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Job Description About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at . PAY RATE: $28.82 - $30.33 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The Program Supervisor provides experience-based competencies and administrative assistance to further the efforts of the Case Manager and Housing Specialist to fulfill the mission of VOALA: obtain stable housing and increase access to care for low income persons. DUTIES AND RESPONSIBILITIES • Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;, • Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;, • Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;, • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;, • Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff;, • Coordinate outreach and collaboration efforts with community partners and stakeholders, • PROGRAM OPERATIONS: Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources., • RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines., • COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services., • FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements., • TRAINING AND MENTORING: Responsible for team’s development through: training, policy and procedure, structured supervision, and learning collaboratives, • CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the program goals and objectives., • Community Outreach., • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications, • Current TB screening and Immunization Records (within 5 days of hire), • Copy of Current Professional License (if applicable), • Current BLS Certification (within 15 days of hire), • Valid Driver’s license, • Master of Social Work or discipline related to Program services, • Experience connecting clients to community and government resources;, • Experience serving the target community (veterans, homeless, at-risk youth, et cetera), • Knowledge about community resources, • Experience with HMIS and other relevant databases used by partner service providers This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.