Hotel Front Desk Agent (Part-time)
15 days ago
Blue Bell
Job DescriptionDescription: Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered. We are hiring a part-time Front Desk Agent who will also be trained for a back-up Bellman/Shuttle Driver. Must be able to work 2-4 days a week as needed for the following shifts (7:00am-3:30pm & 3:00pm- 11:30pm) to include weekends. • Must be willing to undergo a pre-employment background and drug test., • Must have a valid driver's license with a clean driving record for bellman position., • Assist guests with front office related inquiries in an efficient, courteous, and professional manner., • Register guests and comply with special requests whenever possible., • Keeps the front desk organized and clean., • Ensure the proper use of radio etiquette within the department., • Ensure correct and accurate cash handling., • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift., • Maintain and monitor ‘Lost and Found’ procedures and policies according to Hansen Hospitality standards., • Accurately and efficiently input information into computer systems., • Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc., • Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk., • Monitoring the lobby and making sure it is up to Hansen Hospitality standards., • Fulfills guests’ requests (i.e. places, phone calls, holds letters or packages, etc.), • Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms., • Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff., • Attends and participates in all training sessions and team meetings., • Develops and maintains positive working relationships with others while listening and responding in an appropriate manner., • Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct., • Notifies and reports any problems or concerns to management., • Welcome all guests to the hotel as well as bid them farewell in a cheerful manner, • Escort guests to their accommodations, • Assist guests with luggage pick up and drop off, • Transports guests using the company shuttle passenger van, • Ensure all luggage is stored and labeled properly, • Has full knowledge of all aspects and accommodations offered on the property, • Cleans and maintains the main lobby, entrance space, and luggage trolleys, • Restocks and Maintains Business Center and Lobby Spa Water, • Set up Sunday Grab n’ Go Continental Breakfast, • Cleans and locks up according to prescribed procedures, • Attends and participates in all training sessions and team meetings, • Develops and maintains positive working relationships with others while listening and responding in an appropriate manner, • Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct, • Notifies and reports any problems or concerns to management, • Must be at least 21 years of age, • High School Diploma or Equivalent, • Must be able to speak clear English (Fluency in a foreign language is a plus), • Must have a valid driver’s license with a clean driving record, • Must be authorized to work in the United States, • Must have successful results from a pre-employment background and drug., • Hotel Attendant experience at a full-service hotel preferred, • Previous Bellman experience is a plus, • Experience with cashiering is preferred., • Possess a basic knowledge of excellent service standards as well as etiquette., • Available to work weekends, evening shifts and major holidays (Easter, Mother’s Day, Thanksgiving, along with other special events from time to time), • Mandatory compliance with all safety regulations, procedures, policies and rules, • Regular and predictable attendance., • Always arrives punctually in full uniform with a neat & professional appearance, • Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching., • Able to lift to 25 pounds without assistance and in excess of 50 pounds with assistance