Yancey Bros. Co.
Electric Power Generation Field Service Technician
hace 1 mes
Pooler
Job DescriptionWho We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems. Primary Responsibilities: • Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving., • Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory., • Provide guidance, assistance, and training to service technicians and customers as requested., • Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel., • Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements., • Write full reports on findings from field service events, with clear, concise information., • Communicate daily clear comprehensive field reports regarding assigned units., • Represent the Power Systems group in the field., • Maintain service manuals., • Perform all work in accordance with established time, quality standards and safety procedures., • Must be able to obtain a CDL license if requiredAdditional Responsibilities:, • Participate in required safety program, and work in a safe manner., • High school diploma or equivalent preferred., • Three (3) years of EPG field experience or accepted alternateRequired Qualifications/Skills:, • Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment., • Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems., • Microsoft Office Software proficiency, • Able to read electrical schematics and equipment mechanical drawings, • Excellence at managing Customer relationships, • High level of responsiveness, and a strong proactive attitude to problem solving, • Ability and motivation to learn quickly., • Excellent written and oral communication skills., • Desire and aptitude to perform hands-on work.Preferred Qualifications/Skills:, • EGSA Certification a plus, • Safety: We value the lives and health of our team and customers above all else., • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly., • Teamwork: We work as one across our organization for the benefit of our customers., • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide., • Acting in a safe manner, • Exhibiting honesty and integrity, • Acting in a fair and ethical manner, • Team mentality, • Delivering quality results, • Embraces change / improvement, • Exhibiting superior customer service skills, • Exhibiting pride and ownership, • Working with a sense of urgency, • Competitive Pay, • Individual Bonus Opportunities Available, • Technician Tool Allowance, • 401k Plan Strong Company Match, • Employee Profit Sharing, • Financial Wellness CoachingEmployee Wellness Program, • Medical, Vision, Dental Insurance, • Prescription Drug Coverage, • Flexible Spending Accounts, • Short & Long Term Disability, • Group Life InsurancePersonal Time Off, • Paid Holidays, • Paid Sick Leave Career Development, • Tuition Reimbursement, • Ongoing Training, • Advancement Opportunities