Buscar empleo: 1000+ ofertas de trabajo de strategic operations en Bayonne, New Jersey (noviembre 2025) - page 20

Empire State Realty Trust

Multifamily Portfolio Manager

hace 2 días

New York

Job DescriptionCOMPANY SUMMARY Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. POSITION SUMMARY The Multifamily Portfolio Manager will develop and lead property operations strategies, supervise on-site building staff and superintendents, coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently, profitably, and in alignment with ownership objectives. The Manager acts as a liaison between on-site property teams and Asset Management, translating strategic goals into actionable plans. This individual will also play a crucial role in collaborating with senior leadership, contributing significantly to the growth of ESRT's multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management.RESPONSIBILITIES • PORTFOLIO OVERSIGHT:, • Direct and oversee day-to-day operations for ESRT’s residential properties to deliver best-in-class resident experiences, • Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio, • Supervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards, • Develop and implement preventative maintenance programs and safety protocols, • Identify opportunities to improve efficiency and reduce operating costs during and after transition, • Oversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs, • Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership, • Uphold ESRT’s standards of presentation, cleanliness, and functionality for all residential buildings and amenities, • Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence, • Respond to escalated resident issues and emergencies with professionalism and urgency, • Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations, • Maintain all required certificates, permits, and operational documentation, • Oversee regular inspections, safety meetings, and compliance audits, • FINANCIAL MANAGEMENT:, • Assist in the development and execution of annual operating budgets, • Review monthly financial statements and variance reports, • Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria, • LEASING AND MARKETING:, • Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience, • Take part in development of pricing recommendations, lease approvals, and online marketing strategiesWHAT SUCCESS LOOKS LIKE, • Seamless operational transition with no disruption to resident experience, • Consistent delivery of high-quality service and maintenance standards across all properties, • Effective budget management and expense control resulting in improved margins, • Strong, motivated on-site teams aligned with ESRT culture and performance expectations, • High resident satisfaction scores and reduced complaint response timesREQUIRED SKILLS / ABILITIES, • Strong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.), • Demonstrated ability to manage budgets, control expenses, and oversee capital projects, • Experience developing operational processes and leading transitions or organizational changes, • Strong leadership, communication, organizational, and problem-solving skills, • Proficiency in Microsoft Office Suite, Yardi, and building systems softwareEDUCATION & EXPERIENCE, • Minimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams, • Experience in managing in-house property management. Proven leadership skills, with experience effectively building, managing, and motivating a team, • Excellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader market, • Strong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecasts, • Ability to quickly digest and process information to make smart, thoughtful decisions, • A results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvement., • Excellent verbal and written communication skills, • Positive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skills.·Ability to build and sustain respectful and productive working relationships with colleagues and clients, actively embracing and contributing to an inclusive and diverse work environment, • Experience operating and thriving in an entrepreneurial environment, • Occasional travel will be required to properties outside of NYC, • High degree of accountability and ownership, demonstrating reliability and commitment., • Knowledge of NYC regulatory requirements for multifamily assets, • Experience and interest in evaluating and implementing PropTech solutions, • Undergraduate degree from an accredited institution. PHYSICAL REQUIREMENTS, • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift up to 15 pounds at timesWHAT YOU CAN EXPECT, • At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -, • Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently, • Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT, • Dependable – you take a strong sense of ownership and accountability over your work, • Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude, • Curious – you consistently look for new ways to work smarter, not just harder, • Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture, • Positive – you possess a service-oriented attitude with excellent follow through BENEFITS, • Competitive base salary and bonus, • Health/Dental/Vision insurance, • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance, • Voluntary Enhanced LTD Program, • Voluntary Hospital, Accident, and Cancer Programs, • 401(k) with 100% match up to 5%, • Paid parental leave, • Pre-tax transit accounts, • Employee Assistance Program for emotional, financial, and legal supportWELL-BEING, • Generous paid time off, • Flex remote work time, • Flex Summer Fridays, • Employee engagement programs, • Volunteer time off, • Continuing education, • Complimentary Empire State Building Observatory access, • Complimentary gym membership and other wellness benefits

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