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Job Description About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don’t stop there. At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together. Overview of Role As a Business Development Representative (BDR) in an enterprise context, your role is pivotal in both creating and progressing strategic customer relationships. You will own the opportunity development process as a trusted partner to Field Sales Representatives (FSRs), ensuring a seamless transition from initial engagement through to closing. Your key responsibilities include: • Strategic Pipeline Development and Progression: Proactively identify and engage key decision-makers and influencers within targeted enterprise accounts. Focus not only on building relationships but also on strategically progressing opportunities through the sales pipeline. Utilize advanced discovery and consultative selling techniques to uncover specific business challenges and align Fenergo’s solutions with the customer’s needs, ensuring every stage of the pipeline is actively managed., • Enterprise Market Awareness: Cultivate a comprehensive understanding of the enterprise market landscape, Fenergo’s value proposition, and the unique business outcomes desired by large organizations. Tailor your approach to resonate with diverse buyer personas, ensuring that each interaction is relevant and impactful, thereby facilitating smoother progression of opportunities., • Value Hypothesis and Strategic Ownership: Develop and present a compelling Value Hypothesis (VH) that conveys the distinct value Fenergo delivers to each enterprise account. Take full ownership of opportunities by collaborating closely with FSRs, leveraging insights gained from interactions to guide prospects toward the next stages of engagement, while reinforcing Fenergo’s value throughout the process., • Performance Management with Accountability: Demonstrate a consistent track record of exceeding performance goals through strategic planning and execution. Maintain ownership of progress on each opportunity, utilizing data-driven metrics to track engagement activities and outcomes. Ensure alignment with enterprise-specific objectives, which enhances the likelihood of successful closures., • Adaptability and Change Leadership: Act as a change agent within the BDR practice, leading efforts to refine account strategies and methodologies in response to evolving market conditions and internal shifts. Embrace adaptability with a growth mindset, setting a standard for excellence and fostering a culture of continuous improvement within the team. Desired Experience • Mastery level in Business Development in enterprise markets OR Account Executive with track record looking for a path towards a higher value complex sell., • Exceptional discovery skills and strategic thinking., • Desire to be in a high growth organization (we are a centaur), • Natural problem solver Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our client’s needs. What we value is at the CORE of how we succeed: • Collaboration: Working together to achieve our best, • Outcomes: Drive Success in every engagement, • Respect: A collective feeling of inclusion and belonging What’s in it for you? • Comprehensive Medical, Dental, and Vision coverage provided through Cigna, • Access to Cobra Coverage, • Employee Assistance Programme available via Cigna, • 401k retirement savings plan, • Life, Accident, and Disability Cover offered through Cigna, • Participation in a Savings and Transformation Scheme, • Opportunity to earn an annual company bonus based on performance, • Generous 20 days of Paid Time Off (PTO) annually, • 3 company closure days for designated holidays, • Access to extensive training programs, including both classroom and online options through 'Fenergo University', • Implementation of a Buddy system for all new starters to provide guidance and support, • Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies, • Defined training and role tracking to monitor and support your career development and progress, • Enjoy complimentary lunches provided in the office, • Work From Home set-up allowance to support a comfortable and efficient remote working environment Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Job DescriptionCompany Description Job Description Are you talented in customer service and sales? At SIXT, you can truly showcase your strengths. You'll ensure customer satisfaction, manage our fleet of vehicles, and take on various tasks at the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from flexible working hours and great development opportunities. Earn an hourly rate $20.50 with the opportunity to earn uncapped bonuses, resulting in an average salary range from $60,000 up to $80,000 with unlimited earning potential. YOUR ROLE • You are the first point of contact for our customers, friendly, professional and passionate about sales and service, • You impress with tailored offers and make every customer interaction a special experience, • You love sales and are passionate about service and customer support, • You have experience in direct customer contact, ideally in service, tourism or sales, • You are communicative and articulate in English, • You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays - whether full-time or part-time, • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future, • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays, • Bonus Plan Take advantage of a bonus plan based on performance, • Employee Assistance Program Access support whenever needed through our Employee Assistance Program, • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees, • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearanceAdditional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job DescriptionBenefits: • Hourly pay plus commission/bonus, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems.

Job Description Position: Community Engagement Sales Agent Location: On site, New York At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we are here to help them achieve their goals and make their life easier. We are seeking an energetic and self-motivated Community Engagement Sales Agent to join our team. As Whizz Community Engagement Sales Agent, you will be the face of our company, responsible for approaching prospective clients and promoting our ebikes services. Your main responsibility will be to build relationships with delivery workers to drive sales and rentals. Key Responsibilities: • Prospect and Approach: Identify and approach potential clients, primarily delivery workers, to introduce and sell our ebike solutions;, • Client Engagement: Engage with prospective clients in a friendly, professional, and assertive manner to understand their needs and present our ebike offers;, • Sales Presentations: Conduct compelling sales presentations and demonstrations to showcase the benefits of our ebikes;, • Relationship Building: Develop and maintain strong relationships with clients to ensure customer satisfaction, repeat business and referrals;, • Market Research: Stay informed about industry trends and competitors to effectively position our products;, • Sales Goals: Meet and exceed sales targets and objectives set by the company. Requirements • Outside Sales Experience: Relevant experience in outside sales or similar role;, • Hardworking: Hustler mentality with strong work ethic and goal driven;, • People Friendly: Excellent interpersonal and communication skills to build rapport with clients;, • Assertive: Confident and persuasive in presenting products and closing sales;, • Organized: Strong organizational skills to manage multiple leads and sales activities efficiently;, • Disciplined: Self-motivated and able to work independently with minimal supervision;, • Passionate advocate for equal opportunity: ensuring that everyone, regardless of their socio-economic background, has access to key resources to succeed in entrepreneurship;, • Industry knowledge: Familiarity with delivery industry and e bike market;, • Authorized to work in the US;, • Competitive salary: base pay of $15-20/hour plus performance-based bonus incentives., • Comprehensive training and support., • A positive and collaborative work environment., • Flexible schedule: 3-5 shifts of 4 hours per week

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Competitive Compensation, • Great Work Environment American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: • Hourly pay plus Top-tier commissions:, • Warm inbound & outbound leads no cold calling, • Training + Licensing Support (if unlicensed), • CRM & Dialer system, • Career growth into team leads and managersResponsibilities:, • Make outbound and take inbound calls to Medicare-eligible individuals, • Educate clients on Medicare Advantage, Med Supp, and Part D options, • Use our CRM to manage leads and track client interactions, • Maintain CMS compliance and complete scopes of appointment, • Enroll clients into plans that meet their healthcare needsQualifications:, • Sales experience (phone sales preferred), • Health insurance license (preferred, not required), • Willing to complete licensing and AHIP certification, • Strong communicator with the ability to build rapport fast, • Motivated, coachable, and goal-orientedSchedule:, • Monday to Friday: 9:00 AM 6:00 PM EST, • Saturdays optional during AEP (Annual Enrollment Period)Location:, • In-office in Secaucus, NJReady to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Opportunity for advancement Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: • Paid time offSupplemental Pay:, • Bonus opportunities, • Commission payAbility to Commute:, • Secaucus, NJ 07094 (Required)Ability to Relocate:, • Secaucus, NJ 07094: Relocate before starting work (Required)Work Location: In person

Job DescriptionBenefits: • Hourly Plus Commission, • Licensing Paid, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off We offer perks like paid vacation, performance bonuses, and health insurance stipends, along with hands-on training to support your success. As a business graduate from the University of Delhi, I bring a global perspective and a passion for giving back, including supporting education and school supply donations for underserved children in India. If youre looking for a supportive, growth-oriented environment, wed love to have you on our team! ROLE DESCRIPTION: Hemant Jiwnani - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. Responsibilities: • Greet clients warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions., • Provide excellent customer service and follow up on client needs., • Support the team with various administrative tasks and projects.Qualifications:, • Previous experience in a receptionist or customer service role., • Excellent communication and interpersonal skills., • Strong organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems.

Job Description Convelo is a managing general agent and wholesale broker positioned perfectly to give agents and brokers easy access to the most competitive specialty insurance products in the healthcare, senior living, non-profits, human services, and other sectors. Convelo is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives and we strive to do the same for our employees. ROLE RESPONSIBILITIES • Drive financial performance of assigned region, • Create, manage, and meet/exceed annual new business production plan through consistent visibility and developing significant relationships, • Create, manage, and meet/exceed a direct written premium plan through ongoing management, • Responsible to achieve/exceed profitability in coordination with Underwriting partners, • Develop and implement an annual regional sales plan in partnership with Underwriting, • Manage Territory Distribution, • Work to position Convelo as a lead partner organization for Non-Profits, Human Services, Education Institutions, and/or Religious Organizations., • Develop annual agency/broker business plans with select partners and hold accountable through various metrics (submissions, premium commitment, pipeline, etc.), • Differentiate distribution support based on agency assessments, including driving production with relationships with aggressive growth potential, while also helping to maintain relationships with larger, more-tenured books of business., • Provide Leadership of Territory and Expertise of Sales Process & Products, • Takes ownership and sets an example for the organization, in all communications, with high ethical integrity., • Learn & provide exceptional knowledge of Convelo's product and appetite while also demonstrating outstanding knowledge of competitors' products., • Schedule and run agency visits with distribution partners to drive production & profitability results., • Collaborate with Underwriting on account pipeline development, book roll opportunities and key relationships to proactively manage the sales process., • Conduct regular territory reviews with Underwriting with focus on new business, renewal business and profitability performance to plan., • Assist in development & understanding of competitors products & pricing strategies in marketplace while also providing "street level" feedback., • Bachelor's degree or equivalent experience in business or related field., • Professional designations (CIC, CPCU, ARM) highly desired., • A minimum of 5-7 years of commercial lines insurance experience, demonstrating an expertise with a variety of sales and insurance concepts, practices, and procedures., • 3+ years of territory/region management experience, • Prior underwriting experience preferred., • E&S experience a plus. Convelo is a proud Equal Opportunity Employer. Convelo is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Convelo will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority

Job DescriptionSummary of Position: The Overnight Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries per Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk accurately., • Follow all handover procedures at the end of every shift., • Ensure all charges are posted and the correct amount is billed to guests and function accounts., • Count assigned banks at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup., • Transfer accounts to sales recording accurate information and including the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Paid vacation, sick and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job Description Job Title: Front Desk Agent Location: [Hotel Name/Company Name] Department: Front Office Reports To: Front Office Manager/Supervisor Type: [Full-Time/Part-Time] Job Summary: We are seeking a friendly, professional, and highly organized Front Desk Agent to join our dynamic team. The Front Desk Agent is the first point of contact for our guests and plays a crucial role in delivering exceptional customer service. This position involves managing the front desk operations, including checking guests in and out, handling reservations, and addressing guest inquiries and concerns. Key Responsibilities: 1. Guest Services: • Greet and assist guests upon arrival with a warm and welcoming demeanor., • Check guests in and out efficiently, ensuring all procedures are followed., • Manage guest reservations and answer inquiries regarding accommodations and hotel services. 2. Communication: • Serve as a point of contact for guest requests and complaints, resolving issues in a timely and courteous manner., • Maintain effective communication with other departments to ensure a seamless guest experience. 3. Administrative Tasks: • Handle phone calls and email inquiries, providing accurate information and assistance to guests., • Process payments and maintain accurate records of transactions., • Keep the front desk and lobby area well-organized and presentable at all times. 4. Sales Support: • Identify sales opportunities to promote hotel facilities and services., • Upsell and promote hotel amenities to enhance the guest experience. 5. Safety and Security: • Ensure the safety and security of guests and hotel property by following appropriate procedures., • Monitor access to the hotel and maintain vigilance in recognizing and addressing any safety concerns. Qualifications: • High school diploma or equivalent; additional certification in hospitality or related field is a plus., • Previous experience in a front desk or customer service role preferred, ideally in the hospitality industry., • Proficient in using front office software and systems; familiarity with [specific systems, e.g., Opera, Fidelio] is an advantage., • Excellent verbal and written communication skills., • Strong organizational skills and attention to detail., • Ability to handle multiple tasks efficiently in a fast-paced environment., • A positive attitude and a genuine passion for guest service., • Availability to work flexible hours, including evenings, weekends, and holidays. What We Offer: • Competitive salary and benefits package., • Opportunities for professional development and career advancement., • A supportive and inclusive work environment., • [Include any additional perks, such as employee discounts, wellness programs, etc.] If you are enthusiastic about creating memorable experiences for guests and thrive in a collaborative environment, we invite you to apply for the Front Desk Agent position at [Hotel Name/Company Name]! Please submit your resume and cover letter to [contact email or application link]. [Equal Opportunity Employer Statement, if applicable]

Job Description Summary of Position: The Front Desk Agent consistently exceeds guest expectations by greeting, receiving, and welcoming guests, registering them, responding to inquiries, maintaining accounts, checking out, and handling cash and credit cards. This is a PM position - evening and weekend availability is a MUST. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries following Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk., • Follow all handover procedures at the end of every shift., • Make certain all charges are posted and the correct amount is billed to guests and function accounts., • Count the assigned bank at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup., • Transfer accounts to sales, recording accurate information and including the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience., • Be able to stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from the computer and hard copies, including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard, mouse, and telephone system., • Ability to communicate both written and verbal, and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree are preferred; college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Work experience that requires a high level of attention to detail

Job Description Nine Orchard Hotel Guest Service Agent/Concierge DEPARTMENT: Front Office REPORTS TO: Director of Front Office SUMMARY The Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to complete the following responsibilities satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Complete the registration process in accordance with Nine Orchard’s check-in standards: greet guests, confirm the length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator., • Close guest accounts at time of check out according to Nine Orchard’s Check out Standards: greet guests at check out, confirm and collect payment, and request feedback regarding stay. Update guest’s profile to ensure the best possible service for future stays., • Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services., • Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the property management system. Individuals are capable of moving assigned cash from the storage vault to the drawer at the front desk and back., • Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business, and daily site visits, and reservations for all reservation inquiries, changes and billing issues., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion., • Perform various duties of guest service agent, Reservations Agent, concierge, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery., • Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities., • Tracking network of contacts, service providers, and business in the neighborhood that can service guests' needs. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Follow up on outstanding operational and guest (internal & external) issues., • Monitor guest feedback and adjust accordingly., • Inspecting lobby areas and hotel entrances for cleanliness and maintenance, reporting deficiencies to appropriate departments, and ensuring timely completion., • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees., • Provides a variety of business services such as shipping packages and assisting with printing needs., • Receives and tracks any guest deliveries. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding., • Prioritize and organize work assignments, and have timely follow-up and execution., • Have superb time management skills., • Maintain complete knowledge of all hotel services/features and hours of operation., • Other languages, mathematical, and reasoning abilities as outlined below., • Ability to comply with physical demands as outlined below., • Technologically sound with Microsoft Office applications., • Ability to compute basic mathematical calculations., • A flexible schedule is required, which could include weekends and holidays. REQUIRED EDUCATION and/or EXPERIENCE Individuals should be a High School Graduate and/or have any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting is preferred. LANGUAGE, MATHEMATICAL, and REASONING ABILITIES Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to understand guests’ service needs & requests., • Ability to acknowledge guests’ requests in a polite manner., • Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred)., • Ability to apply logical thinking and understanding to carry out written and oral instructions., • Ability to address and solve problems involving guest and operational issues., • Ability to compute basic mathematical calculations. PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The typical environment is an office atmosphere with ambient room temperatures, lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sit, walk, and stand continuously., • Lift / carry 10lbs (frequently) and 25lbs (occasionally), • Bend, squat, crawl, and reach above shoulder level., • Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. We are an equal-opportunity employer committed to a diverse work environment.