Floater Dental Assistant / Patient Care Coordinator
hace 26 días
Raleigh
Job DescriptionDescription: Royal Oak Dental Group Position Overview Royal Oak Dental Group is committed to delivering exceptional dental care and an outstanding patient experience. We believe every patient deserves a knowledgeable, compassionate team that can clearly explain their needs and guide them through treatment with confidence. As a Floater Dental Assistant / Patient Care Coordinator, you will play a vital, cross-functional role in supporting both the clinical and administrative teams. This position is ideal for a highly adaptable, team-oriented professional who thrives in a fast-paced environment and is passionate about creating an incredible experience for every patient. Benefits • Health, Dental, Vision, and Life Insurance, • 401(k), • Paid Time Off (PTO) and Holiday Pay Key Responsibilities Patient Experience & Front Office Support • Serve as a warm, professional first point of contact for patients in person and over the phone, • Answer calls, triage patient needs, and respond to questions or concerns with empathy and efficiency, • Clearly explain treatment recommendations, insurance coverage, and financial responsibilities, • Schedule and manage the daily schedule to maximize productivity and flow, • Ensure all hygiene patients are scheduled for their continuing care before leaving, • Maintain and actively work continuing care and overdue treatment lists, • Accurately calculate and communicate co-pays, deductibles, and estimated patient portions prior to appointments, • Collect and post payments at time of service, by phone, and through mail, • Assist doctors and hygienists chairside as needed to maintain efficient clinical flow, • Prepare treatment rooms, instruments, and materials for procedures, • Take radiographs and ensure all diagnostic records are complete and accurate, • Confirm all necessary radiographs, lab cases, and documentation are ready prior to patient visits, • Send patient records and maintain accurate, up-to-date charts, • Check in lab cases and ensure cases are ready for scheduled appointments, • Document appointments with detailed, accurate clinical and financial notes, • Support the Team Lead and leadership team with additional administrative needs, • Minimum 2 years of dental experience required, • Proficiency with Eaglesoft, • Strong understanding of both clinical and front office workflows, • Excellent communication, organization, and multitasking skills, • Positive attitude with a strong team-first mentality, • Loves variety and being involved in all aspects of the practice, • Is proactive, flexible, and solution-oriented, • Enjoys both patient interaction and clinical assisting, • Takes pride in keeping the schedule full and the day running smoothlyRequirements: