Level 1 & Level 2 Field Techs / Desktop Support
6 days ago
Plano
Job DescriptionTHANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY L1 and L2 Desktop Technicians Location: Plano, Texas - ONSITE Shift: Monday through Friday: 8 am to 5 pm Initiative: Desktop Set Up Part-time temporary Job Description/ Responsibilities • Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers., • Handle equipment installation and moves with little or no supervision., • Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues., • Work well under supervision., • Excellent communication skills., • Strong troubleshooting and critical thinking skills., • Positive and professional demeanor. SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team., • Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link. SCOPE OF WORK for Level 1 Desktop Technician • Distribute and stage each desk with the necessary equipment., • Standard desk includes two monitors, VDI, camera, and peripherals., • There will be additional equipment for each trader desk., • Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk. Powered by JazzHR qzsIKEZEjG