Account Director
8 days ago
Atlanta
Job Description Job Summary: The Account Director will be responsible for working with key clients on high visibility projects. This important role will be responsible for all project details through to completion, while assisting the Account Strategist in securing repeat business, serving as a conduit for marketplace feedback and, ultimately, ensuring the best possible experience and project outcome for the client. The Account Director is responsible for managing assigned accounts by setting up the delivery of advertising programs including advertising creative deadlines, technical specifications, and tracking of delivery working closely with sales and operations to maximize effectiveness of advertising campaigns during the post-sale process. Primary Activities and Responsibilities: • Liaison between Refuel client, Account Strategist and Operations Team, • Well versed in analytics, media and project management tools., • Maintain line of communication between Account Strategist, client, and refuel operations, • Create and conduct internal/external program guidelines prior to the start of campaign (kick-off calls), • Resolve client billing discrepancies and issues as they arise, • Resolve campaign issues in a timely and productive manner, identify and implement improvements, • Actively listen to understand client perspective and ensure continuous understanding, • Provide project management support through the proposal process based on client needs with direction/input from internal and external sources, • Coordinate between refuel divisions on constructing effective plans, • Present media plans in conjunction with the Account Strategist to client/agency, • Develop processes, reports, tracking, etc. that may be uniquely required by assigned client(s), • Maintain timeliness of Refuel deliverables and manage cadences aligned with all internal & external stakeholders, • Ensure timely delivery of any client deliverables required to meet client expectations, • Coordinate between operations and Finance to ensure timely delivery of necessary reporting for accurate billing, • Create post campaign reports, • Prepare client recap of executive media plan- with the assistance of Account Strategist/digital/marketing/offline teams, • Review POPs for accuracy and completeness, • Bachelor’s degree from an accredited institution, preferably in marketing, public relations, business or communications or relevant job experience, • 5+ years of experience in an ad agency or media company (preferred), • Must have experience with a Project Management system (Asana preferred), • Ability to be a self-starter, be attentive to details, and work independently, • Ability to establish rapport and relationships with individuals at all levels internally and externally, • Ability to manage time and effectively manage deadlines and goals, • Ability to manage expectations of internal and external customers, • Ability to prioritize workload and meet tight deadlines, • Comfort working in fast-paced, rapidly changing environment, • Organizational and time management skills, • Strong interpersonal skills both in person and by phone, with high professionalism, • Strong communication skills including writing, proofreading skills and speaking, • Strong project management skills, • Strong customer service ethic and high expectations for quality, • Superior phone skills, excellent verbal and written communication, • Team orientated, • Understanding of the inner working of advertising agencies and client marketing departments, • Understanding of media planning and buying procedures · Travel up to 10% may be required · The applicant selected for this position may be required to successfully complete a background check. Passing results must be received prior to start date in new position. Company DescriptionRefuel Agency is the largest provider of Media + Marketing services specializing in and reaching military, teen, college and multicultural niche audiences throughout the United States.Refuel Agency is the largest provider of Media + Marketing services specializing in and reaching military, teen, college and multicultural niche audiences throughout the United States.