Sales Support Associate
6 days ago
Los Angeles
Job Description Document TITLE- Sales Support Associate Scope To ensure job description matches application’s expectations of duties Date Updated January 2024 Version 1.0 Reports to : Director of Sales Location: TopHat Distribution Employee Name: Hire Date: Who We Are AmericannMade is a vertically integrated cannabis company. Our expertise in forming strategic partnerships within the cannabis community has allowed us to grow exponentially while remaining a privately funded company giving us the opportunity to deliver the best in cannabis genetics throughout California. With over 20 years operating in the State of California, AmericannMade is a leader in innovation and execution. Having multiple cultivation, distribution and manufacturing facilities along with 4 retail locations throughout Southern California, we can proudly boast that we are a true farm to head cannabis company. General Summary Sales Support Associates will play a vital role in ensuring the efficient and effective operation of sales, customer service, and order fulfillment processes of HOTBOX distribution and fulfillment facilities. Plays active role assisting with reporting in various departments. This includes collaborating with sales, order fulfillment, delivery, accounts receivable, and training departments to gather and analyze data, generate reports, and provide insights to support decision-making and performance evaluation. Sales Support Associates will be responsible for compiling sales performance metrics, order fulfillment status reports, delivery tracking data, accounts receivable aging reports, and training effectiveness evaluations. By actively supporting reporting and other sales related activities across departments, Sales Support Associates help to ensure transparency, accountability, and informed decision-making within the organization, ultimately contributing to the overall success and efficiency of sales and order fulfillment operations. Essential Job Functions Minimum Job Qualifications • Problem -Solving Abilities to identify issues, troubleshoot problems, and find solutions to ensure smooth sales and order fulfillment process., • Strong mathematical, analytical, and organizational skills, • Computer Proficiency (expertise in CRM systems, inventory management software, Excel, MS tools for data entry, reporting and communication), • Adaptivity and Flexibility to handle changing priorities, tight deadlines, and evolving business needs in a dynamic HOTBOX Distribution environment., • Reporting Skills to generate reports, analyze data and provide insights to support decision-making, performance evaluation, and process improvements in sales and order fulfillment operations, • Team Player and ability to work collaboratively with the sales team, delivery team, and other departments to ensure seamless operations and customer satisfaction., • Excellent oral and written communication skills, • Proven ability to handle multiple projects simultaneously, • Strong attention to detail to ensure accuracy in order processing, customer information, and data entry tasks. This position has no supervisory responsibilities. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Repetitive walking, standing, sitting, bending, stooping as required, • Ability to carry boxes, products, and other necessary facility related items, • Ability to safely lift boxes up to 35 lbs, • This is a full-time position, • Flexibility to work weekend and holidays, • Typical work days and hours are between Monday through Friday, 7:30 a.m. to 5:30 pm Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Signatures This job description has been approved by all levels of management: Manager____________________________________________________ HR_________________________________________________________ Employee signature below constitutes an employee's understanding of the requirements, essential functions and duties of the position. Employee______________________________________________________ Date_____________ Powered by JazzHR 0B6tnWa5nw