Overnight Lodge Coordinator
23 hours ago
Queensbury
Overview: The overnight lodge coordinator will work both as a front desk agent and will support overnight needs throughout the hotel. This position will supervise overnight tasks such as; night audit, room calls, security concerns, housekeeping needs including; laundry, stocking housekeeping closets, maintaining common areas, greeting and registering guests into and out of the hotel in a courteous and professional manner. Will provide information and assistance to all resort guests. Responsibilities: • Maintain an environment of professionalism, • To adhere to house rules, departmental policies, and safety standards, • Communicate clearly with guests and management, • Respond to or channel any guest requests/complaints to the department or proper manager, • Use problem-solving skills to professionally handle any guest issue, question, or concern, • Perform other duties as assigned by management, • To adhere to PCI compliance procedures, • Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out, • Proper distribution of guest keys and staff keys, • Completes daily duties as outlined on Night Audit Checklist, • Answer telephone calls from internal and external guests/customers as well as inter-departmental calls., • Compliance with communication protocols for telephone and email, • Clean guest suites thoroughly and timely to maintain the hotel's standards, • Keeping carts and closets stocked, clean and free of trash, • Ensure that all room linen is cleaned and folded, • Maintaining chemical closets clean and stocked, • Protect employees, guests, and company property, • Enforce resort policies and procedures, • Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary, • Patrol and inspect assigned areas of the resort, • Keep unauthorized personnel out of restricted areas, • Rapidly respond to active alarms, medical calls, and other emergency situations, • Monitor all areas for safety hazards, including fire, theft, and vandalism, • Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system, • Work alongside law enforcement and other emergency service providers., • Flexible scheduling – work as little or as much as you want, • Paid training, • Advancement opportunities, • Free admission to ALL Six Flags parks, including White Water Bay, • Free tickets for friends and family, • Discounts on passes, food, and merchandise, • Exclusive employee events, • Fun rewards, benefits, and more!, • Must be at least 18 years old, • For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language, • Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook), • Knowledge of Opera software preferred, • Prior guest services experience required, • Should have an enthusiastic and service-oriented attitude, • Must be able to perform tasks safely and adhere to company policy, • Possess or have the ability to obtain, and maintain, a New York State Security Guard License, • Successfully complete background pre-screening, • Ability to share all possible hotel and waterpark knowledge as trained, • Ability to handle multiple tasks in a fast paced environment, • Possess organizational skills and attention to detail, • Must be able to work weekends, holidays, and other shifts as necessary, • Must be available to work overnight shift (11pm – 7am), • Must be able to work independently acting with integrity., • Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs