Inside Sales & Customer Success Representative
6 days ago
Kent
Job DescriptionInside Sales & Customer Success Representative Location: Kent, Washington (in-office) Salary: $55,000–$65,000 DOE Benefits: 100% employer-paid Medical/Dental/Vision + Life • 401(k) • PTO • Phone Reimbursement • Supplemental InsuranceAbout Cascadia Global Security Cascadia Global Security (CGS) is a veteran-owned national provider of security guard services, mobile patrol, and off-duty law enforcement staffing. We protect clients across construction, logistics, property management, and healthcare. As we continue to grow, we’re expanding our Inside Sales & Customer Success team to strengthen client relationships and support our business development engine. This position is 100% in-office and focused on customer service, inside sales, and nurturing prospective and existing client relationships.Position Overview We’re looking for a detail-oriented, relationship-driven Inside Sales & Customer Success Representative to support inbound leads, manage customer interactions, and help build a strong pipeline of new business. You’ll be the front line of communication—answering calls, responding to inquiries, preparing proposals, supporting RFP submissions, and ensuring every prospect and client receives world-class service. If you’re highly organized, a strong communicator, and motivated by helping clients solve problems, this is the role for you.Responsibilities Customer Service & Client Support • Serve as the primary point of contact for inbound calls, web inquiries, and client questions., • Provide exceptional customer service with strong telephone etiquette and fast response times., • Assist existing clients with service needs, scheduling updates, and issue resolution.Inside Sales & Lead Management, • Manage all inbound leads: qualify, schedule follow-ups, and route to the appropriate team members., • Support outbound sales by helping build prospect lists, coordinating outreach cadences, and preparing follow-ups., • Maintain accurate CRM data (Pipedrive/Salesforce/etc.), ensure pipeline hygiene, and track key performance metrics.Proposals, RFPs & Quoting, • Prepare proposals, quotes, and capability documents for prospects., • Support RFP responses by coordinating timelines, formatting documents, gathering operational details, and submitting completed packages., • Collaborate with operations on pricing, staffing plans, and post orders.Marketing & Sales Operations Support, • Assist with nurture/drip email campaigns, Google Ads/LinkedIn lead follow-up, and basic marketing coordination., • Help maintain templates, playbooks, checklists, and process documentation., • Monitor competitor activity and industry trends to help refine CGS’s messaging.Qualifications, • 2+ year in customer service, inside sales, account management, or administrative support (security industry experience a plus)., • Excellent communication, writing skills, and phone presence., • Strong organizational skills with the ability to manage multiple tasks simultaneously., • CRM experience (Pipedrive, Salesforce, HubSpot, etc.)., • Proficiency in Microsoft Office or Google Workspace., • Bonus: experience with Google Ads, LinkedIn Sales Navigator, marketing automation tools (Mailchimp, HubSpot, Zapier), or proposal writing., • Military or prior law enforcement experience highly valued.Why Join CGS?, • Competitive pay + performance incentives, • 100% employer-paid medical/dental/vision/life, • 401(k), PTO, phone reimbursement, and supplemental benefits, • Clear path to grow into Business Development, Marketing Ops, or Sales leadership, • Work for a fast-growing, veteran-owned company with national expansion momentumCGS-Indeed Powered by JazzHR az6WNponp4