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Job Description Job title: Jr. TOC Operator (Temporary) / Des Moines, Washington Our Company We’re more than just a workplace — we’re a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you’re just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire. We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work. Visit our Careers Portal to explore our culture, benefits, and current opportunities. You’ll find stories from our people and insights into how we work. A brief summary We are looking for a Jr. TOC Operator to join our team to ensure broadcast quality and connectivity is maintained to the highest operational level. As a key member of the production team, they will provide critical responses in a dynamic broadcasting environment, working as part of a high performing Global team in a collaborative manner. The Jr. TOC Operator will work with the wider Engineering and Operations team using the very latest technology managing platform channels, ensuring the correct ad insertion rotation and QC’ing the distribution paths for remote partners across a cloud-based infrastructure. The ideal candidate will need to be a clear and confident communicator, be able to adapt quickly to on-air changes and remain calm under pressure. Their aim will be to ensure the highest quality visual presentation that informs and inspires viewers and audiences from all around the world. An ability to focus and maintain concentration while being flexible to problem solve is key. In this role, the Jr. TOC Operator will be an integral part of the organization’s TOC team, and they will work under the guidance of the TOC Lead. The position is based in the Greater Seattle Area. The position may require international travel on occasion. The successful candidate will be assigned to Project Stryker, the Remote Broadcast Center owned and operated by Riot Games. They will work across the Riot Games’ Esport broadcasts featuring championships and tournaments from titles; League of Legends, Wild Rift and Valorant. The Jr. TOC Operator will be working with the latest technology in the most advanced Remote Broadcast Center in the World. This is temporary role and will start as soon as a qualified candidate is identified and is expected to last until approximately *6 months until December 2026. What you’ll be responsible for • Building of sources through the internal router software., • Assisting other departments with the signals/feeds and the ingesting of media., • Assist with team critical assessment of video and audio contribution feeds, proactive monitoring with rapid action to restore service using pre-defined emergency procedures., • Monitor OTT distribution paths for remote partners, co-streamers, public platforms and assigned content partners such as Twitch, Facebook, YouTube, and any other distribution partner worldwide and monitor throughout the production., • Assist with platform channel management, ad insertion during live events and chat moderator assignment., • Monitoring of all transmission equipment and software, escalating faults accordingly., • Perform first-level metadata and event logging (descriptive metadata) for live events and oversee the extraction of administrative and structural metadata for each asset., • Maintain accurate and timely entries into the event’s daily log throughout the event., • Assist with the monitoring of transmission equipment and software, escalating faults accordingly., • Assist managing the inbuilt system redundancy to ensure that minimum disruption to services is caused by equipment failures., • Assist TOC Operators to perform post-event highlight ingest/transfers, coordinate the "goodnighting" of transmission services, normalize plant, make final metadata entries, and general clean-up. Facilitate seamless hand-off to other Remote Broadcast Centers., • Assist with Media tagging and other departmental tasks outside of show times., • Other job-related duties as assigned. This role is for you if Required Qualifications: • 1+ years proven experience with video transmission, encoding and decoding, a Technical Operations Centers, or Broadcast Master Control environment., • Knowledge of cloud-based and on-prem live streaming, encoding, and packaging solutions., • An understanding of the conversion of baseband video to a compressed video format to facilitate delivery across a variety of networks and platforms., • Experience in a live event production operation environment, preferably sports., • Knowledge of cloud-based and file-accelerated media upload applications., • Experience with OTT monitoring and compliance., • Fundamental understanding of IT networking infrastructure., • Detailed operational knowledge of tools used to diagnose issues with video and audio feeds, including waveform monitors and audio monitoring units., • The ability to work in a live broadcast environment and maintain focus and the ability to accommodate high pressure citations and tight deadlines., • Up-to-date knowledge of new and emerging Broadcast Technologies, • Time management and how-to prioritize workload and asks., • Key communication skills – can listen and understand requests and incorporate other viewpoints in the approach to work and problem solving., • Strong computer skills, including working knowledge of Microsoft Office Suite apps, and ability to learn and utilize Google business apps

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 982Job Title: IT Support SpecialistJob Title for Careers Page: IT Support SpecialistLocation: 6585 Surveillance Loop, Bldg 6002 Aberdeen Proving Ground, Maryland 21005Clearance Level: Active DoD - Top Secret SCIRequired Certification(s):· CompTIA Security+ CE (or equivalent IAT-II certification; e.g., CompTIA Security+) SUMMARY Agile Defense is seeking an IT Security Support technician for a temporary assignment (up to 6 months) to support the information system security and VTC requirements ensuring AMC- wide SCIFs meet Defense Intelligence Agency (DIA) regulations and policies regarding IA, Cybersecurity and Incident Response.The IT Security Support Specialist shall support RMF/A&A efforts for JWICS and SCIF ATO’s /ATCs. The information security support personnel assists in the management, scheduling, verifying and monitoring of JWICS VTCs and IT equipment. The VTC support involves de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate. The IT Support effort involves managing the physical endpoint components of the infrastructure. This includes the computers, printers, VTCs, monitors, and peripheral devices. The candidate shall assist and coordinate with GISA and HQ AMC personnel regarding network devices such as switches, routers, and Taclanes for the entirety of their life cycle. This includes managing the request and approval process, projecting replacement equipment procurement and associated costs, life cycle management, redeployment, warranties and disposal management. JOB DUTIES AND RESPONSIBILITIES· Ensure continued access to the JWICS computer network to include: resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives. · Provide weekly and monthly briefings or reports containing status of tasks and performance metrics. · Establish, maintain and collect, the Command Cybersecurity Standard Operating Procedures (SOPs) and · Tactics, Techniques, and Procedures (TTPs), and update annually. · Establish and continuously maintain content management for the command Cybersecurity portal site where all key Cybersecurity products/technical documentation, briefings, and schedules are organized and posted. · Assess Plan of Action and Milestones (POA&M) individual corrective action implementation for demonstration that security controls have been implemented correctly and effectively, validating corrective action and/or mitigating factors. · Establish, maintain and collect, and update annually, the RMF Standard Operating Procedures (SOPs) and Tactics, Techniques and Procedures (TTPs), and corresponding artifacts. · Collaborate with the GISA Cybersecurity team to identify, fix, and provide information regarding resolving vulnerabilities, and computer incidents. · Perform content and document management activities to include configuring & managing document check-in/out, version history, document sets, content organizer rules, metadata to facilitate categorization, classification, & organization, permission constructs to control access to content, document review and approval processes, and document publication and disposition for all applicable SharePoint sites. · Provide continuous support to the design, development, maintenance, and administration of the · CONOPS data repository and slide decks for use as the basis for ongoing reporting and briefings. · Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC and (2) SCIFS at HQ CECOM. · Responsible for daily management of site VTC and Conference Room systems such as scheduling VTC with external sites, problem resolution and configuring rooms to meet requirements for scheduled conferences. · Perform troubleshooting of VTC and conference room equipment and executes repair or initiates trouble ticket to the appropriate office for support of components and connections external to the site VTC system. · Perform routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity. · Travel AMC-wide to conduct end point system VTC installations (as needed). · Provide basic user VTC training on all JWICS VTC equipment and processes. Can be on hands or can be via written documentation. · Provide daily updates via spreadsheet or individual communication. · Provide weekly status updates via Weekly Activities Report (WAR). · Conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline. · Troubleshoot, diagnose and resolve issues with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment. · Ensure system connectivity from AMC G2 sites to the JWICS network including, but not limited to, verification that ports are active and tracing of fiber from switch panel to the customer’s desk floor box. · Ensure proper labeling and documentation of all network and IT equipment. · Support the design and reorganization of user’s office space to meet their technology needs such as set up of IT systems to ensure appropriate separation and placement of cables and equipment. · Assist in troubleshooting circuits, switch, router, and taclane issues. · Co-ordinate, document, track and sustain IT equipment disposition per government direction, to include process and procedures and SOP creation. · Build and/or update monthly equipment trackers for AMC SCIF locations to include data for use in budget planning and life cycle refresh/replacement. · Participate in the sustainment of Network equipment to include wiring, switches, routers, and taclane devices per government direction. · Responsible for Workstation hard drive imaging and cross domain transfers per JWICS Branch Chief direction. · Conduct and provide monthly reports on accomplishments, planned activities, problem areas, and program management to the responsible HQ AMC JWICS Branch Chief. · Provide monthly reports on the number and type of assets received or turned-in to the responsible HQ AMC JWICS Branch Chief. Conduct monthly comparison of IT assets lists and de-conflict if necessary. · Provide monthly reports on the number and types of assets needing to be replaced and the estimated replacement costs, if requested, to the responsible HQ AMC JWICS Branch Chief. · Manage and keep the organization’s IT System warranties accurate and current IAW each organization’s processes. · Provide monthly updates to AMC JWICS information technology hardware configuration standards. · Work with the Government IT representatives and GISA Cybersecurity team to assist, identify, and provide information regarding resolving vulnerabilities, and computer incidents and produce a trend analysis report outlining results of monthly monitoring activities. · Perform activities used for the development of plans, processes, and procedures to minimize impacts from events with the potential to disrupt mission essential functions by identifying and mitigating threats, vulnerabilities, and risks, provided such access is allowed/provided and/or information is provided by the infrastructure/hosting environment provider. · Create and update training materials when required by corrective, preventive or adaptive maintenance activities that change the Deployed and Operational Production Baseline. · Report daily any equipment failures to the JWICS Branch Chief so that an external vendor may be contacted for repair as needed. The Contractor should be familiar with the latest Microsoft Windows OS installed on the Government assets. · Coordinate with JWICS Branch Chief to train end-users on developed solutions leveraging available and necessary technologies. The training can be provided either face to face or video teleconference. · Draft technical documentation for developed solutions to capture and retain continuity. · Contribute to internal business processes for SharePoint customizations and lifecycle management to include documentation, requirements gathering and analysis, testing, and development of best practices. · Conduct a weekly meeting with the JWICS Branch Chief to discuss and obtain approval for any potential changes to the organization’s IT baseline. The status of all change requests shall be documented in weekly and monthly status reports. QUALIFICATIONS Required Certifications· CompTIA Security+ CE (or equivalent IAT-II certification; e.g., CompTIA Security+)Education, Background, and Years of Experience· Bachelor's degree in related field (e.g. Computer Management Information Systems, Computer Science) and two (2) years related experience, or four (4) years applicable experience, which should include one (1) to three (3) years specialized experience. · Experience performing all of the requested services. · Experience assessing, mitigating, and tracking risks and vulnerabilities. · Excellent written and verbal communication skills. · 1-3 years experience in audio video teleconference support. · IT background highly desired. · Ability to learn environment quickly and be a productive member of the team. ADDITIONAL SKILLS & QUALIFICATIONS Required Skills· Ability to evaluate proposed changes to IT systems for potential security risks and impacts and advise system stakeholders on those risks and proposed mitigations. · Basic knowledge of VTC equipment. · Microsoft Windows Operating System training/experiencePreferred Skills WORKING CONDITIONS Environmental Conditions· Government site with 0%-5% travel possible; telework optional up to 2 days per week. Possible off-hours work to support releases and outages. General office environment. Work generally requires movement of equipment, which includes getting under desks to troubleshoot and trace cabling. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.Strength Demands· Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Physical Requirements· Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section. Happy - Be Infectious.Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive.Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy.Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded.Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager.Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven.Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. The Remote Bilingual (French/English) Customer Service Representative is a passionate customer care professional responsible for providing an exceptional customer experience for our clients' customers via phone, email, SMS, chat, and Social Media. The Bilingual Customer Service Representative handles all aspects of service including order placement, returns and replacements, product inquiries and education, recommendations, troubleshooting and managing escalated issues for one or more brands. The Bilingual Customer Service Representative utilizes a variety of resources and tools to assist customers in a courteous and professional manner that aligns with our clients’ brand standards. The Bilingual Customer Service Representative is a valuable part of a diverse team and is an empathetic, creative, action-oriented, and flexible problem-solver. The Representative is empowered to make decisions and take ownership of customer interactions, providing an elevated customer experience. This is a remote, work-at-home position. • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence, • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, SMS, email, and Social Media, with phone as the primary focus and channel, • Answer questions about orders and requests, account status, products, and services, as well as provide website navigation and troubleshooting assistance high-quality customer service guidelines and policies, • Take ownership of issues and follow through to solve problems while exercising sound judgment and achieving a resolution exceeding customer expectations, • Monitor and report emerging customer trends and recommend process improvements, • Attend training and meetings to stay up to date with new products, services, processes, and policies, • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity, • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting various initiatives to help promote diversity and inclusion in the workplace, • 1+ years of demonstrated experience and success in Customer Service, • Bilingual Proficiency Required: Must possess fluent written and spoken skills in both English and French, • High school diploma or equivalent, • Polite, friendly, and courteous demeanor, • Respectful, flexible, and open-minded when dealing with a wide range of people, • Effective communication skills, both written and verbal, • Expertise in asking effective, probing questions, applying listening techniques to identify customer needs, and guiding conversations to resolve customer requests, • Able to provide sound recommendations and process improvement ideas based on ongoing customer support issues, • Excited to learn and grow; open and accepting of coaching and feedback, • Technically proficient and motivated to learn new skills, • Responds positively to change, embracing and using new learning to accomplish complex challenges, • Adaptable, self-motivated, and disciplined to work independently and exhibit ownership in a performance-based team environment, • Detail-oriented with a focus on meeting Quality Core Standards and goals, • Able to accurately document customer interaction details with limited errors, • Able to successfully pass a pre-employment background check and employment reference check where permissible by state and local regulations, • Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift, • Due to the home-based nature of this job, the Customer Service Representative is required to have a home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, a wired USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI, • Experience in a fast-paced call center environment, • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, etc.), • Previous remote work experience $18 - $18 an hourThe rate for the Bilingual Customer Service Representative, Level 1: $18 per hour Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. Who We Are At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness. VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/VWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We’re helping organizations deploy supergraphs at scale using Apollo Federation. Are you passionate about building secure, high-performance, and reliable infrastructure? Do you thrive on designing systems that meet the needs of the most demanding GraphQL workloads in the world? If so, we’d love to talk to you about joining us in creating next-generation GraphQL runtime infrastructure. Our Runtime organization owns the critical tier of GraphOS - the underlying engine central to making GraphOS a highly performant, secure, governed, and reliable self-service GraphQL platform. As a key member of the Router Core team, you’ll be at the heart of this mission, building and maintaining the de facto standard GraphQL runtime platform, enabling engineering teams to ship faster and deliver richer experiences than ever before. Build, test, and maintain fault-tolerant infrastructure for GraphQL runtime platforms, primarily in idiomatic Rust, ensuring security, performance, and reliability. Operate and improve durable, stable public APIs used by the world’s most demanding GraphQL workloads. Engage directly with users — whether community members or enterprise customers — to understand their needs, debug issues, and bring insights back to influence the platform’s evolution. Design scalable, observable systems that integrate seamlessly into diverse customer infrastructure stacks, leveraging self-initiated research and real-world feedback. Collaborate with engineers across teams using supportive communication and constructive code reviews to deliver cohesive solutions. Mentor and guide teammates in architecting and writing idiomatic Rust code, while considering the end-to-end impact of changes and ensuring alignment with cross-domain concerns. Lead architectural discussions and cross-team initiatives, driving impactful changes as a technical leader or coaching others to step into leadership roles. Develop comprehensive technical designs and documentation that address cost efficiency, security, and observability. Participate in on-call rotations to ensure the reliability of mission-critical systems. You have experience with Rust and enjoy writing performant, maintainable code. You have expertise in systems engineering, including knowledge of stateless/fault-tolerant systems, event-driven patterns, and distributed paradigms. You excel at cross-team collaboration and have a “rising tide lifts all boats” mentality, positively influencing others across the organization. You’re passionate about GraphQL, modern developer tooling, and contributing to industry-leading innovations. You have a growth mindset and actively seek opportunities to learn and stay current with industry trends. Bonus points if you have experience with GraphQL or large-scale runtime systems! At Apollo, we strive to provide competitive, market-informed compensation while ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. In addition to the base salary range, we also provide equity and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere from USA to Canada Equal Opportunity: Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce. Privacy: California residents applying for positions at Apollo can see our privacy policy here. E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit _.

VendHub is a fast-growing software platform and marketplace designed for vending business operators. We offer tools and services that help our customers build, grow, and operate profitable vending operations—including access to exclusive wholesale pricing, direct integrations with suppliers, tax exemption workflows, EDI ordering pipelines, and route planning tools. We’re transitioning from agency-led development to an in-house engineering team—and we’re looking for a hands-on Technical Lead to anchor that shift. We’re hiring a Technical Lead who will initially act as a senior individual contributor and then grow into a leadership role. You’ll own the codebase and architecture across our core platform, define standards, and help us scale reliably and quickly. You’ll work closely with the founder, PMs, and designers to break features into milestones and deliver consistent, maintainable results. The ideal candidate is backend-leaning, system-minded, and fluent with AI development tools like Cursor, Claude, or OpenAI Codex—but also comfortable jumping into the front-end when needed. You’re someone who can ship fast, think clearly, and help shape the development culture from day one. Own and evolve the core codebase and system architecture (Next.js + Supabase). Write clean, modular TypeScript code and design scalable database schemas. Lead backend architecture and integrations (e.g., EDI, Avalara, Stripe, Clerk). Break down projects into deliverable milestones with realistic timelines. Collaborate cross-functionally with design, product, and operations. Define and improve our CI/CD, testing, and QA processes. Grow into a leadership role—mentoring future hires and scaling the dev team. 6–8+ years of professional software development experience, ideally in a startup or lean product team environment. Proven experience owning and delivering complex applications in production—you’ve shipped, scaled, and maintained real software that users rely on. You’ve led technical efforts, defined architectural plans, and made tradeoffs across speed, scalability, and maintainability. Strong backend architecture skills, with full-stack capability to jump into front-end when needed. Expertise with: Next.js (App Router) TypeScript + React Supabase / PostgreSQL Stripe (subscription flows, invoicing, webhooks) Clerk or equivalent auth providers Comfortable working independently in the early phase, but excited to grow and lead a team. Experience collaborating with product and design to break projects into realistic milestones and align delivery with roadmap goals. Deep familiarity with AI dev tooling (e.g., Cursor, Claude Code, Codex) to accelerate daily workflow. Familiar with common third-party integrations, data models, and building around real-world operational systems (fulfillment, tax, auth, CRM, etc.) You’re comfortable being the technical lead in a growing org—helping transition from external dev shops to an internal, high-trust team. You’ll be the technical anchor of a real business solving real problems. We’re design-led, shipping fast, and deeply committed to product excellence. You’ll have input on every major technical decision and influence the product trajectory.

Company: Blue Ridge Communications Shift: Monday-Friday, 8AM-5PM with alternating Saturdays 9AM-1PM Pencor and its subsidiaries are Equal Opportunity Employers The next paid 9-week training class will start on August 11, 2025 and be conducted Monday-Friday, 8AM-5PM: • The first 5-weeks are conducted remotely at home, with live trainers and classmates in your dedicated work space, • The remaining 4-weeks will be conducted in person at our training facility in Lehighton, • In-person training covers live calls and Hands-On Troubleshooting, • Applicants must reside in Pennsylvania and be able to come into their local office as scheduled, • Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps and quiet dedicated office space in which to work during their shifts, • Work-from-home equipment is provided by Blue Ridge and MUST hook up directly to the back of your router in the home Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Blue Ridge Mobile, Home Phone, and Video (Stream & Live TV) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives. We are currently seeking a Customer Experience Specialist, to help us build and maintain trusted relationships with our valued customers. With each interaction, you get the opportunity to work as a brand ambassador and assist our customers over the phone, and at our counter. Your primary responsibility is to deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction. The products and services we offer enable customers to stay connected to the people and things that matter most to them. Helping customers to understand how our services work and how they can get the most out of the technology is important. When they have questions about their bill, installation, or service we answer those promptly, professionally, and politely. Each customer interaction is important. We exist because of our customers and it is important that we connect with each one so they know we value the relationship we have with them and appreciate that they chose Blue Ridge. Our ideal candidate must maintain a positive demeanor and know how to tactfully respond to situations. The position requires the skill and personality to respectfully care for our valued customers while keeping our company’s policies and guidelines in perspective. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet goal-oriented nature ready to learn a variety of skills, and platforms, to be successful in a busy contact center environment. Strong people skills are necessary, as well as a strong desire to improve and create new solutions. We are looking for this candidate to have a passion for customer service and working for Blue Ridge. Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated leader and continuous training opportunities to ensure you feel supported in reaching your career goals. We are seeking dependability from our team members, with the ability to work overtime if needed. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, and an employee referral program. Core Responsibilities: • Providing support to Blue Ridge customers for billing, retention and sales calls, • Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience; Communicate information and directions to the customer in an organized and concise manner, • Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction, and completing cash and check deposits • Educating customers about the features and benefits of our products and services and consistently promote self-service options to improve the customer experience, • Explaining account information to customers with a focus on first interaction resolution, • Resolving customer complaints/concerns through active listening, empathy, professionalism, and problem-solving Qualifications: • High School Diploma or G.E.D, • Established residency in Pennsylvania, • Valid PA Driver's License and good driving record, • Previous Customer Service and/or Sales Experience a plus, • Strong Computer Skills including Microsoft Office Programs and Outlook, • Excellent Communications Skills – Oral and Written, • Willingness to work as part of a team, • Ability to build positive rapport quickly with customers, • Ability to multitask in a fast-paced environment while adapting to changes, • Ability to perform duties while adhering to company policies and procedures, • Ability to lift and carry up to 30lb equipment boxes INDCSR

Description VGS Opportunity: Full-Time At-Home Inbound Benefit Support Representatives VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class beginning on February 18, 2025. Eligibility Requirements: • Only U.S. Citizens residing in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, Texas, and Southern Virginia are eligible to apply., • Preferred candidates will have prior call center or customer service experience., • Retired Veterans and Military Spouses are strongly encouraged to apply due to the military benefits focus of the training and TRICARE calls. Job Highlights: • Long-term, full-time employment (not seasonal or contract-based)., • Seven weeks of paid training to prepare you for success., • Competitive benefits, including:, • 11 paid holidays, • Paid time off, • Healthcare coverage, • Long- and short-term disability, • Term life insurance, • 401K retirement plan Requirements for Success: • Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance., • Pre-employment background checks will be conducted, including U.S. citizenship verification., • A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office., • Availability for pre-interview sessions in late January 2025. Join us in delivering exceptional support to our military and their families! Job Duties Include: • Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims., • Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job., • Operating a PC to extract information, document inquiries, and track activities in the database., • Thoroughly documenting inquiry outcomes for accurate tracking and analysis., • Coordinating with team members to ensure timely handling of TRICARE member requests., • Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary., • Meeting quality, member experience, and first-time resolution objectives while responding to customer needs., • Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Desired Skills and Experience: • Prior customer service experience, preferably in a call center handling inbound calls, emails, or chat., • A genuine desire to support customers with the highest level of quality and accuracy., • Ability to work from home Monday through Friday, between 8:00 AM and 7:00 PM Eastern Time. Compensation and Benefits: • During training, employees are paid a flat rate. After training, pay increases., • Employees are eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment., • Employees who choose to maintain their existing medical benefits can allocate benefit dollars to other available options. Requirements Qualifications • Excellent communication skills: ability to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict., • A strong aptitude for serving military members and their beneficiaries with care, empathy, accuracy, and quality when addressing inquiries about TRICARE benefits., • Customer service experience is desired; call center experience is ideal., • Predictable and reliable attendance is essential., • Highly developed sense of integrity and commitment to customer satisfaction., • Ability to work effectively as a team player., • Must pass a drug screen and background check., • Ability to attend and successfully complete 8 weeks of paid training., • High school diploma or equivalent required., • Must be a U.S. Citizen and reside in Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role., • Proficiency in MS Windows and other computer applications., • Candidates must provide their own computer and monitor with a wired high-speed DSL or cable modem connection for a home office (Satellite internet, mobile internet, or hotspots are not permitted). Minimum Computer Requirements: • Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps., • Processor: 2 GHz 64-bit processor or higher., • RAM: 8 GB required (higher recommended)., • Disk Space: At least 20 GB of available disk space., • Operating System: Microsoft or Apple-supported OS., • Browser: Microsoft-supported or Google Chrome browser., • Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required)., • Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted)., • Chromebooks are not compatible with this role. About VGS We are a certified Service-Disabled Veteran and Minority-Owned company, founded as an information technology company in 2008. Over time, we have expanded to provide job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles, handling inbound calls, emails, chats, and web messages for both commercial and government entities. Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. These roles require experience in automated call center environments. Your knowledge of TRICARE, ability to undergo several weeks of training in TRICARE member services, and capability to work from a home-based office will position you for this exciting opportunity. How to Apply Apply online for immediate consideration for the new hire class beginning February 18, 2025. To ensure your application is reviewed: • Answer all six application questions., • Complete the application fully., • Upload your resume and an image of your internet speed test. Only fully completed applications will be reviewed.

Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create. Own the Next.js Platform at the intersection of developer experience, enterprise operations, and platform intelligence. Define success, set strategy, and co-author our roadmap. You'll serve two buyers: the enterprise portfolio manager who signs and the developers who build—and make both thrive. • Define strategy and identify high-leverage opportunities for a complex product area., • Synthesize user research, market analysis, and competitive intelligence to drive product decisions., • Navigate dual-buyer dynamics: portfolio managers and developers with equal fluency., • Define success metrics that connect platform performance to business outcomes., • Drive a step change in product performance and team effectiveness., • Communicate strategy and progress with clarity to all stakeholders., • 8+ years of industry experience, including 3+ years in product management., • Track record taking products through full lifecycle from strategy to launch and iteration., • Deep Next.js fluency: App Router, React Server Components, ISR, edge middleware, deployment models., • Experience with developer-facing platform products: hosting, infrastructure tooling, or developer cloud services., • Proven ability to navigate enterprise buying dynamics and influence cross-functional strategy., • Strong data analysis skills; translate complex signals into product decisions at scale., • Preferred: Experience at Vercel, Netlify, Cloudflare, or similar platforms; familiarity with AI tools and autonomous systems. We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. • Industry competitive compensation and equity plan, • Flexible time off, sick days, and 13 paid holidays, • Comprehensive medical insurance including Health, Dental and Vision, • Paid parental leave (plus fertility, adoption and other family planning benefits), • In-office workspace (San Francisco & Chicago), • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development, • Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click_. The US base salary range for this position in the United States is $135,200–$185,000 USD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Visa Sponsorship is not available at this time.

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: -----Nashville/Murfreesboro TN --- Columbia SC ----Shepherdstown WV --- Arlington, VA ----Maryland --- Salt Lake City, UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS • Education: High School Diploma or equivalent., • Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience., • Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member., • Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: • Understanding, sensitivity, and empathy for Veterans and their family members., • Knowledge of military benefits, resources, and services., • Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM., • Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS • Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development, • Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined, • Monitor CSR work performance and production and manage service quality through daily observations, • Field escalated calls from CSRs and overflow calls from agent queues, • Determine most appropriate course of action and/or identify alternatives in resolving issues, • Ask appropriate probing questions to clarify complex or vague requests, • Prepare well-defined case notes for field escalated calls received from CSRs, • Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging, • Perform a supervisory review of cases, • Review reports, case notes, and rosters submitted by CSRs, • Review CSR call volume reports to evaluate productivity, • Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation, • All other job-related duties as assigned Personality and communication • Work Ethic, • Problem-solving, • Effective communication skills, • Self-direction, • Dependability, • Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following: • Health and Dental Insurance, • Group Life Insurance, • Short-term Disability, • Generous paid vacation and holiday leave, • 401(k)! The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. _ The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded. _ The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Candidates in the following states are encouraged to apply: Florida, Georgia Company Overview: Join our innovative technology company as we develop cutting-edge solutions for agentic, context-aware intelligent conversations. We specialize in building platforms and products that deliver conversational agents. Job Summary: We are seeking an experienced Lead Full Stack Developer & Product Owner to own and drive the development of our real-time Python application. This role involves leading a team of developers, managing timelines, and collaborating closely with a project manager to ensure successful execution. The ideal candidate is not just a technical expert in Python and Node.js but also a strategic leader who can balance hands-on development with team management, product ownership, and roadmap execution. This role requires someone who thrives in a high-availability, real-time environment and can optimize communication frameworks for AI-driven applications. Key Responsibilities: • Technical Leadership & Team Management, • Lead and mentor a team of developers, ensuring best practices and high-quality code standards., • Oversee project timelines, sprint planning, and resource allocation, working closely with a Project Manager to align development with business objectives., • Own the architecture and design of scalable, real-time communication systems using Python, Node.js, Redis, containerization, and cloud technologies., • Drive continuous improvement in development processes and system performance., • Ensure low-latency, high-availability communication pipelines for AI-powered applications., • Full Stack Development, • Drive the design and development of our existing scalable real-time communication systems using Node.js, Python, containerization, Redis, and other relevant technologies., • Experience with asynchronous programming / multi-threading., • Ensure low-latency, high-availability communication pipelines for AI-powered applications and services., • Maintain an up-to-date understanding of emerging trends in real-time communication technologies and AI integration., • Experience with a variety of Python packages, including the following:, • Asynchronous Programming and Web Frameworks: FastAPI, Uvicorn, Aiohttp, Asyncio, • Data Manipulation, Validation, and Processing: Pandas, Openpyxl, Numexpr, Python Dateutil, Tqdm, Pydantic Settings, • Database Interaction: SQLAlchemy, Psycopg2, Pgvector, • Machine Learning and Natural Language Processing: LangChain, Tiktoken, Litellm, Semantic Router, • Configuration and Environment Management: Python Dotenv, Toml, • Cloud Services and Storage: Azure Storage Blob, • Communication Frameworks: Redis, BullMQ, • Error Monitoring and Logging: Sentry SDK, • Testing: Pytest, • Full Stack Development, • Build backend services using Python frameworks and integrate them with Node.js components., • Develop frontend elements as needed, ensuring seamless integration with backend systems., • Implement and optimize asynchronous programming for improved performance., • Product Ownership, • Define the product vision and roadmap for the real-time communication platform., • Collaborate with cross-functional teams to gather requirements and translate them into technical specifications., • Prioritize development tasks and manage the product backlog to ensure timely delivery., • Act as the main point of contact for stakeholders regarding product updates and technical solutions., • Distributed Communication Frameworks, • Lead the development of communication frameworks., • Ensure efficient message passing and event handling across distributed systems., • Optimize system scalability and reliability through effective use of containerization and cloud services., • AI and Machine Learning Integration, • Integrate machine learning and natural language processing tools into the communication platform., • Implement context-aware conversation features., • Quality Assurance and Monitoring, • Implement testing strategies to ensure code quality and reliability., • Set up error monitoring and logging with tools., • Manage configuration and environment settings., • Cloud Services and Storage, • Utilize Azure and other cloud services for efficient data storage and retrieval., • Implement best practices for cloud-based infrastructure and distributed systems., • Mentorship and Collaboration, • Mentor junior developers and promote a culture of excellence and continuous learning., • Collaborate with other teams to ensure alignment and integration across the platform. Required Qualifications: • 5+ years of software development experience, with a strong background in Python and Node.js., • Proven leadership experience in managing developers, technical projects, and timelines., • Strong understanding of asynchronous programming, multi-threading, and distributed systems., • Experience with containerization (Docker, Kubernetes) and cloud services (Azure, AWS)., • Proficiency with Redis, and real-time communication frameworks., • Strong problem-solving skills and ability to drive technical initiatives., • Excellent communication and collaboration skills, especially in working with project managers. Preferred Qualifications: • Experience with AI/ML integration, especially in natural language processing., • Familiarity with cloud services (e.g., Azure, AWS) and cloud storage solutions., • Knowledge of DevOps practices and CI/CD pipelines., • Experience with database systems and data processing libraries., • Excellent communication skills and ability to work collaboratively. Why Join Us? • Be part of a mission-driven team transforming intelligent communication systems., • Lead the development of cutting-edge technology at the forefront of innovation., • Enjoy a collaborative, inclusive work environment with opportunities for career growth. Location: Remote with some travel for meetings and to offices in Orlando or Deerfield Beach, Florida may be required. Compensation: Competitive salary, performance-based bonuses, and a comprehensive benefits package. If you’re passionate about learning and contributing to scalable, real-time Python applications in an AI-driven environment, we’d love to hear from you. Apply today and start your journey with us!

Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ️ Can turn a frustrated customer into a fan with just one email? ️ Thinks Hold music is a challenge, not a deterrent? ️ Believes typos are personal enemies and emojis are a love language? If you answered yes (or heck yes), keep reading we've got your next gig. What You'll Actually Do (besides look great in Slack emojis): Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness. Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions). Take notes! Track trends, log tickets, and share the golden nuggets with the team. Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out. Move fast, stay curious, and never be afraid to say, I don't know but Ill find out! What You Bring to the Table (besides snacks): You live in the U.S. and have legal authorization to work here. You stay cool under pressure and bring the calm to every conversation. You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature. You're detail-obsessed, organized, and allergic to just okay customer service. You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. ️ You've spent at least 1 year in a customer-facing role and you've got stories to prove it. Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.) Competitive pay ️ Health, dental & vision insurance PTO + wellness days (because burnout isn't cool) A team that celebrates wins, learns from mistakes, and sends the best GIFs Apply if you're ready to: Make someones day every day Bring both brains and heart to your work Join a team that's as supportive as you are Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.

COMPENSATION: Starting $24/hr DOE BENEFITS: Medical/Dental/Vision, Accrued PTO, 10 Holidays, 401k Company Match 3%, Partially Subsidized ORCA REPORTS TO: Production Manager SHIPPING ASSOCIATE BASIC JOB DESCRIPTION/DUTIES The candidate for this position is required to set up tooling, run parts, m

Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting • Location: Multiple U.S. Cities (Local, Onsite Support), • Job Type: Independent Contractor (1099), • Pay: $35 hour (on-site), • Schedule: Flexible – You accept jobs based on your availability Important Note This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills. About the Role Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems. Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience. Responsibilities • Troubleshoot and repair Windows and macOS issues, • Resolve WiFi, router, and wired network problems, • Install and configure printers and scanners, • Replace or upgrade hardware components, • Reinstall operating systems using bootable tools, • Document work and communicate clearly with customers, • Install and support POS systems and run Cat5e or Cat6 cabling, • Perform outdoor TV mounting and basic AV setup Requirements • Two or more years of experience in IT support or field service, • Strong networking and diagnostic skills, • Reliable transportation and valid driver’s license, • Ability to work independently and provide professional customer service, • Ability to lift up to 50 lbs, • Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools Benefits • IT and POS work: $35 per hour for time on site, • Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required, • Flexible scheduling — accept only the jobs that match your route and availability, • National brand recognition and continuous job offers, • Dispatch and tech support team available to assist remotely What to Expect After You Apply • Intro Call – A recruiter will contact you for a quick chat, • Onboarding – Complete paperwork and tax forms electronically, • Background Check – Mandatory before activation, • Set Your Availability – You enter your availability in our tech portal, • Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills

Job Description: Enterprise Account Director – Middle GA Position Title: Enterprise Account Director – Middle GA Location: Macon, GA Reports To: Chief Sales Officer Employment Type: Full-Time Job description Accelecom is currently seeking a full-time exempt Account Director responsible for selling into the Regional Enterprise / Mid Markets segment for the Milledgeville to Macon, Albany and Valdosta Georgia markets. We are looking for people who share our passion for success through a consultative selling approach, a focus on superior customer service and helping Regional Enterprises solve business problems. As a Sales Professional, this position will be responsible for identifying, developing and closing new business with Prospects / New Logos across an assigned region. The successful candidate will be a “Hunter” (vs. “Farmer” or Account Manager) and expected to deeply understand our customers' business, be able to craft unique solutions, and secure orders. The Sales Representative will be responsible for developing & executing sales strategies across the Healthcare, Transportation, Manufacturing, Logistics & Technology Verticals and across the Mid Markets segment (ie: Clients with 5-50 locations across Georgia). Strategic Account Planning Experience: Formulation & execution of Vertical, Market and Account GTM Plans Development & execution of Customer Contact Plans Identification & execution of upsell & cross-sell strategies Product Knowledge & Experience: Transport solutions (Dark Fiber, Wavelengths & Ethernet) IP solutions (IP Transit, DIA & DDoS) Managed Services Solutions (Mng Firewall/Router/WiFi/SD-WAN) Voice Solutions (UCaaS & CCaaS) Required Skills & Qualifications: A Hunter mindset, skilled at creating and closing new opportunities Sales experience: Minimum of 5-years Established commercial and community relationships. Strong analytical & technical skills Strong interpersonal & communications skills Strong relationship development skills Ability to thrive in “start-up” environment / operate in the “grey” Proven ability to manage multiple deliverables & meet deadlines Track-record of meeting & exceeding annual sales quota Strong problem-solving capabilities Strong financial acumen Strong collaboration skills Excellent presentation skills Preferred Qualifications: Minimum of 5 years of selling in Macon or Valdosta GA Minimum of 3 years of Telecom, Data Center or IT sales experience Minimum of 2 years selling into the Regional Enterprise space Minimum of 2 years selling into the Mid Markets segment Minimum of 1 year selling into the Healthcare vertical Minimum of 1 year selling into the Transportation vertical Minimum of 1 year selling into the Manufacturing vertical Minimum of 1 year selling into the Logistics vertical Knowledge of BANT, TAS and/or the Challenger Sales methodologies Prior experience w/ Salesforce & the Microsoft Suite Your application has been successfully submitted! _

Job Title: Remote Inbound/Outbound Sales Representative Location: Remote (Work from Home – U.S. Based Applicants Only) Job Type: Full-Time Only Commission + Base Pay (Uncapped Commissions) JOB DESCRIPTION The Inbound/Outbound Sales Representative-Remote works from home and interfaces with customers via inbound/outbound calls. This position provides sales, customer service support and resolution of routine problems and questions regarding clients’ products and/or services. About the Role: Do you love talking to people, closing deals, and making money from the comfort of your own home? We’re looking for friendly, motivated, and goal-oriented Sales Agents to join our remote team. You’ll be working with inbound and outbound calls to connect with new potential customers and donors who have already inquired and shown interest in our products or services. If you're confident on the phone, highly motivated, love building relationships, and aren’t afraid to go after your goals — this gig’s for you. Key Responsibilities: • Handle inbound and outbound calls from potential customers/donors with professionalism and a consultative sales approach., • Identify customer needs and recommend appropriate products or services., • Meet or exceed daily/weekly/monthly sales/donation targets and KPIs., • Meet or exceed daily/weekly/monthly QA target scores, • Provide exceptional post-sale customer service as needed.Qualifications:, • 1–2 years of sales experience (inbound/outbound, telemarketing, or similar roles preferred)., • Excellent verbal and written communication skills., • Proficiency in fast-paced multi-tasking, • Strong negotiation and closing skills., • Self-motivated with a positive attitude and strong work ethic., • A basic understanding of upselling, persuasion, building relationships, and communication skills, • Comfortable working independently in a remote environment., • Proficient with technology and basic computer applications (Google Workspace, Slack, Microsoft Office/teams, etc.)., • Experience working in a remote sales environment., • Quiet home office setup is required. No background noise., • A reliable wired internet connection is required—Wi-Fi is not acceptable. The system must be connected via Ethernet directly to the ISP’s router and to the workstation. Minimum bandwidth of 50 Mbps for both upload and download are mandatory What We Offer: • Competitive base salary + uncapped commission., • Flexible working hours are preferred, day and evenings. (Weekends are mandatory- No exceptions)., • Comprehensive onboarding and ongoing training and coaching., • Supportive and collaborative tight knit remote team culture., • All computer equipment and software will be supplied by Cuore Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. How to Apply: If this sounds like a fit, send us your resume and a quick note about why you’d crush it in this role. We can’t wait to meet you!

Candidates in the following states are encouraged to apply: FLORIDA Company Overview Join our innovative technology team, developing cutting-edge solutions for agentic, context-aware intelligent conversations. We specialize in building platforms and products that deliver conversational agents pulling real-time data for advanced, interactive experiences. Job Summary We are seeking a Python Developer to join our dynamic team working on a real-time distributed communication framework. You will contribute to our Python-based back-end services, collaborating with Senior Developers and the Product Owner to build and optimize features. This position offers an excellent opportunity to learn from experienced engineers, develop skills in asynchronous programming, containerization, and distributed systems, and contribute to the next generation of AI-powered applications. Key Responsibilities • Python Development, • Contribute to backend services and APIs using Python, with a focus on asynchronous frameworks (e.g., FastAPI, Asyncio, Uvicorn, Aiohttp)., • Write clean, maintainable, and efficient Python code that aligns with team standards and best practices., • Real-Time Communication Systems, • Assist in maintaining and optimizing the existing distributed communication framework., • Support the integration and troubleshooting of real-time data pipelines, ensuring low-latency and high-availability., • Data Processing & Integration, • Use libraries like Pandas, Openpyxl, and Python Dateutil for data manipulation and transformation., • Work with SQLAlchemy, Psycopg2, and Pgvector to manage database interactions and data storage., • AI & Machine Learning Exposure, • Collaborate with Senior Developers to integrate or optimize ML/NLP components (LangChain, Tiktoken, Litellm, Semantic Router) into the communication platform., • Participate in code reviews and brainstorming sessions for AI-related features., • Configuration & Testing, • Help manage environment settings., • Write and maintain Pytest test cases to ensure code quality and reliability., • Implement error monitoring and logging., • Collaboration & Learning, • Work closely with senior team members to understand product requirements, implement solutions, and refine features., • Participate in agile ceremonies (stand-ups, sprint planning, retrospectives), providing updates and feedback., • Seek out opportunities for personal and professional growth, actively engaging in mentorship and knowledge sharing. Required Qualifications • 2+ year of experience in Python development., • Basic understanding of asynchronous programming and/or multi-threading concepts., • Familiarity with data manipulation libraries (e.g., Pandas, Openpyxl, Numexpr, Tqdm)., • Understanding of RESTful API design and web frameworks (e.g., FastAPI, Flask, or similar)., • Exposure to database technologies (SQL or NoSQL) and libraries like SQLAlchemy., • Excellent communication skills and a willingness to learn from senior engineers and collaborate with the team., • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)., • Experience with version control systems (Git, GitHub, or similar). Preferred Qualifications • Experience with in-memory data stores., • Familiarity with Node.js or willingness to learn for integrations., • Exposure to Docker or other containerization tools., • Basic understanding of cloud services (e.g., Azure Storage Blob, AWS, or similar)., • Interest or prior experience in AI/ML or NLP libraries., • Understanding of CI/CD processes and DevOps best practices. Why Join Us? • Mentorship & Growth: Work alongside senior developers committed to your professional development., • Cutting-Edge Technologies: Gain exposure to real-time communication frameworks, containerization, and AI/ML tools., • Innovative Culture: Collaborate in a forward-thinking environment shaping the future of intelligent conversation systems., • Hybrid Opportunity: Enjoy flexibility in a mostly remote setting, occasional visits to main offices required. Location: Remote with some travel for meetings and to offices in Orlando or Deerfield Beach may be required. Compensation: Competitive salary, along with benefits and opportunities for professional development. If you’re passionate about learning and contributing to scalable, real-time Python applications in an AI-driven environment, we’d love to hear from you. Apply today and start your journey with us!

Job Description Security Engineer (Remote) The IT Security Engineer applies IT security principles, methods, and tools-including AI powered security technologies-to protect the availability, integrity, confidentiality, and accountability of company IT resources. This includes physical security and access controls. The role leverages AI/ML to enhance threat detection, accelerate incident response, and strengthen overall security posture. Responsible for executing tasks that support the company's Information Security initiatives on time and within budget. As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact . • Job Type: Contract to hire, • Location: Remote, • Compensation: This job is expected to pay about $50 - $75 per hour plus benefits, • No Visa Sponsorship Available for this role, no C2C What You'll Do: IT Security Configuration & Infrastructure • Maintain configurations for IT security technologies., • Collaborate with IT and Network Engineering teams on design reviews., • Periodically review firewall/router rules and ACLs., • Manage and support PKI infrastructure for user/server authentication. Policy, Compliance & Documentation • Develop and maintain methodologies for sensitive/critical applications and IT security systems., • Draft policy aligned with NIST, FISMA, PCI, PII, and CJIS., • Ensure processes are documented and followed for incident identification, investigation, response, forensic data collection, and regulatory requirements. Threat Detection, Risk & Vulnerability Management • Develop policies, procedures, scripts, and software for security assessments; leverage AI/ML tools for threat detection., • Monitor intrusion detection systems and firewall logs using AI-driven analytics and SIEM platforms., • Perform security assessments, risk identification, mitigation planning, and execution., • Lead vulnerability management and participate in patch/risk management., • Participate in emergency operations and CSIRT., • Deploy/manage AI-powered SIEM, EDR, and UEBA platforms to improve detection and reduce MTTR., • Evaluate emerging AI-driven attack vectors (adversarial AI, deepfakes, AI phishing) and develop countermeasures. Research, Training & Awareness • Research IT security topics, including AI/ML security tools and generative AI risks., • Assist with Cyber training and awareness programs, including AI-generated phishing simulations and safe AI usage guidance. AI-Augmented Security Operations • Integrate and manage AI-powered security automation workflows (alert triage, threat hunting, incident response)., • Develop and enforce an AI Acceptable Use Policy with guardrails for generative AI tools., • Collaborate with IT/business teams on AI risk assessments for proposed AI/ML solutions. What Gets You the Job: • 3-5+ years of Cybersecurity engineering experience., • Must have expertise in Cloudflare., • Strong experience with Cloud Security - Azure and GCP are preferred., • Strong experience with vulnerability assessment tools and AI-powered security platforms (Darktrace, CrowdStrike, Sentinel, etc.)., • Experience with network monitoring, security, firewall configuration, DLP, log monitoring, and event correlation., • Experience with policy/process documentation., • Understanding of DNS, DHCP, LDAP., • System hardening experience (STIGs, CIS, USGCB)., • Security incident response experience., • Strong communication skills and policy-writing experience., • Analytical and troubleshooting skills., • Ability to serve as a technical resource., • Practical experience with AI/ML security tools or SOAR platforms. Preferred Qualifications • Familiarity with AI governance frameworks and risks associated with enterprise AI/LLM deployment is a plus., • Automation and coding experience is a plus., • CISM, CISA, CRIS, CISSP, Security+,

Job Description ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it. • A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025., • Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024., • Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THIS ROLE LVT is building an agentic AI platform that enables autonomous agents that perceive real-world environments, reason over them, and act. Agents operate on an event pipeline that feeds them what's happening across tens of thousands of edge devices and carries their decisions back out to the field. This role builds and hardens the cloud backbone of that platform the event pipeline agents consume from and act through, and the context stores they query. You'll own the cloud-side reliability, throughput, and scale of the event pipeline, the router/dispatcher that fans events to intelligence services, the projections that make events queryable (including the agent-facing, MCP-exposed context layer), and the observability that keeps it healthy under load. You will build the platform that lets agents run reliably at fleet scale. You'll partner closely with the edge team that produces events, the data team that owns the lakehouse you feed, infrastructure/operations who run the managed log and broker, and the engineers building the agent and CV workflows that consume your platform. ROLE RESPONSIBILITIES • Harden the event pipeline: Make the cloud pipeline production-grade consumer reliability, delivery and ordering guarantees, replay, idempotency, dead-letter handling, and schema/contract enforcement at the boundary., • Serve the agent layer: Make the dispatch path to agent and CV workflows reliable, and expose the event projections via MCP / agent-facing query interfaces that agents read for context, so the agentic platform has a dependable substrate to run on., • Scale ingress and projections: Stand up and scale the materialized stores the pipeline serves from (operational hot store, cold capture into the lakehouse), keeping each projection fit to its access pattern and rebuildable from the log., • Observability and operability: Own the signals that make the pipeline supportable, own dashboards, alerting, and feature flags. OUR IDEAL CANDIDATE • Backend / Distributed Systems Depth: 6+ years building and operating backend or distributed systems in production at scale, with strong systems and API design experience., • Event Streaming / Log-Based Architecture: Hands-on with Kafka or a comparable log/streaming system; topic and partition design, consumer-group semantics, delivery guarantees, replay, and schema-registry integration., • Reliability & Observability: A track record of hardening services for production including SLOs, metrics and alerting, dead-letter and failure handling, and the operational maturity to own on-call trade-offs., • Storage & Projection Patterns: Comfortable choosing and operating different stores per access pattern (document/relational hot stores; object storage / lakehouse for cold and analytical)., • Technical Foundation: Strong in Go and/or Python; experience building APIs and large-scale backend services., • Cloud-Native: AWS and Kubernetes, with a bias toward open, cloud-portable components., • Education: Bachelor's or Master's in Computer Science, Engineering, or a related field, or equivalent practical experience. PREFERRED QUALIFICATIONS • Building agent-facing or MCP data-access layers, governed query interfaces over operational data for autonomous consumers., • Integrating agent or CV runtimes onto an event pipeline as pluggable consumers., • Stream-processing frameworks (Benthos/Bento, Flink, or similar)., • Schema and contract tooling (protobuf/Avro, schema registry)., • Lakehouse producer experience (Iceberg / S3, CDC); MQTT / IoT ingest at scale (EMQX or comparable). COMPENSATION The beginning annual salary range for this role is $185,400 - $232,050 USD and is determined by location, job-related experience, and education/training. Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program. BENEFITS We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

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