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Job DescriptionCompany Description WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Job Description We are seeking a detail-oriented, tech-savvy, self-driven, and quick-learning Senior Technical Implementation Specialist with excellent problem-solving and communication skills to join our team. This role will play a pivotal part in onboarding new practices’ clinical data, new payers' claims data, and managing technical implementation projects with healthcare vendors. You’ll be responsible for supporting data integration efforts, managing system deployments, and ensuring successful go-live of AI and data-driven solutions in a complex healthcare environment. WHAT YOU'LL BE DOING: • Acting as the technical point of contact for both external and internal stakeholders during the onboarding and implementation process., • Managing, coordinating and executing clinical and claims data integration projects, including EHR extracts, HL7/FHIR interfaces, API connections, and SFTP data feeds with vendors., • Configuring, testing, and validating data interfaces and ETL pipelines., • Translating clinical and operational requirements into technical configurations and workflows., • Creating and maintaining integration documentation, including technical specifications, workflow and processes diagrams, implementation guides, and SOPs., • Performing data QA and validation activities, including automated and manual checks for data format, completeness, and accuracy., • Configuring cloud-based automation pipelines for data transfer and job scheduling., • Generating cohort lists and conduct data analysis for vendor onboarding and performance monitoring., • Troubleshooting and resolving integration issues, coordinating with engineering, vendor, or client teams as needed., • Managing go-live planning, execution, and provide post-implementation technical support.Qualifications WHAT YOU'LL NEED: • Bachelor’s degree in a quantitative or technical field such as Computer Science, Health Informatics, Information Systems, Statistics, or equivalent experience., • 3+ years of experience in technical implementation, data integration, or data analytics in the healthcare industry., • Working knowledge of healthcare data formats and standards (e.g., HL7, FHIR, CCDA, XML, JSON)., • Familiarity with clinical vocabularies and coding systems (e.g., CPT, ICD-10, SNOMED, NPI, RXNORM)., • Extensive experience working with claims data and clinical data normalization/processing, • Proficiency with cross-team project tracking/documentation tools such as Jira and Confluence, • Experience with data QA and validation processes., • Fluency in SQL, Python (e.g. PySpark), or R with demonstrated experience developing complex queries for data analysis and ad hoc testing, • Knowledge of scripting skills in Python and Bash for automation, • Proven experience in leading technical implementation projects in healthcare, including client or vendor onboarding., • Familiarity with cloud platforms such as AWS (S3, Lambda, Step Functions), GCP, or Azure., • Understanding of healthcare workflows (e.g., care management, risk adjustment, quality improvement, revenue cycle, prior authorizations, value-based care)., • Experience working with Accountable Care Organization or similar VBC contracts., • Experience with front-end technologies (HTML, CSS, React, Django, Flask, etc.), • Experience with building API endpoints for data transfer, • Hands-on experience with machine learning models, AI agents, or LLMs, • Experience integrating with Twilio and Zoom APIs, • Familiarity with the Arcadia Analytics Foundry database schema Additional Information The base salary range for this role is $95,000.00 to $105,000.00 per year. ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. • We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike., • Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare., • With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve., • At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member., • And through Empathy in Action, we build stronger connections with those who count on us. All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: • Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs., • Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered., • Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution., • Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected., • Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times., • Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals., • Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 50 mbps download, 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet connection meets these requirements.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders. This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy. This role serves as a functional specialist, located in North America and reporting to the Sr. Director of the Bank of America Account. The National Team provides dedicated support to the Accounts that are in the National Segment. This team partners closely with the AE National Team Segment to drive strategic Client Success Management of these accounts. Responsibilities include: · Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products. · Ensure Client operational goals and success metrics for their overall Visa product landscape are understood. · Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. · Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools. · Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points. · Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance. · Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. · Lead periodic operational reviews with clients and Visa stakeholders. · Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses. · Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity. · Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed. · As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa will accept applications for this role until at least September 1, 2025. Qualifications Basic Qualifications 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD · Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis · Able to communicate complex technical terms and/or processes in business language tailored to client · Self-starter able to achieve results as part of an effective team (across countries and time zones) · Able to effectively prioritize and multi-task under deadlines · Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans · In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments) · Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise. · Intermediate proficiency in the following skills: o Building client relationships - Build credibility and create trust-based relations; partner with clients to build their business o Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships o Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions o Client engagement - Communicate clearly and effectively with clients o Proactiveness - Think ahead and take action o Critical thinking - Take ownership over problems and find creative solutions to complex problems Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is to USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.