Los Angeles, CA (90071), • Dallas, TX (75201) Key Responsibilities:, • Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues., • Support and facilitate meeting technologies, including video conferencing, client presentations, and special events., • Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams., • Install, configure, and maintain firm-standard software, hardware, and peripherals., • Maintain office computers, printers, and IT asset inventory., • Manage and track service requests using the firm's ticketing system ( ServiceNow)., • Support mobile technologies ( iOS, iPadOS) and remote access tools ( Citrix, VPN)., • Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments., • Promote and enforce data security policies and compliance requirements., • Participate in IT projects, end-user training, and the adoption of new technologies. Proficiencies:, • Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow., • Experience with networking technologies, cabling, and data communication devices., • Proficiency with document management systems (iManage/Work 10)., • Familiarity with remote access tools (Citrix, VPN) and mobile platforms., • Understanding of data security best practices and project management fundamentals. Basic Qualifications, • Associate's or Bachelor's degree preferred, or equivalent work experience., • Minimum 3 years of experience in customer-facing IT support (hardware, software, networking)., • Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices., • Minimum 3 years of experience supporting and managing LAN, WAN, and network systems., • Prior experience working in a law firm is required., • Strong communication, problem-solving, and client-service skills.

Job Description Job Title: IT Specialist - Expert Task ID: HBITS-08-15027 Position Duration: 30 Months Client: State of NY Agency: Department of Financial Services Interview : In-Person Please call (703) 466-0951 | (571) 351-1868 | (703) 348-3018 or email at nysreqs@ilinksolutions.com Description • Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities, • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline, • Support application packaging, deployments, documentation and release control in an Enterprise environment, • Utilize PowerShell scripting to maximize productivity of platform management, • Administer corporate mobile device management solution, • Maintain platform security and compliance in alignment with agency's cyber security program to protect data, • Define, create and test Group Policies and updates for endpoint OS, • Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components, • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability, • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes, • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination, • Monitor, measure and test current/new infrastructure products and services, • Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations., • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Works with and troubleshoots remote access technologies (VPN, terminal services), • Maintain Active Directory Group Policy and Preference management, • Monitor operating system & apply patching when applicable, • Collaborate with internal and external application support, systems infrastructre, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise, • Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes, • Subject Matter Expert on highly complex issues for Desktop and Service Support teams Mandatory Qualifications 1 84 months experience in the field of Desktop Engineering 2 84 months experience with technical approaches in design, build testing and debugging problems 3 84 months experience in mobile device management (MDM) solution 4 84 months experience with Active Directory group policy standard 5 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.) 6 84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non-urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.) 7 84 months experience in Windows 11 including 64 bit operating systems 8 84 months of scripting language experience - Power Shell & VB Script preferred 9 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening 10 84 months experience with Window image deployment and package creation/management 11 84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing 12 84 months active directory management experience 13 84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email). 14 84 months experience with Client workstations hardware and operating systems 15 84 months experience analyzing and problem-solving hardware/software issues 16 84 months of engineer experience; research, analysis, planning and implementation 17 Certifications relevant to MS Windows Required Documentation " Re sume " Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable) " Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) i-Link Solutions requires a Bachelor's Degree or its equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field of study for all positions. Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

Job Description C2H / 42-45hr / Queens, NY / Must Have CompTIA A+ We are seeking a highly skilled Tier 2 level Helpdesk Technician to provide technical support and customer service to our staff members. The ideal candidate will have excellent interpersonal, oral, technical, and written communication skills, as well as the ability to extract information from end-users to resolve network, server, and computer-related hardware/software issues. Reporting to the Help Desk Manager, under general supervision, the Network Support Specialist will be responsible for but not limited to: • Provide technical support for Windows, Mac OS, iOS, and Android OS, scanners, local and network devices, web, and IP cameras, tablets, printers, Bluetooth devices and more., • Provide technical support for Virtual PCs, including 10zig workstations connected to Citrix and/or other virtual platforms., • Create, modify, & close tickets as required using Jira for problem/issue tracking., • Create documentation for guidance on break/fix issues using confluence., • Interact, troubleshoot, and navigate within a network and server environment., • Escalate tickets to System and Network Administrators as needed., • Provide support and training for Microsoft Office O365 Suite including Word, Excel, Outlook email, calendaring, and delegation., • Provide Support for Hardware and Software Installation, Maintenance and Licensing., • Provide support for Maas360 (MDM) via IOS, Android mobile device Management., • Maintain Security Protections against vulnerabilities via Microsoft patching, application, and firmware updates. Requirements • CompTIA A+ certification Required; other Microsoft or equivalent certifications a plus., • 2-4 years of experience providing hands-on technical support required., • Proficient in supporting Microsoft Office products (Word, Excel, Outlook), Microsoft O365 including calendaring and delegation and Adobe Acrobat Required., • Experience with and knowledge of the command line interface (CMD) for Windows operating systems required., • Comfortable working with remote support tools to resolve customer issues required., • Experienced with working in industry standard practices for implementing technology support, issue tracking via ticketing, hardware maintenance and security policies required., • Proficient with local and network connected scan and printer devices, as well as other peripherals., • Experience supporting a Mobile Device Management (MDM) solution and working with and knowledge of settings for Apple and Android smartphones required., • Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience required., • 2- 4-year college degree, preferably a B.S. in a technical sciences or equivalent experience., • Proficient with Microsoft Active Directory Domain Computers and Users, File Server, DNS, Printer Server, Security Group Memberships, Permissions, Remote, Citrix and Virtual Desktops.\nCompany Description Top Prospect Group founders and management team offer more than 25 years of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process. Top Prospect Group founders and management team offer more than 25 years\r\n of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

Job Description Job Description: \tThe Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. \tThis role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur. \tReports To NOC Shift Supervisor \tMonitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response. \tUtilize network monitoring tools, proactively monitoring network health, device availability. \tAbility to troubleshoot routers and switches, conduit to the network engineering team \tKeen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks \tClear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR. \tLead Analyst in charge to identify, isolate, and restoration of services to remote locations. \tSenior team member, work collaboratively and gatekeeper to network engineering group. \tParticipate in ongoing training, professional development and remain current with technologies. \tMust have flexibility to work alternate shifts when required, nights, weekends, and holidays. \tResponsibilities as outlined by the NOC Shift Supervisor in charge. \tKnowledge of ITIL processes, best practices and workflow. \t3 to 5 years, advanced experience in network operations, technology and support \tExperience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required \tClear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching) \tCertifications such as CompTIA Network+, or equivalent a plus

Job Description Title: Production Support Engineer Location: New York, NY (hybrid) Duration: 12+ month contract Compensation: $40 - 50.00/hr. W2 Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. ABOUT THIS FEATURED OPPORTUNITY The Production Technology Operations team supports the technology systems and equipment used across studio and production environments. The team partners with business stakeholders, engineers, vendors, and other technical teams to ensure production personnel have reliable technology to support content creation and day-to-day operations. THE OPPORTUNITY FOR YOU We are seeking a Senior Production Support Engineer to provide hands-on technical support across production environments. This role serves as a boots-on-the-ground technical resource, supporting production teams wherever their work takes them. Work locations may vary daily depending on production needs, requiring flexibility to travel between locations throughout the city. You will troubleshoot technical issues across Tier 1, Tier 2, and Tier 3 support, ranging from peripheral and Bluetooth connectivity to Wi-Fi, network access, VLANs, firewalls, and more complex connectivity issues affecting remote production workflows. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to adapt quickly in a fast-paced production environment. KEY SUCCESS FACTORS • IT Support Experience: At least 1 year of experience in IT support, help desk, or a similar technical support role., • Technical Troubleshooting: Experience supporting Mac, iOS, iPadOS, and other computing devices, with a strong understanding of networking concepts, including VLANs, firewalls, and connectivity troubleshooting., • Customer Service: Strong customer service and communication skills, with the ability to support users professionally in a fast-paced environment. NICE TO HAVES • A passion for creating an exceptional customer experience., • Experience supporting technology in production, studio, or other dynamic environments., • Ability to troubleshoot complex network and connectivity issues across local and remote workflows. About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage., • Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. Requirements Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Hardware repairs and installations Skills • Excellent customer service skills, • Excellent hands-on technical support skills, • Excellent verbal and written communication skills Abilities • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • Salary of $50,000-75,000 depending on experience, • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

Job Description Provide a short description of the Position: The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs. Provide a list of the day-to-day tasks to be performed by the Selected Candidate: • Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities, • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline, • Support application packaging, deployments, documentation and release control in an Enterprise environment, • Utilize PowerShell scripting to maximize productivity of platform management, • Administer corporate mobile device management solution, • Maintain platform security and compliance in alignment with agency's cyber security program to protect data, • Define, create and test Group Policies and updates for endpoint OS, • Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components, • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability, • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes, • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination, • Monitor, measure and test current/new infrastructure products and services, • Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations., • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Works with and troubleshoots remote access technologies (VPN, terminal services), • Maintain Active Directory Group Policy and Preference management, • Monitor operating system & apply patching when applicable, • Collaborate with internal and external application support, systems infrastructre, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise, • Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes, • Subject Matter Expert on highly complex issues for Desktop and Service Support teams Position Mandatory Qualification (Per Attachment 7, Section 1.2.4) IT Specialist Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. What are the daily work hours? (Note if negotiable or list preferred start and end time): 8-4:30 PM, 8:30-5 PM, with 1/2 hour unpaid lunch break What type of software is typically used by the Agency? Windows/JAVA/Oracle What type of hardware is typically used by the Agency? Laptop, desktop, network printers. Position Requested Qualifications (Per Attachment 7, Section 1.2.5) • 84 months experience in the field of Desktop Engineering, • 84 months experience with technical approaches in design, build testing and debugging problems, • 84 months experience in mobile device management (MDM) solution, • 84 months experience with Active Directory group policy standard, • 84 months of engineer experience; research, analysis, planning and implementation, • Certifications relevant to MS Windows, • 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.), • 84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.), • 84 months experience in Windows 11 including 64 bit operating systems, • 84 months experience with Client workstations hardware and operating systems, • 84 months experience with Window image deployment and package creation/management, • 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening, • 84 months of scripting language experience - Power Shell & VB Script preferred, • 84 months experience with cyber security best practices and compliance, • 84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing, • 84 months active directory management experience, • 84 months experience analyzing and problem-solving hardware/software issues Additional Information Requests: Are there additional security requirements for the Authorized User? Yes If YES, include the additional security requirements: Background check including fingerprinting Will additional training potentially be required during the Engagement? Yes If YES, provide description of anticipated training: Any state-mandated OER trainings. What type and/or manner, of knowledge transfer is requested during the Engagement? Formal Documentation Is travel anticipated during the Engagement? No

Job DescriptionCompany Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com Job Description Support & Operations • Provide onsite support for Customer offices as needed., • Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks., • Facilitate employee onboardings and offboardings., • Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware., • Provide technical support for desktops, laptops, printers, scanners, and other end-user devices., • Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests., • Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions., • Deliver timely resolution while maintaining high customer satisfaction. Ticket & Service Management • Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms., • Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures., • Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes., • Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices. System & Software Administration • Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops., • Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools., • Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses., • Configure user profiles, email accounts, and basic system policies as required. Network & Connectivity Support • Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues., • Configure and support network and local printers., • Coordinate with network and security teams for escalations related to infrastructure issues. Asset, Inventory & Lifecycle Management • Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal., • Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc., • Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares., • Support e-waste management and e-recycling activities in compliance with company policies. User Lifecycle Management • Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery., • Ensure data security and compliance during employee exits by following standard IT procedures. Compliance, Documentation & Continuous Improvement • Follow IT policies, security standards, and compliance requirements., • Create and update technical documentation, SOPs, and knowledge base articles., • Proactively identify opportunities to improve processes, automation, and service delivery., • Collaborate with cross-functional IT teams for projects, upgrades, and rollouts. Qualifications Required Skills & Competencies Experience: 3+ years of experience covering the following: • Must have experience providing onsite support at customer locations., • Strong experience with Windows and Mac OS installation, configuration, troubleshooting, and support., • Hands-on experience with hardware equipment such as helping setup firewalls, server racks, switches, access points, and cabling., • Hands-on experience with software troubleshooting., • Experience with employee onboarding and offboarding., • Experience with laptop setup automation such as Dell autopilot or similar platforms., • Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues., • Experience with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management., • Experience with ITIL processes: Incident, Request, Problem, and Change Management., • Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management., • Strong analytical, troubleshooting, and independent problem-solving skills., • Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider., • Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided. Certifications (Preferred) • MCSE, MCITP, MCTS, or equivalent certifications are an added advantage. Education • Bachelor’s Degree in an IT-related discipline or equivalent. Additional Information Applicants must be authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs. Benefits & Perks We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience: • Competitive salary, • Medical, dental, and vision coverage, • 401(k) with company match, • Flexible PTO + paid holidays, • Hybrid work flexibility, • Learning & development support, • Inclusive, team-driven culture, • Opportunities to work with and learn from teams across the world BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

Job Description SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the goal of delivering a stable and growing stream of attractive earnings and dividends for our shareholders. We also earn income through our residential mortgage banking activities. Redwood Trust, Inc. was established in 1994, is internally managed, and structured as a real estate investment trust (REIT) for tax purposes. Our employees are a team of disciplined, dedicated and talented professionals who do what it takes to make the Company a leader in innovation and reputation. We value everyone's contribution, actively soliciting feedback at all levels within the organization. Work gets done in a non-hierarchical, hard-working and fun environment. For more information about our Company, please look up the Redwood Review, published quarterly, available on our website, www.redwoodtrust.com. About the Role: We are seeking an experienced Service Desk Engineer to serve as the primary point of contact for internal technology support and is responsible for delivering exceptional customer service while resolving technical issues across a variety of platforms, devices, and applications. This role provides first- and second-level support for end users, manages incidents and service requests, assists with user onboarding and offboarding, supports endpoint and mobile device management, and collaborates with other IT teams to ensure reliable technology services. Engineer plays a critical role in maintaining productivity across the organization through timely issue resolution, proactive communication, and continuous process improvement. Key Responsibilities: • Serve as the primary point of contact for internal technology support, providing assistance via phone, email, chat, and in person., • Troubleshoot and resolve hardware, software, network, printing, remote access, and application-related issues for both onsite and remote employees., • Support and administer user access requests, password resets, account provisioning, and deprovisioning activities in accordance with company security policies., • Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, mobile devices, peripherals, and collaboration technologies., • Manage mobile device enrollment and support through Microsoft Intune and other endpoint management platforms., • Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools., • Support conference room technology and A/V systems, including cameras, microphones, displays, projectors, Microsoft Teams Rooms, and associated equipment., • Document, track, prioritize, and resolve incidents and service requests using the ITSM platform while meeting established service levels., • Escalate complex issues to infrastructure, security, engineering, or vendor support teams and coordinate resolution activities., • Assist with employee onboarding, workstation setup, software deployment, hardware provisioning, and technology orientation., • Support employee offboarding activities, ensuring timely removal of access and recovery of company assets., • Collaborate with cybersecurity and infrastructure teams to identify and remediate endpoint vulnerabilities, policy compliance issues, and security incidents., • Create and maintain technical documentation, knowledge base articles, and standard operating procedures., • Identify recurring issues, recommend sustainable solutions, and participate in root-cause analysis and service improvement initiatives., • Participate in technology rollouts, system upgrades, office moves, and other IT projects as assigned., • Maintain a strong focus on customer satisfaction through effective communication, follow-through, and professional service delivery., • Stay current with emerging technologies, software updates, and best practices related to end-user computing and IT support. Qualifications: • 5+ years of experience providing end-user support in Windows and macOS environments., • Excellent customer service skills with experience supporting business users in a professional environment., • Demonstrated experience supporting Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, and OneDrive., • Experience with Microsoft Intune or other endpoint management platforms., • Experience supporting both Apple iOS and Android mobile devices., • Working knowledge of identity and access management concepts, account provisioning, and security best practices., • Experience with Jira Service Management, VMware, and enterprise SaaS applications such as Salesforce, Workday, and Concur is preferred., • Knowledge of ITIL and IT Service Management (ITSM) concepts., • Excellent communication, analytical, organizational, and troubleshooting skills., • Ability to prioritize workload effectively and work independently in a fast-paced environment., • Strong aptitude for learning new technologies and diagnosing complex software and hardware issues. Experience • 5+ years of experience in Service Desk, End User Computing (EUC), Desktop Engineering, or IT Infrastructure support roles within enterprise environments., • Demonstrated experience supporting and administering Microsoft 365, endpoint management solutions, identity platforms, and enterprise SaaS applications., • Experience troubleshooting and resolving complex user, devices, application, and access-related issues across hybrid on-premises and cloud environments., • Experience developing automation, self-service capabilities, and process improvements to improve service delivery and operational efficiency., • Experience supporting executive-level users and mission-critical business operations preferred., • Experience supporting AI-enabled productivity platforms, including Microsoft Copilot, ChatGPT Enterprise, or similar technologies, is a plus. Technical Skills: • Microsoft Intune, Endpoint Manager, Autopilot, Group Policy, endpoint provisioning, software deployment, patch management, and device lifecycle management., • Windows 10/11 administration and troubleshooting; macOS support experience preferred., • Mobile device management (MDM) for iOS and Android devices., • Microsoft 365 administration including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Defender services., • Experience supporting Teams Rooms, conferencing systems, audio/visual equipment, and collaboration technologies., • Knowledge of Microsoft Copilot and AI-enabled workplace productivity tools preferred., • Active Directory, Microsoft Entra ID (Azure AD), hybrid identity, Conditional Access, MFA, SSO, and user lifecycle management., • Experience managing access requests, role-based access controls (RBAC), and privileged access processes., • PowerShell scripting for administration, reporting, and automation., • Experience working with REST APIs, Microsoft Graph API, and automation platforms is preferred., • Understanding of endpoint security technologies, device compliance policies, vulnerability remediation, and security best practices., • Experience supporting Microsoft Defender, email security, encryption, and identity security controls., • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networks, routing, and firewall concepts., • Ability to troubleshoot connectivity issues and collaborate with network and infrastructure teams., • Experience using ITSM platforms such as Jira Service Management, ServiceNow, or similar ticketing systems., • Familiarity with monitoring tools, endpoint analytics, reporting platforms, and operational dashboards., • Understanding of backup, disaster recovery, and business continuity concepts., • Experience supporting enterprise SaaS applications such as Salesforce, Workday, Concur, Atlassian, Power BI, Microsoft Fabric, and similar business systems., • Ability to troubleshoot user access, integration, and application performance issues. Soft Skills: • Exceptional customer service and user engagement skills with the ability to support employees at all organizational levels, including executives., • Strong communication, documentation, and knowledge-sharing abilities., • Proven analytical and problem-solving skills with a focus on root cause analysis., • Ability to prioritize competing requests while maintaining service levels in a fast-paced environment., • Strong collaboration skills with Infrastructure, Security, Application, and Business teams., • Continuous learning mindset with an interest in emerging technologies and process improvement. Certifications (Preferred): • Microsoft Certified: Azure Fundamentals (AZ-900), • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Endpoint Administrator Associate, • ITIL Foundation Certification, • Microsoft Certified: Identity and Access Administrator Associate, • CompTIA A+ or Network+ (or equivalent experience) Why Join Us? • High-impact role enabling enterprise-wide AI initiatives and modern infrastructure platforms., • Opportunity to partner closely with AI, analytics, security, and engineering teams., • Collaborative environment with strong opportunities for professional growth, competitive compensation, and benefits A reasonable estimate of the total compensation range for this role is $100,000-$130,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching. At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, peripherals, and mobile devices. That include installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or through work order) in a timely manner and accurate fashion, and provide end-user assistance where required. Primary support contact for the building and maintenance of all Windows and Linux servers. In-depth advanced application deployment, upgrades and support for third party applications. Participate in the planning and configuration of business continuity for all departmental applications and servers. Perform tasks related to patch management monthly cycles. What you’ll be responsible for: • Server building and maintenance., • Workstation and server monthly patch management., • Business continuity planning and execution., • To assist our users with any logged IT related incident when called upon., • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible; escalating incidents to other support teams where necessary., • To accurately record, update and document requests using the IT ticketing system., • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed., • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals devices, printing/scanning devices, presentation equipment, software and other products in order to deliver required desktop service levels., • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment., • Receive and respond in a timely manner to incoming calls, and work orders regarding desktop problems., • If necessary, liaise with third-party support to resolve technical problems with desktop computing equipment and department software., • Assist at helpdesk during staff shortage occurrences., • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization., • Recommend and implement upgrades on systems to ensure longevity., • Perform related duties consistent with the scope and intent of the position. What you’ll bring: • Organized; sets priorities; meets deadlines, • Excellent end-user service skills, • General knowledge of computer terminology., • Excellent communication skills. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $25.40 to $40.18 hourly. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Roseland, NJ

Job Description The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery. CORE RESPONSIBILITIES: • Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems., • Diagnose and resolve hardware, software, operating system, network, and connectivity issues., • Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals., • Provision, modify, and deactivate user accounts, permissions, and access rights., • Support enterprise applications, including troubleshooting user access and functionality issues., • Manage and prioritize support tickets to meet established service level agreements (SLAs)., • Document incidents, resolutions, procedures, and technical knowledge articles., • Assist with onboarding and offboarding activities, including equipment setup and account management., • Perform software installations, upgrades, patches, and system updates., • Support conference room technology, audio/visual equipment, and collaboration tools., • Escalate complex issues to appropriate IT teams or vendors as needed., • Monitor recurring issues and recommend process improvements to reduce support requests., • Maintain IT asset inventories and assist with equipment lifecycle management., • Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives., • Support IT projects, system implementations, and technology rollouts. QUALIFICATIONS Education • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred., • Equivalent combination of education, training, and experience may be considered. Experience • 1-3 years of experience in IT help desk, desktop support, or technical support roles., • Experience supporting Microsoft Windows environments and common business applications., • Experience using IT service management (ITSM) or ticketing systems. Technical Skills • Knowledge of Windows operating systems and Microsoft 365., • Familiarity with Active Directory, Entra ID (Azure AD), and user account administration., • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi., • Experience with endpoint management and device deployment tools., • Knowledge of cybersecurity best practices and endpoint security tools., • Ability to troubleshoot hardware, software, and connectivity issues efficiently. Competencies • Strong customer service orientation and communication skills., • Excellent problem-solving and analytical abilities., • Ability to prioritize multiple requests and manage competing deadlines., • Strong documentation and organizational skills., • Ability to work independently and collaboratively within a team environment., • Continuous learning mindset and adaptability to changing technologies. Physical Requirements • Ability to lift and transport IT equipment up to 30 pounds., • Ability to work at a computer workstation for extended periods., • Occasional travel between company locations may be required., • Dependable mode of transportation, • Work on a warehouse/production floor KORE VISION, MISSION, AND VALUES VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve. KORE VALUES • Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers., • Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate., • Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense., • Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments., • Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is hiring a Lead Network Deployment Technician to supervise field teams across multiple sites and markets. This role blends hands-on technical expertise with field leadership and logistics coordination. The Lead Technician will oversee senior and standard technicians, support market launch efforts, ensure deployment consistency, and own accountability for execution quality in the field. Responsibilities: • Supervise and coordinate teams of Deployment Technicians across concurrent projects, • Travel to new markets to lead deployment crews and establish local operational rhythm, • Act as escalation point for technical field challenges, resolving issues quickly and thoroughly, • Ensure all deployments meet ResiBridge standards for cable routing, labeling, equipment installation, and documentation, • Work closely with the Network Deployment Manager to align daily deployment activities with production goals, • Provide field-level feedback to improve tools, training, and process documentation, • Track progress on deployments, materials usage, and crew performance, escalating risks proactively, • Support and enforce safety practices and jobsite professionalism at all times Requirements: • 5+ years of network deployment experience, including 2+ years in a leadership or supervisory role, • Mastery of structured cabling, fiber optic installation/testing, and wireless equipment provisioning, • Experience leading remote deployments, managing travel crews, and launching new markets, • Strong organizational skills and ability to coordinate multiple field teams simultaneously, • Skilled in reading plans, marking up as-builts, and ensuring documentation is submitted accurately, • Excellent communicator—able to interface with field teams, office staff, vendors, and property management, • Willingness to travel (up to 40%), including overnight stays, to support deployments outside NYC Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: • Advanced Wireless Knowledge: Past experience with wireless backhaul technologies, including familiarity with 5GHz, 24GHz, 60GHz, and 70/80GHz frequency bands. This includes understanding the principles of operation, installation, and troubleshooting of wireless backhaul systems. Exact compensation may vary based on skills, experience, and location. Salary Range $70,000—$85,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Job Description Job Title: IT Field Service Support Location: Troy, New York 12182 Mode : Contract (6 Months) Onsite Job responsibilities: • Ability to travel to remote locations, • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed., • Will be available on call support during weekends/ holidays as per request., • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology., • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language., • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems., • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs., • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Skills Required:, • Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment

Job Description IT Service Desk Analyst Job Description Job Title: IT Service Desk Analyst Experience: 1 4 years Employment Type: Full-time Role Overview We are looking for an IT Service Desk Analyst to provide technical support to end users and ensure timely resolution of hardware, software, network, and access-related issues. The role involves troubleshooting incidents, managing service requests, maintaining IT documentation, and delivering a high-quality user support experience. Key Responsibilities Provide first-line technical support through phone, email, chat, and ticketing systems. Log, categorize, prioritize, and track incidents and service requests. Troubleshoot hardware, software, operating system, application, and network issues. Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and peripherals. Support user accounts, password resets, access requests, and permissions. Assist with Active Directory, Microsoft 365, VPN, and email-related issues. Install, configure, and maintain desktops, laptops, applications, and peripheral devices. Escalate complex or unresolved incidents to appropriate technical teams. Monitor tickets and ensure incidents are resolved within defined SLAs. Follow IT service-management processes and organizational support procedures. Maintain accurate records of incidents, resolutions, assets, and user requests. Create and update knowledge-base articles, troubleshooting guides, and FAQs. Assist with onboarding and offboarding employees, including account and equipment provisioning. Support software deployments, updates, patches, and endpoint-security requirements. Communicate clearly with users regarding incident status and resolution. Identify recurring issues and recommend improvements to reduce support incidents. Required Skills Strong troubleshooting and problem-solving skills. Good knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking. Understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and common connectivity issues. Experience with IT service-desk or ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar. Familiarity with desktop hardware, printers, peripherals, and common business applications. Understanding of ITIL concepts and incident/service-request management. Strong customer-service and communication skills. Ability to prioritize multiple tickets and work effectively under SLA requirements. Good documentation and knowledge-sharing skills. Preferred Skills Experience with Microsoft Intune or endpoint-management solutions. Basic PowerShell or scripting knowledge. Familiarity with remote-support tools. Basic understanding of cybersecurity and endpoint protection. Experience supporting hybrid or remote users. Knowledge of asset-management and software-deployment processes. Preferred Certifications CompTIA A CompTIA Network ITIL Foundation Microsoft 365 Certified certifications HDI Support Center Analyst Education Bachelor's degree or diploma in Information Technology, Computer Science, Computer Applications, or a related field preferred.

Job Description Field Operations Specialist Duration: 12 months (Contract – NO BENEFITS) Location: New York, NY (100% onsite, no remote). Covers Brooklyn and the Bronx. Job Description The organization’s Office of Information Technology seeks a Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). Background: Office of Information Technology The Office of Information Technology provides IT services for the organization. These services include Systems Development, Database Management, Network and Telecommunication Services, and Technical Support. The department provides IT solutions to address the organization’s overall business and operational needs. It is also responsible for coordinating with state and city agencies on IT-related issues, and for implementing and enforcing compliance with citywide cybersecurity requirements and IT policies. Infrastructure The infrastructure unit is responsible for IT infrastructure management and is made up of five operational areas: Server Operations, Network Operations, Datacenter & IT Operations, Systems Design & Architecture, and Specialized Applications Support. • Server Operations oversees and manages a server environment of 400+ physical and virtual servers at the datacenter and remote sites (configuring, patching, provisioning, vendor management, etc.)., • Network Operations oversees and manages the entire network landscape. This includes the datacenter, switching, routing, LAN/WAN/WWAN connectivity, VPN/remote access, storage (SAN/NAS), data security, and the IT footprint across all 37 offices in five boroughs, with 200+ pieces of network gear. Scope of Work The Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). Specific duties will include: • Validate daily operations of the equipment installed in the IT Operations Rooms in offices across the assigned borough., • Install, connect, and configure backup power supplies (UPS) and Power Distribution Units (PDU) to connect hardware equipment., • Maintain an updated inventory of all hardware equipment installed in the IT Operations Rooms in offices across the assigned borough., • Keep the IT Operations Rooms in offices across the assigned borough clean and organized., • Act as the point of contact with vendors for all hardware equipment installed in the IT Operations Rooms across the assigned borough, for equipment deliveries and equipment replacement., • Work with other Infrastructure groups to identify and resolve any issues affecting the hardware equipment installed in the IT Operations Rooms across the assigned borough., • Perform hardware equipment replacement for failed components (hard disks, power supplies, RMAs) in coordination with Infrastructure groups and product vendors., • Rack and stack hardware equipment (servers, switches, routers, hardware appliances, wireless access points) as required., • Perform commissioning of UPS, PDU, and environmental monitoring devices (cooling, humidity)., • Perform network patching (connecting patch cords to switches, routers, data circuit CPE, servers, and hardware appliances)., • Complete circuit cutovers in coordination with city technology teams and the Infrastructure Network and Telecom groups., • Un-rack and remove retired hardware as part of refresh projects, and follow the decommission process in coordination with the Directors of Infrastructure and Asset Management. Qualifications • Preferably 5 years of proven experience in Field Operations in Information Technology., • Experience managing MDF and IDF technology rooms., • Experience with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)., • Working knowledge of IT infrastructure: Windows Servers, VMware, Cisco network gear, Wi-Fi, VoIP, on-prem datacenter, desktops, laptops, smartphones, EPL data circuits, UPS, PDU, and security surveillance systems., • Excellent interpersonal and communication skills., • Ability to multitask and perform in a fast-paced, high-pressure environment., • Ability to work independently or within a group to solve complex problems., • Strong team player with a service-oriented attitude and customer focus., • Vendor management skills., • Must be able to lift and move equipment weighing up to 50 lbs., • Must be able to travel as needed between 37 sites across the five boroughs of NYC, including 24x7x365 sites and secure facilities.

Job Description **Note: Need to be eligible to obtain/maintain a Public trust clearance. What You'll Do: • Program and trouble shoot VOIP phone and telecom issues, • Administer licensing and users on call Manager, • Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines, • Perform network cable pulls and install network drops, • Work with the network team in resolving network, wireless and VoIP issues, • Resolve trouble tickets with Help-Desk team with end to end resolution, • Maintain and support tributary equipment belonging to USMMA, • Basic physical layer troubleshooting for Network Switches and fiber connections, • Monitor and oversee meeting quality and bandwidth usage; use Microsoft Teams Admin Center, Azure portals, and available network/telemetry data to identify and troubleshoot issues involving online meetings., • Support conference rooms and virtual meeting equipment (Polycom, Cisco, ScreenBeam and similar collaboration systems), including setup, configuration, maintenance, and troubleshooting, • Support Wireless access points and WAP installations, • Perform other duties that can arise in support of USMMA, • This position is 100% On-Site (with some limited remote days possible) at Kings Point, NY Qualifications • 1- 3 years experience working with VOIP Call manager, • 1-3 years experience with Network and wireless equipment, • 1-3 years experience performing network cable pulls, network drops and fiber connectivity troubleshooting, • 1-3 years experience working with ISP, demarc, fiber, POTS and Fax line connections, • CCNA or VOIP certification preferred Benefits - Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

Job Description Provide a short description of the Position: The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs. Provide a list of the day-to-day tasks to be performed by the Selected Candidate: • Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)., • Onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner., • Utilize PowerShell scripting to maximize productivity of platform management., • Administer corporate mobile device management solution., • Maintain platform security and compliance in alignment with agency's cyber security program to protect data., • Test Group Policies and updates for endpoint OS., • Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components., • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability., • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes., • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination., • Monitor, measure, and test current/new infrastructure products and services., • Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations., • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation., • Use of remote access technologies (VPN, terminal services)., • Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise. Position Mandatory Qualification (Per Attachment 7, Section 1.2.4) Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. What type of software is typically used by the Agency? Windows/Java/Oracle What type of hardware is typically used by the Agency? Server, Laptops, desktops, printers and other peripherals. Position Requested Qualifications (Per Attachment 7, Section 1.2.5) • 36 Months experience in the field of Desktop Support, • 36 Months experience with technical approaches in design, build testing, and debugging problems., • 36 Months experience in mobile device management (MDM) solutions., • 36 Months experience with Active Directory group policy standards, • 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc)., • 36 Months of Windows 7 & 10 experience including 64 bit operating systems., • 36 Months of experience with Window image deployment using MDT., • 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client based security hardening., • 36 Months of scripting language experience - Power Shell preferred, • 36 Months of engineer experience: research, analysis, planning and implementation., • Certifications relevant to MS Windows, • 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing., • 36 Months active Directory management experience, • 36 Months experience with cyber security best practices and compliance, • 36 Months experience with Client workstation hardware and operating systems, • 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues. What is the format of the Candidate interview? In-person Is telecommuting allowed for this position? No What are the daily work hours? 8:00-4:30 PM, 8:15-4:45 PM, 8:30-5 PM, 9-5:30 PM; with 1/2 hour unpaid lunch break

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Field Technician – Managed IT Services (MSP) Location: New York City / Manhattan Compensation: Up to $65,000 annually + benefits Employment Type: Full-Time The Opportunity We are recruiting for an established New York City managed services provider that is looking to add a Field Technician to its growing technical team. This is a client-facing IT support position for someone who already has experience working for an MSP and enjoys working directly with end users. You will provide both remote and onsite support, traveling to client locations throughout Manhattan to troubleshoot issues, support users and serve as a trusted technical resource. Technical ability matters, but communication skills are paramount in this position. The right person must be personable, professional, patient and comfortable walking into a client’s office and interacting with everyone from individual end users to senior executives. This is also a genuine career-development role. The company has a strong history of promoting from within, and successful Field Technicians can grow into senior-level Systems Administrator and Systems Engineer positions as they develop technically and take on greater responsibility. What You’ll Do Provide onsite and remote technical support to clients throughout New York City Troubleshoot Windows and macOS desktops, laptops, applications and peripherals Support Microsoft 365, Outlook, Teams, OneDrive and other business applications Perform Active Directory and Entra ID user administration, including account creation, password resets, permissions, groups and onboarding/offboarding Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity and LAN environments Install, configure and troubleshoot desktops, laptops, printers, monitors, docking stations and other office technology Assist with workstation deployments, hardware refreshes and new-user setups Resolve issues remotely when possible and travel onsite when hands-on support is required Accurately document troubleshooting, resolutions and client environments in ticketing and documentation systems Escalate advanced issues to senior engineers while providing complete and useful technical information Communicate clearly with clients throughout the troubleshooting process and ensure they understand the status and resolution of their issue Work alongside senior engineers and gain exposure to more advanced systems, networking and infrastructure projects What We’re Looking For Previous experience working for a Managed Services Provider (MSP) is required Approximately 2+ years of professional IT support, desktop support, help desk or field support experience Hands-on experience supporting Microsoft 365 and Active Directory / Entra ID environments Strong Windows desktop and laptop troubleshooting skills Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches and routers Experience supporting users both remotely and face-to-face Experience with ticketing, PSA, RMM or documentation platforms such as ConnectWise, Autotask, HaloPSA, IT Glue, Datto or similar tools Ability and willingness to travel regularly to client sites throughout Manhattan Strong troubleshooting instincts and the ability to know when to resolve an issue independently versus escalate it Communication & Client Service This is not a back-office IT position. You will regularly represent the company inside client offices, so we are looking for someone who: Communicates clearly and professionally Enjoys working directly with people Can explain technical problems without unnecessary jargon Remains patient and composed with frustrated users Listens carefully before jumping to a solution Is comfortable interacting with executives and other high-level users Takes ownership of problems and follows through Understands that providing excellent IT support is as much about the user experience as the technical fix Strong technical candidates who struggle to communicate effectively with clients will not be successful in this role. Preferred Experience Experience with any of the following would be helpful: Microsoft Intune or other endpoint management platforms Exchange Online administration Group Policy Windows Server Network troubleshooting and switch/firewall environments ConnectWise, Autotask, HaloPSA or similar MSP platforms IT Glue or similar documentation platforms Financial-services, legal or other high-touch professional-services clients Supporting executive or VIP users Career Growth This company promotes heavily from within and views the Field Technician role as a feeder position into senior technical roles. Strong performers who demonstrate reliability, excellent client service and continued technical development can advance into Senior Systems Administrator, Senior Systems Engineer and other higher-level infrastructure positions. The goal is not for the right person to remain a Field Technician indefinitely. This is an opportunity to join the company, learn its client environments, build broader technical skills and progress into significantly more advanced systems and engineering work. If you have a solid MSP support foundation, enjoy working with clients and want a clear path toward becoming a senior-level engineer or administrator, we would like to hear from you. Salary: Up to $65,000 annually + benefits Qualifications MSP Experience Necessary Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description The Opportunity CNBC is seeking a freelance Technical Associate to join the Operations team on an as-needed basis. This on-site role is based in New Jersey and supports live, taped, and streaming CNBC programming across studio and control room environments. This role is ideal for a technically skilled production professional who understands fast-moving broadcast workflows, can adapt across multiple technical production positions, and performs well in live, high-pressure environments. Why This Role Matters: The Technical Associate helps ensure CNBC programming is executed smoothly, accurately, and reliably across platforms. By supporting critical studio and control room operations, this role directly contributes to the quality, speed, and consistency of CNBC’s production output. This freelance role requires flexibility to work all hours, including nights, weekends, holidays, and overtime as needed. What You'll Do • Execute a range of technical production roles for live, taped, and streaming CNBC programming, supporting both studio and control room operations., • Operate and support production workflows across stage management, jib camera, pedestal camera, robotic camera, teleprompter, clip playback, video shading, and studio video wall operations., • Support asset creation and technical execution using PC-based systems and production tools., • Contribute to AR/NCam and remote robotic camera workflows as needed., • Troubleshoot technical and production challenges in real time with a calm, solutions-oriented approach., • Partner closely with producers, directors, technical teams, and studio crew to deliver high-quality programming in a fast-paced live broadcast environment.Qualifications What You Bring • Experience working in a live broadcast or technical production environment., • Familiarity with studio, control room, and production workflows from asset creation through final execution., • Working knowledge of technical production roles such as stage management, jib camera, pedestal camera, teleprompter, clip playback, video shading, robotic camera control, studio video wall operations, and AR/NCam., • Strong PC literacy and comfort learning new production technologies., • Ability to work flexible hours, including nights, weekends, holidays, and overtime., • Clear communication skills and the ability to collaborate effectively under pressure., • Creative troubleshooting skills and sound judgment in fast-paced production environments. You will be successful in this role by demonstrating Versant’s “How We Do It” behaviors: building Trust through reliable execution, practicing Teamwork with production partners, bringing Transparency to communication and issue escalation, showing Agility in changing live production conditions, and approaching new technology and problem-solving with Entrepreneurial Spirit. Bonus points if you have a BA degree or college-level equivalent experience, experience across multiple live production roles, or exposure to AR/NCam, remote robotic camera operations, or advanced studio video wall workflows. Why You’ll Love It Here At Versant, you’ll have the opportunity to contribute to trusted programming that informs audiences and supports a fast-moving media and entertainment business. You’ll work alongside experienced production professionals, gain exposure to live broadcast and streaming workflows, and support meaningful programming across CNBC platforms. This is a freelance, as-needed role based on-site in New Jersey. Candidates must be available to work flexible schedules, including nights, weekends, holidays, and overtime as production needs require. The hourly rate for this freelance position is $30.00 per hour, with overtime paid as applicable under law. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Job Description Japanese IT company seeks a Engineer, Professional Services 1. Title of Job • Japanese Bilingual IT Engineer, Professional Services 1. Description of Responsibilities • Configure internal-office server, PC, network, telephony hardware, and software for customers., • Perform on-site installation of server, PC, network, telephony hardware, and software for customers., • Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers., • Provide supports of server, PC, network, telephony hardware, and software administration to customers., • Perform installation and troubleshooting at site. (Required business trip.), • Compose and issues work records and project records of installation and configuration for each customer., • Report and archive actual solution and countermeasure of troubleshooting for future reference., • Report the status of each project and troubleshooting progress to your team/project leader., • Perform product research and market trend analysis as requested by your team leader., • Draft proposal and/or quotation for customers as requested by your team leader., • Control projects, vendors and sub-contractors for delivery and completion of projects on time. < Technical Qualifications > • Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer's requirement., • Microsoft, Citirx, VMware and other major software vendor's product., • Cisco, Fortinet, Palo Alto and other major network vendor's devices., • Unix/Linux, Windows server operation and maintenance., • Security software and solutions for servers and PCs., • Local and Wide Area Network technologies., • Virtualization and storage technologies., • Proficiency in Japanese and English. 1. Reporting • This position reports to Manager, department of Professional Services. Others will be designated by President & CEO if necessary.

Job Description Position: Help Desk Technical Engineer About United Metro Energy United Metro Energy Corp. is a premier, privately held energy provider headquartered in Greenpoint, Brooklyn. As a leading distributor in the NYC metropolitan area, we deliver comprehensive, 24/7 retail residential, commercial, and wholesale energy solutions. Our diverse product suite features traditional heating oil, ultra-low sulfur diesel, gasoline, and advanced HVAC services. Driven by our massive infrastructure, private terminals, and an extensive company-owned fleet, we provide uncompromised reliability and dependable value to communities across the New York Metropolitan area. Position Overview The Help Desk Technical Engineer will possess a friendly presence and helpful attitude with an ability to work well with others and will be the first point of contact for users calling into the Help Desk with technical issues. All incidents will be handled via deskside support, phone, and remote support. Duties and Responsibilities including, but not limited to: · Monitor Help Desk ticketing system for incoming requests and resolve technical issues as required. o Phone, remote, email, and onsite support for end users o Start to completion of incident resolution o Documentation of all incidents into Help Desk call tracking system o Train users in common IT related tasks · Recommend and implement: o New IT Projects and capabilities and o Process and systems documentation o IT processes for greater efficiencies and/or cost savings. · Oversee infrastructure and application maintenance and upgrades. · Escalate issues to other members of the IT Department or Business owners as required. o Dispatch vendors for incidents (if necessary) Skills, Qualifications & Requirements · Experience: 2-4 years of experience providing technical support in a corporate environment · Skills: o Troubleshooting hardware/software issues o Experience utilizing a ticketing system (Spiceworks) o Windows 11, Windows Server, Linux o Experience with Lansweeper a plus o Knowledge of IT Security concepts (firewalls, MFA, AV, EDR, and XDR systems) o Experience with AV, EDR and XDR systems. o Basic Network troubleshooting (switch and wireless AP) o Microsoft Office & Google Workspace applications o Google Workspace (Email, Drive, Calendar, Vault, Gemini) administration o Active Directory o Troubleshoot and support connectivity & remote access issues o Provide Help Desk metrics to management o Excellent communication skills both oral and written o Customer focused o Preferred to have CompTia A+ certification o Experience with MFA administration · Work Environment: In office 5 days a week. Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. · Physical Demands: While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or listen; and smell. The associate must frequently lift and/or move up to 15 pounds. • Education: Bachelor’s degree., • Travel: Willingness to travel to other company office locations (Calverton, Riverhead, Woodbridge-NJ, Manhattan). What We Offer • Competitive base salary., • Comprehensive health, dental, and vision insurance., • 401(k) retirement plan with company match., • Paid time off and company holidays., • Career growth potential within an established, essential NYC enterprise.\nCompany Description Leading energy infrastructure company providing fuels that keeps the the "city that never sleeps" running. Leading energy infrastructure company providing fuels that keeps the the "city that never sleeps" running.

Job DescriptionDescription: Overview: The IT Technician serves as a primary point of contact for end-user technology support across Damian Family Care Centers, Inc. The position is responsible for providing timely, professional, and effective technical assistance to employees, supporting the reliable operation of computer hardware, software, network-connected devices, Electronic Health Record (EHR) technology, and other organizational systems. The IT Support Technician responds to service requests and trouble tickets, diagnoses and resolves hardware and software issues, deploys and maintains equipment, assists with system implementations and upgrades, maintains accurate technology inventory and documentation, and escalates complex issues when appropriate. As a member of the Information Technology team, the IT Support Technician is expected to provide exceptional internal customer service while maintaining the confidentiality, security, and integrity of organizational and patient information. Essential Job Duties • Serve as a primary point of contact for employee technology questions, incidents, and service requests., • Provide technical support in person, by telephone, email, remote-access tools, ticketing systems, and other approved methods., • Troubleshoot and resolve hardware, software, connectivity, printing, peripheral, and end-user technology issues., • Respond to assigned trouble tickets promptly and work toward resolution in accordance with established priorities and service expectations., • Document reported issues, troubleshooting activities, resolutions, and follow-up actions thoroughly in the organization's ticketing system., • Escalate complex or unresolved technical issues to appropriate IT leadership, vendors, or other resources., • Communicate system issues, recurring problems, risks, and relevant findings to IT leadership., • Install, configure, deploy, maintain, troubleshoot, repair, and replace computer hardware and peripheral equipment., • Install, configure, maintain, and troubleshoot Microsoft Windows operating systems and approved productivity applications., • Install and update approved software and applications in accordance with organizational standards., • Assist with software, operating system, hardware, and security updates., • Install, maintain, and update approved endpoint security and antivirus software., • Perform testing and evaluation of new hardware and software as directed., • Assist with organization-wide system upgrades, equipment replacements, and technology deployments., • Ensure equipment is installed and configured in accordance with applicable safety and organizational standards., • Provide first-level technical assistance for the organization's Electronic Health Record (EHR) and other clinical or administrative technology platforms., • Troubleshoot reported EHR technology issues and work with appropriate internal resources or vendors through resolution or escalation., • Assist employees with appropriate system access and basic system functionality., • Support technology implementations and upgrades that impact clinical and administrative operations., • Maintain awareness of the importance of system availability and technology reliability within a patient-care environment., • Maintain accurate inventory records for computers, monitors, mobile devices, printers, peripherals, and other assigned technology assets., • Maintain accurate documentation regarding the assigned user and physical location of organizational technology., • Assist with equipment deployment, relocation, replacement, collection, and disposal in accordance with organizational procedures., • Identify damaged, obsolete, or nonfunctioning equipment and communicate replacement or repair needs to management., • Develop and maintain technical documentation, instructions, troubleshooting information, and other IT reference materials as assigned., • Assist with employee training related to computer systems, software, cybersecurity practices, and appropriate technology use., • Explain technical information to employees in a clear, professional, and understandable manner., • Establish and maintain positive working relationships with employees, departments, vendors, and other stakeholders., • Maintain the confidentiality and security of patient, employee, and organizational information at all times., • Follow organizational policies and procedures related to HIPAA, cybersecurity, passwords, system access, acceptable technology use, and information security., • Immediately report suspected security incidents, unauthorized system access, lost or stolen equipment, malware, phishing attempts, or other potential security concerns through established channels., • Access confidential information only to the extent necessary to perform assigned job responsibilities., • Travel between Damian Family Care Centers locations as operational needs require., • Maintain consistent and reliable attendance and report to work in accordance with the assigned schedule. Non-Essential Job Duties • Participate in IT projects, implementations, upgrades, equipment deployments, and other technology initiatives as assigned., • Communicate changes in project scope, operational concerns, or barriers to completion to management in a timely manner., • Comply with Damian Family Care Centers policies, procedures, standards of conduct, and applicable regulatory requirements., • Maintain a professional appearance consistent with organizational dress and workplace standards., • Perform other related duties as assigned., • Provide reasonable assistance during emergencies, system outages, or other situations requiring IT support, consistent with the employee's training and responsibilities. Qualifications & Skills • Associate degree in Computer Science, Information Technology, Information Systems, or a related field with a minimum of two (2) years of experience providing technical support, desktop support, systems maintenance, network support, or similar IT services., • Experience installing, configuring, and troubleshooting computer hardware and software., • CompTIA A+ certification or comparable industry certification., • Experience providing technical support within a healthcare organization, FQHC, or similar environment., • Experience supporting Electronic Health Record (EHR) systems., • Experience with Microsoft 365 and remote-support/ticketing platforms., • Proficiency with Microsoft Windows operating systems and commonly used business productivity applications, follow technical procedures and accurately document work performed., • Demonstrated ability to diagnose and resolve end-user technology issues., • Strong technical troubleshooting and problem-solving skills, identify opportunities to improve or automate routine technical processes., • Strong interpersonal, organizational skills, attention to detail verbal, and written communication skills., • Ability to provide professional and courteous customer service to users with varying levels of technical knowledge., • Ability to prioritize multiple service requests and assignments in a fast-paced, multi-site healthcare environment., • Ability to work independently while functioning effectively as part of an IT team., • Ability to maintain strict confidentiality of patient, employee, and organizational information., • Ability to adapt to changing technology, priorities, and organizational needs., • Ability to travel between Damian locations as required.Physical & Work Requirements The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation. Ability to work at a computer workstation for extended periods. • Ability to stand, walk, bend, stoop, squat, kneel, reach, and work in areas where technology equipment is installed., • Ability to lift, carry, move, install, and reposition computer equipment and related technology weighing approximately 30 pounds or more, with assistance or appropriate equipment when necessary., • Ability to travel regularly between Damian Family Care Centers locations., • Ability to work in clinical, administrative, and office environments., • Occasional schedule flexibility may be required for system implementations, upgrades, outages, or other operational technology needs., • Regular and reliable attendance and the ability to respond to time-sensitive purchasing and supply needs are essential to the position. Employee Acknowledgment & Signature I acknowledge that I have received, reviewed, and understand the duties, responsibilities, and qualifications outlined in this job description for the position of IT Technician I understand that this description reflects the essential functions of the role but does not constitute a contract of employment, and that duties may change based on organizational needs. I understand that I must be able to perform the essential job functions with or without reasonable accommodation and agree to comply with all applicable policies, procedures, and regulatory requirements. Employee Name (Print): Employee Signature: Date: Requirements:

Job Description A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission. Position Summary: As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs. The responsibilities of the position include, but are not limited to: • Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training, • Conducting and surveying training sessions to ensure material retention needs are met, • Creating metrics to measure how the training is retained, utilized and the impact of it, • Providing New Hire training on policies, procedures and fleet maintenance software, • Reviewing daily OOS for complex issues and provides technical assistance, • Reviewing monthly progress on all apprentices and performs final skills test prior to graduation, • Assisting with shop vacancies, perform special assignments and provides operations supports To be qualified for this position, you must possess the following: • Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines, • Must have 5 plus years of maintenance experience in a fleet maintenance environment, • Must have a compliment of tools required to perform most Class 8 repairs, • Strong computer skills and proficient in: heavy-duty diagnostic software, Microsoft Word, Excel and Outlook, • 50% travel time on the road visiting various shops, • Strong written and oral communication skills, • CDL/State Inspection a plus We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job DescriptionCompany Description Who We Are Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities! Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams. Job Description • Operate all IT related job functions by travelling to the assigned office locations throughout New York City within the primary site in Brooklyn., • Responsible for local and remote end user support for other Programs & expansion centers. Resolve the helpdesk tickets in a timely manner., • Network basics, Windows 10/11 troubleshooting and Administration skills., • Troubleshoot, diagnose, and correct systems, network-related problems, and user-reported problems. Elevate to higher-level or outside resource, when necessary, • Installation, configuration and maintenance of computer / Laptop hardware, monitors, printers, and other peripheral equipment., • Support staff with the use of technology and provide training to end users., • Familiarity with remote desktop applications and help desk software., • Participate in project initiatives as assigned., • Actively Interacting with the US IT shared Services team, Centers staff and other headquarters personnel., • Perform other duties as assignedQualifications, • Four-year college degree in Computer Sciences, Information Systems, or related field; or equivalent working experience., • Three to Five years of experience in supporting IT environment including helpdesk and network infrastructure., • Excellent verbal and written communication skills required, including authoring technical documentation to support the IT environment., • Excellent customer service skills with the ability to deal with people in pressured situations., • Strong interpersonal and analytical skills. Must be detailed oriented with good follow-through skills., • Experience with windows, networking, Microsoft Office 365 and administration. Additional Information We provide: • Competitive wages for high performance, • 11 Paid Holidays, • PTO, • Tuition reimbursement, • Guided Professional Development Plans, • Summer Fridays, • Weekly Wellness Sessions, • Medical/Vision/ Dental, • Employer Paid Life Insurance, • Employer 401k Contributions, • Employee Referral Bonus, • Employee Assistance Programs, • Company Picnics Volunteer Experiences, • Access to Free Financial Counseling, • Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams. About Us: Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.

Job Description We are seeking a highly polished, technically strong End User Support professional to join a fast-paced, performance-driven investment environment. This role is central to ensuring our front office and executive teams operate without friction, downtime, or distraction. This is a white-glove support role supporting senior leadership and trading professionals, where precision, discretion, and technical depth are critical. Role Overview • Deliver high-touch, in-person and remote support across the firm’s technology stack, including Microsoft 365 (Outlook, OneDrive, SharePoint), Exchange, GlobalProtect, Lenovo X1 laptops, Azure Virtual Desktop, and related platforms, • Build trusted relationships with executives including CEOs, CFOs, Managing Directors, and Traders, • Partner closely with systems, network, and application teams to ensure resilient, scalable, and secure solutions, • Participate in and execute both tactical initiatives and longer-term global technology projects, • Proactively identify issues through log analysis and system behavior, resolving problems before business impact, • Gather business requirements and drive adoption of new tools through concise documentation, training, and direct engagement Qualifications • 3-5 years of experience in End User / Desktop / IT Support within hedge funds, investment banks, or similar financial institutions, • Strong expertise in:, • Microsoft 365, Intune, Outlook, OneDrive, SharePoint, • Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, PowerShell, • SCCM administration, automation scripting, • VPN clients, desktop and laptop hardware, mobile device support (iOS & Android), • Experience supporting market data applications and VoIP systems, • Comfortable operating under pressure, prioritizing issues, and making decisions with limited information, • Excellent communication skills with the ability to engage confidently at all organizational levels, • Strong documentation and live training capabilities, • A data-driven, detail-oriented mindset with a focus on reliability and execution The Ideal Candidate You take ownership, operate calmly in high-stakes environments, and bring both technical expertise and sound judgment to every interaction. You value precision, discretion, and teamwork—and you take pride in enabling others to perform at their best. If you’re interested in learning more or would like to apply, please reach out directly.

Job Description About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on X and Instagram @ASCAP and on Facebook. # # Job overview: We are looking for a motivated, detail-oriented individual with strong Mac devices and Audio Visual skills. This role will be part of our existing team of desktop engineers, primarily focused on Macs and Audio Visual support, with a secondary focus on Windows support. The Desktop & A/V Support Engineer prioritizes and ensures timely responses and resolutions to requests and incidents for our Mac and conference room users. This role will provide IT support for hardware and business applications while also supporting AV functions such as video conferencing and events with AV components. Additionally, the Desktop & A/V Support Engineer will shift and adjust priorities based on changing business needs in our dynamic environment, while also remaining task-oriented to ensure completion of work from start to finish with appropriate solutions. This role will provide high-touch concierge support for senior ASCAP executives. The Desktop & A/V Support Engineer within the Global Technology Solutions department is based in our New York office and reports to the Director, Support Services. This position is subject to ASCAP’s in office policy. Areas of Responsibility & Accountability: • Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a focus on device security., • Support and continually review enterprise Mac/PC client hardware / software standards and strategy., • Support client OS, application, mobile, virus, and hardware issues for users., • Design, implement, and maintain both Mac desktop group policy using JAMF and PC desktop group policy using BigFix and Intune., • Support and troubleshoot conferencing systems including platforms such as Webex, Zoom, Microsoft Teams and Google Meet, as well as hardware room systems., • Support the AV production at internal & external events., • Work with vendors to design and maintain hardware and software standards., • Develop automated workflows and technologies to efficiently manage Mac endpoints., • Maintain an inventory database, assign hardware and software assets, and manage warranty and service agreement information., • Assist with root cause analysis as it relates to Apple/PC computers and all peripheral devices., • Interact with IT and AV vendors, and management, to ensure solutions are being provided for all escalating tickets., • Independently resolve complex, break/fix issues in person or via telephone., • Be available as needed and provide high-touch technical support to onsite and remote members of ASCAP Senior Management., • Write, maintain and implement systems documentation for incident responses and recurring issues., • Other projects and duties as assigned. Qualifications & Requirements: • Bachelor’s Degree in computer science, or a related field preferred., • Apple Certified Support Professional (ACSP) and/or Apple Certified IT Professional (ACITP) Certifications preferred., • 3+ years of relevant working experience, including troubleshooting, diagnosing, and resolving complex Mac/MS and PC hardware and software issues., • Ability to communicate seamlessly and work productively with peers and senior management., • Experience with Mac endpoint patching platforms and administration procedures using JAMF., • Experience supporting Webex, Zoom, MS Teams, and Google Meet., • Experience supporting AV production environments and events., • Experience with Microsoft desktop imaging and distribution platforms such as Intune and BigFix., • Hands-on desktop support experience in a large enterprise environment preferred., • Experience working with anti-virus platforms preferred., • In-depth understanding of Mac based hardware, software, and peripherals., • Experience with Cisco conferencing hardware including room kits, boards, and peripherals., • Shell scripting experience is a plus., • Ability to work flexible hours, adjusting set shift hours or days when needed., • Ability to travel to other satellite offices when needed., • Interest in audio engineering and event production is a plus., • This position currently requires the incumbent to be in the office three days per week. Compensation/Benefits: Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following: • A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network, • Vision plan that offers both in and out-of-network provider options, • 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option, including a company match for pre-tax and Roth contributions, • An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan, • Generous time-off policy, • Health care and dependent care flexible spending accounts, • Short-term disability insurance/salary continuation and long-term disability insurance, • Company provided basic life and accidental death and dismemberment insurance, • Employee gym discounts at select gyms, • Commuter benefits, • Voluntary pet health insurance, • Voluntary auto and homeowner’s insurance, • Voluntary employee, spouse, and dependent life insurance options, • Voluntary legal plans, • Voluntary ID protection coverage The above summary of the current benefits is subject to the terms and conditions of the benefit plan documents. This summary is not complete and is subject to the terms of the underlying plan documents. Please note that ASCAP reserves the right to amend or otherwise revise or terminate, at any time and in its sole discretion, its benefit plans, programs, and policies. Occasional travel for in-person meetings may be required. The anticipated base salary range for this position is $90,000.00 to $95,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience. Please be aware that ASCAP is not a nut-free or other allergen-free workplace. ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

Job DescriptionFull Time Opportunity 4 days Onsite/1 remote I am looking for an experienced and service-oriented IT professional to provide white-glove, end-to-end technology support to executive leadership. This role ensures executives remain productive and secure whether in the office, remote, traveling, or presenting at board meetings. You will be the primary point of contact for all executive technology needs, coordinating across IT operations, security, and vendors to deliver an exceptional executive technology experience. Responsibilities VIP End-User Support • Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps., • Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices., • Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication., • Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed., • Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management. Meetings, AV, and Events, • Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers)., • Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans., • Coordinate with Facilities/AV vendors for reliable, high-quality experience. Mobility & Remote Work • Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN), • Provide travel kits, adapters, and international connectivity support; create executive travel checklists. Security & Confidentiality, • Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling., • Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration., • Handle sensitive information with strict confidentiality. Productivity & Enablement • Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration., • Create concise quick-reference guides and one-pagers tailored to executive preferences. Operational Excellence • Maintain executive technology standards, runbooks, device inventories, and support documentation., • Track SLAs/OLAs for executive tickets; provide regular status updates to leadership., • Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed. Qualifications, • 7 years of IT support experience, including 3–5 years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation., • Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune., • Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations., • Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management., • Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration., • Microsoft, ITIL, or other relevant technical certifications are preferred. Must-have / non-negotiable • Strong executive/VIP support experience and a true white-glove service mindset, • Excellent communication and interpersonal skills, • Professional, patient, discreet and comfortable working directly with senior executives, • Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience, • Comfortable supporting executive meetings, conference rooms and presentations, • Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved, • Collaborative team player, • Ability to be onsite in NYC four days per week and responsive when executive needs arise Preferred / nice-to-have • Intune, Exchange Online, SharePoint and OneDrive experience, • Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron, • Networking/VPN and endpoint-management experience, • Microsoft, ITIL or similar certifications, • Broader cybersecurity knowledge Personal Attributes • Excellent verbal, written, and interpersonal communication skills., • Strong customer service and executive support mindset., • Excellent problem-solving and analytical abilities., • Professional, discreet, and able to maintain confidentiality., • Highly organized with strong attention to detail., • Self-motivated and able to work independently., • Ability to prioritize and perform under pressure., • Adaptable, dependable, and collaborative team player., • Strong commitment to continuous learning and technology improvement. Key Performance Indicators • Executive satisfaction and first-contact resolution rates for VIP tickets, • Executive satisfaction and service quality, • First-contact resolution and SLA compliance, • Reliability of executive meetings and Board events, • Executive device security and compliance, • Continuous service improvement and documentation Please feel free to reach out to me if you are interested. Lori Sklarski Senior Technical Recruiter, PRI Technology Lori.sklarski@pritechnology.com Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968 www.pritechnology.com

Job DescriptionAbout Thea Energy: Thea Energy is leveraging recent breakthroughs in stellarator physics and engineering to create a faster and simpler approach to commercializing fusion energy. The company is reinventing the stellarator using computer-controlled arrays of planar coils thereby replacing the intricate, complex modular magnets required in all other stellarator architectures. Thea Energy is on a mission to create a limitless source of zero emission energy for a sustainable future. Key Responsibilities: • Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees., • Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc., • Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools., • Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees., • Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment., • Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).Ideal Experience & Skillsets:, • Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field., • Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS)., • Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work., • Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner., • Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.Company Benefits:, • Salary range $24/hour - $29/hourRequirements:, • Ability to occasionally lift up to 50 lbs., • Ability to perform activities such as typing, standing, or sitting for extended periods of time., • Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • 2 years of experience with internet-based teleconference software support (e.g., WebEx, MS Teams, Zoom). Day-to-Day Tasks • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Provide basic ‘how-to’ instruction to users for common desktop functionality/software issues and for establishing video conference calls and use of technology to present or share information. Ideal Candidate Profile • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • End-user environment of approximately 75+ staff. Required Documents • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job DescriptionCompany Description Job Description Position: Desktop Support Engineer Location: Newark, NJ Schedule: 5 days per week, onsite. Interview Process: Initial phone screening, followed by an in-person interview. You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues. Requirements: • 4–6 years’ experience or college degree, • Windows AD, Office 365, DHCP, DNS, LAN/WAN, • Ticketing system, asset management, vendor coordination, • Strong customer service and communication skills, • Saturday and holiday availability Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM. Note: • Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM., • Must be available to work Saturdays and certain holidays as part of a 24/7 support team.Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study. At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other. Through its School of Professional and Continuing Studies, the University extends its primary undergraduate mission by offering high quality graduate studies in business, education and nursing and an array of undergraduate and certificate programs serving non-traditional students. Job Description The IT Support Technician provides responsive, hands-on support for the University’s technology environment. The technician diagnoses and resolves hardware, software, account access, and connectivity issues to support faculty, staff, and students, while helping maintain secure and reliable classroom and administrative technology. This is a full-time, exempt, on-site position with flexibility for alternate shifts as needed. Rotating Shift: Monday-Friday 7:30 AM – 3:30 PM, 10:00 AM – 6:00 PM, 12:00 PM – 8:00 PM Responsibilities: • Provide courteous and responsive customer service via phone, email, remote tools, or in person., • Install, maintain, configure, and troubleshoot PCs, peripherals, and software., • Support the full lifecycle of University computers and devices, including setup, imaging/provisioning, deployment, inventory, refresh, and secure retirement., • Assist with Microsoft Intune endpoint management, including device enrollment, configuration profiles, application deployment, compliance monitoring, and troubleshooting under established IT procedures., • Assist users with Help Desk inquiries, ensuring timely and effective issue resolution., • Diagnose and resolve software, hardware, and basic network-related issues (IP, DHCP, DNS)., • Assist users with Microsoft 365 accounts, identity and access issues, password resets, multifactor authentication (MFA), and approved account provisioning procedures., • Provide technical support for the University’s Learning Management System (Canvas)., • Set up and troubleshoot classroom and conference room audio/visual technology., • Assist senior IT support colleagues with computer lab hardware and software deployments., • Conduct computer rollouts for departments and employees., • Support University telephone and voicemail systems., • Train employees and students to effectively use University technology, including productivity tools like Microsoft Teams and OneDrive., • Use University-approved generative AI tools responsibly to improve support documentation, draft FAQs, enhance user training, and streamline routine service desk workflows while safeguarding University data., • Assist in cybersecurity training programs and help implement best practices., • Apply University information security and privacy procedures when handling devices, accounts, and student or employee information (including FERPA-protected records, where applicable), and report suspected security incidents promptly., • Log, prioritize, troubleshoot, document, and resolve service desk tickets; communicate updates, meet established service targets, and escalate complex issues appropriately., • Develop user guides and FAQs for common technical issues., • Maintain accurate asset records and technical knowledge-base entries; assist with new employee onboarding and technology offboarding as authorized., • Collaborate with IT colleagues to identify opportunities for technology improvement, • Additional duties as assigned Requirements • Bachelor’s degree required; a degree in Computer Science or a related field is preferred., • Entry-level position, but recent experience supporting and troubleshooting Windows and Apple machines and operating systems is necessary., • Computer operating systems, Microsoft 365, basic networking concepts (IP, DHCP, DNS, Wi-Fi), and cybersecurity best practices., • Proficiency with Microsoft 365 applications, including Teams, OneDrive, SharePoint, Outlook, and related enterprise tools., • Strong customer service, analytical abilities, and attention to detail., • A valid driver’s license is required for occasional work-related driving and technology support assignments Preferred Qualifications: • Experience with BANNER or other ERP systems., • Familiarity with disk imaging software and Avaya phone systems., • Experience supporting Microsoft Active Directory, Microsoft Entra ID (formerly Azure AD), Microsoft Intune, and Windows Autopilot., • Familiarity with IT service management and ticketing tools, such as SysAid, and common remote-support platforms., • Working knowledge of generative AI and AI-assisted support tools, such as ChatGPT, Microsoft Copilot, Google Gemini, NotebookLM, or AI chatbots, is a plus; familiarity with responsible use of AI and data privacy is preferred., • Experience supporting higher education technology environments, classroom audio/visual systems, or mobile devices is a plus., • Practical knowledge of data networks, peripherals, and infrastructure cabling. Benefits Annual Salary - $66,300 Benefits: • Generous paid time off beyond the time the University is closed for holidays, including vacation, and sick leave., • Comprehensive health, dental, and vision insurance., • 100% employer sponsored Life Insurance & LTD benefits., • 403(b) Retirement plan with employer matching., • Professional development opportunities., • Tuition benefits for employees and their dependents., • Employee Assistance Program.