24/7 Security Lead Officer
10 days ago
Dallas
Job Description The primary role of the Full-Time – 24/7 Security Lead Officer is to act as backup shift operator when the Assistant Security Manager is absent or unavailable, with full authority over shift officers. When not running shift, Lead Officers perform the duties of regular Security Officers. Lead Officers and Security Officers observe safety and security procedures, report potentially unsafe conditions, and proactively enforce security policies for building. Essential Functions: include the following, other duties may be assigned. Security Lead Officer Duties • Executes supervisory duties when Assistant Security Manager is absent or unavailable, with full authority over running the shift, • Demonstrates ability to apply critical thinking and facility/event knowledge to deploy staff and resources appropriately to handle various and concurrent, ongoing security situations, both proactively and reactively, • Reports shift happenings to department and facility management, using multiple modes of communication, including daily documentation, incident reports, and email, • Enforces and upholds integrity of the facility and the event, • Monitors entry and exit points and door access to all specific areas of the Center, • Performs proper screening and search procedures at check points using metal detectors, bag checks, and x-ray, • Provides security escorts as required, • Ensures that no prohibited items are permitted inside, handling any such item properly, • Receives and acts on complaints from guests, clients and employees according to established policies and procedures, • Follows all rules and regulations as outlined in the 24/7 Security Officer Manual and employee guidebook, • Aids in direction of orderly evacuation of building during emergency situations, • Conducts property checks inside and outside the main building and in parking garage for security breaches, • Monitors security camera screens and reports suspicious activities to management, • Monitors and maintains door access, life safety, lighting, and fire control systems, • Drives golf cart to patrol loading dock, conduct perimeter checks, and escort when needed, • Coordinates loading dock traffic, • Logs lost and found items in a timely, accurate manner, and maintains secure custody of any found property, • Answers radio and phone calls in Control Room using professional etiquette, • Observes safety and security procedures and reports potentially unsafe conditions, • Executes duties of any other posts that arise due to special circumstances and/or redeployment, • Assists Guest Services with additional event and special function security needs, • Embodies the company core values of Integrity, Passion, Teamwork and Excellence, • Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies., • Provides excellent customer service, has a fan-friendly attitude, and always gives a memorable experience, • Greets guests in a friendly manner, offering directions and accurate event/arena information, • Maintains open and smooth access routes throughout seating and concourse areas, • Deals with guest problems and complaints up to the level where intervention by a manager is required, • Monitors guests and takes steps to ensure that each guest may enjoy the event without disruption from others, • Follows policies and procedures as set forth by the Guest Services & Public Safety Departments, • Must be at least 18 years old, • High School Diploma or General Education Degree (GED), • Must have a current valid Driver's License, • Recent security supervision experience highly preferred, with a background in the disciplines of: building or property security, loss prevention, asset protection, TSA/airport security, dispatch, law enforcement or corrections, or service in the military, • Texas state-issued, non-commissioned (Level Two) security license required, • Unlicensed applicants must apply for a security license from Texas DPS within 14 days from date of hire, • Applicants are required to submit a criminal background check upon job offer, • Must have strong written and verbal communication skills, • FT-Lead Officers must be flexible to work any shifts within or outside their assigned 8-hour segments of the 24-hour day (days, evenings, or overnights); including all weekdays, weekends, and holidays., • Position requires the ability to stand and walk throughout shift, • Requires the ability to climb steps and stairs on all levels of the building- from 5 to 8.5 inches per row., • Requires the ability to sit, balance, reach with hands and arms, stoop, kneel, crouch, or crawl throughout shift., • Requires extensive mobility to walk up and down aisles and stairs on all levels of the building- from 5 to 8.5 inches- for up to 6 hours per event, and to move quickly between floors., • Position requires the ability to walk, talk, and hear, • Position requires the ability to pull open heavy doors, lift and /or move up to 25-35 pounds, • Position could place applicant in situations that may require use of physical force while awaiting backup., • Position requires the ability to use hands and fingers to inspect bags, open and close doors, use keys, move stanchions, write reports, and manipulate hand-held wands and radios, • Ability to use microphone ear piece set to communicate with Dispatch and other necessary parties, • Ability to read and interpret documents such as safety rules, • Position requires ability to see in order to identify safety and security situations, • The noise level in the work environment is usually moderate, however, during events, it may be loud, • Position is frequently exposed to wet and/or humid conditions, outside weather conditions and extreme heat/cold, • Position is occasionally exposed to high, precarious places, fumes or airborne particles, as well as offensive odors and extreme mechanical heat/cold, • There are no set breaks; breaks are discretionary, • Must maintain an exemplary attendance record, both in promptness and reporting as scheduled Essential Functions: include the following, other duties may be assigned. Security Lead Officer Duties • Executes supervisory duties when Assistant Security Manager is absent or unavailable, with full authority over running the shift, • Demonstrates ability to apply critical thinking and facility/event knowledge to deploy staff and resources appropriately to handle various and concurrent, ongoing security situations, both proactively and reactively, • Reports shift happenings to department and facility management, using multiple modes of communication, including daily documentation, incident reports, and email, • Enforces and upholds integrity of the facility and the event, • Monitors entry and exit points and door access to all specific areas of the Center, • Performs proper screening and search procedures at check points using metal detectors, bag checks, and x-ray, • Provides security escorts as required, • Ensures that no prohibited items are permitted inside, handling any such item properly, • Receives and acts on complaints from guests, clients and employees according to established policies and procedures, • Follows all rules and regulations as outlined in the 24/7 Security Officer Manual and employee guidebook, • Aids in direction of orderly evacuation of building during emergency situations, • Conducts property checks inside and outside the main building and in parking garage for security breaches, • Monitors security camera screens and reports suspicious activities to management, • Monitors and maintains door access, life safety, lighting, and fire control systems, • Drives golf cart to patrol loading dock, conduct perimeter checks, and escort when needed, • Coordinates loading dock traffic, • Logs lost and found items in a timely, accurate manner, and maintains secure custody of any found property, • Answers radio and phone calls in Control Room using professional etiquette, • Observes safety and security procedures and reports potentially unsafe conditions, • Executes duties of any other posts that arise due to special circumstances and/or redeployment, • Assists Guest Services with additional event and special function security needs, • Embodies the company core values of Integrity, Passion, Teamwork and Excellence, • Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies., • Provides excellent customer service, has a fan-friendly attitude, and always gives a memorable experience, • Greets guests in a friendly manner, offering directions and accurate event/arena information, • Maintains open and smooth access routes throughout seating and concourse areas, • Deals with guest problems and complaints up to the level where intervention by a manager is required, • Monitors guests and takes steps to ensure that each guest may enjoy the event without disruption from others, • Follows policies and procedures as set forth by the Guest Services & Public Safety Departments, • Must be at least 18 years old, • High School Diploma or General Education Degree (GED), • Must have a current valid Driver's License, • Recent security supervision experience highly preferred, with a background in the disciplines of: building or property security, loss prevention, asset protection, TSA/airport security, dispatch, law enforcement or corrections, or service in the military, • Texas state-issued, non-commissioned (Level Two) security license required, • Unlicensed applicants must apply for a security license from Texas DPS within 14 days from date of hire, • Applicants are required to submit a criminal background check upon job offer, • Must have strong written and verbal communication skills, • FT-Lead Officers must be flexible to work any shifts within or outside their assigned 8-hour segments of the 24-hour day (days, evenings, or overnights); including all weekdays, weekends, and holidays., • Position requires the ability to stand and walk throughout shift, • Requires the ability to climb steps and stairs on all levels of the building- from 5 to 8.5 inches per row., • Requires the ability to sit, balance, reach with hands and arms, stoop, kneel, crouch, or crawl throughout shift., • Requires extensive mobility to walk up and down aisles and stairs on all levels of the building- from 5 to 8.5 inches- for up to 6 hours per event, and to move quickly between floors., • Position requires the ability to walk, talk, and hear, • Position requires the ability to pull open heavy doors, lift and /or move up to 25-35 pounds, • Position could place applicant in situations that may require use of physical force while awaiting backup., • Position requires the ability to use hands and fingers to inspect bags, open and close doors, use keys, move stanchions, write reports, and manipulate hand-held wands and radios, • Ability to use microphone ear piece set to communicate with Dispatch and other necessary parties, • Ability to read and interpret documents such as safety rules, • Position requires ability to see in order to identify safety and security situations, • The noise level in the work environment is usually moderate, however, during events, it may be loud, • Position is frequently exposed to wet and/or humid conditions, outside weather conditions and extreme heat/cold, • Position is occasionally exposed to high, precarious places, fumes or airborne particles, as well as offensive odors and extreme mechanical heat/cold, • There are no set breaks; breaks are discretionary, • Must maintain an exemplary attendance record, both in promptness and reporting as scheduled, • Maintain a neat and professional appearance at all times when in uniform
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