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Job Description Location: Inwood, NY Employment Type: Full-Time Are you passionate about delivering exceptional customer service and ensuring smooth global operations? Join our team as an Account Specialist, where you'll play a key role in coordinating international shipments and supporting clients with precision and care. What You'll Do • Communicate with global agents to select carriers and determine optimal routing for shipments., • Calculate volume, weight, and dimensions using both metric and imperial systems., • Prepare accurate shipping cost quotations and create billing for approval., • Provide outstanding customer service via email and phone, handling inquiries and requests promptly., • Monitor shipments from origin to destination, ensuring timely delivery., • Maintain and update client SOP requirements., • Assist with special projects as assigned.What We're Looking For, • Experience: 3+ years in a similar or related role., • Strong verbal and written communication skills., • Knowledge of shipping regulations and dangerous goods handling., • Excellent organizational skills with the ability to multitask and meet tight deadlines., • A positive, team-oriented attitude and passion for customer service.Education Benefits: Eligibility to enroll in the health insurance plans (medical, dental, vision) 30 days after your date of hire. • 401k / retirement plan, with company match of 50% up to 10%, • Life Insurance, Long Term Disability, Short Term Disability, Critical Illness, Identity Theft Protection available for enrollment E-Verify Notice: We participate in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility. All new hires will be required to complete the E-Verify process as part of onboarding.

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. We use eVerify to confirm U.S. Employment eligibility. We use eVerify to confirm U.S. Employment eligibility.