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Job DescriptionPOSITION PURPOSE: Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Assign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly., • Manage guest services operations., • Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered., • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral - Miami Group culture standards., • Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure Food and Beverage quality and experience processes adhere to brand standards., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests working closely with Attaché and other key departments., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY • Knowledge of computer systems for registration, reservations and back up systems., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop subordinates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. EXPERIENCE Experience in a Supervisory role. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description POSITION PURPOSE: The Case Manager is responsible for receiving referrals and coordinating wrap around services for youth ages 11 to 21 with a mental health or co-occurring substance abuse diagnosis with other risk factors such as being at risk for out of home placement, involvement with the legal system, truancy and poor academic performance or multiple hospitalizations. The Case Manager will evaluate, monitor, link and advocate for youth and families to optimize functioning, increase self-sufficiency, enhance natural supports and strengthen skills. POSITION REQUIREMENTS / QUALIFICATIONS: Education/Experience: Graduate from an accredited College or University with a minimum of a bachelor’s degree in the human service filed and have a minimum of one year of full time experience working with youth experiencing serious mental illness. Licensure / Certification: DCF/CCMS State Certified or eligible. Maintain current CPR certification from the American Heart Association. Must have a valid Florida Driver’s License. Skills / Ability: Possess knowledge of community resources, Community-Based Organizations and private providers of services to optimize the functions of individual eligible to receive management services. Good documentation skills, computer literate, ability to work independently, excellent interpersonal and communication skills. POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)  Provide community-based services to children ages 11 to 21 with mental health or co-occurring substance abuse diagnosis with any additional circumstances including at risk for out of home placement; having two or more hospitalizations; involvement with Department of Juvenile Justice or other law enforcement; or poor academic performance or suspensions  Maintain case load of no more than 20 youth.  Evaluate and discuss with supervisor consumer’s continued program eligibility as established by CAT Guidance Document  Maintain documentation as per CAT Guidance Document and other state and federal regulatory guidelines.  Develop and maintain resource database to facilitate linkage, brokerage, and access to resources for youth and family. Have knowledge of other Network Service Providers and coordinate referrals when necessary.  Provide goal oriented and individualized supports through assessment, planning, linkage, advocacy, coordination, and monitoring.  Maintain communication with Network Service Providers and resources within the community to support youth and family goals.  Develop Comprehensive Assessment and Comprehensive Service Plans reflecting individualized measurable goals (within 30 days).  Monitors and updates Comprehensive Service Plans when there is a change in youth’s life or as appropriate. At a minimum the Plan must be updated every 6 months. The Service Plan will address important issues including child development education, parent individual functioning, family/parenting functioning and community resources.  Complete a home visit during the development of the Comprehensive Assessment and prior to the completion of the CSP; and conduct home visits for every consumer if it is approved by the consumer.  Prepares and maintain documentation in compliance with contracting and regulatory agencies and not limited to verbal instructions from direct supervisory staff.  Maintains consistent productivity, at least 80% of the established agency goal, per month.  Maintain communication with other key entities including but not limited to child welfare, juvenile justice, corrections, and special education.  If youth is served by child welfare, maintain communication with members of their treatment team including child welfare Case Manager and guardian ad litem (if assigned).  Assume responsibility for the maintenance and auditing of all assigned youth Case Management records.  Participate in treatment and/or multidisciplinary teams, department meetings, multidisciplinary, supervision meetings, and audit preparation meetings. Respond to any identified needs by making referral(s) and following up with linkages to ensure success.  Procure contingency funds as provided by DCF procedures.  Attends in-service and seminars to improve knowledge and skills regarding position.  Attends mandatory in-service training within prescribed time frame.  Reports on a timely manner as requested by supervisor.  Coordinate and assist youth in obtaining necessary transportation.  Maintains strong interpersonal relationship with peers, supervisor, and other department personnel.  Participates in BHCC’s Committee Meetings.  Provides coverage in the absent of peers and maintains collaborative teamwork.  Provide liaison and support to families/care givers of consumers, maximizing their involvement in the Case Management planning progress.  Monitor consumer compliance with substance abuse treatment recommendations and develop alternative plan of service if necessary.  Report incidences and/or occurrences within the proper time frame as establish by CHI Policies and Procedures.  Monitors and advocates for youth and family needs while at CSUs, hospitals or RTF and upon discharge.  Participate in CHI activities and special events as available, i.e. culture day, health fairs, holiday celebrations, etc.  Collaborate in crisis management situations with other BHCC staff, consumers and appropriate community supports.  Develop and obtain housing resources within the community and share information with peers.  Complete and submits weekly a daily report of activities to the supervisor.  Communicates and solves problems through the proper chain of command.  Provides services in a sensitive non-judgmental and non-discriminatory manner to a diverse population.  Provide case management services for residents of the Shelter Care Plus Program(s).  Attend HMIS User meetings as directed/necessary.  Access, update and maintain consumer information in the HMIS Service System.  Prepare and maintain all documentation in compliance with Shelter Plus Program and provide input and support to appropriate staff when needed for grant submission/review/renew.  Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.  Provides accurate and timely documentation in patient charts within the same day of intervention.  Reports to work on time and ready to work with minimal absenteeism.  Calls and report to supervisor when absence/tardy due to illness and/or family emergencies.  Promotes a positive work environment.  Maintains flexibility regarding expected or unexpected changes in the work environment.  Responds to administrative task appointments.  Performs other duties as assigned.

Job DescriptionCompany Description Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center. Job Description Job Purpose: Under the general guidance of the Cluster Director of Sales responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Sales & Marketing is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high. Additionally, the Sales & Marketing Coordinator is required to provide high-level administrative support by conducting research, preparing reports, collecting, and processing sensitive data, resolving guest issues, and performing general clerical functions Duties & Functions: • Handle community outreach, business development and full-service event production., • Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients, • Generate new leads - Generate sales and maximizes revenue while developing and maintaining long term relationships with clients - Create and maintain positive community relationships, • Develop relationship with local industry, • Become involved in outside organizations directly related to industry, • Monitors sales and continually develops strategies to improve and adjust to those changes, • Achieves monthly sales goals - Attend local trade shows, participate in sales blitzes and other off-site sales efforts, • Maintains Company Standards while booking Special Events / Administration, • Handle initial inquires in a timely manner - Send information packets, letter writing, email and menu / events proposals to clients, • Update SCMC and Event Calendar with tentative and definite business, • Special Event Orders-distribute Information to Operations Team including floor plan, • Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing, • Greet the client, introduce client to the Manager on Duty and assist with the beginning of event, • Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events, • Participate in sales & marketing training as directed by Director of Sales & Marketing, • Reports / Financial Revenue - Assists in building the yearly Sales Plan - Understand and assist with the monthly revenue reports, • Provide support and coordination for various marketing initiatives, working closely with subordinates, executive leadership, internal teams, and external vendors, including agencies., • Assist with coordinating the activities of third-party partners such as social media, digital marketing, and PR to ensure cohesive execution of strategies., • Maintain regular communication with operational teams including F&B, retail, HR, IT, and other marketing departments, as well as external vendors., • Assist in tracking marketing expenditures., • Support on-property communication efforts through various channels including static, digital, and video platforms., • Assist in the coordination of external advertising across multiple channels including print, broadcast, and online platforms., • Monitor and address problems or issues raised by end users, seeking resolutions in a timely manner., • Contribute to the development and refinement of procedures to enhance productivity and the quality of marketing deliverables., • Ensure that all guests receive welcoming, responsive, friendly, and courteous service at all times, aligning with brand standards., • Participation and attendance in meetings as assigned., • Assist with internal and external customers., • Assist in special projects with the sales & marketing team., • Any other reasonable duties as assigned by the supervisor or manager, • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams., • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information., • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed., • Health and Safety, • Food Hygiene, • Maintenance, • Emergency Procedures In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc., • Participate in community events and ensure corporate social responsibility goals of the company are met., • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used., • Keep work area clean and organized., • Ensure confidential documents are kept in a secured area., • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized., • Complete other duties as assigned by the Department Head., • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • High School Diploma or equivalent required. Bachelor’s Degree preferred, • Minimum one (1) year of local sales and/or Marketing, special events and customer service experience, preferably in an upscale or lifestyle brand hotel, • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values, • An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work related information using computers and/or point of sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment and have a high level attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak and understand English., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes., • Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Concierge Community Manager No one Hourly (Non-Exempt eligible for overtime) A Concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents, vendors, and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. Fluency in one or more foreign languages is also a plus.. Qualifications Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions. Responsibilities • Handles all resident and/or guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with the office services, hours of operation, key personnel, in-house events, directions, etc.. Responds to all customer requests in an accurate and timely manner making recommendations based on local knowledge and office practices., • Responsible to play an active role in the renewal process as requested., • Project an approachable and professional image in personal appearance, manner, and demeanor., • Maintain a work environment of cleanliness and organization., • Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist residents and guests as necessary., • Listen and work with residents who present service opportunities. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability., • Serve as information liaison to Property Manager. Responsible for reporting unusual or extraordinary circumstances regarding the property or residents., • Follow up with customers to assure successful completion., • Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys or fobs to vendors, contractors, residents and/or guests., • Responsible for maintaining a professional appearance and attitude at all times., • Responsible for seeking educational opportunities and self-improvement for personal growth and development., • Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner., • Works harmoniously and professionally with co-workers and supervisors., • Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current. Know what activities are available in the city (theatre, sports, concerts, shows, and special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for residents and guests., • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property., • Utilizes a variety of software programs as per the needs of the community/property. Adheres to all Front Desk procedures including, but not limited, to; reviewing and completing Daily Activity Reports; completing incident reports for management; and responding to emergency situations., • Maintains consistent presence at work station., • When so directed, participate in resident organization and functions., • Use professional telephone etiquette in handling resident and prospect requests. Use OneSite Service Requests system when necessary., • Assist and coordinate with new move-ins as necessary., • Provide administrative assistance with resident files, ledgers, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information., • Provide access control services and remain vigilant of non-residents and their purpose for being on property. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk Procedures., • Adheres to company standards for resident and guest services., • A High School education or equivalent is required; a college degree in hospitality management or business administration is a plus but not a requirement., • Ability to fluently read and write English, • Accurately perform intermediate mathematical functions. Professional Experience • A minimum of one year of high-end luxury hospitality or property management experience is preferred. Attendance/Travel • Ability and flexibility to work any of the seven days of the week, 52 weeks of the year including recognized Holidays. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested., • Ability and flexibility to serve on-call, as scheduled or as necessary., • Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state. Licenses/Equipment • A valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions. Skills • Must demonstrate a positive attitude and professional demeanor, service as an ambassador for the company, and encourage co-workers to do the same., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to problem-solve issues for residents and/or guests., • Excellent communication, organizational, decision-making, and interpersonal skills, • Team-oriented with the ability to work independently on occasion, • Strong customer service orientation, • Ability to read, analyze, and interpret all forms of information, • Well-organized with the ability to prioritize and multi-task under pressure, • Demonstrate tact and diplomacy, • Ability to stand, walk, sit, talk, and use a phone. Ability to lift up to 30-50 pounds. Requires the use of close and distance vision. Computer Skills • Basic computer and Internet knowledge, • Expanded knowledge of the Internet, • Intermediate knowledge of MS Word and Excel; proficiency with Outlook, • Ability to operate and understand personal computer functions and company-utilized software packages Learning and Development • Commit to ongoing professional development and career growth Career Apparel • Must wear career apparel based on defined company standards The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Description EVS Administrative Assistant Job Type: Full-Time Shift: Monday-Friday 7:00am-3:30pm Job Summary: The EVS Administrative Assistant at Lemontree Healthcare provides essential administrative and clerical support to the Environmental Services (EVS) department. This position is responsible for maintaining efficient office operations, supporting staff schedules, managing inventory, processing documents, and assisting with various departmental tasks. The EVS Admin Assistant ensures the smooth functioning of the department by handling routine administrative duties and assisting the EVS team in achieving departmental goals. Key Responsibilities: Administrative Support: • Provide general administrative support to the EVS Director and department staff, including answering phone calls, responding to emails, and greeting visitors., • Prepare and organize departmental reports, correspondence, and meeting agendas., • Assist in the preparation of presentations, spreadsheets, and documents as needed., • Assist in scheduling and coordinating meetings, trainings, and staff shifts for the EVS department., • Manage EVS staff schedules, ensuring proper coverage and minimizing scheduling conflicts., • Monitor inventory levels of cleaning supplies, chemicals, equipment, and personal protective equipment (PPE)., • Assist with ordering and restocking supplies, ensuring that the EVS department has the necessary materials for daily operations., • Assist in tracking departmental expenses and budget allocations., • Process invoices, purchase orders, and other financial documents in accordance with hospital procedures., • Help maintain documentation related to compliance with infection control standards, safety regulations, and EVS protocols., • Ensure that required certifications, permits, and licenses for the EVS department are current and up-to-date., • Serve as a point of contact for internal communication between the EVS department and other hospital departments., • Relay information from the EVS team to management and vice versa., • Provide administrative assistance to the EVS team, including helping with new employee onboarding, training schedules, and orientation materials., • Assist in tracking employee performance evaluations, certifications, and ongoing training requirements., • Education:, • High School Diploma or equivalent required., • Associate’s or Bachelor’s degree in business administration, healthcare administration, or a related field preferred., • Experience:, • At least 1-3 years of administrative experience, preferably in a healthcare or facilities management environment., • Prior experience supporting environmental services, facilities management, or similar departments is a plus., • Skills & Abilities:, • Strong organizational and multitasking skills with the ability to prioritize tasks in a fast-paced environment., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software., • Excellent communication skills, both written and verbal., • Ability to maintain confidentiality and handle sensitive information., • Detail-oriented with strong problem-solving and critical thinking abilities., • Ability to work independently and collaborate as part of a team., • Certifications:, • Full-time position, with working hours that may include evenings or weekends as needed., • Office environment, with occasional exposure to healthcare-related areas., • The position may require occasional lifting of office supplies or equipment (up to 25 lbs).

Job Description Position: Director of Rooms Level: Division Head Location: Shipboard (Luxury Yacht Environment) Reports to: General Manager (Yacht-based) Summary: The Director of Rooms is responsible for leading and overseeing all aspects of the Guest Services and Rooms Divisions onboard, including Spa, Housekeeping, Front Office, Boutique, and KFAS. This role is a key member of the ship’s Hotel Leadership Team, contributing to strategic and operational decisions to uphold the highest standards of luxury hospitality and guest satisfaction. Key Responsibilities: Operational Leadership * Lead the Hotel Leadership Team, actively participating in strategic planning and decision-making * Directly supervise all Heads of Departments within the Rooms Division * Oversee daily operations, ensuring all guest services and facilities meet quality, safety, and service standards * Conduct regular inspections of housekeeping and public areas * Handle guest concerns and special requests with discretion and professionalism * Develop relationships with repeat guests and VIPs to ensure personalized service delivery * Collaborate with shoreside Sales & Marketing to drive occupancy and revenue goals * Prepare forecasts and assist in business planning for guest services and rooms operations * Ensure clear communication and follow-up on all guest or crew needs and incidents Financial & Administrative * Maintain and manage the division’s annual operating budget * Monitor and control labor and operational expenses including supplies and equipment * Ensure all financial goals for the division and yacht are met or exceeded * Maintain relationships with retail vendors and concessions as part of boutique oversight Quality Assurance & Compliance * Uphold and enforce the highest standards of hygiene, safety, and FSY service culture * Ensure compliance with international maritime regulations and hospitality protocols * Monitor service delivery and implement enhancements based on guest feedback People Management & Development * Foster a positive, collaborative work environment * Promote employee development through training, performance management, and career pathing * Build strong working relationships with all department heads and crew * Support programs that promote staff well-being and operational excellence Strategic & Guest-Focused Thinking * Anticipate guest needs and industry trends, proactively implementing innovations to enhance the guest experience * Lead initiatives that elevate service delivery across all rooms and guest services functions * Engage directly with VIP guests, groups, and returning clientele to offer curated services Qualifications & Requirements: Education: * Diploma in Hospitality Management or equivalent combination of education and experience Experience: * Must have a minimum 5–7 years shipboard operational management roles in luxury setting or cruise line experience * Deep understanding of Rooms Division operations and guest service excellence * Fluent in English; additional language skills preferred * Proficiency in Microsoft Office and hotel management systems * Exceptional communication, leadership, and organizational skills * Strong business acumen including budgeting, forecasting, and revenue management * Able to work independently, manage multiple priorities, and lead under pressure * Demonstrated ability to resolve guest complaints diplomatically and effectively * Flexibility and adaptability in a dynamic shipboard environment Computer Skills: * Proficient in MS Office (Word, Excel, PowerPoint, Outlook) * Experienced in hotel management software systems Travel Requirements: * Willingness and ability to live and work onboard for extended periods * Available to travel internationally as required by the ship’s itinerary

Job DescriptionBenefits: • Competitive salary, • Flexible schedule Here's the scoop: • During the school year, you will need to be available three or more days a week to work in the afternoon hours., • If you want more GLITTER in your life, we have significantly more hours available during no-school days and the summer months., • We have morning, after-school, and weekend hours classes and events., • Skateboards, bikes, and rollerskates are fun, but a reliable car of your own is a must., • Truly get a kick out of making a mess & believe kids should be messy too!, • Be 18 years of age or older., • Interact with students during art classes, after-school programs, and lovable toddlers in our Parent-and-Me classes!, • Are you enthusiastic, reliable, creative, and love working with kids? Then this job is for you!, • Kidcreate Studio is a fast-growing, locally-owned company! We host classes, community events, and birthday parties all over the Greater Miami-Dade County area.What's in it for you?, • A flexible schedule with 10-15 hours a week; with shifts averaging from 2-4 hours long., • Competitive hourly rate., • Paid training to prepare you for the best job ever!, • Get paid for your prep time, setup, class time, and clean-up time., • All lesson plans and art supplies are provided., • We reimburse mileage, excluding exclusions., • And most importantly, a Slime-Tastic time!So whether you're a college student, active teacher, paraeducator, freelance artist, daycare provider, caregiver, or anyone with a love and passion for art and kids, we want you to join our team! Spread the love for art education and make your mark on the world of creativity. Apply now to become a Children's Art Teacher and get messy with us! What is Kidcreate Studio? Kidcreate Studio Miami is a mobile art studio for kids, specializing in onsite classes, camps, and birthday parties. We travel to our clients to create fridge-worthy masterpieces with our artists. We teach creative concepts and utilize many mixed mediums of art materials. We have projects using clay, canvas, drawing techniques, slime, and more. Our classes are age-specific and tailored to provide each student with the curriculum that suits them best. Let's make art and memories together! Why Apply at Kidcreate Miami? • Great people, • Fun place to work, • Every day is different, • High-energy workplace, • Relaxing atmosphereJoin the Kidcreate Studio Miami team today in our mission to introduce children to the wonderful world of art!

Job Description Are you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Spa Concierge. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 hiring bonus SPA CONCIERGE Position Summary The Spa and Salon Front Desks are the main information centers for the department. The Spa Concierge assumes all the responsibilities that come with these areas. This position creates a member/guest’s first and last impression of the Spa. A Spa Concierge handles each guest/member's request for Spa, Fitness, Salon, and Retail Services. His/her primary function is to ensure that all members/guests are greeted, and personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also responsible for scheduling services via the appointment booking system; answering and routing phone calls, selling merchandise, and point of sale settlements. In accordance with Fisher Island Club’s philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Nature and Scope: • The incumbent reports directly to the Assistant Spa Director. The major thrust of the position is to create a warm and professional welcome and ensure that members/guests feel comfortable with their visit to the Spa. Duties and Responsibilities: • Support the club’s philosophy and culture daily to ensure member/guest satisfaction., • Ensure that a high standard of service is maintained throughout the spa, as detailed in Club and Department standard operating procedures, as well as the Forbes and Leading Hotels of the World standards., • Assist in the operations of the entire spa department as required:, • Front Desk, • Spa Retail Area, • Relaxation & Locker Areas, • Prep Area, • Fitness areas, • Treatment Rooms, • Salon, • Represent the first impression, ensuring a warm and friendly welcome and check-in experience to all members/guests always, confirming membership status and good standing. Use the member/guest name appropriately and communicate it to colleagues and managers so that they can use it as well., • Assist in the smooth flow of the member/guest’s journey throughout the visit., • Give guided tours of the Spa when needed and offer return members/guests proper recognition. Aim to give members/guests the best possible service and make each member/guest feel important. The interest of each member/guest is of paramount importance., • Provide members/guests with information regarding the Spa's facilities, programs, and services. Guide members/guests through the booking process offering a personalized experience and customized recommendations by sharing knowledge of spa services., • Schedule services using the appointment booking system following all booking operating procedures. Organize appointment scheduling to maximize the use of time and profitability whilst ensuring that the member's/guests’ needs are of first importance. Proactively record guest preferences and anticipate needs, helping with any reservation even if it does not pertain to the Spa. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.), • Inform Management of member/guest grievances. Handle member/guest complaints in accordance with our member/guest resolution policy. Take ownership and provide satisfaction and assurance to them that you will bring the issue to Management. If Management is unavailable, address problems in a courteous manner., • Assist guests in the Retail and ring-up sales. Ensure that the reception and retail area is always tidy, clean, and fully always stocked., • Process all vouchers including training and classes as well as spa services through the spa software., • Check members/guests out of the Spa ensuring services have been accurately settled., • Answer/address all correspondence in a timely manner, including emails and voicemails. Handle member/guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary and following an appropriate and expected handover to coworkers when tasks are not completed., • Monitor and change the music on the master sound system as it pertains to the spa areas., • Run daily usage reports off the appointment booking software and submit them to Supervisor via daily reports., • Assist Therapists in room assignments., • Report any dysfunctional equipment to Spa MOD., • Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar., • Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory., • Will be expected to assist with various demonstrations, events, and training., • At the close of your shift, inform the next shift of any pertinent information relative to operations and Member services., • If you are on the closing shift, complete all closing shift duties., • If you are on the opening shift, complete all opening shift duties., • Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa-specific grooming guidelines. Make sure the uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair, and nail style and a nametag is worn., • During your employment, other positions, duties, and responsibilities may be assigned to you from time to time., • Always demonstrate a professional attitude, particularly regarding punctuality, appearance, and general manner., • Prepare gift certificates and gift packaging. Success Criteria A successful candidate for this position should excel at: • Creating memorable and comforting experiences, • Emotional intelligence, • Proper grooming standards, • Strong multitasking and organizational skills, • Friendly and warm personality with good communication skills, • Keeping up to date with spa trends, • Creating an example of themselves with excellence., • Proactive, Team Player, Problem Solver, • Passionate about hospitality and customer service driven, • Must have a professional appearance and good hygiene, • Respect for all co-workers and guests, • Pride in your work by creating positive energy, excitement, and fun, • Demonstrate positive behaviors, smiling, being polite and courteous Experience and Education Required • High School Degree and/or GED required., • Prior club, hotel, spa, and hospitality experience desired., • The prior front desk is highly desirable, including working with a computerized point of sale and/or reservations system., • Two to three years related experience and/or training, or equivalent combination of education and experience. Skills Required • Reading, writing, and oral proficiency in the English language., • Must be willing to work a flexible schedule to accommodate the Spa’s needs., • Must be self-motivated., • Must be able to work efficiently under pressure., • Must work in a safe, prudent, and organized manner., • Must have mathematical skills and a technical aptitude., • Knowledge of the club/hotel and/or spa industry., • Must have basic knowledge of computer programs including Microsoft Excel, Word, & Internet applications., • Must have a commitment to follow all policies and procedures as they relate to the Spa and Club., • Must be able to relate to all levels of management and colleagues., • Must have excellent interpersonal and communication skills., • Must be open to learning about treatments and concepts that derive from other cultures., • Must be professional, energetic, enthusiastic, cooperative, and always have a friendly disposition., • Must be punctual and reliable., • Have an aptitude to work in a very busy environment including phones, clients, and staff as needed., • Must be willing to attend all mandatory training to further spa skills., • Consistent attention to detail in delivering the Fisher Island experience., • Ability to multi-task and maintain grace while under pressure., • Must have knowledge of spa services and products offered., • Juggle and balance the needs of the organization., • Consistently strive for a higher level of achievement both personally and professionally., • The ability to upsell services, recommend products and assure member/guest satisfaction., • Must be willing to be proactive, take initiative, and be held accountable when dealing with members/guests., • Must be comfortable with accounting documentation at the close of shift and be held accountable. Licenses or Certifications No licenses or certifications are required. Working Conditions: • Work is performed inside most of the time, and will require some outdoor activity, • Ability to work odd hours and on weekends and holidays, • Ability to work under pressure and handle stress READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

Job Description The Head of Racquet Sports Professional qualifies for both the executive and administrative exemptions. The Head of Racquet Sports Professional will customarily and regularly direct the work of two or more full-time employees and exercise managerial authority over them. The position includes the involvement in making recommendations regarding hiring, firing, employee relations, training and development, performance appraisal/management, health and safety and career advancement. In addition, on a regular basis, the Head of Racquet Sports Professional exercises discretion and independent judgment on matters of significance in the completion of administrative duties supporting all racquet activities. Head of Racquet Sports Professional is responsible for overseeing racquet sports activities, including tennis, pickleball, and padel, at Fisher Island Club. This role involves managing programs, supervising assistants pro staff and ensuring a high-quality experience for all members and guests. The ideal candidate will have a background in racquet sports, leadership skills, and a passion for promoting an active lifestyle. An individual with great interpersonal skills, stamina, sensitivity, high moral standards and overall multi-tasking ability to report directly to the Director of Racquet Sports. The Head of Racquet Sports Professional will be present and available to all members not only when the Director is available but also on his absence. In accordance with Fisher Island Club’s philosophy, the Head of Racquet Sports Professional work together with all team members sharing a common goal of a successful and innovative club. Head of Racquet Sports Professional to demonstrate integrity and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Key Responsibilities: • Program Development, • Plan and manage a comprehensive program and schedule of racquet sports activities, including leagues, tournaments, and social events., • Develop and implement comprehensive racquet sports junior program for all skill levels and ages along with assistant pros., • Collaborate with the marketing team to create, market and promote programs and events., • Evaluate and suggest improvements in existing tennis, padel and pickleball programs based on member feedback and participation., • Manage the adult tennis women and men’s state league by creating teams, recruiting players, developing their training programs and matches’ schedules., • Attend regional RSPA, PTR, USTA or equivalent meetings among member clubs, industry functions and act as USTA liaison for rules and regulations monitoring for compliance with state and national league rules and policies., • Staff Management, • Recruit, train, and supervise assistant professionals and maintenance staff., • Create training procedures to be followed by assistant pros., • Evaluate assistant pro staff performance and provide constructive feedback with the authority to suggest personnel actions, including disciplining and rewarding staff members., • Analyze, create and update a facility maintenance checklist of job responsibilities to be followed by the maintenance staff., • Supervise, direct and evaluate the maintenance staff., • Administrative Duties, • Develop and work with the Director to analyze and finalize the racquet sports budget., • Manage the budget and inventory for equipment, maintenance, and teaching purchases., • Maintain accurate records of lessons, programs, and member participation., • Ensure compliance with all club policies and safety regulations., • Create rules for all competitive and social events., • Organize and oversee tournaments, leagues, and special events., • Write weekly articles and video for the newsletter covering the racquet sports, • Facility Management, • Manage the maintenance and cleanliness of all racquet sports facilities., • Manage the maintenance team to ensure courts and equipment are in excellent condition., • Implement and enforce booking reservation policies., • Regularly engage with the grounds and building department to ensure work orders are reported and addressed., • Coaching and Instruction:, • Provide private and group lessons for all ages and skill levels., • Stay updated on industry trends and best practices to improve programs and services., • Attend training/ workshops pertaining to racquet club management for professional development within the Fisher Island Club., • Represent the club/facility in professional tennis activities, including meetings of the national and/or local division of RSPA, PTR and in tournaments such as pro-am with members, as well as state or national events as time will permit with the approval of the Director of Racquet Sports., • Member Engagement:, • Foster a welcoming and inclusive environment for all members., • Address member inquiries and concerns promptly and professionally., • Organize and participate in member events to build community and engagement., • Respond to and resolve member and guest problems and complaints. Job Requirements Duties Include • Formulate and recommend short-term and long-term goals for the tennis, padel and pickleball programs as well as strategic plans to reach established goals., • Inspect the courts and facilities prior to start of play and ascertain that all necessary maintenance has been performed to provide a safe environment for all users., • Ensure all teaching equipment are properly stored and maintained., • Ensure with pro shop staff that all daily lessons and court bookings are accounted for on the system., • Monitor, analyze and consider options to maximize court usage including special events, clinics, lessons, and play., • Devote a reasonable number of hours to playing with members as a Club ambassador, to obtain information regarding members’ likes and dislikes and to promote Club programs regardless of level of members’ experience; such play is not to be considered a playing lesson., • Enforces all club rules and regulations governing the use of the club/facility, its equipment and other property., • Works cooperatively with other departments to develop combined programs for the membership., • Inform and make recommendations to the Racquet Club Director regarding problems or issues relating to members, guests, or other general tennis department-related matters., • Assist pro-shop manager and personnel as needed by serving the membership on sales, game arrangements, court reservations, and racquet stringing., • Maintain a positive and productive culture in the workplace., • Exercise discretion and independent judgment in the completion of job duties related to matters of significance., • Acts as the Club's Ambassador to enhance the value of the Club., • Act as manager on duty in director’s absence. Be on site whenever the director is not on the grounds. Job Qualifications: • Bachelor’s degree in business administration, hospitality, or a related field preferred and/or applicable experience., • Minimum of 5 years as a Head Professional, or as Assistant Racquet Sports Director with at least 2 years with leadership roles supervising assistants., • RSPA, PTR or equivalent professional certification required., • Pickleball and Padel Professional Certification required., • Experience in a service-related field, preferably at exclusive private country club environment/and or resort., • Knowledge of tennis, padel and pickleball program, activities, educational and recreational events., • Experience using analytics to interpret outcomes, identify opportunities and drive membership decisions., • Database experience with computer software programs., • A charismatic, energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism., • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, and reports to staff, members, and guests., • Ability to use effective problem-solving skills, and make independent decisions when circumstances warrant, exhibits sound and accurate judgment and makes timely decisions., • Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints., • Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands and is able to deal with frequent change, delays, or unexpected events., • Must be highly visible and have the ability maintain a flexible work schedule including nights, weekends, and holidays as dictated by the event schedule., • CPR/AED yearly certification required. Skills: • Self-motivated, self-starter, able to share ideas, and implements plans without significant oversight after plans were discussed with Racquet Club director., • High level of playing skills is required with College, ATP or WTA playing experiences., • Proficient level of computer knowledge with a specific, basic knowledge of Microsoft Office., • Excellent communications skills and ability to speak and read English is required., • Strong interpersonal and communication skills., • Ability to work independently and to exercise initiative., • Strong organizational ability., • Ability to work with a wide variety of ages and demographic groups., • Ability to take charge and motivate others., • Enthusiastic, patient, entertaining, enjoyable and exercises self-control., • Possess the ability to handle high stress and volume of children and adults while maintaining a positive, caring, and professional composure Working Conditions: • Work is performed in an office environment and outdoor for extended periods., • Ability to work in a fast-paced environment and have ability to meet deadlines., • Ability to stand, walk, and actively engage in racquet sports activities for extended periods.

Job DescriptionPOSITION PURPOSE: Provides the Managing Director/Executive Committee Member with administrative support including, typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Opens incoming mail, dates stamps and distributes accordingly. Sends outgoing mail, both interoffice and outside of the hotel. Routes mail, faxes and other printed matter., • Prepares and types correspondence and fairly complex numerical/financial reports, as directed. Prepares correspondence on behalf of management. Duplicates, copies and distributes and mails materials for the department/office., • Orders and maintains office supplies and equipment. Maintains files and equipment in an orderly and professional manner., • Uses the property’s email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s)., • Uses the property’s email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s)., • Appropriate business use of telephone and voice mail system., • Greets internal and external guests in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Maintenance of filing system in accordance with the Record Retention policy., • Preparation of special reports or projects, as requested., • Attend all required meetings, • Knowledge of and compliance with all Emergency procedures. Reports unsafe conditions, as appropriate., • Maintain a professional and friendly relationship with other departments, associates and guests., • Maintains work area in a neat and orderly fashion, • Other duties as assigned by management SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read listens and communicates effectively in English and in writing, using correct grammar, spelling and sentence structure., • Prepare official correspondence on behalf of management for both external and internal communications verbally and in writing., • Ability to sit for extended periods of time and continuously performs the essential job functions., • Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy., • Ability to type 60 wpm., • Ability to effectively transcribe information from handwritten memos and recordings. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Constant Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Occasional Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Frequent Far Vision Frequent Hearing Constant Talking Constant Taste Never Lifting/Carrying (#15 lbs) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent preferred. Additional training and education is highly desirable. EXPERIENCE Requires 5 years administrative support experience. Experience with MS Office applications and Outlook required. Previous work experience should include working in a high-volume environment. LICENSES OR CERTIFICATES None required. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * • Acts as the owner/resident’s liaison between all aspects of the association., • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources., • Maintain a warm and friendly demeanor at all times., • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings, if needed/requested., • Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check., • Service the owner/residents and guests with beverage requests in the Grand Lobby., • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested., • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested., • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested., • Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance., • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times, • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner., • Establish relationships with local merchants and service providers as needed., • Take part in maintaining a clean working environment., • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association., • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform., • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction., • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association., • Provides quality service to residents and guests. Employee reports directly to the Manager of Operations or in their absence directly to the Assistant General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience • Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience., • Working knowledge with computers and software used in an office environment., • Must be able to communicate well and convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.