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Russell Tobin's client, a a world leader in heating, air-conditioning and refrigeration solutions company, is hiring a Customer Service Representative in East Syracuse, NY. Customer Service Representative (Inbound Call Center) Pay Rate: $19/hr ($20/hr for bilingual Spanish candidates) Schedule: Monday–Friday, 8:00 AM – 5:00 PM Job Overview We are seeking a dedicated and customer-focused Customer Service Representative to manage high volumes of inbound calls and deliver exceptional support. In this role, you will assist customers with inquiries, provide accurate information, and ensure a positive customer experience while meeting performance targets. Key Responsibilities • Manage large volumes of incoming calls efficiently, • Generate sales leads and identify customer needs, • Build strong relationships through clear and professional communication, • Provide accurate, valid, and complete information using appropriate tools, • Meet individual and team performance targets, including call handling quotas, • Handle customer complaints, offering timely and effective solutions, • Maintain detailed records of customer interactions and account updates, • Follow communication procedures, guidelines, and company policies, • Go the extra mile to engage and support customers Role Details • Serve as a primary point of contact for customers across North America, including Canada, • Assist customers with:, • Dealer referrals for sales and service (including warm transfers), • Warranty information and product comparisons, • Connecting dealers with distributors for parts and technical support, • Act as a central communication hub, directing inquiries to appropriate departments, • Triage customer complaints and escalate complex issues to Tier 2 support, • Support troubleshooting and triage for remote-access or Wi-Fi-enabled products (e.g., thermostats) Requirements • Minimum 6 months of experience handling inbound calls in a call center environment, • Proficiency in Microsoft Office, • Typing speed of 35–45 words per minute, • Excellent verbal and written communication skills, • Strong problem-solving abilities and attention to detail Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Job Description The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Provide consultative customer services for one or more new or established accounts, • Introduce new services independently or with assistance as needed, • Handle local or regional accounts, • Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m., • Revenue growth with existing accounts, • Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management, • Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information; must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges, • Client Retention - Maintain continuous communication with customers to ensure that all service expectations are identified and maintained; communicate and engage senior management in account status, challenges and goals; every national account and large account will have an RVP (Regional Vice President) as a senior operations representative assigned to the account, • Proactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns after they become issues; maintain an open items matrix to document all issues and resolution, • Facilitate and coordinate internal customer set-up and external implementation, • Coordinate and attend customer meetings; ensure CorVel participants are engaged, • Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer, • Develop/maintain account service instructions/communicate to service staff and post on the Intranet, • Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate, • Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales, • Regular attendance on the Monthly Account Manager Call, • Provide monthly account updates and document all new service opportunities in Salesforce.com, • Additional duties as assigned KNOWLEDGE & SKILLS: • Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach, • Knowledge of CorVel's services and completion of all CorVel Product Training Modules, • Business acumen, coupled with enthusiasm and decorum, • Excellent communication/presentation skills and ability to build relationships, • Strong interpersonal skills and commitment to customer service, • Able to work collaboratively and independently, • Highly developed organizational abilities as well as analytical and time management skills, • Must be proficient in Microsoft Office applications and CRM software (Salesforce) EDUCATION & EXPERIENCE: • Bachelor's degree, national certification or equivalent in business or sales and marketing, • Demonstrated experience in account management, • Training within the insurance industry, managed care or related field preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $70,276 - $116,942 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

Job Description Corporate VP of Sales About Arnoff: Arnoff Moving and Storage, Inc. is the prominent 5th-generation family-owned and operated relocation/logistics company serving the Northeast. We are currently on track to double in size over the next five years. We provide comprehensive residential and executive relocation services; commercial and industrial relocation services including rigging and heavy machinery moving; specialty high-value, high-touch trucking services; commercial warehousing and fulfillment; first and last mile delivery services; and retail pack, ship, and storage services. We are seeking a highly analytical, strategic, and results-oriented executive to lead our entire sales operation, build a high-performing sales engine, and drive our aggressive growth targets Position Summary: The Corporate Vice President of Sales is a critical executive role responsible for profitably growing Arnoff’s revenue across all Business Units. This leader will oversee and drive revenue generation for all of the company’s business units. The primary mandate of this role is sales leadership and team multiplier. Rather than focusing primarily on individual contribution, this executive will build, mentor, and manage a high-performing sales team. You will streamline sales processes, take full ownership of company-wide sales forecasting, drive new business development strategy through your team and report directly on revenue and KPIs to the Executive Committee. While team management is the core focus, you will also act as an executive sponsor on major accounts and may directly manage a highly select portfolio of key business. Location: VP of Sales must primarily report to one of Arnoff’s branch locations in Poughkeepsie, Malta or Syracuse, NY. VP of Sales will have direct reports at all branches and will travel between branches as needed. This role is in-person, not a remote or hybrid-remote role. Reports To: Chief Relationship Officer Position Type: Full-Time, Senior Executive Leadership Key Responsibilities: 1. Team Leadership & Enterprise Revenue Management Sales Management & Mentoring: Manage all aspects of Arnoff’s sales operation, providing ongoing mentoring, leading sales meetings, and holding the team accountable to KPIs and growth targets. Develop individualized business development plans for each sales representative. Forecasting & Reporting: Full ownership of the sales goals and forecasts for each business unit. Regularly analyze and report on key metrics, revenue pipeline, and performance to the Executive Committee. Pricing & Profitability: Implement and oversee Cost-Plus and Market-Based pricing strategies by business unit and season to ensure maximum profitability. Champion the understanding of contribution margin analysis across the sales team. CRM & Technology Integration: Evaluate current Customer Relationship Management (CRM) systems (e.g., Salesforce, Pipedrive) and present strategies to the Executive Committee for system upgrades, implementation, and ROI maximization across the entire sales and customer service team. 1. Cross-Divisional Sales Strategy Drive All Business Units: Lead the overarching sales strategy across our primary service lines: Residential / HHG: Household goods relocations and storage services (local, long-distance, and international), and corporate national account contracts. Commercial / B2B: Office & Industrial (O&I) relocations, rigging, millwright work, heavy machinery, specialized trucking/logistics, commercial storage, final mile, and distribution, fulfillment. Retail & Specialty: Pack and ship stores, self/mini-storage, portable storage, and real estate. Cross-Pollination: Drive collaboration between the commercial, residential, and retail sales teams to maximize cross-selling opportunities and develop comprehensive national accounts that utilize all Arnoff services. Ensure hand-offs to operations are seamless across all business lines. 1. Strategic Business Development & Account Sponsorship Empowering the Hunt: Direct the team's prospecting efforts to identify, pursue, and close new major accounts. Guide account managers in targeting key verticals including Law Firms, Medical Practices, Government Institutions, Higher Education, Manufacturers, Hospitals, and Start-Ups. Executive Sponsorship: Step in as the senior executive on complex deal negotiations, multi-year contracts, and critical RFP/RFQ presentations to help the team close high-value business. Direct Account Management: Directly manage a targeted, select list of high-value house accounts or national partnerships, acting as the primary relationship owner to ensure retention and contract expansion. Strategic Partnerships: Manage and maximize Arnoff's relationships with the OMA Network, van lines, and other 3rd party logistics partners. Qualifications & Requirements: • Executive Leadership Experience: Minimum of 5-10 years in a senior sales management role (VP or Director level) with a proven track record of scaling revenue through a team rather than purely through individual sales, • Industry Expertise: Extensive background in logistics, supply chain, commercial rigging, or the moving and storage industry., • Analytical Acumen: Exceptional ability to manage data, develop sales forecasts, and set individual and team goals. Proven experience tracking goals versus actuals, performing pricing and margin analysis, and reporting critical sales KPIs directly to the Executive Committee., • Technology Leadership: Champion the use of current and future technology to drive sales success. Requires high proficiency in modern CRM systems (e.g., Salesforce, Pipedrive) and industry-specific software (TechMate, Movers Suite, QPD). Responsible for continuously evaluating technology needs and driving maximum adoption across the team. Education: Associate or bachelor’s degree preferred. Compensation & Benefits: • Highly competitive executive base salary with an aggressive, performance-driven bonus/commission structure tied to company-wide revenue and team quota attainment., • Superior Benefits Package including Health Insurance, Dental, Vision, Company paid Life insurance. 401K with Profit Sharing. Allowance provided for vehicle travel and cell phone. Paid time off including Holidays, flexible schedule options. Additional insurance options available such as Hospital Indemnity, Critical Illness, voluntary Life Insurance for self and family, multiple discount programs and more., • Annual Compensation: $150,000.00 - $185,000.00 (+ uncapped upside potential based upon included bonus programs) To Apply: Please submit your resume and a cover letter detailing your executive sales leadership experience, your track record of scaling revenue through a team, and your salary requirements to Arnoff's Vice President of Human Resources, Lauren Gillett, at LGillett@arnoff.com. Equal Employment Opportunity Statement: Arnoff Moving & Storage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. Remote, work from home career. While this position is remote, you will have lots of support.

While this position is remote, you will have lots of support. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. Remote, work from home career.

Each lead that you add to your account will be assigned to a sales manager to call and follow up with the customers via phone calls. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's so

DescriptionApply Today – Training Classes Begin June 2026!Are you ready to launch a rewarding career in insurance sales? We’re seeking motivated, people-focused individuals to join our Inside Sales Representative team.Secure your spot early for our upcoming 2026 training cohorts and take the fir

Russell Tobin's client, a a world leader in heating, air-conditioning and refrigeration solutions company, is hiring a Customer Service Representative in East Syracuse, NY. Customer Service Representative (Inbound Call Center) Pay Rate: $19/hr ($20/hr for bilingual Spanish candidates) Schedule: Monday–Friday, 8:00 AM – 5:00 PM Job Overview We are seeking a dedicated and customer-focused Customer Service Representative to manage high volumes of inbound calls and deliver exceptional support. In this role, you will assist customers with inquiries, provide accurate information, and ensure a positive customer experience while meeting performance targets. Key Responsibilities • Manage large volumes of incoming calls efficiently, • Generate sales leads and identify customer needs, • Build strong relationships through clear and professional communication, • Provide accurate, valid, and complete information using appropriate tools, • Meet individual and team performance targets, including call handling quotas, • Handle customer complaints, offering timely and effective solutions, • Maintain detailed records of customer interactions and account updates, • Follow communication procedures, guidelines, and company policies, • Go the extra mile to engage and support customers Role Details • Serve as a primary point of contact for customers across North America, including Canada, • Assist customers with:, • Dealer referrals for sales and service (including warm transfers), • Warranty information and product comparisons, • Connecting dealers with distributors for parts and technical support, • Act as a central communication hub, directing inquiries to appropriate departments, • Triage customer complaints and escalate complex issues to Tier 2 support, • Support troubleshooting and triage for remote-access or Wi-Fi-enabled products (e.g., thermostats) Requirements • Minimum 6 months of experience handling inbound calls in a call center environment, • Proficiency in Microsoft Office, • Typing speed of 35–45 words per minute, • Excellent verbal and written communication skills, • Strong problem-solving abilities and attention to detail Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. Our Sales Representative, Inbound Remote position is available to candidat

Job DescriptionThis full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: • Remote, work from home career., • Average first-year earnings of $69K commission + bonuses., • Life-long residual income through renewals., • Unionized position with stock options., • Excellent benefits package - medical, dental, and prescription coverage., • Exceptional training with experienced managers., • High-quality leads provided: no calling family or friends., • Flexible hours: this is a fulltime career, but you can choose when you work., • Opportunities for advancement and recognition as we promote from within., • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: • Willingness to learn and be coached as we provide comprehensive training., • Outgoing and Friendly Personality: a positive and approachable demeanor., • A strong desire to help others: provide valuable advice and services., • Effective Communication Skills: your ability to connect with others is crucial., • Sales or customer service experience is advantageous but not mandatory. Your Qualifications: • Laptop or computer with camera is required., • Possession of, or willingness to obtain an LLQP license., • Basic computer literacy is essential., • Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: • Contact the leads we provide to schedule virtual meetings with clients., • Present benefit programs to enroll new clients and cultivate relationships with them., • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.]]>

Job DescriptionThis full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: • Remote, work from home career., • Average first-year earnings of $69K commission + bonuses., • Life-long residual income through renewals., • Unionized position with stock options., • Excellent benefits package - medical, dental, and prescription coverage., • Exceptional training with experienced managers., • High-quality leads provided: no calling family or friends., • Flexible hours: this is a fulltime career, but you can choose when you work., • Opportunities for advancement and recognition as we promote from within., • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: • Willingness to learn and be coached as we provide comprehensive training., • Outgoing and Friendly Personality: a positive and approachable demeanor., • A strong desire to help others: provide valuable advice and services., • Effective Communication Skills: your ability to connect with others is crucial., • Sales or customer service experience is advantageous but not mandatory. Your Qualifications: • Laptop or computer with camera is required., • Possession of, or willingness to obtain an LLQP license., • Basic computer literacy is essential., • Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: • Contact the leads we provide to schedule virtual meetings with clients., • Present benefit programs to enroll new clients and cultivate relationships with them., • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.]]>

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description:\n\nBLUBERI VALUES: We Are the New School Clarity and Transparency Find It, Fix It, Own It Standard Operating Success Easiest Company to do Business With It’s A Team Sport Celebrate Wins, But Never Be Satisfied About the Company: Headquartered in Las Vegas and backed by more than 25 years of industry experience, Bluberi is an inventive company that is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team is comprised of seasoned, multi-talented innovators who are focused on bringing gaming to life with entertaining games and high-performing cabinets. We are the risk-taking spirit of gambling, and we add imagination and innovation to everything we create. About the Team: At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery. Summary: Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team. Essential Functions: Customer Communications Deliver the highest level of customer experience through effective communications and professional service interactions with bluberi customers. Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed. Service Activities: Install, setup, maintain and reconfigure gaming products. Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services. Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment. Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation. Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner. Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage. It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation. Perform other tasks and duties as assigned by the supervisor Internal Interactions: Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices. Works closely with scheduling to understand upcoming customer equipment activities including; installations, conversions, removals or Preventative Maintenance. Manages all travel requirements necessary to support these scheduled events. Communicate effectively and efficiently with Bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application). Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels. Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve bluberi’s collective service capabilities. Skills Required: Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making Must possess Basic problem analysis and troubleshooting skills. Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds. Must be able to sit and drive for prolonged periods of time. Demonstrate dexterity when working with tools and working with moving parts and electrical current. May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics Must have a valid driver's license and be able to obtain CDL if necessary Have basic written communication skills in the English language. Have basic verbal communications skills using the English language. Has basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations. Required Education:High School Diploma/GED Technical or I.T. related training or education is a plus. Experience Required:4+ years of electronics, repair, field, or related industry experience Degree or certification in Gaming-related field highly preferred. Preferred Education and Experience: Familiarity with the casino gaming industry is considered a strong plus. Knowledge of programming languages such as Python and/or R for advanced data analysis. Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing. Excellent verbal and written communication skills for presenting findings and collaborating with both internal teams and external customers. High level of accuracy and attention to detail, especially when handling complex data and making recommendations. Prior experience in roles requiring client or customer interactions, especially in presenting data-driven insights. Licensing: Must be able to obtain licensing approval by tribal and/or state gaming regulators Training: Deliver basic training to new customers on servicing / maintaining Bluberi equipment. Attending driver training and following Bluberi vehicle policy regarding the use and maintenance of the company vehicle. Attend continual training events and programs to maintain proficiency with servicing Bluberi gaming equipment. Work Environment: May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. May be exposed to secondhand smoke. Physical Demands: Manual Dexterity: The ability to manipulate and handle small components and parts of slot machines, including buttons, switches, and electronic components, is essential. Lifting and Carrying: Field technicians may be required to lift and carry heavy equipment, such as slot machines or replacement parts, which may weigh up to 50 pounds or more. Standing and Walking: The job often involves long periods of standing and walking, as technicians move between different slot machines or gaming areas. Bending and Kneeling: Technicians may need to bend down or kneel to access and repair components located at the base of the slot machines. Fine Motor Skills: Precise adjustments and repairs may require steady hands and fine motor skills, especially when working with delicate electronics. Visual Acuity: Good vision, including the ability to distinguish colors and small details, is crucial for diagnosing and repairing slot machine issues. Hearing: Technicians should have adequate hearing to detect any unusual sounds or malfunctions in the machines. Communication Skills: Clear verbal and written communication skills are necessary for documenting repairs, interacting with customers or casino staff, and providing instructions or reports. Climbing: Some slot machines may be stacked or positioned in high places, requiring technicians to safely climb ladders or use aerial lifts. Stamina: The job may involve working in noisy and fast-paced casino environments for extended periods, so physical stamina is important. Safety Awareness: Technicians must adhere to safety protocols, including using personal protective equipment (PPE) when necessary, to prevent injuries while working with electrical equipment. Driving: A valid driver's license and the ability to drive to various casino locations for on-site repairs may be required. Must be able to sit and drive for prolonged periods of time. Work Environment: May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. May be exposed to secondhand smoke. Travel Required: Yes, 100% Locations: Throughout the Syracuse & Buffalo New York Area. Employment at Will Employment at Bluberi is on an at-will basis unless otherwise stated in a written individual employment agreement signed by Bluberi’s CEO. This means you and/or Bluberi have the right to terminate employment at any time for any reason with or without cause or notice, as applicable to federal or state law. Nothing in this guide creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to you is intended to be, nor should it be, construed as a contract that employment or any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any individual or to enter into any agreement, oral or written, that changes the at-will relationship. Immigration Law Compliance Bluberi is committed to full compliance with the federal immigration laws. These laws require all individuals to complete an employment eligibility verification procedure when hired. All new Team members are required to electronically complete and sign an I-9 form and furnish original documentation for proof of identity and proof of eligibility to work in the United States within (3) business days of their first day of employment. Changes in immigration status must be reported to HR as soon as they occur. Equal Employment Opportunity Employer Bluberi is an equal employment opportunity employer. Our policy is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all of our employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as sex, color, race, ancestry, religion, national origin, age, disability unrelated to the ability to perform the essential functions of the job, veteran status, sexual orientation, citizenship status, or other protected group status. This equal employment opportunity policy applies to all Bluberi activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, wages, and benefits. Creativity, innovation, imagination and curiosity are naturally inclusive. Bluberi values and respects all teammates and knows diversity makes us better and helps us achieve our goals. Americans with Disabilities Act (ADA) and Reasonable Accommodation Bluberi is committed to the fair and equal employment of individuals with disabilities under the ADA. It is Bluberi’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. Bluberi prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation. In accordance with the ADA, reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. A Bluberi employee or applicant with a disability may request an accommodation from the HR department and should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The company then will review and analyze the request, including engaging in an interactive process with the Bluberi employee or applicant, to identify if such accommodation can be provided, or if any other possible accommodations are appropriate. If requested, the individual is responsible for providing medical documentation regarding the disability and possible accommodation. All information obtained concerning the medical condition or history of an applicant or Bluberi will be treated as confidential information, maintained in separate medical files, and disclosed only as permitted by law. It is the policy of Bluberi to prohibit harassment or discrimination based on disability or because an individual has requested reasonable accommodation. Bluberi prohibits retaliation against individuals for exercising their rights under the ADA or other applicable civil rights laws. Team members should use the procedures described in the Anti-Harassment/Non-Discrimination Policy to report any harassment, discrimination, or retaliation they have experienced or witnessed. Employment Classification To determine eligibility for benefits and overtime status and to ensure compliance with federal and state laws and regulations, Bluberi uses the following classifications. Employment classifications are based on the guidelines of the Fair Labor Standards Act (FLSA) and, as circumstances dictate, Bluberi may review or change employment classifications at any time. Exempt: Exempt Team members are paid on a salary basis and are not eligible to receive overtime pay. Non-exempt: Non-exempt Team members are paid on an hourly basis and are eligible to receive overtime pay for overtime hours worked. Regular, full time: Team members who are not in a temporary status and work a minimum of 30 hours weekly and maintain continuous employment status. These Team members are eligible for the full-time benefits package and are subject to the terms, conditions, and limitations of each benefits program. Regular, part time: Team members who are not in a temporary status and who are regularly scheduled to work less than 30 hours weekly, but at least 20 hours weekly, and who maintain continuous employment status. Part-time Team m

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