IT Project Leader / IT Support - Japanese
24 days ago
New York
Job Description▶︎ Job Details: • Job Title: IT Project Leader / IT Support - Japanese, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Salary: $70,000 - $75,000/year, • Benefits: Full Benefits, • Visa Support: Yes, • Language: English ▶︎ What will you do: • Provide advice and assistance to the help desk team as a leader., • Promote excellent customer service, effective response times, and provide expert insights into general support issues., • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction., • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite., • Set up and troubleshoot business software and hardware; • Process assigned service requests as operational support;, • Participate in regional and global IT projects. ▶︎ Required Qualifications & Skills: • Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx., • Great Team Leader, fastt learner, and self-starter, • Ability to multi-task based on priority., • Ability to act proactively with minimum supervision., • Customer-focused, detail-oriented, and with good communication skills with various levels of users., • Have mind and skill to improve IT environment and processes., • Should be able to visit customer’s sites and data center occasionally., • Ready for business travel within the continental United States and South America (1-2 times per year)., • Business level Japanese communication skills are absolutely required for this position; Spanish language skills would be a plus. Experience • Over 5 years of user support and small team lead experience (up to give members)., • Windows-based LAN/WAN/Remote Access support experience., • Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops. Certifications -Certifications- • Microsoft or other IT Vendor certifications, • PMP or equivalent certifications 2sdqGtMrd0