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Description Support, Learn, and Make a Difference Are you passionate about helping animals and eager to grow your clinical skills in a fast-paced environment? At Metropolitan Veterinary Associates (MVA), we recognize that our Emergency Veterinary Technician Assistants are essential team members who help ensure our patients receive urgent, life-saving care. If you thrive under pressure, love problem-solving, and enjoy collaborating with a dedicated team, this may be the perfect opportunity for you! Our Mission Our goal is simple but profound: to improve the lives of pets, their families, and our community by providing compassionate, high-quality specialty and emergency care. If you share our passion for animal well-being and collaborative teamwork, we’d love you to explore this opportunity. Who We Are • We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases., • With 13 specialty departments, our team includes top experts in fields such as internal medicine, surgery, cardiology, and more, ensuring comprehensive care for our patients. As an Emergency Veterinary Assistant at MVA, you will play a key role in supporting our emergency department, helping our technicians and veterinarians provide rapid, high-quality care. In this position, you will: • Assist with triage, anesthesia, surgery and discharge preparation., • Provide hands-on support during emergency procedures—helping with patient restraint, positioning, and basic treatments., • Prepare and restock treatment areas with necessary supplies and ensure equipment is clean, organized, and readily available., • Communicate compassionately with pet parents—answer basic questions, direct them to the appropriate team member, and offer a comforting presence during stressful times., • Perform basic laboratory tasks, such as setting up samples for testing and collecting vital patient data under the guidance of a technician or veterinarian. Anticipated Schedule This is a full-time position with the following available schedules: • Sunday-Wednesday: 6:00 AM - 4:00 PM, • Starting at $19.00/hour, will include a 15% shift differential for Sunday only At MVA, we take care of our team in the same way we care for our patients—wholeheartedly. We offer: • Supportive culture with social events & team-building activities, • Competitive paid time off & holiday pay, • Paid volunteer time off, • Education Assistance Program & tuition reimbursement?, • Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team., • Continuing education paid time off and allowance, • Comprehensive medical, dental, and vision insurance, • Mental health-focused services to ensure you thrive both personally and professionally, • Pet adoption reimbursement?, • 401(k) plan with a strong employer match, • Significant employee pet care discount, • Annual uniform allowance so you’re always prepared for the next case We’re seeking Emergency Veterinary Assistants who excel in a dynamic setting and find fulfillment in helping pets in need. You likely have: • Previous experience in a veterinary, animal care, or shelter environment (preferred, but not required if you have a strong desire to learn), • Solid communication skills, especially under pressure, and a keen ability to collaborate in a team-focused environment, • Basic knowledge of animal handling, restraint, and common veterinary terminology (or a willingness to learn quickly), • A calm, organized demeanor—capable of juggling multiple tasks in a fast-paced setting, • Attention to detail and a commitment to accuracy when handling medical records, supplies, and patient care #ACP2

Job Description The Lead Kitchen Assistant is responsible for food preparation, maintaining clean and sanitary areas of food service and serving daily meals at a supportive housing residence for 16 formerly unhoused persons. Reports to: Program Coordinator General Responsibilities Facilitate food services of the residence, including the preparation of meals, service, and clean-up. Develop, plan, and maintain a monthly menu featuring proportioned, balanced, and healthy meals, in coordination with the residents and in consultation with the Program Coordinator. Also prepare dinner meals for a shelter site, 3 days a week. Manage kitchen inventory, maintain list of needed supplies and coordinate deliveries, or obtain items by necessary shopping purchases. Monitor flow of donated food and supplies, maintaining the inventory and FIFO system. Assist with donations delivered to the site and retrieving requested items for pick-up. Maintain the cleanliness of all kitchen and dining areas, as well as the working order and cleanliness of kitchen equipment. Adhere to food handling safety regulations and procedures at all times. Report equipment malfunctions to the Program Coordinator to arrange for repair. Skill/Educational Requirements • High School Diploma or equivalent, • Experience as a cook or in a related role required, • Must possess or have the ability to obtain ServSafe Manager Certification, • Validated knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as accurate food handling, sanitation, and storage, • Current valid State-issued Driver’s License, preferred, • Demonstrate basic math and counting skills, • Demonstrates interpersonal communication skills, both written and verbal, with a team-oriented disposition, • Frequently required to bend/kneel; walk/climb stairs, • Use of hands to finger, handle, feel or operate objects, tools or controls, • Able to regularly lift up to 25 pounds consistently, occasionally lift over 30 pounds, • Spend long periods of time on feet Job Type Full Time Pay: $17.50 per hour Schedule: Sunday – Thursday, 9am – 5pm • 8-hour shift, • Day shift, • Holidays, • Paid Time Off, • Medical & Dental insurance, • Vision insurance, • Life insurance, • 403(b), • Employee Assistance Program, • Employee Perks Program

Job Description Job Title: Nurse Practitioner PROGRAM DESCRIPTION: WES at Philly Home at Girard (2100 W. Girard Ave, Phila PA) and the Riverview Wellness Village (7979 State Road, Phila PA) is an outpatient level of behavioral health care co-located within a shelter for those with housing needs and individuals living in recovery housing within the Riverview Wellness Village in Philadelphia. These housing programs are part of the Pathways to Wellness initiative within the Philadelphia Wellness Ecosystem. Services include care coordination, case management, individual and group therapy and psychiatric care for individuals with a history of substance use. Individuals challenged with substance use disorders often struggle with either seeking treatment or attending treatment consistently. Grounded in a "meet people where they are approach", this program aims to provide individuals with convenient and consistent access to behavioral health services where they reside. The WES multidisciplinary team collaborates with housing providers, primary care physicians, employment supports, substance use treatment providers and more in this integrated program. All team members will adhere to the WES philosophy of Diversity, Equity and Inclusion and adhere to the mission to promote total wellness and provide high-quality behavioral health services to culturally diverse populations through a combination of compassion, innovative thinking, nimble and adaptive strategy, and engagement with clients, staff, and provider partners. GENERAL OVERVIEW OF KEY ROLES & RESPONSABILITIES: The Nurse Practitioner for the Philadelphia Model is primarily responsible for providing (under the supervision of the Program Director and Medical Director) psychiatric evaluations and medication management as well as coordination of mental health care with the Interdisciplinary teams at both Philly Home and Riverview Wellness Village. This Nurse Practitioner will consult with the WES Medical Director, Program Director, and staff regularly regarding new admissions, residents' individualized treatment/care plans, and related matters for the purpose of assuring quality of care and maximizing treatment goals. ESSENTIAL & CORE FUNCTIONS: • Comply with all WES Outpatient Policies and Procedures and perform all duties and responsibilities at the designated program location(s)., • Work collaboratively with the WES Medical Director Program Director, Medical Director and inter-disciplinary care team to ensure compliance with all applicable federal and state regulations as it pertains to providing mental health care and services to the residents of Philly Home at Girard and Riverview Wellness Village., • Ensure initial psychiatric evaluation is completed within the timeframe directed per admission policy and co signed by the Program Psychiatrist., • Provide ongoing psychiatric evaluation and medication management support as medically appropriate., • Confer with Medical Director and staff regularly regarding clinical techniques used, resident progress, and related matters for the purpose of assuring quality of care, as well as providing on-going treatment to residents., • Attend regular case conferences with team members for consultation and input related to resident needs., • Responsible for ensuring the documentation of progress notes and evaluations for residents are in fu II compliance with clinic policies, federal and state laws, and regulations always., • Treats residents, fellow employees, campus providers and visitors courteously and with respect., • Other related duties as assigned. EDUCATION & EXPERIENCE: The Nurse Practitioner must possess an NP certification in PA with Psychiatric clinical rotation experience. Minimum of one year experience with Adults. Experience in providing care to those with a history of substance use preferred. Current DEA license & CPR certification required. Must have current, working knowledge of information and techniques utilized to diagnose and treat diseases, withdrawal management and psychiatric disorders. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive mental health-care measures. Must have strong, active listening, oral comprehension and communication skills and be able to document care in Electronic Health Record (EHR). Must meet all Department of Health (DOH), Department of Behavioral Health & Intellectual Disability Services (DBHIDS) and Community Behavioral Health (CBH) staffing requirements. Bilingual capabilities a plus. COMPETENCIES & PERSONAL CHARACTERISTICS: • Ability to apply principles and practices of effective psychiatry, treatment, goals, evaluation, and training to promote and encourage resident care and professional growth and development of all clinical team members., • Knowledge of the disease process, medication management, serious mental illness, co-occurring disorder treatment, screening and assessment tools, psychological diagnostic methods, and terminology. • Knowledge of wellness, trauma-informed care and de-escalation strategies and supports., • Working knowledge of resident needs, resources, and organizational structure as it relates to holistic care., • Knowledge of applicable federal, state, and local laws, rules, and regulations; able to interpret, explain and apply regulations, policies, and procedures., • Working knowledge of and ability to use electronic medical records and other computer applications related to the work., • Ability to plan, supervise, review, and evaluate the work of staff., • Ability to communicate effectively both orally and in writing., • Ability to plan, prioritize, organize, analyze, evaluate, and make sound decisions., • Ability to demonstrate interpersonal sensitivity and work with a diverse population with respect to cultural and social factors., • Ability to work with vulnerable populations with respect to physical, emotional, and mental health considerations., • Excellent interpersonal, time management, observation, and communication skills., • Proficient skills in establishing and maintaining effective wo1k relationships with peers, subordinates, superiors, and external stakeholders., • Knowledge: Understands duties and responsibilities, has necessary skill set and technical skills. Understands company mission/values., • Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions., • Relationship with Others: Demonstrates good rapport and cooperative working relationships; inspires confidence from patients, visitors, and staff by always performing in a highly professional manner and maintains a professional relationship with outside referral sources., • Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available., • Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information conveyed. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success., • Quality of Work: Maintains high standards. ORGANIZATIONAL ACCOUNTABILITY & RELATIONSHIPS: 1. The individual is to be supervised by the WES at Philly Home-Riverview Wellness Village Program Director. ADDITIONAL RESPONSIBILITES: Perform other duties and special projects as assigned. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL and MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While preforming this job, the employee must be able to meet the physical and mental demands which may be strenuous at times. The employee must be prepared to work with uncooperative or aggressive residents. At times, the employee may be required to stand, sit, walk, reach with hands and arms, stoop, kneel, crouch, or crawl for extended pe1iods oftime. The employee must occasionally lift, push, or pull light to medium objects up to 10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focns. Regularly, the employee will be required to talk, hear, and use hands. While working in client areas, the employee could be exposed to environmental hazards and contagious diseases. Knowledge of hospital health, infection control, ethics, and de-escalation policies is essential to successfully perfonn the functions of this position. All employees must follow the WES Infection Control policy and all federal, state, and local infection control regulations. Flexibility and scheduling are also necessary to complete required duties. GENERAL SIGN OFF: The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies. I have read and understand this explanation and job description. Print Name: Employee Signature: Date: ------- Human Resources Signature: Date:

Job DescriptionGENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: This is a clinical position within a housing shelter and substance use recovery housing that has co-located services to support individuals with substance use disorders. The Clinician will provide direct Behavioral Health services to program, complete required clinical documentation, and casework. Services include biopsychosocial assessment, treatment planning, individual and group therapy and other wellness activities. The Clinician will provide education to residents about recovery and other disorders that will guide and offer support in the development of adaptative skills and behaviors necessary to recover from their substance use. The Clinician will complete administrative documentation as required. REQUIREMENTS: Master's degree in psychology or social work. LCSW, LSW, LPC preferred. 3 years experience working with adults. Experience working with individuals with both mental health and substance use challenges ESSENTIAL & CORE FUNCTIONS: 1. Provides direct service in intake, completes Biopsychosocial data, including that relates to clients' mental and physical health, substance use /addiction behaviors and assesses their readiness for treatment., 2. Completes assessments, 302 crisis support, group/individual, and family therapy., 3. Collaborates with staff, psychiatrists, and residents in developing and coordinating treatment plans in accordance with participant interests and desires., 4. Interacts effectively with each resident. Works with residents and, when appropriate, their support systems to produce behavioral, cognitive, and/or emotional changes that meet treatment goals., 5. Completes individual treatment/recovery plans every 90 -days and other clinical documentation to maintain clinical records in compliance with regulatory and Agency requirements including crisis and discharge plans., 6. Completes administrative documentation as required by Agency guidelines including daily documentation and case notes., 7. Completes request for information, informational summaries and other correspondence as required., 8. Assess other functional, behaviors and life-skill needs that may impede recovery and make referral to appropriate supports. These may include job placement services, educational services, intensive case management and support groups., 9. Provide on-going program evaluation and recommendations to the Clinical Director for continuous growth and quality., 10. Prepare and submit weekly and monthly program reports to the Director., 11. Participates in staff meetings, in-service training, staff development and clinical case conferences as required., 12. Community visitation supports such as hospitals, crisis centers etc. Supports community outings and events to assist residents with their recovery goals., 13. When applicable, recommends and makes appropriate referrals to other programs within and outside the Agency; completes all program documentation forms including incident reports., 14. Travels on a minimal basis to assist clients with their recovery goals., 15. Attends all scheduled supervision sessions with immediate supervisor or designee. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. GENERAL SIGN OFF: The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies. I have read and understand this explanation and job description. Print Name: Signature: Date: Human Resources/Management Signature: Date:

Job Description POSITION SUMMARY: CFH is looking for qualified Safety Liaison. Under the supervision of the Site Manager, the SL will ensure the provision of personal and physical safety for all who live and work in the community called Center for H.O.P.E. They will maintain order and monitor the comings and goings of community members (participants) while using state-of-the-surveillance tools to assist in the day-to-day operations of the facility. Additionally, they will function as an advocate, community organizer and customer services representative for CFH along with addressing the daily living needs of the community members. All Safety Liaisons must remain at their assigned location until a relief reports to work. PRIMARY RESPONSIBILITIES: • Clock in and out (punch in and out) utilizing the ADP systems. All punch in and outs must indicate report times, lunch times and all time off requests;, • Monitor the front door and lobby area along with welcoming/greeting community members, visitors and new intakes;, • Receive intake documentation such as POS’s, Declaration of Homelessness and complete all internal paperwork for new intakes;, • Conduct pat-downs and search the personal belongings of community members as they enter the Center via the wand, etc.;, • Ensure that all visitors sign in and out via the visitor’s log book;, • Escort visitors and new intakes to the appropriate internal parties;, • Answer incoming calls and direct the calls to appropriate Service and/or Management Team members;, • Report unsafe conditions and community member’s safety concerns to Director of Operations via the Maintenance Request Form;, • Receive and send documents along with distributing memos and information to community members;, • Accept, sign-off on and confirm packages and deliveries from various parcel services, regular mail and other similar service providers;, • Collect, document and make available medication, where appropriate;, • Make accurate entries in the daily log book, including elevator log book and daily log sheets;, • Move throughout the Center to ensure safety/security of all and open/close TV rooms and showers;, • Serve as an advocate and assist and escort community members to appointments, where appropriate;, • Distribute linen and toiletries and make along cleaning supplies to assist community members with chores;, • Make resources available i.e. SEPTA schedules, program activities, etc., • Monitor community members while in the Brotherly Love Cafe;, • Deliver late plates to community members who miss dinner due to evening obligations;, • Document and complete shift and incident reports while with creating and monitoring the bed sheet;, • Utilize web-based platforms such as Outlook, to send/receive emails, complete internal documents and reports such as incident and shift reports;, • Address emergency situations, including but not limited to, medical, fights, contraband, etc.;, • Conduct locker and room searches and bag and tag, where appropriate;, • Complete regular perimeter checks every 30 minutes daily., • Support SM and LSL in conducting fire and shelter-in-place drills;, • Attend internal and external community events, activities, meetings, workshops and training;, • Maintain the sanitation and cleanliness of the all SL stations, including the lobby;, • Work along with other support team members to maintain the safety, sanitation and cleanliness of building and garage;, • Remain at your post until your relief is present along with providing a verbal shift report; along with transferring Center keys;, • Other duties as assigned. KNOWLEDGE AND SKILLS: • Must be a trained security professional;, • Must have basic computing skills;, • Must be able to lift 75 lbs.;, • Must have strong interpersonal and customer service skills;, • Must be flexible and able to quickly adapt to changing situations;, • Must have the ability to work independently and as a member of a team;, • Must take initiative and identify opportunities for process improvements. EDUCATION AND WORK EXPERIENCE: • High School Diploma or GED required with at least 2 years’ experience providing professional security, customer service, community organizing, hospitality, or advocacy along with a working knowledge of the homeless, addicted and behavioral health population., • Valid driver’s license preferred. Salary commensurate with experience, plus benefits package. The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.

Job DescriptionUrban Affairs Coalition (UAC)/Center for Hope (CFH) Job Description Position: Housing Case Manager- Tioga Simpkins House - Temporary Department: Case Management Reports To: Assistant Director of Client Services-Tioga Position Summary: UAC/CFH is looking for a qualified Housing Case Manager for its CFH Tioga Simpkins House location. Under the supervision of the Tioga Simpkins House-Assistant Director of Client Services, the Housing Case Manager will assist and support in achieving full compliance with the City of Philadelphia's Office of Supportive Housing Shelter Support Services program. The Housing Case Manager will enroll, orient, and carry a caseload of up to 32 participants. This position is responsible for working with participants to link and coordinate services including but not limited to county assistance benefits, educational or vocational training, medical services, and continuing care/follow-up. This position works in collaboration with the Assistant Director and Safety Liaison staff to ensure the provision of services as prescribed by the City of Philadelphia's Emergency Housing Standards. Primary Responsibilities: • Function as part of the Case Management team to complete orientations & registrations for new Center for Hope-Carlisle intakes., • Provide the full range of housing case management services to an assigned caseload of up to 38., • Conduct participant assessments, schedule appointments, make recommendations, coordinate services, compile reports, and keep necessary records/ case notes., • Create, maintain, update, and produce client charts, case notes, service plans, confidentiality agreements, and all other necessary documentation as required by the funder and administration., • Establish and maintain referral relationships with services providers., • Arrange County Assistant Office, Social Security, and other appointments to ensure timely and continued receipt of benefits., • Schedule psychiatric evaluations, medical referrals, and outpatient treatment services., • Identify social services resources for participants to make appropriate referrals., • Make appropriate referrals to educational and vocational training programs., • Attend weekly Team Meetings, monthly Participant Progress Review Meetings, and monthly All Staff Meetings., • Attend funder, agency, and department training as mandated by compliance requirements and mutually agreed with management and funding agency., • Attend and participate in company outreach events that support agency programs., • Attend all mandatory staff functions., • Excellent oral and written communication skills., • Strong organizational skills and ability to multi-task., • Ability to work collaboratively, • Basic typing abilities., • Knowledge of Microsoft applications (Outlook, Excel, etc.)., • Bachelor's degree in Social Work or Human Services related field, • 2-3 years of case management experience is required., • Experience working with at-risk populations including but limited to; the chronically homeless, those suffering from addiction and/or mental health issues, those with a criminal history, intellectual disabilities, VETs, medically fragile, and adults 18 years or older is preferred.

Job Description Description & Responsibilities The DV Hotline & Intake Services Manager supervises our Hotline & Intake staff at Women Against Abuse (WAA) (24/7 department) providing high quality and trauma informed client services that include safety planning, resources and referrals, safe haven intake, maintaining client records, all in accordance with our Agency standards. In addition, they will serve as a liaison managing a coordinated effort between WAA, the Philadelphia Domestic Violence Hotline Collaborative (PDVH), the Philadelphia Office of Domestic Violence Strategies (ODVS), local hospital emergency rooms, Health & Human Service providers and other local & government agencies including the FBI’s Human Trafficking division providing technical assistance and providing/recommending training needs. Additional responsibilities include but are not limited to: • Regularly reviewing data & reporting, addressing and adjusting as needed., • Working with WAA Agency staff and PDVH to create on-going trainings & related materials., • Supporting the Evaluation & Learning Team on the quarterly ODVS reporting review and finalization., • Participating as a guest speaker in the Agency domestic violence advocate training (JARS), as needed., • Providing on-call coverage for the Residential Sites and Hotline., • Assisting clients and other staff in establishing and maintaining a safe and supportive community environment., • Working collaboratively with the Director of Facilities and Maintenance Supervisor to ensure rooms are turned over in a timely manner. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements & Preferred Qualifications • Master's Degree in Social Work, Psychology or related field OR an equivalent combination of education and experience, required., • A minimum of two (2) years Supervisory experience, required., • A minimum of two (2) years Case Management, behavioral health or related experience, required., • A minimum of one (1) year of residential services experience and at least one (1) year experience in crisis intervention or emergency shelter, required., • Demonstrated proficient computer skills including Microsoft Office (Excel, Outlook, Word, etc.) required., • Demonstrated effectiveness of crisis intervention, required., • Demonstrated ability to work effectively within a diverse community population, required., • Working in an urban setting with underserved communities preferred., • Demonstrated ability to work effectively as a team member, required., • Demonstrated commitment to service of others, required., • Demonstrated proficiency in communication, both verbal and written, required., • Experience working with survivors of domestic violence and/or intimate partner violence advocacy and issues, preferred., • Bilingualism or conversational in a language in addition to English is strongly preferred., • Demonstrated ability to effectively represent an advocacy agency or function, preferred., • Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5)., • Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs. Monday - Friday 40 hours per week (one day 1:00 PM - 9:00 PM) & rotational on call responsibilities Salary Range: $53,000 - $60,800 based on years of experience

Job Description Description and Responsibilities The role of the Longer-Term Housing Case Manager is to provide and coordinate continued supportive aftercare housing, counseling services, and advocacy to a caseload of clients/former shelter residents in order to enhance their ability to maintain safe independent living for successful integration into the community in accordance with the mission and vision of the Agency. Responsibilities include but are not limited to: • Providing individual case management (Advocacy, Needs Assessment, Action Planning and Evaluation according to established professional guidelines and norms for an assigned caseload.), • Accompany residents to appointments as necessary for obtaining and maintaining safe independent housing., • Provide in home and telephone, ongoing individual support and informal counseling and makes outside referrals when appropriate., • Assist former shelter residents in applying for relocation fund assistance., • Identify new resources, develops informational materials and networks with community resources on housing resources, financial literacy, domestic violence, tenant rights, and others as needed for use by survivors of domestic violence. All responsibilities are implemented according to our mission and values and according to Agency standards. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements & Preferred Qualifications • Bachelor’s Degree in social services or related field with two (2) years experience in direct service and/or advocacy is required, • Experience in a residential setting is strongly preferred, • Driver's License & Passing of MVR (motor vehicle record search) required, • Demonstrated ability to work effectively with a diverse population is required, • Experience working within an urban setting is preferred, • Demonstrated ability to work effectively as a team member is required, • Demonstrated proficiency in communication, both verbal and in writing, is required, • Some experience in working on domestic violence issues is strongly preferred, • Bilingual or conversational in addition to English, preferred, • Prior Case Management experience preferred, • Demonstrated skill in crisis intervention, conflict resolution, group facilitation and counseling is strongly preferred, • Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer), • Must attend/complete upcoming Domestic Violence Advocate Paid Training (February 17 - March 5) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs. Monday - Friday 9:00 AM - 5:00 PM (40 hours per week) $21.42 per hour Travel around the Philadelphia community required; $1,000 sign-on Award Bonus

Job Description POSITION: Residential Aide (Part-Time/Full-Time) DEPARTMENT: ODAAT/Shelter Services REPORTS TO: Lead Residential Aide/After Hours Manager Job Description PROGRAM SUMMARY: One Day AT A Time (ODAAT) is a Program Partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services, ODAAT consumers can expect the support of staff to bring systems together to achieve positive outcomes. Staff offers support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach. POSITION SUMMARY: This position offers provisional care to clients and supports the operation of the ODAAT Shelter Programs. Specifically, the Residential Aide provides services to consumers in a therapeutic residential setting in accordance with established program objectives and the treatment goals of each individual being served. Shelters operate 24-hours per day, seven days per week. The core responsibility of the Residential Aide includes the continued assurance of the safety and security of the residents within the facility. The work is performed under general supervision. KEY DUTIES AND RESPONSIBILITIES: • Receives new clients, completes intake paperwork, creates proper client files and orients new clients to ODAAT services and its policies, • Stores, administers, and documents the monitoring of medications taken by residents in accordance with agency’s policies and procedures, applicable laws, and regulations governing such activities, • Completes hourly house rounds and records findings in logbook, • Prepares and/or supervises preparation of meals, • Encourages compliance with house expectations, • Assists consumers to see that adequate supplies are on-hand ( e.g., cleaning agents, paper products), • Provides reports, keeps attendance and other documentation, as needed, • Provides for shelter and safety needs of residents, • Attends residential staff meetings as directed by Shelter Director and other staff meetings and trainings, as required, • Takes an active role in client hygiene, as necessary, • Maintains building and grounds, as assigned, • Assists with group while monitoring safety needs and encouraging participation, • Transports clients, using ODAAT vehicles, as necessary, • Available for all shifts including weekends is required, as assigned, • High School Diploma or equivalent required; Related training/certifications post high school, preferred, • Familiar with Microsoft Office software, including Excel and Outlook, • Proficient with Google search and email, • Demonstrated written and verbal communication skills including typing and writing, • Must possess strong interpersonal and customer service skills, • Must have the ability to work independently and as a team member, • Must take initiative and ability to identify process improvements, • Knowledge of first aid methods and techniques, • Ability to learn and apply written policies and procedures related to work, • Ability to concentrate on a designated area for extended periods, • Able to set and observe appropriate boundaries with clients, • Possess well-developed decision making skills and attention to detail with a high level of accuracy, • Ability to excel in a diverse, collaborative team environment, • Able to multi-task and remain calm in demanding and unpredictable situations, • Possess ability to understand various Homeless operations and procedures, • Able to maintain a professional, customer service-oriented attitude at all times, • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc., • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand, • Possess excellent time management skills and the ability to work with minimum supervision, • Ability to transport individuals as needed, and travel to various sites and locations daily, • Able to meet a flexible work schedule including holidays, evenings and weekends; and, • Available on-call for emergencies by telephone and/or mobile phone LICENSES AND CERTIFICATIONS • Valid Pennsylvania driver’s license, strongly preferred PHYSICAL REQUIREMENTS • Able to lift/move weight up to 75 lbs., • Vision adequate to perform the responsibilities and functions of the job efficiently., • Must be able to sit for 2 or more hours per day., • Must be able to stand for 2 or more hours per day., • Must be able to operate a computer/hand-held digital device for more than 2 hours per day., • Must be able to drive or ride in a moving vehicle. WORK ENVIRONMENT The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless and adjudicated community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, and pre-employment drug/alcohol screen. Interested applicants should include their cover letter and resume along with salary requirements. (Telephone calls will not be accepted) UAC/ODAAT is an Equal Opportunity Employer

Job DescriptionDescription & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements • A High School Diploma or the equivalent is required., • At least one (1) year experience in an advocacy, crisis or shelter support position is required., • The ability to read, write and comprehend English is required., • Demonstrated ability to work effectively with a diverse population is required., • Demonstrated ability to work effectively as a team member is required., • Demonstrated commitment to service of others is required., • Demonstrated proficiency in communication, both verbal and written, is required., • Bilingualism is strongly preferred., • Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5)., • Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs. Friday & Saturday 11:00 PM - 7:00 AM (16 Hours/week) $16.82 per hour

Job Description Housekeeping Assistant (Part-Time) The Housekeeping Assistant is responsible for overseeing the laundry and housekeeping services at our shelter, while providing a welcoming presence for guests. Schedule Approximately 16 hours a week, including weekends & holidays, as needed Reports to: Program Coordinator General Responsibilities Ensuring all laundry is done in a timely manner. Maintaining inventory & storage of household supplies. Overseeing good order of the site, as well as the entire storage area & clothing room. Conducting regular site checks and monitoring the day room as necessary. Assuring shower and bathrooms are properly supplied with toiletries. Collaborate with guests and staff to maintain cleanliness and safety of facility. Distribution of supplies as necessary. Document/escalate emergencies as needed. Keep incoming staff informed of ‘need to know’ information during shift changes. Participate in staff meetings and trainings as required. Skill/Educational Requirements • High School Diploma or equivalent, • Housekeeping experience a plus, • Must possess basic computer skills (internet and email), • Strong interpersonal, organizational & communication skills, • Team-oriented disposition Physical Requirements • Frequently required to bend/kneel; walk/climb stairs, • Use of hands to finger, handle, feel or operate objects, tools or controls, • Able to regularly lift up to 25 pounds consistently, occasionally lift over 30 pounds, • Spend long periods of time on feet Benefits Employee Assistance Program

Job Description JOB TITLE: RA Evening Supervisor, 3 PM to 11 PM, some weekends Saint John’s and Good Shepherd Program JOB CLASSIFICATION: Exempt Full time 40 hours DEPARTMENT: Catholic Charities, Housing and Homeless Services Division, Saint John’s Hospice and Good Shepherd REPORTS TO: Operations Manager DIRECT REPORTS: Resident Assistants (RA’s) All shifts SUMMARY: In a manner consistent with the mission and values of Catholic Charities, Saint John’s Hospice and Good Shepherd programs, the Resident Assistant (RA) Supervisor is responsible for managing all RA’s at Saint John’s and Good Shepherd. The RA Supervisor completes weekly scheduling of RA’s and documents that all shifts are filled at both sites. The supervisor monitors RA job performance while using progressive disciplinary management techniques. The RA supervisor reports to the Operations Manager all information related to RA job performance, ensuring professional behavior, interactions and treatment of participants under their care. The RA supervisor is meant to be the model of professionalism demonstrating to staff the way to be respectful, courteous and kind to all participants, visitors, donors and volunteers. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Posting open RA positions internally and externally, • Recruiting, interviewing and hiring RA employees under the supervision of the Operation’s Manager and Program Director, • Training new employees in all aspects of their job duties, ensuring that all requirements of the job are understood prior to working alone, • Will ensure shift coverage and assist in emergencies, • Scheduling Trauma Informed Care training for all staff, • Ensuring that all RA’s are enrolled in and attend Trauma Informed Care classes, • Creating and distributing the weekly RA schedule to managers, supervisors and the front desk, • Responsible for overseeing the shelter care, support, and monitoring of participants by ensuring they Sign-in and Sign-out during RA shifts, • Collaborate with Program (Social Work) Supervisor to manage medication administration and ensure RAs’ compliance with policies., • Holds or able to obtain certification in CPR and first aid., • Obtains and maintains food safety handling certification, • Monitor RA generated reports and ensured communication between RA’s, Front Desk and Case Managers, • Maintains client and staff confidentiality in conformance with Agency confidentiality, • Supervise and monitor RA’s performance, provide ongoing training and support, and address any issues related to job performance. Other Duties and Responsibilities • Maintain scheduling and management of the staff calendar, ensuring regular shift coverage and coverage for call outs, holidays and vacations., • Is available to assist in any emergency/crisis with the residents., • Monitor and ensure hourly rounds, logbook, and daily worksheets are completed., • Lead regular monthly RA team meetings (and emergency meeting when necessary)., • Ensure RAs adheres to Best Practices for Creating Safe and Dignified Experiences for Emergency Meal Guests and Definitions of Safety, Dignity, and Trauma-Informed Practice guidelines during dinner and snack., • Work collaboratively with Coffee House supervisor to ensure efficient operations across programs and daily communication., • Ensure that medication is distributed as per approved guidelines, in collaboration with the Program (Social Work) Supervisor., • Train RA’s on medication administration, • Attend staff meetings, supervisory sessions and make use of in-service opportunities., • Other responsibilities as assigned., • Always maintains professional presence and behavior, • Provides a welcoming environment for visitors and volunteers, • Ability to supervise, evaluate and direct RA team, • Ability to apply and ensure rules and regulations are upheld, • Ability to maintain professional boundaries and behavior, • Has a desire, interest and ability to work with men having Drug addiction and/or mental illness and a history of homelessness., • Has excellent organizational skills, is flexible, hospitable, and able to work independently and as part of a team., • Ability to respond positively to changing priorities, • Good judgement and communication (oral and written) skills, • Works well with others; is flexible and hospitable, • Holds current valid state driver’s license, • BA, BS, BSW with (3-5 years) supervisory experience working with individuals experiencing Drug addiction, mental illness and homelessness.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off ABOUT YOU: • You love dogs and would love manage an environment that cares for them all day, every day!, • You are operationally minded and produce high quality work., • You enjoy planning a team's work tasks, communicating the plan, and driving the execution of the plan., • You're a clear communicator., • Youre the kind of person who takes your job seriously., • Youre focused on achieving goals consistently and efficiently., • Youre careful not to make mistakes and can be counted on to keep your team and all the dogs in your care safe and well cared for!, • You are cooperative, helpful and careful., • You enjoy working in a collaborative harmonious teamwork environment while driving results.*If you are seeing yourself in these words, wed love to talk to you about our Shift Team Lead role. ABOUT US: Were Dogtopia and we are a unique breed! We love and care for our Pet Parents pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training in dog behavior and care, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in your care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year! We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundations Fetch It Forward, support of local communities and shelter initiatives with a mission that Enables Dogs to Positively Change Our World. ABOUT THE SHIFT MANAGER ROLE: The Shift Lead is responsible for maintaining accountability and safety for a team of up to 20 employees and a group of up to 80-100 customer dogs! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required. We do operate 15 hours a day, 365 days a year. As a result, our management team is required to have availability to work some weekends and holidays. Shift Leads must meet the following requirements, demonstrate symbolic leadership, as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to: • Upholding and setting the example for our company values, • Overseeing training and developing of team members, including offering regular feedback as well as writing and delivering performance reviews, • Providing the highest level of customer service to our clients, • Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area, • Ensuring that all Dogtopia health and safety policies are followedSuccessful candidates should:, • Have direct management experience of a team of 5 or more employees. This is an entry level management position but you must have some prior management experience at a minimum., • Have a genuine affinity for dogs; they are the center of our business!, • Be willing and able to complete our E-learning platform modules in store and at home(attending the playrooms may occasionally be required), • Possess strong verbal communication skills and the ability to train and develop teams, • Possess strong skills in organization, multi-tasking, and maintaining oversight, • Demonstrate proven customer service skillsThe Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like Its the Most Exciting Day Ever! Benefits: • Bring your dog to work, Retail and Service Discount, Paid Time Off, Tips and Bonus As part of the management team, it is expected that shift leaders will be assigned special projects, duties and responsibilities in addition to the above list to develop further growth of the store and towards management positions. Benefits: • Employee discount, • Paid time off, • Bonus based on PerformanceShift:, • 10 hour shift, • 8 hour shift, • Afternoon shift, • Day shift, • Morning shift, • Weekend shift, • Holiday shiftSupplemental Pay:, • TipsWork Days:, • Holidays, • Monday to Friday, • Rotating weekendsWork Location: In person

Job Description The Direct Service Professional (DSP) is directly responsible for creating an environment that reflects the mission of RHD's Fernwood and complies with the standards of the Philadelphia's Office of Homeless Services(OHS). The DSP provides direct service to the participants referred to RHD Fernwood as well as providing assistance and information to individuals from external agencies. Essential is the ability to provide information and assist in basic needs to the participants in a calm, consistent manner. Documentation of service along with minor cleaning and upkeep of the common areas is expected. A commitment to the RHD Values should be demonstrated as job duties are performed. • Provide orientation and intake paperwork with Participants and assist volunteers and volunteer groups within RHD/Fernwood, • Provide support to encourage resident's effort to accomplish tasks and be available to meet with residents individually as needed., • Answer phone and document messages, activities, observations and other information in logbook, related forms, shift summaries, and other documentation, • Serve as a liaison among the residents, case managers, advocates, service providers, OHS and staff, • Participate in shift changes, fire drills, and Shelter-in-Place drills along with any other evacuation or emergency incidents to ensure the safety of our Participants and staff., • Medication Monitoring (monitor residents taking medication, counting narcotic medication and reviewing medication books)., • Conduct safety checks and be observant in and outside the facility to ensure safety and appropriate behavior., • Intervene in crisis situation and document all critical incidents (Incident Report must be completed within 24 hours of the incident)., • Manage the completion and submission of RHD/Fernwood's daily census to Office of Homeless Services., • Conduct bed check and collect signatures for the OHS Monthly Individual sign-in log.Requirements, • High School diploma or GED is required, associates or bachelor’s degree is preferred, • Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job., • Prior experience in the human services field, preferred., • Valid driver’s license, • Subject to employment screenings, including FBI clearance. if applicable Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Job Description We are seeking a Bilingual Medical Case Manager fluent in Spanish and English fluency to join our community-based organization! Medical Case Managers are members of the interdisciplinary team within the Health Access Services department, serving patients at one or more of Philadelphia FIGHT's Community Health Center sites. This position provides both short- and long-term medical case management services to patients with chronic or complex health conditions, and/or socio-economic vulnerabilities (e.g., chronic conditions driven by social determinants of health, Hepatitis C, HIV, etc.). Responsibilities include coordinating access to public benefits, assisting with treatment adherence, coordinating transportation to/from medical appointments, providing therapeutic support, and other essential services. The position is essential in ensuring that services are aligned with Philadelphia FIGHT's mission to advance health equity and promote the well-being of the communities we serve. About the Role: • Schedule: Full-time, Monday - Friday (9:00 - 5:00 PM)., • Location: Philadelphia FIGHT Community Health Centers 1233 Locust St, Phila, PA 19107, • Compensation & Benefits:, • FSLA exempt with annual salary of $56,000-60,000 per year, • 3 weeks of PTO annually + 11 paid holidays, • 403(b) plan with company matching, • Medical, dental, vision, and life insurance, • FSA for medical, dependent care and transportation expenses, • Discounted education options with partnered institution Pierce College Requirements: • Bachelor's degree required in a Social Services related field., • 2+ years of related experience., • Must possess basic computer skills to perform job duties including desktop computing, electronic medical records, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as HRIS and Microsoft Word, Excel, etc., • Discretion, initiative, and ability to maintain HIPAA compliance., • Due to a high volume of Spanish speaking patients, bilingual candidates (Spanish/English) are strongly preferred., • Knowledge of de-escalation methods or willingness to be trained in these methods., • Must be able to exercise good judgment and identify when to escalate issues as appropriate., • Ability to handle stressful situations while providing exceptional customer service., • Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, HRSA, CLIA and funding body regulations., • Strong skillsets in interpersonal relationships and teamwork, attention to detail, dependability, customer service, time management, autonomy and problem solving., • Candidates must possess strong communication skills, the ability to multi-task and excellent attention to detail and follow-up skills., • Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and patients., • Excellent problem-solving and conflict resolution skills., • Ability to display a non-judgmental attitude. Responsibilities: • Manages a caseload of clients living with chronic or complex health conditions and/or socio-economic vulnerabilities (e.g., chronic conditions driven by social determinants of health, Hepatitis C, HIV, etc.)., • Identifies and advocates for clients engaged in care within one or more of Philadelphia FIGHT's Community Health Centers sites related to shelter/housing, utility assistance, food assistance, clothing banks, medication assistance programs, substance use and/or behavioral services, etc., • Assesses un- and under-insured clients' eligibility for Pennsylvania public benefits (e.g., Medicaid, MAWD, CHIP, SPBP, etc.)., • Maintain regular contact with clients, guided by program requirements, client needs, and care goals., • Conduct biopsychosocial assessments and develop individualized, goal-oriented, and strengths-based service care plans at intake; reviews and updates quarterly in collaboration with the care team., • Provides benefits assistance and enrollment for clients via COMPASS., • Follows up on benefit applications and advocate on behalf of clients with the County Assistance Office., • Provides trauma-informed therapeutic support, including crisis interventions in collaboration with behavioral health and medical providers., • Maintains client files by accurately and timely documenting all client interactions medical records to the electronic medical record system, including benefit applications, appointment adherence, medical treatment plans, medication adherence, and any subsequent follow up., • Identifies and advocates for population-specific support services for those who need gender-affirming care, immigrants, clients who are blind, deaf/hard of hearing, have cognitive abilities, etc., • Supports clients at medical appointments or during home visits as needed to ensure continuity of care., • Participates in on-call rotation during regular office hours., • Serves as a mandated reporter for minor patients in cases where harm is perceived or evident., • Supports department operations by providing cross-coverage for Health Access Services staff (e.g., Medical Case Managers, Benefits Access Navigators, Assistant Case Managers, receptionists, etc.)., • Abides by all compliance standards and operational activities, including but not limited to, completing training, attending all required staff meetings, supervision meetings, participating in events, etc., • Assists with special projects, organizational events, staff coverage, etc., when needed., • Other duties as assigned to fulfill FIGHT's mission. FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds. We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.

Job DescriptionDescription: The Targeted Case Manager – D&A Specialist will provide services to participants, living in the community with persistent mental health and drug and alcohol challenges. After assessing needs, the Drug and Alcohol Specialist helps the participant with obtaining resources and services in the community, in a partnership that focuses on recovery and the achievement of the participant’s goals for community living. The Drug and Alcohol Specialist also is instrumental in assisting homeless individuals to locate adequate shelter/residence. The Drug and Alcohol Specialist also engages individuals who are incarcerated acting as a community link in reestablishing a productive life within the community once released. The D&A Case Manager is a full time position, Monday - Friday, 8:30 AM - 5:00 PM (with the opportunity to create a flexible schedule with manager's approval). This is a hybrid work from home position, with required in-person participant visits and office days and occasional work from home options. The rate of pay for this position will be an exact rate of $24.00/hour. As an MHP full-time employee, you will have access to the following benefits: • Generous Paid Time Off (Up to 39.5 paid days off per year!), • Medical, Dental & Vision Insurance (Effective after first month!!), • No Cost Life and Disability Insurance, • Flexible Spending Accounts, • No Cost Employee Assistance Program, • Retirement Plan with Annual Discretionary Employer Contribution, • Employee Referral Bonuses, • Tuition Reimbursement, • Federal Student Loan Forgiveness Program WHAT YOU'LL DO • Provides assessment of substance use to determine the need for treatment and other services including specialized housing and other recovery supports in the community., • Develop individualized plans with the participant and other members of the case management team to address substance use treatment needs., • Links the participant with the appropriate substance and alcohol use services and monitors these services with other case management team members., • Provides consultation and support to case managers in identifying and engaging individuals who are experiencing substance use issues., • Supports individuals in the community with obtaining necessary substance and alcohol use treatment., • Facilitates a weekly Drug and Alcohol Recovery group., • Continually engages ambivalent individuals to assess their readiness for treatment or services, assesses their stage of change and actively works with them utilizing motivational interviewing., • Conduct outreach to locate individuals on their caseload who may be missing and have a concern about substance use., • Collaborates with participants to identify, develop, and access resources and supports to increase their success in self-sufficiency, community integration, and community inclusion., • Collaborates with participants to assess their hopes, strengths, accomplishments, and challenges and create goals; assists in identifying support and arranging services and resources to achieve goals., • Supports, teaches and models recovery and recovery tools and models personal responsibility, self-advocacy, and hopefulness., • Coordinates and/or chooses relevant supports to support participants in developing their self-directed recovery and crisis plans; facilitates the participants' self-review of their progress upon each encounter., • Provides crisis intervention and de-escalation to participants as necessary., • Obtains necessary information during the intake process and collaboratively documents participant progress in MHP’s electronic health records system at the time of service. Credible; ensures that all data is correct by verifying the information with the participant., • Supports and assists participants in the community when necessary and ensures participants safety when participating in events, visits, and other interactions., • Complies with all other established quality and regulatory standards, including supervision and training requirements., • Applies general knowledge of Recovery services to complete small projects or conduct a series of tasks with a limited degree of supervision., • Creates weekly schedules, two weeks in advance, that meet program productivity standards and supervision., • Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) who violates any MHP policy or law on which you have been trained or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director – Quality Improvement & Compliance and/or Human Resources., • Bachelor’s degree with major course work in one of the following areas: sociology, social work, psychology, gerontology, anthropology, criminal justice, theology, nursing, counseling or education; or be a registered nurse whose duties will be limited to TCM responsibilities only., • Minimum of 2 years of experience in a behavioral health work environment with a focus in substance use., • Must know the local community and statewide substance use treatment facilities and other resources., • Must know treatment techniques and procedures as applied to a substance or alcohol use., • Must have a BHTEN certification or be able to obtain one within one year of hire date., • Must possess a valid driver’s license., • Must be able to qualify for and obtain a prison ID., • Must possess basic computer skills to perform job duties, including desktop computing, e-mail, timesheet management, electronic health records, internet research, etc., and the ability to learn software applications relevant to your position., • Must have access to a car to use for work on a daily basis., • Must have automobile insurance coverage at the state requirement levels and current state registration., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices., • Must be able to work under pressure and meet deadlines and billable unit requirements while maintaining a positive attitude and providing exemplary customer service., • Strong skill sets in oral and written communication, cultural competence, interpersonal relationships, and teamwork, attention to detail, customer service, time management, autonomy, problem-solving, and organization.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.