General Manager
9 days ago
Philadelphia
Job Description Luxury Boutique Hotel with Significant Food & Beverage Operations in Center City Philadelphia Operated by Extreme Hospitality About the Role We are seeking an accomplished and hospitality-driven General Manager to lead an independent luxury boutique hotel with a robust, experience-driven Food & Beverage program in the heart of Center City Philadelphia. This is a highly visible, hands-on leadership role for an operator who excels in both hotel operations and destination-level F&B performance. The ideal candidate is a dynamic leader with a refined service mindset, strong financial discipline, and proven experience overseeing hotel restaurants, bars, and event-driven F&B in a luxury or boutique environment. Key Responsibilities Overall Hotel & Guest Experience • Oversee all aspects of daily hotel operations, ensuring exceptional service, cleanliness, and efficiency across all departments., • Maintain a strong, visible presence throughout the property, engaging with guests and setting the tone for service excellence., • Uphold luxury boutique standards that emphasize personalized service, consistency, and attention to detail., • Monitor guest feedback, online reviews, and satisfaction metrics; implement service enhancements across hotel and F&B operations. Food & Beverage Leadership • Provide strategic and hands-on leadership for all Food & Beverage operations, including restaurant(s), bar/lounge, private dining, and in-room dining., • Drive F&B profitability through menu engineering, pricing strategy, labor optimization, purchasing controls, and inventory management., • Partner with culinary leadership to ensure menu quality, consistency, and alignment with the hotel’s brand and guest expectations., • Oversee service standards, training, and guest experience across all dining outlets., • Analyze F&B financial performance and KPIs, including food cost, beverage cost, labor, and contribution margins., • Collaborate on concept evolution, seasonal programming, and experiential dining initiatives., • Ensure compliance with all health, safety, and alcohol service regulations. Financial & Business Performance • Develop and manage the annual hotel and F&B operating budgets, forecasts, and business plans., • Drive revenue performance across rooms and F&B, optimizing occupancy, ADR, RevPAR, and total hotel RevPOR., • Control expenses through disciplined labor management and cost controls across all departments., • Collaborate with sales, revenue management, and marketing partners to drive hotel demand and F&B traffic., • Support local sales efforts and cultivate relationships with corporate, social, and community partners., • Ensure F&B outlets are positioned as compelling, stand-alone destinations within the local market., • Recruit, train, mentor, and retain a high-performing hotel and F&B leadership team., • Foster a service-driven culture built on accountability, professionalism, and collaboration., • Lead department heads through clear goals, performance expectations, and regular coaching., • Promote employee engagement, recognition, and retention initiatives across hotel and F&B teams. Property, Compliance & Asset Care • Ensure the hotel and F&B outlets are impeccably maintained, safe, and compliant with all local, state, and federal regulations., • Oversee preventive maintenance, capital projects, and vendor relationships., • Ensure compliance with health department standards, fire safety, ADA requirements, and alcohol licensing., • Partner with ownership on renovation, refresh, and concept enhancement initiatives. Qualifications & Experience • 3+ years of senior hotel leadership experience, with Food & Beverage leadership experience., • Proven success leading hotel restaurants and bars in a boutique, luxury, or lifestyle environment., • Strong understanding of hotel and F&B financials, budgeting, forecasting, and cost controls., • Track record of driving guest satisfaction, F&B profitability, and team engagement., • Experience in independent or lifestyle hotels strongly preferred., • Exceptional leadership, communication, and interpersonal skills., • Highly organized, detail-oriented, and comfortable in a hands-on operating environment., • Knowledge of the Philadelphia hospitality and dining market is a plus. Compensation & Benefits • Competitive base salary with a performance-based incentive plan aligned with overall operational and financial performance., • Comprehensive medical, dental, and vision insurance options, with additional voluntary benefits available., • Paid time off and holidays., • Employer-sponsored 401(k) retirement plan with company matching contributions., • Access to professional development, leadership growth opportunities, and long-term career advancement within Extreme Hospitality. Extreme Hospitality is a hotel management and advisory firm focused on operational excellence, financial performance, and guest-driven experiences. This role offers the opportunity to lead a distinctive boutique hotel with a meaningful Food & Beverage platform and the autonomy to shape both the guest experience and the business results.