Network Technician II with MSP Experience
20 days ago
Pasadena
Job Description Join Our Team as a Network Technician in Pasadena, CA! Who We Are: At 5x5 Telecom, we’re all about shaking things up in the telecom world! We’re a dynamic team with a proven track record of making things happen, offering enterprise solutions including internet, VoIP, and managed services that blow the competition out of the water. With millions of annual users, we’re the only carrier with redundancy at all on-net projects, meaning less downtime and lightning-fast installs (1-2 days – yeah, we’re that quick! ). The Role: Network Technician with MSP Experience – Be the Backbone of Business Connectivity Are you a hands-on tech expert who thrives in a fast-paced, service-driven environment? Do you have a passion for solving real-world network challenges and making systems run like clockwork? If you bring MSP experience, strong troubleshooting skills, and the ability to think on your feet, we invite you to apply to join our team as a Network Technician and make an immediate impact. Position Overview Reporting directly to the Director of Network Operations, this role is designed for a proactive, detail-oriented professional with deep technical knowledge and a service-first mindset. You’ll ensure network systems are secure, stable, and high-performing, while also providing expert support to end-users and executing hands-on installations across a wide range of environments. Core Responsibilities Network Support and Troubleshooting • Provide responsive, day-to-day support for all network-related issues including monitoring alerts, resolving trouble tickets, and addressing customer inquiries., • Serve as the Tier 1 escalation point, handling complex network problems with confidence and precision., • Perform onsite and remote installations of routers, switches, microwave radios, and VoIP equipment., • Travel to customer and network sites for maintenance, troubleshooting, and deployments, including work on elevated surfaces., • Execute fiber and copper cabling, testing for performance and reliability., • Support ongoing network infrastructure maintenance, upgrades, and audits to ensure peak performance., • Maintain detailed and accurate network documentation, inventory logs, and configuration records., • Respond to support requests via phone, email, and ticketing systems, delivering efficient, solutions-focused support., • Troubleshoot a range of hardware, software, and networking issues using tools like Microsoft 365, Google Workspace, CW Automate, and GravityZone Bitdefender., • Work closely with IT teams to address cross-functional technical challenges and improve overall service quality., • Certifications: CCNA or Network+ preferred., • Experience: 2–4 years of hands-on experience in network support, desktop support, or a related technical role, ideally in an MSP setting., • Technical Skills: Solid understanding of networking protocols, system administration, and diagnostic tools., • Software Expertise: Familiarity with Office 365, SharePoint, Adobe, Google Workspace, CW Automate, and Synology., • Physical Requirements: Ability to lift up to 75 lbs, work at heights, and travel regularly to client sites. Associate's degree in a related field or equivalent professional experience preferred. Why You’ll Succeed in This Role This position is built for a sharp, resourceful technician who enjoys being in the field as much as in the office, solving problems, and working with the latest tech. You’ll thrive here if you’re equally comfortable in server closets, on rooftops, or supporting users remotely, always with the goal of keeping networks running smoothly and clients satisfied. Ready to bring your technical expertise to a role where no two days are the same? Apply now and take your career to the next level as a Network Technician with MSP experience! Why 5x5? Not only are we a fast-growing, forward-thinking company, but we also offer an awesome compensation package. Think competitive salary & great incentives, health/dental/vision benefits, 401k matching, PTO, parking, a great gym (included) and even a cell reimbursement! Company DescriptionAt 5x5 Telecom, you won’t just have a job, you’ll have the chance to make a real impact in a company that’s redefining the telecom industry! We’re not your average telecom provider; we’re fast, innovative, and driven by a passion for pushing boundaries. With our lightning-fast installations and cutting-edge services, we’re always ahead of the curve, and you’ll be right there with us. Joining our team means becoming part of a close-knit, dynamic group where your contributions are seen and celebrated. Plus, with great benefits, opportunities for growth, and an energetic environment, 5x5 is the perfect place to thrive, grow your career, and be a part of something truly transformative.At 5x5 Telecom, you won’t just have a job, you’ll have the chance to make a real impact in a company that’s redefining the telecom industry! We’re not your average telecom provider; we’re fast, innovative, and driven by a passion for pushing boundaries. With our lightning-fast installations and cutting-edge services, we’re always ahead of the curve, and you’ll be right there with us. Joining our team means becoming part of a close-knit, dynamic group where your contributions are seen and celebrated. Plus, with great benefits, opportunities for growth, and an energetic environment, 5x5 is the perfect place to thrive, grow your career, and be a part of something truly transformative.