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Job Description Why Stokes? Stokes Healthcare is a privately-owned business comprised of two divisions: Stokes Pharmacy (503A pharmacy) and Epicur Pharma (503B facility). The two divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles. Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities. In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers. Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions. Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it. At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, vacation and personal time, and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore. Job Title Administrative Assistant FLSA Status Non-exempt Salary Starting at $20/hour based on experience plus twice a year bonuses Job Summary This position performs a wide range of administrative responsibilities and clerical support activities related to office management, general administration, human resources, bookkeeping, and special projects as needed. The individual must be professional, have a strong work ethic, high level of confidentiality, be highly organized and have the ability to work autonomously as well as in a team. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Provide administrative support related to any general administration and office management need, • Maintains established files and record keeping systems, • Organizes and implements administrative systems and procedures to promote organization and increased efficiency, • Composes and types correspondence, memos, confidential materials, etc., • Schedules and coordinates meetings, conference calls, and other events., • Professionally and effectively communicate in person and through correspondence with high level contacts inside and outside the company such as vendors, customers, and senior leadership., • Provides a high level of assistance to fellow co-workers, • Special projects as assigned Required Education and Experience • Associates Degree or college coursework preferred, • Previous administrative assistant experience preferred, • Must have exceptional PC knowledge including the ability to effectively use Excel, Word, and PowerPoint, as well as pick up on new software quickly, • Must be flexible and have the ability to switch from task to task as needed without compromising precision, • Excellent organization skills, strong attention to detail and the ability to multi-task, • Ability to communicate effectively with others (written and oral), • Excellent time management skills, • Must exhibit punctuality and low absenteeism, • Able to work independently and as part of a team Competencies • Communication Skills, • Detail Oriented, • Organizational Skills, • Technical Capacity, • Time Management Skills Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates onsite, primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking. Language Skills Must be able to read, write, speak and understand English fluently and have the ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Mathematical Skills Uses addition, subtraction, multiplication and the division of numbers including decimals and fractions when checking of reports, forms, records and comparable data where interpretation is required involving basic skills knowledge. Reasoning Ability Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where substantial standardization exists. Must be able to interpret instructions furnished in written, oral, and diagram or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • May sit, stand, stoop, bend and walk intermittently during the day., • May sit or stand eight (8) to ten (10) hours per day., • Finger dexterity to operate office equipment required., • May need to lift up to twenty (25) pounds on occasion. Position Type and Expected Hours of Work This is a full-time position. Because of the nature of the business, work schedules may vary at times. Travel No travel is expected for this position. Disclaimer The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job. AAP/EEO Statement Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.

Job Description Why Stokes? Stokes Healthcare is a privately-owned business comprised of two divisions: Stokes Pharmacy (503A pharmacy) and Epicur Pharma (503B facility). The two divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles. Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities. In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers. Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions. Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it. At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, paid time off (vacation and personal time), and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore. Job Title Call Center Agent - Direct to Office (DTO) FLSA Status Non-exempt Salary Starting at $16/hour based on experience plus twice a year bonuses Reports To Direct to Office Supervisor Job Summary This position requires an individual who has the experience and ability to handle high call volume in an active call center environment. He/she must possess enthusiasm, diligence and resilience. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Answer incoming calls or make outgoing calls to doctors or veterinary offices, • Upsell/cross sell on inbound calls, • Manage and resolve office complaints with a sense of concern and urgency, • Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times, • Enter and update office information into the appropriate system, • Promote and support our online ordering system (iFill V2) and billing system (bill.com), • Process office orders accurately in appropriate system (GPS 2.0 or PK), • Respond to written e-mails or online website inquiries swiftly, courteously, and with professionalism, • Retrieve and respond to voicemails professionally, • Build rapport with offices through friendly, engaging conversation, • Research accounts, identify and contact key player (IE purchaser) to generate interest, • Inform offices of products we carry and promote new products based on training, • Recommend alternative products if we do not carry specific product office is requesting, • Emphasize product features, benefits, and provide pricing along with price breaks if applicable, • Work with marketing and outside sales team to properly convey company message and identify potential accounts, • Support and promote our iFill ordering system, • Support marketing efforts when necessary by updating leads & contacts in Zoho, • Maintain and expand company’s database of prospective accounts, • Maintain a position of trust and responsibility by keeping customer/doctor information confidential, • Document all call information according to standard operating procedures, • Demonstrate sound decision making according to established guidelines/procedures, • Continuously increase job knowledge and skills through self-motivation and in-house training Required Education and Experience • High school diploma or general education degree (GED), • Customer service call center experience preferred but not required, • Experience upselling/cross selling preferred, • Must possess strong verbal, written and oral communication skills, • Must have basic to moderate computer skills and have the ability to learn new software programs quickly, • NJ technician registration preferred, • Must exhibit punctuality and low absenteeism Eligibility Qualifications It may be necessary to work extended hours as needed. Competencies • Communication Skills, • Customer/Client Focus, • Organizational Skills, • Problem Solving/Analysis, • Technical Capacity Work Environment This job operates primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • May sit, stand, stoop, bend and walk intermittently during the day., • May sit or stand eight (8) to ten (10) hours per day., • Finger dexterity to operate office equipment required., • May need to lift up to twenty-five (25) pounds on occasion Position Type and Expected Hours of Work This is a full-time position. Because of the nature of the business, work schedules may vary at times. Travel No travel is expected for this position. Disclaimer The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job. AAP/EEO Statement Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.