Solutions Engineer
hace 4 días
Philadelphia
Job Description Position Overview At Razor Technology, we believe technology should be a business enabler — secure, scalable, and seamless. As a Solutions Engineer, you’ll play a critical role in bringing that vision to life for our customers. This isn’t just a behind-the-scenes engineering role — it’s a chance to architect, implement, and support advanced solutions across networking, security, cloud, and systems. You’ll work hands-on with best-in-class platforms (Cisco, Meraki, Fortinet, VMware, Nutanix, Microsoft 365, Azure, HPE/Aruba, and more) while collaborating directly with Solution Architects, Account Executives, and Project Managers to deliver results that drive business outcomes. From pre-sales discovery through deployment and ongoing support, you’ll help customers modernize, secure, and optimize their environments — making you a trusted technical partner every step of the way. What You’ll Do Pre-Sales Support • Partner with Solution Architects and Account Executives to understand customer needs and shape technical solutions., • Participate in technical presentations, addressing customer challenges with tailored recommendations., • Stay ahead of industry trends and emerging technologies to guide clients toward future-ready solutions. Implementation & Deployment • Design and deploy solutions across networking, security, servers, storage, and cloud., • Configure and integrate platforms such as Cisco/Meraki, Fortinet, VMware, Nutanix, Microsoft 365, and Azure., • Build hybrid and cloud integrations that maximize scalability and security., • Validate solutions through testing, documentation, and seamless knowledge transfer. Operations & Support • Provide advanced support for deployed solutions — troubleshooting complex issues across systems and networks., • Monitor environments, optimize performance, and ensure security compliance., • Work within SLAs and KPIs to deliver exceptional customer service. Service Development & Continuous Improvement • Collaborate with product and engineering teams to evolve Razor’s service portfolio., • Research emerging technologies and contribute to new service offerings., • Create technical documentation, knowledge base articles, and training resources., • Leverage customer feedback to enhance solutions and service delivery. What We’re Looking For • 7+ years of experience in solutions engineering, systems, or network engineering., • Strong expertise in Cisco networking (IOS, Catalyst, Meraki, Nexus)., • Hands-on experience with Fortinet firewalls (FortiGate, FortiAnalyzer, FortiManager)., • Familiarity with HPE/Aruba networking, servers, and storage., • Working knowledge of Microsoft technologies (Active Directory, Windows Server, Microsoft 365, Azure)., • Solid understanding of protocols (TCP/IP, VLANs, VPNs, DNS) and systems concepts (virtualization, storage, DR)., • Proficiency with monitoring/management tools (Auvik, OpsRamp, Prism)., • Preferred certifications: CCNA/CCNP, Fortinet NSE, HPE ASE, Microsoft (or equivalent)., • Strong problem-solving, troubleshooting, and communication skills., • Ability to thrive in a fast-paced, collaborative environment. Why Razor Technology? Razor Technology is a leading IT solutions provider specializing in infrastructure, cloud, cybersecurity, and digital transformation. For more than 20 years, we’ve partnered with mid-market and enterprise organizations across financial services, healthcare, manufacturing, and beyond — helping them modernize technology, secure operations, and accelerate growth. When you join Razor, you’ll be part of a culture that values innovation, teamwork, and professional growth. We provide: • Cutting-edge projects across cloud, security, and hybrid IT., • Professional development opportunities, including certifications and training., • Collaboration with industry leaders in networking, virtualization, and cloud., • Competitive compensation and benefits designed to support your success. At Razor, you won’t just work on technology — you’ll help define the future of IT for our customers. Company DescriptionYour Trusted IT Solutions Expert Razor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service. Keeping up with emerging technologies and trends isn’t easy—but you don’t have to do it alone. We’re with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand. Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.Your Trusted IT Solutions Expert\r\nRazor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service.\r\nKeeping up with emerging technologies and trends isn’t easy—but you don’t have to do it alone. We’re with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand.\r\nHeadquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.