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Job DescriptionDescription: MAJOR RESPONSIBILITIES: The SSVF (Supportive Services for Veteran Families) Intake Coordinator supports veterans seeking housing assistance and related support services. They conduct screenings and intake assessments to determine program eligibility and connect clients to appropriate resources. They also maintain accurate records and help ensure eligible veterans receive timely and effective support through the SSVF program. DETAILED RESPONSIBILITIES: • Must be able to interact effectively with veterans and community partners to explain program services and requirements., • Interact effectively with veterans and community partners to explain program services, eligibility, and requirements., • Complete pre-screens, intake assessments, and documentation review to determine SSVF eligibility., • Explain program requirements, eligibility decisions, and next steps clearly, professionally, and with empathy., • Assist with crisis intervention and short-term housing stabilization., • Connect clients to emergency shelter, transitional housing, supportive services, the VA, and other community resources., • Refer ineligible applicants to mainstream and community-based resources., • Track screened clients, including those determined ineligible for the program., • Maintain intake logs, screening forms, client records, and weekly reports to ensure compliance., • Build and maintain relationships with veteran organizations and community partners., • Participate in staff meetings, supervision, and training., • Use AWARDS, CAPTAIN, and Microsoft Office for documentation and tracking., • Experience working with veterans or military families, or homeless populations is highly desirable., • Must have knowledge of customer service skills; previous telephone system experience preferred., • Proficient computer skills required., • Strong organizational skills, meticulous attention to detail, and ability to work independently as well as part of a team., • Must have reliable transportation for visits to veterans in their homes or other community locations. Requirements:, • High School Diploma or equivalent., • Minimum of 2-3 years of experience in community engagement, or a related role.

Job Description Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service League is committed to serving Long Island’s most vulnerable citizens. SCHEDULE: Monday - Friday 4pm-12pm SUMMARY: Family Service League is seeking a full-time Advocate for a homeless shelter in Smithtown, NY. The Advocate will be responsible for conducting client intakes, curfew checks, safety checks, and provide transportation. The Advocate will perform crisis intervention, ensure compliance with shelter rules, and monitor safety throughout the shelter. $3,000 Sign-On Bonus! We offer a competitive compensation, and generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES: • The Advocate will complete new client intakes., • Explain shelter rules and regulations to clients., • Conduct curfew checks, which includes walking outdoors to each unit., • Conduct Safety Checks., • Monitor the safety of the property., • The Advocate will address any issues of safety in unit, remove any dangerous items., • Assist with pantry distribution., • Assist with distribution of donations., • Turn over rooms for new clients., • Provide transportation., • Provide crisis intervention., • The Advocate will oversee compliance of rules, regulations, and policies of shelter., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols., • Advocate for client needs., • Attend staff meetings, individual supervision, and trainings as required., • Collaborate with Security to discuss and resolve client incidents., • Responsible for reading and understanding the Policy and Procedure Manual., • Read and respond to daily emails., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS: High school diploma or equivalent required. Prior experience in Human Services or related field preferred. Knowledge of homeless population and DSS policies and regulations. Excellent organizational and time-management skills required. Strong interpersonal and verbal and written communication skills required. Proficient computer skills, including Microsoft Office required. Valid and clean NYS Driver's License required. Bilingual in Spanish preferred. PHYSICAL REQUIREMENTS: This position requires sitting and standing for extended periods, as well as moderate lifting up to 10–15 pounds. The employee must also be able to go up and down stairs

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE: Varied shifts, 7 days a week. 8:00AM-4:00PM 4:00PM-12:00AM 12:00AM-8:00AM SUMMARY: Family Service League is seeking a part-time Advocate for a homeless shelter in Smithtown, NY. The Advocate will be responsible for conducting client intakes, curfew checks, safety checks, and provide transportation. The Advocate will perform crisis intervention, ensure compliance with shelter rules, and monitor safety throughout the shelter. $1,500 Sign-On Bonus! RESPONSIBILITIES: • The Advocate will complete new client intakes., • Explain shelter rules and regulations to clients., • Conduct curfew checks, which includes walking outdoors to each unit., • Conduct Safety Checks., • Monitor the safety of the property., • The Advocate will address any issues of safety in unit, remove any dangerous items., • Assist with pantry distribution., • Assist with distribution of donations., • Turn over rooms for new clients., • Provide transportation., • Provide crisis intervention., • The Advocate will oversee compliance of rules, regulations, and policies of shelter., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols., • Advocate for client needs., • Attend staff meetings, individual supervision, and trainings as required., • Collaborate with the Security to discuss and resolve client incidents., • Responsible for reading and understanding the Policy and Procedure Manual., • Required to read and respond to daily emails., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS: High school diploma or equivalent required. Prior experience in Human Services or related field preferred. Knowledge of homeless population and DSS policies and regulations. Excellent organizational and time-management skills required. Strong interpersonal and verbal and written communication skills required. Proficient computer skills, including Microsoft Office required. Valid and clean NYS Driver's License required. Bilingual in Spanish preferred. PHYSICAL REQUIREMENTS: Must be able to go up and down stairs. This position requires sitting and standing for extended periods.

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Monday – Friday, 8:00AM – 4:00PM SUMMARY Family Service League is seeking a full-time Case Manager Supervisor for a homeless shelter in Terryville, NY. The Case Manager Supervisor will be responsible for overseeing the daily operations of the shelter, conducting client assessments, developing Independent Living Plans (ILP), linking clients with community-based services, and assisting clients in achieving self-sufficiency through advocacy, counseling, and resource referrals. $3,000 Sign-On Bonus! We offer a competitive compensation, and generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES • Complete new client intakes., • Meet with clients a minimum of two times per week., • Maintain accurate daily census for the site., • Complete SPA applications for eligible clients and work collaboratively with clients to find permanent housing options., • Conduct daily client unit inspections and weekly shelter safety inspections., • Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligation., • Maintain electronic database of social service organizations relevant to the needs of clients., • Provide ongoing support and counseling for clients in reaching their goals., • Provide assessment and crisis intervention to shelter clients., • Foster inter-agency collaboration to assist in client long-term stability, and advocate for client needs., • Work collaboratively with colleagues for treatment with service coordination team, both within the Agency and in the larger community., • Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files., • Collect client housing logs weekly. Complete monthly reporting in a timely manner. Submit documentation to DSS Housing Liaison., • Complete monthly billing allocations for the shelter and document in spreadsheet accordingly., • Oversee bus token distribution and petty cash account., • Attend scheduled Case Management team meetings, individual supervision, staff meetings and trainings, as required., • Work in partnership with the Program Director and seek supervisory input as needed., • Enforce rules, policies, and procedures of shelter, as well as maintain compliance with relevant laws and regulations., • Conduct regular house meetings to maintain stability in the shelter., • Delegate advocate responsibilities throughout all shifts at the shelter., • Maintain and update resource database of social service organizations relevant to the needs of target population., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPAA protocols. Model professional behavior at all times., • Screen potential new employees for hire and train newly hired advocates., • Alternate on-call responsibilities with the Program Director on a biweekly basis., • Obtain coverage when unable to work scheduled shift., • Assist advocates working in the shelter to obtain coverage if they are unable to work a scheduled shift, as needed., • Arrive timely for all scheduled shifts, including during inclement weather., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS Bachelor’s degree in Social Work or related field, or the equivalent experience is required. A minimum of 2 years of experience working with homeless/at-risk population or related area preferred. Previous supervisory experience preferred. Knowledge of the Suffolk County Department of Social Services is preferred. Computer proficiency, including Microsoft Office, is required. Knowledge of HMIS strongly preferred. Excellent interpersonal and verbal and written communication skills required. Ability to multitask in a fast-paced environment is required. Valid and clean NYS Driver’s License required. Flexibility to work at different sites is preferred. PHYSICAL REQUIREMENTS This position requires sitting and standing for extended periods of time, as well as moderate lifting. Must be able to go up and down stairs.

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Monday – Friday, 8:00AM - 4:00PM SUMMARY Family Service League is seeking a full-time Case Manager for a homeless shelter in Smithtown, NY. The Case Manager will be responsible for conducting client assessments, developing Independent Living Plans, linking clients with community-based service resources. The Case Manager will assist clients in achieving self-sufficiency through advocacy, counseling, and resource referrals. $3,000 Sign-On Bonus! We offer a generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES • The Case Manager will complete new client intakes, explain shelter rules and regulations to clients., • Meet with clients at a minimum of twice per week for Face-to-Face meetings., • Develop Independent Living Plan for clients., • Complete Independent Living Plan bi-weekly., • Complete Mental and/or Physical Impairment form with Independent Living Plan Violations., • Complete SPA applications for eligible clients., • Work collaboratively with Housing Specialists in finding permanent housing options for clients., • Conduct twice weekly client safety inspections., • Address any issues of safety in unit, remove any dangerous items., • Address unit cleanliness and client hygiene. Assist client in daily living skills development., • The Case Manager will collaborate with the Office Manager on client shelter obligations., • Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligation., • Review, complete follow up and submit FSL Client Incident Report to the Compliance Supervisor., • Maintain and update resource database of social service organizations relevant to the needs of client., • Provide ongoing support and counseling for clients in reaching their goals., • Provide crisis intervention to shelter clients., • Foster inter-agency collaboration to assist in clients’ long-term stability., • Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files., • Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison., • Attend scheduled Case Management team meetings and individual supervision., • Enforce rules, regulations and policies of shelter., • Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols., • Provides assessment, crisis intervention, individual, family, and group services to children, youth, and families., • Advocate for client needs., • Provide transportation as needed., • Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community., • Model professional behavior., • Attend staff meetings and trainings as required., • Collaborate with the Security to discuss and resolve client incidents., • Each employee is responsible to read and understand the Policy and Procedure Manual. If you have and questions, contact your supervisor for clarification., • Each employee is responsible to arrive at their workplace on time and ready to work. Any changes to one’s schedule are to receive prior supervisor approval., • Each employee is expected to read their email daily., • All other duties as assigned. QUALIFICATIONS Bachelor’s degree in Human Services required. Master’s degree in Social Work preferred. Minimum of 1 year of experience in human services or related field preferred. Knowledge of the Suffolk County Department of Social Services preferred. Knowledge of human services and previous experience working with at-risk population preferred. Excellent interpersonal, verbal, and written communication skills required. Proficient computer skills, including Microsoft Office required; experience with HMIS, Google Apps, and web-based project management software preferred. Bilingual in Spanish preferred. Valid and clean NYS Driver's License required. PHYSICAL REQUIREMENTS Sitting and standing for extended periods of time, as well as moderate lifting. Must be able to go up and down stairs.

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Varied weekdays or weekends SUMMARY Family Service League is seeking a per-diem Advocate for a homeless shelter in Brentwood, NY. The Advocate will be responsible for conducting client assessments and assisting clients in achieving self- sufficiency through advocacy, counseling, and resource referrals. The Advocate will complete client intakes, unit and perimeter checks and overall support for clients. $1,500 Sign-On Bonus! RESPONSIBILITIES • The Advocate will perform intakes for new clients upon arrival at shelter., • Establish and maintain positive relationships with clients., • Assist clients to set goals, resolve problems, and make decisions., • Provide ongoing support and counseling for clients in reaching their goals., • The Advocate will negotiate conflict resolution and crisis intervention between clients., • Conduct regular unit/perimeter checks for safety., • The Advocate will issue violations for breaking of rules., • Accurately report and document in detail all incidents that occur onsite., • Transport clients in the Agency vehicle., • Complete all necessary trainings as required., • Obtain coverage when unable to work scheduled shift., • Arrive timely for all scheduled shifts, including during inclement weather., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS High School Diploma or equivalent required. Associate’s or Bachelor's degree preferred. Prior experience in Human Service preferred. Prior experience working in a homeless shelter preferred. Excellent interpersonal and verbal and written communication skills required. Proficient computer skills, including Microsoft Office required. Valid and clean NYS Driver’s License required. Flexibility to work mornings, evenings, overnight, or weekends. Flexibility to work at different sites is preferred. PHYSICAL REQUIREMENTS This position requires sitting and standing for extended periods of time, as well as moderate lifting up to 10-15 pounds. Must be able to go up and down stairs.

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Monday – Friday, 12:00AM – 8:00AM SUMMARY Family Service League is seeking a full-time Advocate for a homeless shelter in Port Jefferson Station, NY. The Advocate will be responsible for conducting client assessments and assisting clients in achieving self- sufficiency through advocacy, counseling, and resource referrals. The Advocate will perform client intakes, unit and perimeter checks, and overall support for clients. $3,000 Sign-On Bonus! We offer a generous benefits package including the following: • $3,000 Sign-On Bonus!, • Health and Dental Insurance, • Vision Insurance, • Night Differential Pay, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES • The Advocate will perform intakes for new clients upon arrival at the shelter., • Establish and maintain positive relationships with clients., • Assist clients to set goals, resolve problems, and make decisions., • The Advocate will provide ongoing support and counseling for clients in reaching their goals., • Negotiate conflict resolution and crisis intervention between clients., • Conduct regular unit/perimeter checks for safety., • Issue violations for breaking of rules., • Accurately report and document in detail all incidents that occur onsite., • Transport clients in the Agency vehicle., • Complete all necessary training as required., • Obtain coverage when unable to work scheduled shift., • Arrive timely for all scheduled shifts, including during inclement weather., • This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients., • All other duties as assigned. QUALIFICATIONS High School Diploma or equivalent required. Bachelor’s Degree in a human services or related field preferred. Prior experience working with the homeless population is preferred. Computer proficiency, including Microsoft Office, is required. Excellent interpersonal, verbal and written communication skills, and the ability to work as part of a team are required. Ability to multi-task, be flexible and prioritize are required. Valid and clean NYS Driver’s License required. Flexibility to work at different sites is preferred. PHYSICAL REQUIREMENTS This position requires sitting and standing for extended periods of time, as well as moderate lifting up to 10-15 pounds. Must be able to go up and down stairs.

Case Manager for their homeless shelter in Hauppauge, NY.

This position is vital for ensuring the safety and support of shelter clients. Advocate in Smithtown, NY, responsible for client intakes, safety checks, and crisis intervention at a homeless shelter.

Job DescriptionJob Description: Program Director/ Case Manager Family Shelter QUALIFICATIONS: The Program Director shall possess the following: o Minimum Bachelor’s degree in Social Work and accompanying license in New York State or related degree from an accredited university. o Good character as evidenced by at least two (2) letters of recommendation from unrelated individuals knowledgeable of the person's background, qualifications, and experience. o Experience in program management, supervision, and homeless services. o Clearance from the central register for Child Abuse and Maltreatment. o A valid driver's license. o Physical ability to climb stairs daily RESPONSIBILITIES: Works at Program site, 4 unit mother/child homeless shelter, providing overall supervision of staff, delivery of professional and confidential services for the residents, and information and referral services to those seeking assistance through Mercy Center Ministries Inc. In consultation with Executive Director and Board of Directors, develop procedures and professional direction for agency programs. Shelter Management: o Ensure appropriate use of department mandated systems, such as Shelter Online Attendance Reporting (SOAR) and Homeless Management Information System (HMIS) and DSS AWARDS, when available o Develop and maintain collaborative partnership with community agencies that provide linkages and services to agency adults, children, and programs. o Maintain good relationships with town, neighbors, first responders o Provide 24/7 on-call services to program staff; ensure timely notification of serious incidents to the Department and timely submission of serious incident report in SMS o Maintain staffing plan as per contract with DSS. Schedule all shelter coverage, evaluation of shelter staff, corrective actions for shelter staff as needed o Any other administrative and/or compliance related responsibility required by the Department o Ensure proper training for each staff member, as per OTDA/DSS requirements o Ensure completion of monthly fire drills at each site, on rotating shifts o Provide crisis management, including issues related to clients experiencing challenges following rules or engaging with staff o Responsible for the timely scheduling of semi- annual site inspection with the Department, accompany the inspector for each site visit, schedule repairs and needed. o Document and oversee all client and facility emergencies, provide support to staff as needed, including emergency relief. Calls from staff on duty to supervisor should be returned in under 1 hour depending on the nature of the message left. o Responsible for service coordination with the clients to assist them in their move to permanent housing o Responsible for ensuring a clean, safe, and functional site doing rounds of entire site 2x per shift and documenting it. o Provide direct supervision, and schedule training for shelter staff o Perform 90-day and annual staff evaluations o Document staff development including corrective actions and policy review meetings Case Management: o Ensure all clients referred by the Department are checked in –in when they arrive, no matter the time of day o Ensures duties of housing and all other shelter staff are completed thoroughly and timely o Document and oversee all client and facility emergencies o Oversee admission, client needs assessment and ILP completion; ensure all housing applications, violations, and discharges are completed thoroughly o Complete shelter admission packet and intake (to be defined by the Department) at client’s admission to the shelter o Complete initial service plan with all clients within 10 days of admission, and every 2 weeks thereafter; document action steps client must take to progress towards permanent housing o Ensure residents are always provided with nutritional meals o Work with client to identify exit plan and timeframe o Ensure client applies for and maintain a temporary assistance case o Assist client to budget for and pay their shelter obligation o Advise, guide, assist and motivate clients to become proactive in attaining all goals to become independent and to maintain responsibility for themselves, their children, and environment o Maintain communication with Executive Director on progress of all clients o Maintain confidentiality of the clients’ personal information o Completed all applicable housing applications each client may be eligible for, including but not limited to Single Point of Access (SPA), permanent supportive housing (PSH), shelter supplement program (SSP) o Develop transition plan with client once preparing to move to permanent housing o Plan and lead weekly house meetings for residents Housing: o Responsible to assist clients identify housing options o Establish and maintain permanent housing resource list, to include landlords, management companies, housing developments, local housing authorities, real estate agency, etc. o Develop a working relationship with all permanent housing resources o Make housing appointments for residents for residents and accompany whenever possible o Advocate for clients with landlords and real estate agents o Assist residents in making housing calls and ensure housing logs are correct o Submit monthly housing logs to the Department listing all permanent housing searches o Secure housing leads from newspapers, internet, real estate agencies and other outside sources and distribute housing leading to all residents o Arrange for transportation so residents can view housing leads o Assist client in all activities once linked to housing-paperwork, TA requirements, etc. o Any other housing related responsibility require by the Department Administrative Responsibilities: o Meet for Director’s meeting with peer Directors, Executive and Associate Directors bi-weekly. o Assist at Fundraisers o Inform Executive Director of potential admission/discharge; and any emergency crisis involving the residents o Attend Board of Directors meetings as required o Complete recordings, reports, statistics as described and required by funding and supervisory agencies *Other Duties as requested.

Job Description Position: Hotline Responder FLSA status: Non-Exempt Hours: Full time, M-F Department: Hotline/ Trauma Support Services Location: Hauppauge, Riverhead, East Hampton, Remote PURPOSE: The Hotline Responder provides immediate, confidential, and trauma-informed support to individuals impacted by domestic violence and/or sexual assault and human trafficking. This role involves active listening, emotional support, crisis intervention, a deep understanding of the dynamics of domestic violence, safety planning, and referrals to appropriate agency services and vital community resources. SPECIFIC RESPONSIBILITIES: • Respond to incoming hotline calls, walk-ins, and agency webchats to conduct client triage screenings for victims/survivors of domestic violence and/or sexual assault and human trafficking., • Provide empathetic, trauma-informed support and active listening to victims/survivors of domestic violence and/or sexual assault and human trafficking., • Offer clear instruction and eligibility criteria for agency services including shelter, counseling, legal advocacy, financial empowerment, case management, as well as other supportive services, and linkages to vital community resources., • Ensure immediate safety of callers and assist with safety planning unique to each individual's situation., • Uphold survivor confidentiality and comply with all relevant legal and ethical standards., • Complete accurate and timely documentation of all hotline interactions in accordance with organizational policies & procedures., • Maintain communication with other internal programs for those seeking or receiving services., • Daily monitoring of agency email and prompt response to staff and/or clients, especially in time-sensitive or emergency situations., • Collaborate with law enforcement, emergency services, shelters, and healthcare providers as needed., • Process waivers for survivors of domestic violence referred through the Department of Social Services as needed., • Daily monitoring of the hotline voicemail box, prompt follow up with callers, and accurate documentation in accordance with organizational policies & procedures., • Maintain related statistics and reports for hotline calls as needed., • Attend required training sessions and participate in ongoing professional development., • Support hotline operations during high-volume periods or emergency situations., • Provide hotline training to new staff and volunteers., • Additional duties as assigned. PREFERRED QUALIFICATIONS • High school diploma or equivalent (Bachelor's degree in Social Work, Psychology, or related field preferred)., • Bilingual (English/Spanish) skills are strongly preferred., • Experience in crisis intervention, counseling, social services, or related fields strongly preferred., • Excellent communication skills and the ability to remain calm under pressure., • Commitment to trauma-informed and culturally sensitive care., • Ability to maintain agency/survivor confidentiality and demonstrate sound judgment., • Proficiency in using computers, Google/Microsoft/Zoom, cloud-based phone systems, and electronic documentation systems., • Must have a valid driver's license., • Survivor-centered and empowerment-based mindset., • Ability to work both independently and collaboratively., • Cultural humility and experience working with diverse populations., • Strong emotional resilience and self-care practices. WORKING CONDITIONS: • This position may be on-site, remote, or hybrid depending on organizational needs., • Sits, stands, stoops, squats, walks, and moves intermittently during work hours., • May lift, push, or pull 10-20 pounds occasionally., • Must have access to a quiet, private space to ensure caller confidentiality., • Must report to the office if you lose internet connection, lack a confidential space, or are unable to fulfill typical work duties while working remotely. OTHER DUTIES: Every effort has been made to make agency job descriptions as complete as possible. However, it does not state or imply that these are the only duties required for this position or the sole responsibilities for which this employee will be accountable. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, is a logical assignment to the position, or is within the scope of generally accepted business practices for an employee with this specific job title. Duties, responsibilities and activities may change at any time with or without notice. The Retreat Inc. is an Equal Opportunity Employer: THE RETREAT, INC. is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, sexual orientation, military status, veteran status, age, marital status, domestic violence victim status, disability, pregnancy-related condition, gender identity, religion, genetic predisposition, familial status, ancestry, prior arrest or conviction record or any other protected category under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The agency values and is committed to providing compassionate, empathetic, culturally aware services to all clients/members. Interactions are approached with these values in mind, and it is expected that clients/members will be treated with compassion, respect, and sensitivity during the provision of holistic, inclusive, and welcoming services. Job Posted by ApplicantPro