Solution architect jobs in Union City, New Jersey - Page 3Create job alerts

Job DescriptionSoftware Engineer Opportunity Our client is on crypto’s cutting-edge technology, and we’re looking for the right engineers to join them. This is a remote position for any US-based candidate. Our client's Blockchain Distribution Network (BDN) allows DeFi (Decentralized Finance) traders to make better trades by being better connected. The key difference is that in the decentralized world of DeFi, you need to be connected to everyone. Coinbase is one of their investors. They created the first and only high performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open-source gateways and users can access it through the public API. As a Software Engineer, you will be a core member of the team responsible for supporting the development of the Solana platform. In this position, you will be expected to have a deep technical understanding of blockchain technologies. You will have the ability to work closely with a team of engineers to help with enhancing our products and services. Responsibilities: Optimize the performance of the BDN (Blockchain Distribution Network) by enhancing speed through innovations aligned with the blockchain protocol, network infrastructure, and consensus model Architect, develop, and maintain the Solana blockchain platform using Solana native Innovate and design solutions that capitalize on the swift data flow within the blockchain distribution network, ensuring the creation of compelling offerings Demonstrate proficiency in reading and maintaining the core code of Solana, contributing to a deeper understanding and effective utilization of the Solana blockchain ecosystem Engineer Geyser plugins to enhance functionality and broaden the capabilities of the overall system, contributing to the evolution of the blockchain technology landscape Stay up to date with the latest developments in blockchain technology Requirements: 5+ years in blockchain with 2+ years focused on Solana (Raydium, JITO, AMMs) ETH/Polygon/BSC protocols, and MEV knowledge 5+ years experience in designing, testing, and implementing scalable backend systems Multiple Solana programs written in Solana native programming Proficient in Rust or Golang languages or both Skilled in reading and modifying blockchain core code (geth, bor, prysm) Creative, independent, and collaborative team player with the ability to work in a fast paced environment Benefits: Competitive salaries, stock options, healthcare benefits, 401k plan with an employer match, flexible PTO, and remote work. We built a highly skilled team of business and engineering minds who are working on innovative, challenging and complex projects.If you think you fit the role please apply to join the blockchain journey.

Job Description • Customer Engagement & Solution Design, • Collaborate with customers to understand their workflows, pain points, and technical requirements., • Design and architect CrewAI-powered agent teams, assigning specialized roles and workflows tailored to client needs., • Lead discovery sprints to map business logic, edge cases, and operational dependencies., • Deployment & Implementation, • Deploy, configure, and optimize CrewAI-based multi-agent systems in production environments., • Develop and integrate custom agents, tools, and processes using Python and CrewAI’s open-source libraries., • Ensure robust, scalable, and secure deployments on client infrastructure or cloud platforms., • Workflow Orchestration & Collaboration, • Build and manage complex, role-based agent workflows, leveraging CrewAI’s hierarchical and process-driven architecture., • Implement human-in-the-loop and autonomous decision-making as required by the use case., • Continuously refine agent collaboration patterns to maximize efficiency and reduce errors., • Technical Leadership & Enablement, • Serve as a trusted advisor to client engineering and business teams, providing technical guidance and CrewAI best practices., • Deliver training, documentation, and support to empower client teams for ongoing success., • Gather feedback and collaborate with internal product teams to inform CrewAI roadmap and feature development., • Continuous Improvement, • Monitor deployed solutions for performance, reliability, and business value., • Rapidly iterate on agent roles, workflows, and integrations to adapt to evolving client needs., • Technical Expertise, • Strong Python development skills; experience with AI agent frameworks (CrewAI, LangChain, etc.)., • Familiarity with LLMs (e.g., GPT-3/4, open-source models), API integrations, and cloud infrastructure., • Experience architecting and deploying production-grade AI or data systems., • Consultative Mindset, • Exceptional communication and problem-solving skills; able to translate business problems into technical solutions., • Experience working directly with customers in a technical or consulting capacity., • Process & Collaboration, • Knowledge of workflow orchestration, multi-agent systems, or distributed computing., • Ability to lead cross-functional teams and drive projects to successful completion., • Bonus, • Contributions to open-source AI agent projects. Unlimited timeoff Amazing health insurance Work from home stipend

Job DescriptionJob Summary: We are seeking a highly skilled Workforce Architect with deep expertise in ADP Workforce Software (WFS) to lead the design, development, and implementation of scalable and efficient workforce management solutions. The ideal candidate will play a key role in defining the architecture of WFS applications, integrating with enterprise systems, and ensuring alignment with business objectives. Key Responsibilities: • Design and implement end-to-end architecture for ADP Workforce Software (WFS) solutions., • Lead the development and customization of WFS modules including time & attendance, scheduling, absence management, and labor analytics., • Collaborate with HR, IT, and Operations stakeholders to gather business requirements and translate them into scalable WFS configurations and designs., • Develop integration strategies with ERP, payroll, and third-party systems using APIs and data connectors., • Ensure the WFS platform aligns with enterprise architecture and security policies., • Provide architectural governance and guidance across the WFS development lifecycle., • Lead and mentor a team of WFS developers and analysts on best practices and solution delivery., • Support project planning, estimation, and risk management related to WFS deployments and upgrades. This is a remote position.

Job Description We are seeking an experienced Oracle Cloud HCMSolution Architect to join our Production Support team. As an Oracle Cloud HCM Solution Architect, you will be responsible forproviding technical expertise and leadership of Oracle Cloud solutions focusingon Absence Management and Benefits. The ideal candidate will have a strong background in Oracle Cloud HCM/experience working as a solution architect in a large-scale environment. This role will also assist in guiding the functional leads and business processowners through the configuration and testing of the quarterly releasesincluding Redwood updates. Post quarterly updates this position will providesupport, assist with knowledge transfer activities and help ensure an overallsmooth transition. This role will also provide internal customers with the bestpossible solutions to utilize Oracle Fusion HCM, roll out new functionality,identify potential process improvements, troubleshoot problems, and provideuser support. Perform other duties as assigned. Review and evaluate quarterly updates and prepare and execute requiredtesting within the specified timeline. Work closely with business stakeholders to understand their requirements anddesign solutions that meet their needs. Design, implement, and maintain HCM configuration for our stakeholders usingOracle Cloud HCM. Create functional and technical designs based on business requirements. Provide technical expertise and leadership in the design, development, andimplementation of Oracle Cloud HCM. Collaborate with other technical teams to ensure smooth integration of OracleFusion HCM with other systems. Provide support and guidance to development teams during the development,testing, and implementation phases. Presents to leadership and stakeholders various analyses for featureenablement in Oracle Cloud HCM. TECHNICAL SKILLS Must Have Absence Management Benefits Administration Oracle HCM Oracle HCM Cloud Strong Payroll, OTL & Absence functional expertise is a plus

Job DescriptionCompany Description Job Description Job title: ServiceNow Expert Location: Onsite. LinkedIn is must. Responsibilities: • Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework or partner with Enterprise Architecture to suggest alternative platforms, • Design and implement solutions that are scalable, flexible, and easy to maintain to include leading proofs of concept for new, • Build integrations between ServiceNow and other enterprise systems using iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools, • Provide technical guidance and support to project teams throughout the project lifecycle, to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross-functional teams to ensure that solutions are integrated with other systems and processes, • Create comprehensive technical documentation including architecture diagrams, configuration guides, and development standards, • Minimum seven years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more), • Bachelor's degree from an accredited college or university in computer science, information technology, or a related field is preferred; ServiceNow CAD (Certified Application Developer) and one or more CIS (Certified Implementation Specialist) certs required and CTA (Certified Technical Architect) or CMA (Certified Master Architect) strongly preferred, • Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support, • Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data, • Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions, • Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We are looking for a Cloud Platform Solution Architect who will be responsible for designing, developing, and leading technical solutions supporting one or more cloud platforms. You will need to engage multiple teams to define technical requirements, develop designs, and align technology that enables the cloud platform architecture all while meeting the organizations compliance, data and regulatory expectations. Additionally, the organization will look to you to be a leader across Cloud Platform projects influencing other tech leads in how we develop platform solutions following best practices and driving our platform innovation roadmap. Primary Responsibilities • You will design and develop platform standards and architecture patterns across the organization, • You will deliver Platform Solution Framework and software components while understanding and addressing risk, privacy, cybersecurity and legal constraints on project delivery, • You will choose between many paths of design and articulate why one may be better than another, • You will operate with an “automate first” mentality. Considering application/platform management across many potential accounts/regions, designing for maximum reuse., • You will provide technical evaluation of proposed project ideas, software changes and future product releases., • You will drive the development and execution of our platform innovation roadmap, including creating working proof of concept models in new technology spaces directly connected to future platform capabilities, • You will demonstrate concepts of achieving elegant solutions using established cloud patterns for redundancy, scalability, and reliability, • You will build effective relationships with key technical resources and architects to influence technology solutions., • You will provide guidance to software delivery teams in best practice Agile delivery of software components of the platform, • You will obtain and use knowledge industry specific delivery models and quality system to ensure solutions align with regulatory expectations and meet regulatory timelines, • You will obtain and bring to bear knowledge of Digital business processes and technology to ensure solution deliveries are consistent with the strategy and roadmap Skills / Requirements • Broad practical knowledge of an IaaS cloud provider (AWS, Azure, GCP) required. AWS preferred, • Applicant needs to be able to demonstrate deep knowledge of containerized environments (Docker), • Experience with identity management or authentication providers (preferably Okta), • Familiarity with practices and tooling of modern software development (GitHub + CI/CD, testing frameworks, Jira, etc) is needed, • Experience utilizing Atlassian (Jira/Confluence) or similar toolsets, • Professional experience delivering software solutions that span the development lifecycle, e.g., design, development, testing, deployment, and support., • Current development experience in Python or NodeJS greatly preferred, • Proven technical leadership experience in delivery of software projects, • Demonstrable examples of leading software design and architecture, • Demonstrated ability to propose new ideas and influence peers, • Achieved Cloud certifications (AWS Solution Architect or AWS Developer) or desire to achieve certifications, • Practical knowledge of Agile software development concepts and associated implementations., • High level of intellectual curiosity, external perspective, and innovation interest

Job DescriptionAbout the Company Our client is at the forefront of the AI revolution, providing cutting-edge infrastructure that's reshaping the landscape of artificial intelligence. They offer an AI-centric cloud platform that empowers Fortune 500 companies, top-tier innovative startups, and AI researchers to drive breakthroughs in AI. This publicly traded company is committed to building full-stack infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms, tools, and services for developers. * Company Type: Publicly traded * Product: AI-centric GPU cloud platform & infrastructure for training AI models * Candidate Location: Remote anywhere in the US Their mission is to democratize access to world-class AI infrastructure, enabling organizations of all sizes to turn bold AI ambitions into reality. At the core of their success is a culture that celebrates creativity, embraces challenges, and thrives on collaboration. The Opportunity We are seeking a Cloud Solutions Architect (Pre-Sales) to join our client's team. This role offers an exciting opportunity to work with state-of-the-art AI and cloud technologies, including the latest NVIDIA GPUs, and contribute to one of the most powerful commercially available supercomputers. What You'll Do * Act as a trusted advisor to clients, providing technical expertise and guidance throughout engagements * Conduct PoCs, workshops, presentations, and training sessions on GPU cloud technologies and best practices * Collaborate with clients to understand their business requirements and develop solution architectures * Design and document Infrastructure as Code solutions, technical documentation, and how-tos * Help customers optimize pipeline performance and scalability * Serve as a single point of expertise for customer scenarios across product, technical support, and marketing teams * Assist with marketing efforts during events such as hackathons, conferences, and webinars What You Bring * 5+ years of experience as a cloud solutions architect, system/network engineer, developer, or similar technical role focused on cloud computing * Strong hands-on experience with IaC and configuration management tools (preferably Terraform/Ansible), Kubernetes, and skills of writing code in Python * Solid understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers, libraries (e.g. CUDA, OpenCL) * Solid understanding of the cloud ML tools landscape from industry leaders * Legal authorization to work in the U.S. on a full-time basis without visa sponsorship Key Attributes for Success * Self-starter who thrives in a fast-paced, evolving startup environment * Collaborative team player who can work effectively across different departments and cultures * Results-oriented with a strong sense of ownership and accountability * Innovative problem-solver who can identify new opportunities for growth * Continuous learner, eager to stay updated on the latest AI and cloud computing trends * High ethical standards and integrity, with a commitment to responsible AI development * Passionate about democratizing access to AI infrastructure Why Join? * Competitive compensation ranging from $180,000 to $300,000 per year (negotiable based on experience and location) * Comprehensive benefits package including 100% company-paid medical, dental, and vision coverage for employees and families * 401(k) plan with a 4% match program * Stock options plan * Flexible remote work environment * 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers * Up to $85/month for mobile and internet * Opportunity to work with cutting-edge AI and cloud technologies * Contribute to sustainable AI infrastructure with energy-efficient data centers * Be part of a team that operates one of the most powerful commercially available supercomputers Interviewing Process * Level 1: Virtual interview with the Talent Acquisition Lead (General fit, Q&A) * Level 2: Virtual interview with the Hiring Manager (Skills assessment) * Level 3: Interview with the C-level (Final round) * Reference and Background Checks: Conducted post-interviews * Offer: Extended to the selected candidate We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. Compensation Range: $180K - $300K

Job Description Product Engineer Fun.xyz New York Company Description At Fun.xyz, we are revolutionizing the financial sector with our Checkout solution, designed for web3. Our mission is to remove the technological barriers of value exchange, allowing anyone to purchase anything with any asset. By integrating our Checkout, businesses can drive revenue by enabling users to execute any on-chain action with a card, an EVM token, or a centralized exchange. We are committed to enhancing economic freedom globally by offering everyone an open financial infrastructure. About the Role We are seeking a talented and passionate Product Engineer -- across Mid, Senior, Staff, and Principal Levels -- to join our dynamic team at Fun.xyz in the New York City Metropolitan Area. You will design and oversee scalable and reliable SDK software supporting web3 checkout and payment systems, ensuring optimal user experience, performance, fault tolerance, and availability. You will be collaborating with backend, protocol, and business teams to translate complex business needs into robust technical solutions. As a member of the Product engineering team, you will work across the stack on cutting-edge features in both web2 and web3: * Architect the FunKit SDK: Focus on high performance, scalability, and security. * Develop a state-of-the-art crypto SDK: Ensure it meets the latest blockchain advancements. * Collaborate with Cross-Functional Teams: Define product features based on user and developer needs. * Design and Feedback: Implement intuitive design and responsive feedback for an outstanding user experience. * Documentation and Support: Contribute to comprehensive documentation, support framework, and community outreach. * Industry Collaboration: Work with top-tier protocols and projects to integrate our product. * Build a well-functioning product: Constantly think ahead and ensure it performs well across the infinite permutation of web repository configurations. While crypto development experience is a plus, it is not required. We welcome candidates from all backgrounds who are fast learners and eager to grow! Required Skills and Qualifications * Bachelors in Computer Science, Information Systems with 4+ years of software engineering experience or, * Masters in Computer Science, Information Systems, or related field with 2+ years of software engineering experience * 3+ years of programming experience, specializing in TypeScript, JavaScript etc. * High proficiency in frontend frameworks like React, VueJS, AngularJS, Svelte, etc. * Strong understanding of backend frameworks like ExpressJS, NextJS and API development, with knowledge of REST and GraphQL * Expert at JS/TS build tools like Webpack, Rollup.js, Vite, etc. * Extreme attention to detail for design specifications and user experience. * Experience in Startup or Agile development environments. * Strong problem-solving, analytical, and innovative abilities. * Excellent collaboration and communication skills. * Proven experience in developing scalable, high-volume software solutions. * Self-motivated with effective prioritization skills. * Interest in and willingness to learn blockchain technology. Desired Qualities * Proven experience in addressing complex technical issues. * Knowledge of EVM-compatible blockchain networks and standards. * Familiarity with web3 technologies is advantageous but not mandatory. * Dedication to developing secure, efficient, and user-accessible technological solutions. * Motivation to work on innovative projects that manage high transaction and data volumes. * Experience working with payments products. What Sets You Apart * Led or significantly contributed to open-source projects. * Hands-on experience crafting SDKs or developer tools. * Full-stack software engineering experience, bringing products from 0 to 1. * Insight into multiple blockchain protocols and cross-chain technologies. * Detail-oriented approach to problem-solving, valuing precision, and rigor in your work. * Taking immense pride in your work, and all that you do. Why Join Us * Lead the way in blockchain technology with projects that have a worldwide impact. * Thrive in a setting that prizes autonomy, significant contributions, and the latest technological advancements. * Be part of an exceptional team, where pushing the boundaries of innovation is routine. Location and Work Environment This role is primarily in-person at our headquarters in Midtown, New York, NY. We would like this individual to work from our office Monday-Thursday, with remote Fridays.

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities • Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules, • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, • Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes, • Lead technical aspects of project delivery and solution delivery for engagements, • Provide technical leadership on best practice for ongoing support of ServiceNow, • Lead the configuration and development of modules to meet customers' business outcomes and requirements, • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer, • Guide and provide required oversight/training for the customer's system administrators throughout the engagement, • Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow, • Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform, • Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform, • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution, • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform, • Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules, • Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments, • Support sales and pre-sales activities as required, • Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM, • Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes, • The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's, • Assist SHI teams in managing project timelines and customer expectations, • Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members, • Attend, support and represent SHI at conferences and events, • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM, • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations, • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning