Retail Parts Team Lead
hace 26 días
North Tonawanda
Job DescriptionDescription: If you’re the kind of person who thrives on helping customers, leading a team, and bringing products to life through hands-on knowledge, this is your opportunity to step into a role where no two days are the same. As a Retail Parts Team Lead, you won’t just sell parts; you’ll be the go-to expert, the coach, and the driving force behind an exceptional customer experience. From guiding customers through their RV and Boat needs to training and inspiring your team, you’ll play a key role in creating confident buyers, stronger teammates, and unforgettable delivery experiences. Essential Functions • Assist in retail customer purchases, • Expert knowledge of RV and Marine Parts and Accessories, their features, functions, benefits, and general installation techniques, • Ability to show and demo all types of RV’s and Boats, • Ability to provide substitute parts information for obsolete/upgraded parts based on experience, • Understand customer requests for parts; provide parts information and prices using service manuals, reference materials, and the computer, • Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures, and by checking parts availability, • Verify prices and enter orders into the computer, • Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide quality updates to customers, • Responsible for training employees on how to show and demo all types of RV’s, • Collaborate with vendors to schedule product and sales trainings, • Create and help to lead a product and sales training schedule for camping advisors, • Distribute DRP’s to Camping Advisors promptly, • Coach and instruct camping advisors on the DRP process, • Greet and check in customers when they arrive to take ownership of their RV or Boat, ensuring a professional, friendly, and welcoming experience., • Confirm that all “We Owe” items, accessories, and delivery details are prepared and ready., • Partner with sales, service, and detail departments to ensure the unit is delivery-ready., • Serve as the point of contact during the delivery appointment, helping customers feel confident and cared for., • Ask customers for a Google Review at the conclusion of their delivery, explain its importance, and make the process easy., • Track reviews and report results for bonus eligibility. Requirements: • Sales or Service experience in RV, marine, powersports, automotive, or a related field is preferred., • Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle., • Self-driven, approachable, and confident in selling solutions that enhance the customer’s experience., • Experience demonstrating equipment or teaching customers is a plus., • Excellent communication and rapport-building skills—comfortable guiding customers one-on-one or in small groups., • Basic computer and POS system skills., • Lead, train, and support the Retail Parts team by providing ongoing coaching, product education, and performance feedback, while setting clear expectations, fostering accountability, and ensuring daily operations run efficiently and consistently. Compensation & Benefits • $20.50 per hour + commission based on eligible parts and accessory sales, • Employee discounts on units and merchandise company wide, • Employee RV Rental Program, • Paid product training and certifications, • Health, dental, vision, and life insurance, and a 401(k) program, • Paid time off and holiday pay, • Opportunities for advancement within a growing dealership