Critical Time Intervention (CTI) Director
1 day ago
Buffalo
Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARYThe Critical Time Intervention (CTI) Director will manage and lead a multidisciplinary team of professionals delivering intensive, time-limited services to individuals experiencing mental health challenges, homelessness, or substance use issues. The role involves coordinating the delivery of CTI services, ensuring high-quality care, and supporting the professional development of the team. The Director will collaborate with community partners, stakeholders, and clients to help individuals transition smoothly from institutional to community-based care. WHAT YOU'LL DO • Lead, supervise, and support a team of CTI case managers, social workers, peers, and other support staff., • Provide ongoing training, coaching, and feedback to team members to ensure effective implementation of CTI principles., • Conduct weekly team meetings to monitor progress, share insights, and troubleshoot challenges., • Build and maintain relationships with hospitals, local emergency rooms, community-based organizations, social service agencies, and other relevant stakeholders to ensure access to available resources for clients., • Oversee the case management and delivery of CTI services to clients, ensuring that services are provided in accordance with the CTI model., • Monitor and assess client progress throughout the critical transition period, ensuring that client needs are met within established deadlines., • Monitor the effectiveness of CTI services, ensuring that the program achieves the intended outcomes., • Collect and analyze data related to client progress and program effectiveness., • Prepare and submit regular reports to senior leadership and funders on program outcomes, challenges, and recommendations for improvements., • Build and maintain relationships with community organizations to enhance client access to resources., • Ensure clients are connected to necessary services in the community, such as housing, healthcare, and employment., • Provide leadership and support during client crises, ensuring appropriate interventions are made to ensure client safety and well-being, including providing coverage for on-call hours., • Ensure the team delivers culturally competent services, respecting the diverse backgrounds and needs of the clients., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client’s encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to the community and other JFS departments on Critical Time Intervention services and build strong referral network internally and externally., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. QUALIFICATIONSEducation and Experience: • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Must have active New York State licensure., • Minimum of 3-5 years of post-licensure experience in working with clients who have serious mental health illness, or co-occurring mental health and substance use disorders in a community based setting., • At least 2-3 years of supervisory and program development experience., • Experience with the CTI model or similar time-limited interventions is a plus. Knowledge, Skills & Abilities: • Strong leadership and team management skills., • Knowledge of mental health, substance use, housing, and social service systems., • Excellent communication, interpersonal, and crisis management skills., • Experience with case management and client-centered care models., • Ability to analyze and use data to improve program delivery., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Familiarity with case management software and documentation systems., • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Bilingual skills are desirable. English speaking and writing fluency required. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Expectation Based on Agency Values: • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim) WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings and/or weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $80,000 - $85,000, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees