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Job Description About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by assisting with inquiries, benefits navigation, appointment scheduling, and resolving concerns efficiently. As the first point of contact, you will play a key role in ensuring a seamless and positive member experience. Key Responsibilities • Member Support & Assistance, • Manage inbound and outbound calls, emails, and chat inquiries from members regarding their benefits, services, and account details., • Proactively reach out to members to provide personalized support and guidance on available services., • Assist members with appointment scheduling, provider searches, and plan navigation., • Problem Resolution & Service Excellence, • Address member concerns with professionalism, empathy, and a solution-oriented approach., • Handle escalations efficiently, ensuring timely resolution of issues., • Maintain accurate records of interactions and follow up on unresolved concerns., • Product & Benefit Knowledge, • Stay up to date with company products, wellness programs, and membership benefits to provide accurate information., • Educate members on available health and wellness resources to enhance engagement., • Compliance & Data Integrity, • Ensure all member interactions adhere to HIPAA and data privacy regulations., • Accurately document member interactions in CRM and call center systems., • Follow company policies and procedures to maintain compliance and service standards. Qualifications & Skills • Experience: 1+ years in a customer service, call center, or healthcare-related role (preferred)., • Communication: Strong verbal and written communication skills in English and Spanish (Required)., • Tech-Savvy: Comfortable using CRM software, call center tools, and telephony systems., • Problem-Solving: Ability to think quickly, resolve member concerns, and provide a seamless experience., • Empathy & Professionalism: Passion for helping people with a patient-first approach., • Adaptability: Ability to handle a fast-paced environment and multi-task effectively., • Healthcare/Insurance Knowledge: Familiarity with health insurance plans, provider networks, or wellness programs is a plus.

Job DescriptionAscension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is dedicated to identifying and attracting top talent across the nation. With a unique blend of cultural insight and professional expertise, we pride ourselves on creating an environment that fosters success for both employers and candidates. Ascension Global Staffing & Executive Search is seeking a highly motivated Litigation Attorney with at least 3 years of experience to join a well-established boutique firm in Miami. The ideal candidate will have a strong background in civil litigation and a demonstrated ability to manage cases from inception through resolution. Responsibilities: * Handle all aspects of litigation, including pleadings, discovery, motion practice, depositions, hearings, and trials * Conduct legal research and draft memoranda, motions, and other court filings * Appear in court for hearings, mediations, and trials as needed * Work closely with clients, providing case updates and strategic legal advice * Collaborate with other attorneys and support staff to manage a robust caseload efficiently Requirements: * J.D. from an accredited law school and active membership in the Florida Bar * Minimum of 3 years of litigation experience, preferably in civil or commercial litigation * Strong legal research, writing, and analytical skills * Ability to manage multiple cases and deadlines independently * Excellent communication and courtroom presence Preferred Qualifications: * Trial or arbitration experience is a plus * Experience with case management software * Bilingual (Spanish/English) is a plus, but not required This is an excellent opportunity for an attorney seeking a long-term role with career growth potential in a collegial and dynamic work environment.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off Essential Functions: • Provides assistance to the Property Manager and residents in maintaining all aspects of the office operations., • Answer incoming calls at the reception desk professionally and enthusiastically. Direct callers to appropriate parties or take messages, • Assist owners and tenants with their needs, • Upload weekly inspection report to each association on the website, • Greet clients, customers and vendors with a bright, personable smile, • Coordinate with our Property teams, • Receive all incoming US Mail and deliveries, • Open, sort and distribute incoming correspondence, including faxes and email, to determine their significance and plan their distribution, • Perform general office duties such as filing, ordering supplies, and retrieving organizational documents records and reports, • Process rental and purchase application screenings and send to Board Members/Property Managers for approval, • Add funds to postage meter as needed, • Run monthly Postage and Printing Reports and prepare spreadsheet for the Accounting DepartmentSupervisory Responsibilities:, • NonePosition Reports To:, • Director of OperationsProblems and Challenges of Position:, • Must work conscientiously to insure Association satisfaction with all aspects of property management, • Manages difficult or emotional customer situationsDecision Making Latitude:, • Determine majority of work priorities, • Know when to escalate problems to SupervisorCompetencies: To perform the job successfully, an individual should demonstrate the following competencies: • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures, • Design - Generates creative solutions; demonstrates attention to detail, • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments, • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things, • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions, • Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information, • Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed, • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness, • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals, • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources, • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics, • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; respects diversity, • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions, • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals, • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans, • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments, • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, • Quantity - Completes work in timely manner; works at a good pace, • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events, • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; must be punctual and reliable., • Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities in the best interest of SFCM and the Associations we serve, • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention, • Strong customer service, communication and interpersonal skills required. Demonstrates attention to detailEducational and/or Experience Requirements:, • Highschool Diploma or equivalent, • Good command of the English language, both written and verbal, • Thorough knowledge of professional business practice when representing SFCMCertificates, Licenses, Registrations:, • Valid Florida Driver License.Language Skills:, • Must be able to communicate orally and in writing in English, Spanish is a nice-to-have, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to write routine correspondenceAll Other Duties As May Be Assigned Confidential Data: All information e.g. written, verbal, and/or electronic that an employee encounters while employed with SFCM is considered confidential and proprietary information. Individual in this position recognizes that he/she works with confidential information as it relates to employees, Associations and the company and will ensure that appropriate guidelines are followed to ensure confidentiality at all times, protect the company image, trade secrets, etc. Computer Skills, Equipment and Machines Used: • PC including software -Word, Excel, e-mail (MS Outlook), internet searches and other communications software. Knowledge of accounting software helpful., • Printers, • Telephone/Fax, • Copier, • CalculatorMathematical Skills:, • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimalsReasoning Ability:, • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly required to sit; stand; walk. The employee is frequently required to talk on the telephone, reach with hands and arms; and is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, smell; and, must regularly lift and/or move up to 20 pounds; frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. This job requires the ability to have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to detect auditory and/or visual emergency alarms. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. Job Type: Full-time Location: 20 hours each in Coral Gables and Dadeland Benefits: • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • 401KSchedule:, • 8 hour shift, • Monday to Friday, • No weekends

Job Description Overview We are seeking a dynamic and highly organized Office Assistant to join our team! This energetic role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and is passionate about providing exceptional administrative support. As an Office Assistant, you will be the backbone of our daily operations, ensuring smooth office functions and delivering outstanding customer service. Your positive attitude and proactive approach will help foster a welcoming and efficient workplace for colleagues, clients, and visitors alike. • Perform data entry, filing, and document proofreading to maintain accurate records and ensure clarity in all communications., • Assist with bookkeeping tasks using QuickBooks or similar software to support office financial processes., • Support office management by organizing supplies, maintaining cleanliness, and overseeing general administrative tasks such as photocopying and mail distribution., • Provide customer support by responding promptly to inquiries, offering assistance, and ensuring a positive experience for all visitors and clients., • Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace applications, and data entry tools., • Experience with QuickBooks or other bookkeeping software is highly desirable., • Bilingual abilities are a plus to effectively communicate with diverse clients and team members., • Knowledge of front desk operations, phone etiquette, filing systems, and calendar management is essential., • Strong organizational skills coupled with excellent time management to prioritize tasks efficiently in a busy environment.

Job Description About the Role A growing boutique CPA firm is seeking an Experienced Tax Senior to join their team in a fully remote capacity. This role is ideal for someone who enjoys autonomy, consistent client interaction, and supporting a collaborative team environment. Key Responsibilities Prepare and review federal and state tax returns for individuals, partnerships, S corporations, and corporations Assist with tax planning projects and year-round client advisory work Communicate directly with clients to ensure accurate and timely delivery of information Support workflow management and mentor junior staff as needed Conduct research on tax issues and help deliver practical solutions Work effectively in a remote environment with a high level of organization and accountability Qualifications 3+ years of public accounting tax experience Proficiency with common tax software and Microsoft Office Strong communication skills and comfort in client-facing work Ability to work independently and manage deadlines in a remote setting CPA or CPA-eligible preferred Why Join 100% remote flexibility Collaborative and supportive team culture Opportunities for professional growth Steady workload with year-round work/life balance How to Apply Please send your resume or reach out directly for more information. Interested? Apply now to take the next step in your tax advisory career! Apply today by sending your resume to ! Direct Phone: 605-901-9530.

Job Description Bistro Delight in Miami, FL is looking for one call center representative to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities • Take customer calls and provide accurate, satisfactory answers to their queries and concerns, • De-escalate situations involving dissatisfied customers, offering patient assistance and support, • Call clients and customers to inform them about the company's new products, services and policies, • Guide callers through troubleshooting, navigating the company site or using the products or services, • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items, • Collaborate with other call center professionals to improve customer service, • Help to train new employees and inform them about the company's customer management policies Qualifications • High school diploma or equivalent., • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills. We are looking forward to hearing from you.