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  • Shift Manager
    Shift Manager
    1 day ago
    Full-time
    New Springville, Staten Island

    Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine! One of the largest US Taco Bell Restaurants & Growing Annually Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction. Contact us today to start your Path to Success! You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. Shift Lead behaviors include: Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner. Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory, and labor policies and procedures. You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country. Job Title: Restaurant Shift Manager Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures. Key Responsibilities: Leadership and Team Management: Supervise and coordinate the activities of restaurant crew members during your shift. Delegate tasks effectively and ensure team members understand their responsibilities. Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment. Customer Service Excellence: Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally. Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction. Operational Oversight: Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation. Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food. Monitor inventory levels and order supplies as needed to meet operational demands. Shift Scheduling and Staffing: Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs. Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments. Training and Development: Train new hires on restaurant policies, procedures, and job responsibilities. Conduct ongoing training sessions to develop team members' skills in customer service, food preparation, and safety protocols. Financial Accountability: Monitor sales performance and expenses during your shift to achieve financial targets and control costs. Implement strategies to maximize profitability and optimize operational efficiency. Communication and Collaboration: Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities. Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers. Requirements: Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations. Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members. Knowledge of food safety regulations and best practices in food handling. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Flexibility to work various shifts, including evenings, weekends, and holidays as required. Education and Certification: High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred). Certification in food safety (e.g., ServSafe) is advantageous. Physical Requirements: Ability to stand, walk, and move around the restaurant environment for extended periods. Lift and carry objects weighing up to 25 pounds. Work in a fast-paced and sometimes stressful environment. Benefits: Medical, Dental, Vision Health Plan options 401(k) Retirement Plan STD, LTD, and Life Insurance options Opportunities for career advancement within the restaurant management team. Employee discounts on meals and beverages. Training and development programs to enhance leadership and management skills. Paid Time Off in the First Year Monthly Performance Bonus Annual Awards for Top Performers Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members. Compensation: $18.00 - $19.00 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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  • NYC Fine Jewelry Field Sales Associate
    NYC Fine Jewelry Field Sales Associate
    2 days ago
    Full-time
    Manhattan, New York

    We are seeking a dynamic and personable NYC Fine Jewelry Field Sales Associate to join our team. This role involves engaging with customers, showcasing our exquisite jewelry collections, and driving sales in a retail environment. The ideal candidate will possess strong communication skills, retail sales experience, and a passion for customer service. Bilingual abilities are a plus to effectively serve our diverse clientele. This position offers an exciting opportunity to represent luxury jewelry products and develop your sales expertise in a vibrant New York City setting. Responsibilities Visit onsite customers to sale and service directly including AR collection Communicate and maintain positive relationships with clients Perform sales calls Research territory strategy methods and analyze assigned territories/accounts Research potential markets to cultivate and establish new accounts Track activity, prepare and maintain records for top accounts and account statuses Qualifications Quantitative analytical skills Planning and organizational skills Team player with high level of dedication Ability to work under strict deadlines Must be detail oriented Strong communication skills Join our team as a NYC Fine Jewelry Field Sales Associate to deliver memorable shopping experiences while advancing your sales career in one of the world's most iconic cities. Job Type: Full-time Pay: $40,000.00 - $80,000.00 per year Benefits: Employee discount Health insurance Paid time off Work Location: In person

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  • Finance & Accounting Intern
    Finance & Accounting Intern
    3 days ago
    Full-time
    Manhattan, New York

    Company Description Nepternship is a networking platform that democratizes access to internship opportunities by connecting college students directly with exclusive positions across diverse companies and industries. We believe professional opportunities shouldn't be limited to those with existing connections. Our platform gives students access to internships they won't find on traditional job boards, matching them with companies seeking talented interns based on skills, interests, and career goals. Role Description Nepternship is connecting motivated students with Finance & Accounting internship opportunities for Summer 2026. Through our platform, you'll gain access to positions at Big 4 accounting firms, public accounting firms, corporate finance departments, and financial services organizations. These internships provide hands-on experience in financial reporting, audit procedures, tax preparation, and financial analysis. Responsibilities across our partner companies include assisting with financial statement preparation and account reconciliations, supporting audit fieldwork and testing internal controls, conducting financial analysis and variance reporting, preparing tax returns and compliance documentation, and utilizing accounting software systems including Excel, QuickBooks, and ERP platforms. Whether you're interested in public accounting, corporate finance, tax advisory, or financial planning & analysis, we have opportunities across various accounting specializations and industry sectors. Qualifications • Currently pursuing a Bachelor's or Master's degree in Accounting, Finance, or related business field, • Strong foundation in financial accounting principles and GAAP standards, • Advanced Microsoft Excel skills including formulas, pivot tables, and financial modeling, • Detail-oriented with strong analytical and quantitative abilities, • Understanding of accounting software and willingness to learn industry-specific tools, • Excellent organizational skills and ability to meet deadlines during busy periods, • Professional communication skills for client interaction and team collaboration, • CPA track candidates preferred with progress toward 150 credit hour requirement, • Previous accounting internship or relevant coursework strongly preferred, • Familiarity with audit procedures, tax regulations, or financial analysis is a plus

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  • Estimator
    Estimator
    10 days ago
    Part-time
    Kearny

    Residential Construction Estimator (Part-Time to Full-Time Opportunity) Avishay Contractors – Family-Owned General Contracting Company Avishay Contractors is a rapidly growing, family-run residential contracting company specializing in full-scope remodels, additions, and interior/exterior construction services. We are seeking an experienced Estimator to join our team and work directly with ownership on a part-time basis, with the potential to transition into a full-time role. About the Role We are looking for an individual with strong residential construction experience and a comprehensive understanding of all major trades (framing, drywall, tile, roofing, siding, electrical, plumbing, etc.). Commercial estimating experience is a plus but not required. Because we are a small but fast-paced family business, we value clear communication, organization, and proactive follow-up. This role is hands-on and collaborative—you will work closely with the owners and have a direct voice in improving our internal processes. We are always looking for ways to make our business stronger, and we welcome new ideas that can help streamline or enhance our estimating, project management, or office operations. Responsibilities • Prepare accurate, detailed, and timely estimates for residential construction projects, • Review architectural drawings, specifications, and project documentation, • Perform detailed material and labor takeoffs across multiple trades, • Assist in developing scopes of work and assembling professional proposals, • Communicate with subcontractors and suppliers to obtain updated pricing, • Track revisions, updates, and potential change orders, • Work closely with ownership on active bids and project planning, • Assist with office operations, client communication, and organizational tasks as needed, • Provide insights or suggestions to improve workflow, accuracy, or efficiency Qualifications • Minimum 2+ years of residential construction estimating or related field experience, • Strong understanding of construction sequencing and trade coordination, • Ability to read and interpret architectural plans with accuracy, • Competency with spreadsheets and digital plan review tools, • Excellent communication, organization, and follow-up skills, • Ability to work independently, meet deadlines, and adapt in a small-business environment, • Commercial estimating experience is a plus but not required Schedule & Compensation • Part-time position to start, with flexibility, • Opportunity to transition into a full-time role as the company grows, • Compensation is dependent on experience If you are looking to join a growing family business where your ideas and input truly matter, we would love to hear from you.

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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    23 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Farm Business and Marketing Specialist
    Farm Business and Marketing Specialist
    25 days ago
    $85000–$90000 yearly
    Full-time
    Manhattan, New York

    Position Summary The Farm Business and Marketing Specialist will provide Greenmarket farmers and producers with business technical support and training designed to ensure the long-term success of their businesses. Technical assistance is provided through both in-house services and the engagement of third-party consultants. The Farm Business and Marketing Specialist is a part of the Greenmarket team and will be responsible for implementing, monitoring, and evaluating a suite of business and marketing/sales strategy technical assistance programming for Greenmarket farmers and producers. This position will be responsible for working with the Greenmarket Operations team to recruit and onboard new farmers and producers to support farmer success, as well as market program development and sustainability. The ideal candidate for this position has demonstrated project management experience, strong interpersonal skills, a nuanced understanding of business planning, sales and marketing strategies for producers in the Northeast, experience working one-on-one with producers and managing partner organizations and third-party consultants, and strong business acumen. Requirements Farm Business and Marketing Specialist Responsibilities (Include but are not limited to): Client Intake and Support Primary point of contact for producers seeking business technical assistance. Conduct intake of producers and create a support plan for individual producers, including accessing technical assistance focused on business and financial planning, marketing, and accessing capital. Identify and work with partner organizations and third-party consultants to provide needed support for producers. Support producers in any administrative and technical assistance, including completing forms, contacting partner organizations, and third-party consultants. Document and track the status of technical assistance support in the internal producer database. Promotional, Sales, and Business Planning Support Work with producers to optimize their market displays to increase sales and customer engagement. Work with producers to identify the best product mix to maximize sales, including assisting with value-added product development. Analyze sales and customer behavior to design profitable sales and marketing strategies. Support producers in developing branding, logos, and marketing materials. Working with producers to create enterprise budgets to assess pricing and product profitability. Training Coordinate workshops and trainings with partner organizations and third-party consultants to support producers. Facilitate educational workshops for producers on critical business topics, including but not limited to customer service, market display, and evaluation of sales data. Market Program Development and Support Support the outreach and recruitment of new farmers and producers, ensuring a streamlined, supportive experience for farmers and producers Work collaboratively with the Operations team to grow the market program, with a special focus on onboarding new farmers and producers, expanding access, and strengthening producer and market success. Provide strategic guidance to the FAA Director and Greenmarket Operations Manager to support the development of site selection and sustainability guidelines based on anticipated and established site performance and metrics to optimize responsiveness to neighborhood food access needs, site success, and farmer and producer long-term financial sustainability. Collaborate with the Greenmarket Operations Manager, FAA Director, and the Budget Management and Operations Director to develop Greenmarket site-by-site fiscal analysis to evaluate individual market success. Program Administration and Communications Manage administrative tasks as needed, including maintaining participant databases, tracking client work, tracking and submitting expenses, and maintaining other systems and processes to maintain programmatic work and track relationships. Manage and track progress towards grant deliverables. Contribute to budget development, grant proposal and report development, and funder relationship development. Assist GrowNYC’s Communications staff in responding to press inquiries about regional producer businesses. Establish and maintain strong partnerships with internal and external stakeholders, partner organizations, and third-party consultants that align with the mission of GrowNYC Farmer Assistance, with an emphasis on partners serving BIPOC and historically marginalized producers. Develop and contribute to Greenmarket literature, promotional materials, presentations, reports, program booklets, with a focus on farmer-centered storytelling. Responsible for farmer assistance communications,including monitoring and responding to producer inquiries. Develop and send out the monthly farmer assistance newsletter. Required Qualifications 2+ years of experience working with farmers or as part of commercial agricultural businesses Sophisticated understanding of farm business planning, sales, and marketing strategies for farmers' markets, direct-to-consumer sales, and/ or food businesses Experience with submitting invoices and tracking payments Skilled at recruiting, training, and managing outside technical assistance providers, consultants, and vendors Excellent interpersonal skills, a high level of emotional intelligence, and experience working with people from diverse backgrounds in terms of race, ethnicity, gender (including trans* and nonbinary), sexual orientation, class, and religion. Ability to manage multiple concurrent projects in a fast-paced team environment Strong initiative and excellent time management skills, with the ability to work independently and as part of a team Detail-oriented with excellent written and public speaking communication skills. Flexibility and willingness to meet farmers’ emergent needs and to occupy a position that may change in scope in accordance with the needs of the program and organization Proficient in Microsoft Office Suite and Google Suite. Spanish-English bilingual A valid driver’s license and excellent driving record. Ideal Qualifications Experience with client or case management. Experience delivering business technical assistance to farmers. Passion for supporting regional farmers and commitment to a racially and socially just food system. Additional Requirements Ability to travel to Greenmarket locations, regional farms, and other locations (a shared company vehicle is available for regional travel). Ability to walk long distances over rough terrain on regional farms. Ability to drive long distances to regional farms. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions Schedule This position is full-time, year-round, with an expected weekly schedule of 35-40 hours. Working days are Monday through Friday, with three (3) in office days and a mandatory presence on Wednesdays. Occasional weekend and evenings hours may be needed. Compensation This full-time, exempt, and salaried role pays $85,000 - $90,000 annually, and includes benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, FSA programs, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days). This position is not union-eligible/not a part of the bargaining unit. Location This is a hybrid role with a minimum of three (3) days per week in our Manhattan office with a mandatory presence on Wednesdays. In-person field-based work at Greenmarket locations is required. Visits to regional farms and partner organizations may be needed. Applications Qualified candidates for the Farm Business and Marketing Specialist position should submit a cover letter, resume, and three references. Interviews will take place on a rolling basis starting Monday, November 24, 2025. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters, please. GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.

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  • Operations Manager
    Operations Manager
    1 month ago
    $24–$30 hourly
    Full-time
    Brooklyn Navy Yard, Brooklyn

    We are a clean tech as a service company working with world-famous names in multiple industries, providing environmentally preferable cleaning, maintenance, sanitizing and disinfecting products and technologies. Our program eliminates large volumes of plastic, toxic chemicals and carbon emissions to mass consumers in our space and has a beneficial, triple bottom line impact. Our disruptive and innovative model has captured the attention of some of the biggest names in business. Our company is a certified B Corporation; a values-based, mission-driven business that operates according to the principles of sustainability and integrates these into daily decision making and sales. We provide a dynamic, open, exciting work environment providing many opportunities to learn new elements of business and sustainability. Communication is the key to happiness for us and we thrive on employee questions, suggestions, and feedback. We have an immediate opening for a Operations Specialist manager position, with possible remote working days as an Operations Specialist with an opportunity to advance, whose primary responsibilities include: • Work & communicate with equipment and parts vendors, • Processing parts & service requests from field techs & customers, • Ordering parts and equipment, • Receiving parts orders into inventory, • Manage Equipment inventory levels & par stocks at HQ and around the U.S., • Shipping and tracking orders, • Track shipments, • Assist with fulfillment and receiving teams, • Using company’s CRM - customer, service & parts tracking software, • Eager, team player, • Strong computer skills in Google suite, Microsoft office, • 1 year Customer Service or Operations experience - preferred, • Strong attention to detail, • Bilingual English/Spanish preferred, • $55K to $60K per year, with salary review in 6 months, • Health Benefits after 3 months, • 15 days PTO

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  • Facilities Supervisor
    Facilities Supervisor
    1 month ago
    $65000–$68000 yearly
    Full-time
    Manhattan, New York

    About The Shed The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond. About the Position The Shed is designed to be a highly adaptable, flexible, and technologically advanced art and performance facility. There are many kinetic elements that provide for a fully deployable building structure and that require specialized maintenance and operational procedures. The Shed seeks a Facilities Supervisor to support these facility operations, including daily maintenance, event operations, and building cleanliness. This position will directly supervise and assist with the repairs, maintenance, and cleaning assignments performed by the Facilities staff as well as vendors and contractors. Reporting to the Associate Director of Facilities, the Facilities Supervisor will assist in coordinating event and programming set-up requirements. Key responsibilities include, but are not limited to • Responsible for aligning customer service with The Shed’s mission to create a best-in-class visitor experience that is welcoming to all, • Lead and motivate the full- and part-time Facilities staff including scheduling, performance management, work assignments, and training, • Responsible for supervising and assisting the Facilities staff in roles including custodial/housekeeping, loading dockmaster, handyperson, laborers, etc., • Assist with the storage, inventory, and distribution of house equipment and cleaning machines, • Perform daily shift updates and pre-event briefings to keep the Facilities team engaged and informed of all activations, • Monitor, track, and record performance of all custodial/housekeeping, loading dockmaster, and handyperson staff, • Complete end-of-shift reports and communicate with management for updates on requests, incidents, and work completed by Facilities staff, • Provide training to Facilities staff that includes cleaning techniques and repairs Other duties as assigned • Qualifications and Qualities, • High school diploma or GED equivalent, • Must have a professional demeanor, • Experience supervising a union workforce in facilities/operations, • Experience in mechanical and technical repairs of a commercial building, • Detail-oriented with exemplary verbal and written communication skills, along with proven leadership ability, • Responds well to constructive feedback, • Ability to stand for the duration of the shift and lift up to 75 pounds, • Able to work a variable schedule including nights, weekends, and holidays, • Able to handle multiple projects simultaneously and manage priorities in fast-paced and high-demand situations while remaining extremely professional and customer-service oriented, • Able to take initiative and think ”bigger picture”, • Ability to communicate effectively with external departments Work Environment Time will be spent in an office with a quiet to moderate noise level and in our gallery and live performance spaces, with often loud and amplified noises. The office environment requires using a computer, phone, and other routine office equipment. Compensation The salary range for this position is $65,000 – 68,000 annually. Compensation will be commensurate with experience. Application Process Interested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name to The Shed's Career Page. The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

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  • Technical Support Engineer
    Technical Support Engineer
    1 month ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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