Alpha Fit Club Operations/Front Desk Associate
10 days ago
Bellmawr
Job Description Front Desk Associate | Operations Team About Alpha Fit Club & Your Role as Front Desk/Operations Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community. As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym. Key Responsibilities: • Member Experience & Customer Service, • Greet members with a warm, welcoming attitude, • Assist with check-ins and class bookings, • Provide information on membership options, promotions, and policies, • Address member inquiries, concerns, and feedback professionally, • Sales, • Actively promote and sell memberships and class packages, • Educate members on promotions, add-ons, and benefits to enhance their experience, • Operational Support, • Maintain a clean, organized front desk and lobby area, • Support trainers and coaches with class transitions and studio upkeep, • Troubleshoot minor tech issues with check-in systems and class software Qualifications & Skills Strong interpersonal and communication skills Sales-driven with the ability to upsell and close deals Ability to multitask in a fast-paced environment Comfortable with technology and gym management software Passion for fitness and a team-oriented mindset Schedule & Availability Part-time positions available Must be available for early mornings, evenings, and weekends as needed. Why Join Alpha Fit Club? Be part of a growing fitness community Competitive pay and membership perks A dynamic, supportive team environment