Assistant General Manager
5 days ago
San Francisco
Job Title: Assistant General Manager Reports To: General Manager Position Type: Full-time, Exempt Hours: Minimum of 40 hours per week; schedule to align with restaurant service hours Location: On-site at San Francisco, CA restaurant; off-site for meetings and events as needed Who We Are Old Skool Cafe is a faith-based, violence prevention program, providing marketable employment skills in the restaurant industry to at-risk, formerly incarcerated and foster care youth aged 16-22. Old Skool Cafe offers more than just employment; we provide the supportive environment needed to help our youth maintain their employment and be successful in all areas of life. We seek team members who align with our core Christian faith values of dignity, excellence, accountability, and compassion. Staff are expected to create an inclusive, respectful environment where all youth feel safe and valued. Position Overview The Assistant General Manager (AGM) is a pivotal leadership role at Old Skool Cafe, serving as the right hand to the General Manager. This role carries direct ownership of Front of House (FoH) execution, event revenue, and day-to-day leadership of both the service team and youth workforce. The AGM bridges the gap between high-level hospitality management and mission-driven mentorship. We achieve our mission by leading with grace, accountability, and a deep belief in the dignity and potential of every person. This role does not require adherence to a specific faith, but does require comfort working within a faith-based organization and modeling value-driven leadership. While your focus shifts throughout the week between event sales, floor operations, and youth coaching, you maintain full accountability for all three. You ensure that every guest experience, from an intimate dinner to a high-profile buyout, is seamless, professional, and soulful. KEY RESPONSIBILITIES Front of House Leadership & Operations • Floor Management: Lead daily service shifts, ensuring the dining room operates with precision, warmth, and adherence to Old Skool's hospitality standards. Maintain high standards of service and provide immediate, professional resolution for guest issues, • Staff Supervision: Assist the GM in scheduling and training FoH staff. Ensure all team members, including both adult and youth staff, adhere to service protocols, safety standards, and the Old Skool brand identity, • Operational Excellence: Oversee opening and closing procedures, cash handling, and POS management. Ensure the dining room, bar, and event spaces meet aesthetic and functional standards at all times, • Manager on Duty Authority: Serve as the primary decision-maker during assigned shifts, including guest recovery, staffing adjustments, and service pacing. Escalate youth crises or safety concerns to the Program Manager; while maintaining your role as a present, supportive adult in the moment, • Revenue Generation: Proactively market the venue for private dining, buyouts, and offsite catering to achieve quarterly and annual event revenue established with the General Manager, • Sales Lifecycle: Own the full pipeline from initial inquiry to booking; respond to all inquiries within 24 business hours, • Logistics & Execution: Lead the Run of Show for all events, coordinating with the Chef on menus, aligning with the General Manager on service impacts, and managing technical requirements. Execute with ≥ 4.5/5 average client satisfaction rating, • Meet or exceed annual event revenue budget, • Maintain ≥ 50% conversion rate from qualified leads to booked events, • Secure ≥ 5 repeat event clients annually, • Event clients rate experience ≥ 4.5/5 on post-event surveys, • Hands-On Coaching: Work side-by-side with youth participants on the floor. You are not just a manager; you are a master practitioner teaching professional standards in a high-stakes, live environment., • Performance Evaluation: Provide real-time feedback and formal evaluations. Use teachable moments during service to reinforce conflict resolution, teamwork, and professional communication., • Program Alignment: Partner with the Program Manager and Life Coaching team to ensure the operational needs of the restaurant align with the developmental goals and curriculum for the youth, • Three or more years in hospitality management as an AGM, Floor Manager, or Event Manager, preferably in a high-volume restaurant or event-driven environment, • Proven track record of meeting or exceeding sales targets in events or catering, • Ability to stand and move for 8+ hours per shift; ability to lift and move up to 40 lbs (e.g., tables and chairs for event resets)., • A servant leader mindset with the humility to jump into the dish pit or run food, combined with the presence to lead a room, • Proficiency with POS systems such as Lightspeed, CRM and event software such as TripleSeat, and Google Workspace, • Deep passion for youth development and social justice; ability to remain calm, empathetic, and professional under pressure, • Valid California driver's license for offsite events, • Comfort working within a faith-based organization while serving youth and guests from all backgrounds, • Emotional maturity, strong communication skills, and ability to model professionalism in high-pressure environments Success Looks Like • Front of House operates smoothly during service with consistent hospitality standards, seamless coordination, and minimal guest complaints, • Event sales meet or exceed quarterly targets; clients report excellent experiences and refer new business, • Youth demonstrate measurable growth in service skills, professionalism, and confidence on the floor as a direct result of training and coaching, • Entertainment programming enhances the Old Skool brand, attracts repeat guests, and aligns with the supper club identity, • Operational systems (POS, inventory, labor costs) are accurate, up-to-date, and support financial decision-making, • Cross-team collaboration with Program Manager and Chef is strong, with regular communication on youth readiness and operational needs, • Youth graduate from Old Skool Cafe prepared for workforce success, with transferable skills, professional references, and clear pathways to hospitality careers or other employment opportunities Old Skool Cafe’s Compensation Policy Compensation is commensurate with experience and will be discussed in detail with candidates as they progress through the interview process. The salary range for this position is $70,000 - $76,000 annually, commensurate with experience. Additionally, this role includes performance-based bonus incentives for each catering event successfully booked. Benefits At OSC, you will make a positive and lasting difference in the world! Full-time employees receive a competitive benefits package including health, vision, and dental coverage, company-funded HSA, paid time off, tiered 401k matching, and numerous professional development opportunities. Equity and Inclusion At OSC, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the diverse and unique cultural and life experiences of our team to demonstrate examples of success for our youth. We are committed to increasing diversity across our team and ensuring that OSC is a place where people from all backgrounds can make an impact, and all of our youth have mentors and leaders who represent examples of success that they can see themselves in. Accommodations Old Skool Cafe is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Application Process Applications, which will be reviewed as received, must include a cover letter describing your interest and qualifications, and your resume in Word or PDF format. Please send to with “Assistant General Manager” in the subject line. • Position open until filled. No telephone calls, please.