Network Infrastructure Technician I
21 days ago
Las Vegas
Job DescriptionMy Next Career Path Staffing - With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets. General Purpose of the Position:This position is to install and maintain the physical media and network connectivity infrastructure. These tasks include providing detailed analysis and documentation of all work conducted while working within a 24/7/365 mission critical environment. Also, the Network Infrastructure Technician will provide remote hand assistance for customer-owned assets within the facilities and will assist all operations teams to maintain an exceptional customer experience. Essential Duties and Responsibilities: • Install, terminate, maintain, and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems., • Conduct physical installation of various circuits., • Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns)., • Effectively coordinate with customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to:, • Standard datacenter infrastructure hardware such as PDU’s, computers, switches, routers, optics, wireless access points, and other transport equipment., • Performing vendor escorts, • Hard drive installation and replacement, • RAM installation and replacement, • Utilizing remote terminal interfaces, • Other tasks as needed, • Create design layout records (D.L.R.) for all installations within a web-based environment., • Execute standard cable testing procedures., • Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set., • Interpret, investigate, and remediate mission critical alerts., • Provide exceptional service to all customers and vendors in a fast-paced environment., • Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility., • Effectively coordinate, interact, and perform troubleshooting actions with customers., • Understand and execute appropriate escalation and notification procedures using sound judgment., • Accurately document all actions, events and corresponding time allocated for tasks., • Possess ability to utilize and navigate various ticketing and project tracking systems., • Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes, and procedures., • Create and distribute scheduled company notifications via ticketing system., • Must be adaptable to shift scheduling to meet demand of 24/7/365 operations.Other Duties:, • Interstate travel may be required., • Provide routine feedback on existing departmental processes., • All employees are responsible for the general upkeep and cleanliness of facilities. This includes but is not limited to Meet Me Cages and IDF’s., • Other duties as assigned.Disclaimer:Job description is not a complete list of duties. The Network Infrastructure Technician may and/or will be required to perform other functions as asked by management. The Network Infrastructure Technician must be self-actuating and show the initiative to self-educate industry product and guidelines.Required Job Skills:, • Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A&B color code, etc.)., • Demonstrate knowledge of CAT 3, CAT 5 and CAT 6 cabling functions and specifications., • Demonstrate knowledge of Single-mode and multi-mode fiber functions and specifications., • Basic knowledge of power systems including but not limited to PDU’s, Fuse alarm panels., • Understanding of various network topologies., • Demonstrate the ability to troubleshoot hardware, layer 1 connectivity issues and perform maintenance on hardware devices., • Possess cognition of the impact of electrostatic discharge when applied to electronic devices and the ability to apply practical methods to mitigate static discharge events., • Must be comfortable with Field Replaceable Units (FRU’s) on multiple hardware platforms and familiar with all media types., • Efficiently interact with computing systems., • Ability to navigate and effectively utilize ticketing systems., • Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email, and instant messaging as well as documenting/tracking incidents within ticketing system(s)., • Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism., • Ability to accurately communicate both written and verbally, complex issues using easy to understand terminology., • Possess demonstrated problem solving skills., • Demonstrable time management and organization skills with the ability to address multiple tasks simultaneously., • Must possess basic typing, email and computer skills., • Ability to recognize and manage confidential information., • Must follow established safety practices and procedures in applicable situations and related work functions.Computer Equipment and Software:, • Computer literate with an emphasis on Microsoft Office Suite, • Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)Education and Experience:, • Certification: CompTIA (A+, Network+, Security+), • OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training., • Education: High School diploma or equivalent., • Experience: 1-2 years of experience in Telecom industry or Information Technology disciplinePlease contact MNCP Staffing for more details at 702-268-9781