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  • New Store Opening, Culinary Trainer - based in NYC, DC, Dallas, Great Miami or Charlotte NC
    New Store Opening, Culinary Trainer - based in NYC, DC, Dallas, Great Miami or Charlotte NC
    hace 16 horas
    $80000–$120000 anual
    Jornada completa
    Edgewater, Miami

    New Store Opening, Culinary Trainer maman Multi-Market Role (home base in NYC, Charlotte, Dallas, DC or Greater Miami) Extensive Travel Require Must be experienced in multi-unit restaurant openings and high-volume kitchen training At maman, we believe every café should feel like coming home --- warm hospitality, thoughtful food, beautiful spaces, and teams that care deeply about the guest experience. As we continue to grow, we are looking for a New Store Opening, Operations Training Specialists specialized in the back of house field. This role will help bring each new maman to life with excellence, consistency, and heart. This role is for a hands-on hospitality leader who thrives in fast-paced environments, loves building teams from the ground up, and feels energized by travel and new beginnings. While this role may be based in NYC, Charlotte, Dallas, DC, or the Greater Miami area, it requires extensive travel (approximately 9--10 months per year) to support new café openings, with cross-market support as needed. About the Role As our BOH NSO Specialist, you will lead kitchen pre-openings from setup through stabilization. You'll ensure every new maman kitchen opens organized, food-safe, fully trained, and operating with consistency from day one. You will oversee equipment ordering and installation, kitchen organization, BOH onboarding and certification, and operational readiness. During non-opening periods, you'll support retraining and operational reinforcement in existing markets. What You'll Do Kitchen Setup Launch • Order and set up kitchen equipment, smallwares, and appliances, • Organize BOH stations, storage, pars, and prep systems, • Oversee equipment installation and functionality checks, • Ensure full compliance with food safety and sanitation standards BOH Training Certification • Lead hands-on training for line cooks, prep cooks, bakers, and porters, • Train teams on recipe execution, portioning, labeling, dating, and storage, • Certify station proficiency and track training progress, • Coach in real time and address performance gaps with clarity and care Operational Excellence • Train on KDS, ordering platforms, inventory systems, and daily BOH procedures, • Support inventory controls, food ordering, and waste management, • Support in first schedule templates and schedule building, • Conduct readiness assessments before opening, • Step into shifts as needed to model standards and execution, • Partner cross-functionally to ensure smooth, scalable openings Who You Are • Experienced in multi-unit restaurant openings and high-volume kitchen training, • Strong culinary background (line cook experience required; baking experience a plus), • Deep knowledge of food safety, sanitation, and inventory systems, • A calm, accountable leader who builds trust in the kitchen, • Highly organized and detail-oriented, • Comfortable working hands-on in a fast-paced environment, • Bilingual (English/Spanish) candidates are highly celebrated within our growing markets, • Energized by travel and being on the road extensively Requirements • Must be 21 years of age or older and legally authorized to work in the U.S., • Ability to stand for extended periods and work full shifts, • Open availability, including holidays and weekends, • Reliable transportation and ability to travel extensively within assigned region, • State based Food Handler Certification (or willingness to obtain) Compensation Benefits Salary Range: 80,000 - 120,000 (location dependant) Multi-Location Role Extensive Travel Required We offer: • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan opportunities, • Employee Discount Benefits salary may vary by state and eligibility

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  • New Store Opening, Operations & Training Manager - based in NYC, DC, Dallas, Charlotte or Miami
    New Store Opening, Operations & Training Manager - based in NYC, DC, Dallas, Charlotte or Miami
    hace 7 días
    Jornada completa
    Edgewater, Miami

    New Store Opening, Operations Training Manager maman Multi-Market Role (home base in NYC, Charlotte, Dallas, DC or Greater Miami) Extensive Travel Required Must be experienced in multi-unit restaurant openings and high-volume training At Maman, we believe every café should feel like coming home --- warm hospitality, thoughtful food, beautiful spaces, and teams that care deeply about the guest experience. As we continue to grow, we are looking for a New Store Opening, Operations Training Manager specialized in front of house operations and with a strong understanding of kitchen operations and specialty coffee. This role will help bring each new Maman to life with excellence, consistency, and heart. This role is for a hands-on hospitality leader who thrives in fast-paced environments, loves building teams from the ground up, and feels energized by travel and new beginnings. While this role may be based in Charlotte, Dallas, DC, or the Greater Miami area, it requires extensive travel (approximately 9--10 months per year) to support new café openings, with cross-market support and re-training initiatives in mature markets during opening downtimes. About the Role As a NSO Operations Training Manager, you will serve as Maman's operational and training ambassador during new café openings. You will prepare teams to deliver exceptional food, service, hospitality and culture from day one, ensuring each café opens with confidence and consistency. You will lead pre-opening ordering, setup and organization, support onboarding and in-café training, assess operational readiness, support staffing, and partner closely with leadership to guide each location from opening through stabilization. During non-opening periods, you will assist with re-training initiatives and operational reinforcement in mature markets. This is a salaried, field-based leadership role requiring flexibility, resilience, and a true passion for developing others. Maman's NSO Operations Manager should have a thorough understanding of all operational tools and training materials the company uses in the front of house, back of house and barista stations. What You'll Do New Café Launches • Assist in ordering in-store materials and small equipment, • Set up and organize items ordered for each cafe station, specifically the expo, counter and water stations, • Assist with the hire of new team members, • Lead onboarding, immersive hands-on training, and station certification for hourly and salaried team members, • Ensure all team members reach operational proficiency and embody maman's service standards, • Conduct readiness assessments and partner with leadership to ensure a smooth transition from opening to stabilized operations, • Support recruiting efforts, including interviewing and selecting team members during launch phases, • Deliver training using varied instructional styles to meet diverse learning needs, • Step into shifts as needed to support execution and model excellence, • Reinforce maman's culture, systems, and service philosophy and team building across markets, • Adapt quickly to evolving processes, tools, and initiatives introduced during openings, • Maintain accurate training documentation and ensure compliance with food safety and regulatory standards, • Partner with Operations, HR, Food and Beverage, Marketing teams to ensure consistency and scalability, • Contribute to continuous improvement of training materials, tools, and launch processes, • Provide cross-region support as needed Who You Are • Must be experienced in multi-unit restaurant openings and high-volume training hospitality environments, • Leadership experience, • Deeply knowledgeable in food safety standards, • A strong and empathetic coach who knows how to hold teams accountable while building trust, • Comfortable managing shifts and operating a café with confidence, • Highly organized and detail-oriented, even in fast-moving environments, • Skilled in adapting your training approach to different learning styles, • Calm under pressure and capable of making informed, time-sensitive decisions, • Passionate about mentoring, developing others, and building strong teams, • Energized by travel and comfortable being on the road extensively, • Coffee/Barista trained, an asset Requirements • Must be 21 years of age or older and legally authorized to work in the U.S., • Ability to stand for extended periods and work full shifts, • Open availability, including holidays and weekends, • Reliable transportation and ability to travel extensively within assigned region, • State based Food Handler Certification (or willingness to obtain) Compensation Benefits Salary Range: 80,000 - 120,000 annual Multi-Location Role Extensive Travel Required We offer: • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan opportunities, • Employee Discounts, • Commuter benefit, • Discretionary annual bonus Benefits salary may vary by state and work experience

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