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Job Description IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: • Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer)., • Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity., • Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions., • Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs., • Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company., • Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process., • Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return., • Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly., • Utilize your expertise in SAML/LDAP (OKTA) to manage user identities, access permissions, and authentication, ensuring secure and efficient access to company resources., • Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries., • Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems., • Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement., • Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience., • 2+ years’ proven experience in providing end user support, ideally in a startup or dynamic environment., • Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners., • Excellent problem-solving skills with a passion for conducting in-depth research to find solutions., • Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively., • A team player with excellent interpersonal and communication skills., • Highly organized and capable of multitasking in a fast-paced environment., • Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365., • MDM tools (JAMF and Intune) knowledge, • Hardware cleanup/maintenance for on-site printers At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR p5OcwjQ6r1

Job Description #PartTime Working days and hours: Mondays to Fridays 6PM to 11PM / Saturdays and Sundays 10AM to 10PM Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls, continuously offering the highest level of service to all corporate employees and their visitors, and maintaining a professional image of the company by providing prompt, courteous and efficient service. As an effort to be a cross-trained team player, the Receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide a top tier customer experience. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Main Functions: • Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors., • Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events., • Provide 5-star customer service to all employees, clients, and visitors., • Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion., • Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed., • Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned., • Notify employees of deliveries or coordinate with the Mail Room for receipt., • Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks., • Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas., • Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly., • Update phone lists and train backup personnel on front desk procedures., • Maintain professionalism and confidentiality when handling sensitive matters., • Strong customer service and communication skills, • Professional appearance and demeanor, • Excellent organizational and time management skills, • Discretion and integrity in handling information, • Adaptability and problem-solving ability, • High School Diploma or equivalent required; college coursework preferred, • 1–3 years' experience in reception, administrative, or customer service roles, • Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners), • Strong written and verbal English communication skills, • Ability to multi-task and manage priorities while maintaining composure, • Ability to lift up to 40 lbs and use a wheeled cart (up to 60 lbs capacity), • Manual dexterity for office equipment operation Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$17—$17 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Title: Project Manager – Interior Construction Department: Project Management - Interior Construction FLSA Status: Exempt Supervisory Responsibilities: No Location | Travel: This position requires reliable transportation within the region of Greater Manhattan & Greater Hartford, CT Summary: This position is responsible for ensuring that all projects meet client expectations, provide support to sales and design, coordinate all activity involving pre order prep, labor quoting, scheduling, installation, warehouse, and subcontractors to make certain that the project is completed on time and to the quoted cost, act as a liaison for the project’s entirety with sales, client, internal operational departments and external vendors, required to follow up on all punch list issues and ensure that all orders are invoiced out upon completion of the project. Responsibilities and Duties: • Responsible for information relating to pricing delivery, installation and other related services in a timely fashion, • Working with the team on all bids, duties assigned as needed, • Complete understanding of how to bring a project/order through the entire Creative Office Resources system (i.e. generating product specifications, coordinating field dimensions, generating installation and design quote, preparation and presentation of product and service quotes, establishing a documented schedule for COR/Client review, working with project management in conjunction with factory shipping information, project walk-through with documentation of punch-list and an aggressive completion of punch-list items with ongoing punch-list status to the client), • Maintain and provide weekly order status reports to the client and sales, • Utilizes all technology tools to support their job function, i.e. CAP, HMI Kiosk, Order Manager, CORE, Order Status, COR Connect and Lotus Notes data bases, • Update projects in CORE in a timely manner using all the correct symbols to alert the COR operational staff involved in with the project, • Upon receipt of Project Management/Design registration form, meet with Sales and Design to be involved from the onset of the project, • Request Certificate of Insurance when applicable, • Understand the full scope of the project to determine the best Delivery and Installation solution, • Required to ship product direct when possible and responsible for notifying the subcontracted labor well in advance to communicate the Estimated Install dates, • Develop Installation pricing based on bids from subcontractor and monitor the subcontractor’s hours to stay within the quote. PM responsible for entering quoted hours on labor database and are responsible for tracking hours., • Develop and manage phasing of project by generating a furniture project schedule that meet client’s move in date, • Confirm and verify critical field dimensions and evaluate overall space to meet specifications, • Coordination and locating of electric, data and phone and core locations., • Review drawings and specifications prior to order entry to determine how the project should be phased out for receiving and installation, • Perform Audit Take off comparing project floor plan against Vendor Purchase Orders, • Schedules orders and monitors shipping and installation dates and generate timely delivery tickets to the warehouse, • Meet with project Foremen prior to the first day of installation and again during the duration of the install to review the entire scope of the project ensuring that the Foremen understand the clients and the sales person’s expectation for the project, • Be on site on the first day of installation, and then on an as needed basis during installation., • On site as needed during project Delivery and Installation, • Perform final walk through with client and compile punch list that must be provided to client and customer service within 24hrs of completion of project, • Follows up on customer problems, such as back orders, damaged product, punch-list items in a timely manner. Tracks progress of punch-list utilizing CORE., • Be on site to oversee the D&I of the punch list and confirm that all the work was completed to customer’s satisfaction, • Obtain signed Delivery Tickets or signed Work Order from client, and written punch lists from our sub-contractors, • Close out all projects for month end billing on a weekly basis, • Accountable for Change Orders and providing written documentation to both client and sales, • Maintain and enter information into PM’s status reports in a timely manner, • Attend weekly and monthly Project Management meetings, trainings, and technology and process meetings., • Other duties as assigned, duties are subject to change due to personal growth, organizations development and/or technological/industry advancements, • Adapt to changes in process and responsibilities as outlined by management and agree to work the hours required to achieve agreed upon goals Required Education, Skills, and Experience: • 4 year college degree, • 1-3 years of experience in the industry, • Exceptional time management and organizational skills to handle a high volume of detailed work and the ability to multitask, • Technical aptitude required, • Proficient with pricing, fabric and finish options, lead times, and product strength and weaknesses, • Complete understanding of profit and loss implications of product and service markups and how they relate to gross profit margins and gross profit dollars - strive to achieve and maintain predetermined gross profit margins, • Ability to work in a team and create synergy amongst team members to produce higher level sales volume, • Provide high level of Customer Service support by communicating effectively on an on-going basis with our customers, • Valid driver’s license and personal car required with valid insurance limits, • Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people within and outside of COR:, • Must be able to read, write, interpret and communicate fluently in English, • Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully, • Strong Microsoft Office Suite with ability to learn and use new computer programs/applications, • Good organizational, time management, customer service and problem-solving skills:, • Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures, • Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts, • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces., • Moving about to accomplish tasks or moving from one worksite to another., • Adjusting or moving objects up to 50 pounds in all directions., • Sedentary work that primarily involves sitting/standing, • Repeating motions that may include the wrists, hands and/or fingers Work Environment: • Work performed in fast-paced office environment daily with visits to various sites including warehouse, construction sites, client sites and offices EQUAL EMPLOYMENT OPPORTUNITY Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources. Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws. These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, trainings and career development.