OPERATIONS MANAGER NON-EXEMPT
1 day ago
Tacoma
Job Description The Management Trust Position Title: Club Operations Manager Location: Tacoma, WA at Uplands South Hill Community Association Reporting To: General Manager Status: Non-Exempt, Full-Time Salary: $33.00 - $36.00/Hourly DOE COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE OWNER POSITION PURPOSE: The Operations Manager is responsible for partnering with the General Manager, the Association Board of Directors (Board), onsite Team Members, and our Company, to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include support of the community association (HOA), including, but not limited to: daily club operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, club budget preparation, and overall club business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders. JOB DUTIES AND RESPONSIBILITIES: ADMINISTRATIVE • Provide superior customer service in a professional environment, • Provide back-up by answering incoming calls, emails and assisting walk-in customers, contractors and vendors as needed, • Attend all Board of Directors and Membership Meetings, • Assist with mailings and email blasts to Association’s membership, • Provide administrative assistance to the General Manager as needed, • Prepare action lists and maintain accurate records for ongoing projects, facility supplies, and office inventories, • Create and maintain a master calendar for all key dates and deliverables, preferably using Vantaca., • Assist in developing the annual Club budget as approved by the Board of Directors, • Maintain current vendor database, insurance records, and contract dates to ensure compliance with Club and Company requirements, • Solicit, review and submit vendor bids and contract services for Club operations, • Be the key point of contact with all Club vendors, • Prepare maintenance schedules and establish priorities for routine and ongoing projects, along with reserve maintenance projects, • Oversee and monitor general Club operations, providing recommendations for improvement to the General Manager, • Perform daily visual inspections of the Club facilities and surrounding common areas to ensure timely repairs and minimal downtime, • Provide oversight of contracted work to ensure compliance with Association guidelines, including pools, storm ponds, courts, landscaping and gatehouse/patrol services, • Communicate in-person, by telephone, and/or via email to Board members, committee members, homeowners, and vendors regarding community business in a timely manner, or delegate to team members with appropriate oversight, • Enforce all Club and community rules and regulations, • Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community, • Work collaboratively with the Community Ambassadors/Marketing Reps to assist with operations, schedules, communications, set-up/breakdown pertaining to lifestyle events, activities, room rentals and reservations, • Work independently, with accountability to General Manager for the end result achieved, • Assist General Manager by providing weekly operation report reviews, noting closed items, open items and new items needing Board approval, • Prefer a minimum of (5) years of customer service and facilities experience with increasing responsibility in the hospitality and/or community association management fields, • Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, positive staff development and administration, contract oversight, and budget/finance exposure, • Knowledge of management contracts, CC&Rs and other governing documents, • Solid knowledge of Microsoft Office including Word, Excel, Power Point, Outlook, • Strong leadership abilities and comfort with public speaking (small and large groups), • Conflict resolution and negotiation skills with the ability to maintain confidence, confidentiality and composure during difficult and/or complex situations, • Ability to meet deadlines and address time-sensitive issues, superior multi-tasking skills, • Excellent written and verbal communication skills, • Ability to provide high-level customer service with astute attention to detail and organization, • Ability to develop relationships with the team, build trust, and be empathetic., • Professional and respectful demeanor with the Board, all residents, staff, and guests at all times, • Adaptable and dependable with a solid attendance record SPECIAL POSITION REQUIREMENTS: • Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy, • Use standard office equipment, including computers, phone, copier/scanner, etc., • Be stationary for periods of time, • Relocate up to (25) pounds, • Tuesday – Saturday from approx. 9:00 am - 5:00 pm, • This position may require occasional long hours to meet business needs, including evenings, weekends and holidays The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need.
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