IT Technician II
10 days ago
El Segundo
Job DescriptionSalary: $66,969 - $93,034 DOE IT Technician II Job Description Under the direction of the Director of Technology, the IT Technician II performs a variety of duties related to organization-wide operation of computer systems; installs and maintains computer applications, and provides computer hardware support; assists as needed in daily operations of the Technology Department; and performs related work as required; keeps organization staff informed and up-to-date on software and hardware changes, developments, etc.; assists the Director of Technology and the Technology department in the management of information systems security; and orients users to new systems and procedures. Examples of Duties • Provides technical support for desktop and mobile platforms, including Windows, macOS, iOS, and Chrome OS., • Configures workstations and devices for basic network connectivity., • Troubleshoots and resolves issues related to hardware, software, network, mobile devices, audiovisual equipment, and peripherals., • Repairs and replaces computer hardware components across various systems., • Performs routine preventative maintenance to ensure optimal system performance and reliability., • Serves as a technical resource to administrators, teachers, and staff, offering guidance and recommendations as needed., • Performs imaging, setup, and deployment of computer systems., • Conducts advanced troubleshooting of network connectivity and configuration issues., • Maintains an accurate inventory of all IT equipment and peripherals., • Assists with user account administration within enterprise-wide information systems., • Provides general maintenance, support, and configuration for VoIP systems., • Supports the maintenance and security of databases containing sensitive and confidential information., • Coordinates with vendors for software/hardware installation, maintenance, and troubleshooting., • Maintains detailed records of support requests and resolutions using the organization's ticketing system., • Transports and deploys IT equipment between organization facilities as required., • Evaluates, tests, and deploys software and hardware upgrades to end-user devices., • Assists in the monitoring of servers, storage systems, applications, and network services using appropriate tools., • Configures and maintains Active Directory, including Group Policy Objects, print services, account and group management, and access control., • Applies updates and security patches for operating systems, applications, and security software., • Assists in the creation and testing of system images for both server and desktop environments., • Stays current with industry trends, emerging technologies, and best practices in IT support., • Computer operating systems (Windows, macOS, Chrome OS), • Modern practices, terminology, and core principles in information technology., • Local Area Network (LAN) and Wide Area Network (WAN) principles, operations, and continuity planning., • Inventory and documentation practices, • Significant experience with Windows Server, Active Directory, Office 365, Google Workspace, and Okta SSO, • Cisco Webex Control Hub, Cisco Umbrella, and Cisco IOS CLI, • Strong understanding of Nutanix Prism and Microsoft Hyper-V, • Lightspeed Systems Filtering, • Jamf MDM, • Perform advanced installation, configuration, and maintenance of computer hardware, software, mobile devices, and peripheral equipment., • Troubleshoot, diagnose, and resolve hardware, software, and peripheral-related issues efficiently., • Effectively manage time to meet established schedules and deadlines., • Prioritize tasks and coordinate workload in a structured and efficient manner., • Organize and deliver training sessions to support users and enhance technical understanding., • Maintain accurate inventories of computers, networking equipment, and technology assets., • Work independently with minimal supervision, demonstrating initiative and reliability., • Communicate clearly and professionally in both verbal and written forms., • Build and maintain cooperative, productive working relationships with colleagues and stakeholders., • Maintain regular and reliable attendance, including availability for nights, weekends, and on-call emergency support as needed., • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; an equivalent combination of education and professional experience will also be considered, • Must possess a valid California Drivers License and maintain proof of current insurance, • Professional certifications strongly preferred, such as: • CompTIA A+, Network+, or Security+, • Apple Certified Support Professional (ACSP), • Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified, • Cisco Certified Network Associate (CCNA) or higher ITIL Foundation or similar IT service management certification