Business Development & Partnerships Manager (Remote - EST)
1 day ago
New York
Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Business Development & Partnerships Manager is a relationship-driven, consultative growth role responsible for building credibility, trust, and long-term partnerships across the performing arts and live-events ecosystem. This role serves as a brand ambassador for TixTrack, a trusted advisor to prospective customers, and a connector between customer needs and internal Product, Strategy & Growth, and Customer Experience teams. The Business Development & Partnerships Manager will not only drive revenue outcomes, but also build strong relationships, share high-quality market insights internally, and create confidence in TixTrack as a long-term partner. This position reports directly to the VP, Strategy & Growth. This position is full-time and fully remote. Candidates must be located in EST and are preferred to be in New York, Connecticut, or New Jersey. We will also consider candidates in Florida, Virginia, North Carolina, South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You’re a relationship-driven, professional who builds trust and credibility with senior leaders and operational teams, and you enjoy helping organizations articulate needs they may not yet have fully defined. * You bring experience working within the performing arts or live-events ecosystem, supporting complex, multi-stakeholder environments and navigating longer decision cycles through education, clarity, and trust. * You’re a collaborative connector, energized by partnering cross-functionally with teams such as Product, Customer Experience, and Strategy & Growth to translate market insights into meaningful outcomes for customers and the business. * You’re comfortable operating in ambiguous, evolving environments, where problems aren’t always fully defined and progress requires curiosity, patience, and adaptability. What You'll Do * Build authentic, long-term relationships with venue leaders, ticketing teams, marketers, and executive stakeholders across target markets. * Engage prospective customers through consultative discovery conversations focused on understanding operational challenges, goals, and decision drivers. * Lead discovery discussions to uncover how organizations manage ticketing, audience data, integrations, and reporting today. * Help prospects articulate needs and challenges that may not yet be fully defined. * Position TixTrack solutions as enablers aligned to real operational outcomes rather than transactional product sales. * Be conversant in modern ticketing architecture, real-time audience intelligence, and integration-driven growth, and able to confidently speak to these concepts in customer conversations. * Represent TixTrack at industry conferences, events, and market-facing conversations. * Partner closely with Product, Partner Connectivity, and Customer Experience teams to translate market feedback into product and roadmap insights, ensuring smooth handoffs during evaluation, onboarding, and early adoption phases that maintain continuity and trust throughout the buyer journey. * Act as the internal “voice of the prospect,” advocating for customer needs and market realities. * Develop and manage a pipeline of well-qualified, relationship-based opportunities. * Maintain accurate and thoughtful CRM records that capture customer context beyond deal stages. * Support deal progression through education, clarity, and confidence rather than pressure-based tactics. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Four or more years of progressive experience in consultative SaaS business development, partnerships, account management, or customer-facing strategy roles. * Background in performing arts, live events, nonprofits, or adjacent industries required. * Experience supporting or selling complex, multi-stakeholder solutions with longer sales cycles. * Demonstrated ability to build trusted relationships with senior leaders and operational stakeholders. * Experience working cross-functionally with product, customer experience, and technical teams. * Experience maintaining accurate CRM records and managing opportunity pipelines. * Ticketing experience is a bonus. Essential Skills * Strong relationship-building and interpersonal communication skills. * Excellent listening and discovery skills, with the ability to ask thoughtful, open-ended questions. * Ability to explain technical or data-driven concepts in clear, accessible language. * Comfort operating in ambiguous environments and navigating longer decision cycles. * Collaborative mindset with a team-oriented approach to success. * Strong organizational skills and attention to detail. Tools You’ll Use * Google Suite * Slack * CRM What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * Base annual salary range of $100,000 - $115,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .