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Job Description Overview of Position Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with our Customer Escalations team. About Nerdy: Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at . Nerdy's shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building. • Q1-2025 Shareholder Letter, • Q4-2024 Shareholder Letter, • 3 to 5 years in customer retention or sales center with at least 2 years managing a frontline team, • Comfortable in an ambiguous, face paced environment, • Proven results improving save rate and reducing churn in a subscription or membership business, • Strong coaching skills with a track record of lifting the middle and addressing underperformance within structured timelines, • Data fluency across funnel and revenue metrics, comfortable building and interpreting KPI dashboards, • Excellent communication, conflict resolution, and de-escalation skills, • Experience with modern CRM and contact center tools (Zendesk, Looker), • Demonstrated ability to implement and train teams in strategic and effective retention techniques, • Ability to work evenings and weekends as required, • Own team performance on retention KPIs, including lost revenue, 24 hour repeat and processed rates, • Manage a team of Retention Specialists, including hiring, onboarding, weekly coaching, and performance reviews, • Monitor call quality and compliance, provide real-time feedback, and run targeted skill clinics on objection handling, value reinforcement, and product fit, • Optimize workflows for cancellations, pauses, and downgrades, ensure accurate attribution and documentation in CRM, • Partner with Escalations for complex cases, resolve customer issues quickly, and prevent repeat contacts, • Collaborate with SalesOps to track impact and to refine reporting, • Execute Back-to-School and other seasonal playbooks, including mindset reframing, messaging pillars, track-specific scripts, and feature positioning by grade level, • Drive test-and-learn experiments on scripts, offers, and save strategies, and roll out wins with clear SOP updates, • Manage intraday performance, manage schedules, and maintain service levels and response times, • Represent Retention in cross-functional forums, share voice-of-customer insights, and inform product and policy changes Leadership & Culture Expectations: You will embody and promote Nerdy's leadership principles: • Goes Deep: You personally engage with metrics, audits, and data, ensuring you understand the "why" behind performance variances., • Delivers Results: You move from strategy to execution quickly, ensuring timelines and quality stay high—even in ambiguity., • Bias for Action: You experiment, prototype, and adjust quickly. You make the call when the path isn't fully clear., • Builds Teams: You prioritize talent development, succession planning, and cross-functional collaboration., • Builds Trust & Communicates Openly: You lead with transparency, humility, and clarity., • Thinks Big & Innovates: You challenge the status quo, bring fresh ideas, and embrace emerging technologies. Unlock Your Full Potential at Nerdy: At Nerdy, we're not just transforming education—we're transforming your life. Our benefits package is built with a forward-thinking, "focus on you" mindset, so you can be your healthiest, happiest, and yes, most super-human self. Here's a snapshot of what we offer: • Competitive Compensation: Enjoy a competitive salary paired with performance based variable compensation., • Comprehensive Healthcare: Choose from top-tier medical, dental, vision, and life insurance plans designed to keep you and your family covered., • Retirement Made Simple: Benefit from our 401(k) plan with an immediate company match—no vesting delays!, • Family First: Generous maternity, paternity, and adoption leave ensure you have the support you need at life's big moments., • Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most., • Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services., • Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

Job DescriptionAbout Us: We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. The Perpay team is a motivated group of creative problem solvers who love getting things done and making an impact. Located in Center City, Philadelphia, our one-of-a-kind space promotes a collaborative work environment, unites our team, and feels like a home away from home. As a certified B Corp, Perpay is committed to building a mission-driven culture that balances purpose and performance - Learn more. Some things we're excited about: • $500 million in spending power used by our members, • Increasing members' credit by 32 points (on average) within the first 3 months, • Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior., • Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus., • Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. About the Role: As an intern at Perpay, your main responsibility is to learn. We understand the value of mentorship and offer students an opportunity to gain real work experience before graduation. In the 10-12 weeks we'll be together next summer (2026), you will have the opportunity to build data pipelines, design tools and infrastructure needed to analyze large volumes of data and help solve big data warehousing problems. You will have the opportunity to partner with stakeholders to design and implement cutting edge data solutions and synthesize clear takeaways from complex information to drive recommendations to management. In addition to working on projects of real impact, you will have the ability to meet with various business owners to drive personal and professional development and expand your network. All while developing the skills to succeed in a fast-paced tech start-up environment and experiencing and contributing to our unique culture. Our greatest strength is our people and we'd love for you to be one of them! What You'll Bring: • Currently enrolled in or will receive a Master's in Computer Science, Computer Engineering, Information Management, Information Systems, Mathematics or an equivalent technical discipline with an expected graduation date between winter 2026 – summer 2027, • Experience using SQL for acquiring and transforming data, • Experience with database and / or data warehouse operations, • Exposure to third-party APIs, • Previous work experience in a technical field, • Exposure to open-source data tooling and cloud computing systems, • Hourly compensation, • Espresso bar, full kitchen, weekly catered lunches, snacks, beverages, & everyday lunch essentials, • One of a kind office with comfortable work/lounge spaces and pleasant riverfront setting, • Competitive salary + company equity, • 401k with company match, • Medical / Dental / Vision insurance, • Flexible Spending Account (FSA), • Team member discounts, • Relocation assistance, • Pre-tax commuter benefit, • Student loan repayment match, • Gym subsidy with City Fitness, • Cell phone plan, • Paid parental leave, • Unlimited PTO Additional Perks: • Opportunity to gain experience at one of the fastest-growing financial startups in the country, • Work on both e-commerce & fintech customer-facing products, • Collaborate cross-functionally with product, design, marketing, operations, data teams, and more This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1) Perpay is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, sex (including pregnancy), marital status, political affiliation, age, veteran status, disability status or other non-merit factor. Please contact us at to request accommodation.

Job DescriptionAbout Us: We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. The Perpay team is a motivated group of creative problem solvers who love getting things done and making an impact. Located in Center City, Philadelphia, our one-of-a-kind space promotes a collaborative work environment, unites our team, and feels like a home away from home. As a certified B Corp, Perpay is committed to building a mission-driven culture that balances purpose and performance - Learn more. Some things we're excited about: • $500 million in spending power used by our members, • Increasing members' credit by 32 points (on average) within the first 3 months, • Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior., • Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus., • Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. About the Role: We're searching for an experienced and passionate software engineer to join Perpay and contribute to our culture of technical excellence. You will lead large-scale projects from start-to-finish, working across multiple teams (analytics, commerce, product, design, operations) while providing guidance to junior-level engineers. As we're a growing engineering team, you'll also have the opportunity to make an impact on our tech and our team. Given our people-first approach, your elevated level of contribution will strengthen our culture of inclusion, mentorship, and continuous learning. As a leader of Perpay's engineering team, you'll collaborate with stakeholders ranging from entry-level contributors to senior-level executives. This opportunity is both unique and pivotal, as it offers the chance to provide leadership to a rapidly growing team. This position will report directly to the CTO. Our tech stack: Javascript, React, Redux, Python, Django, Flask, Kubernetes, AWS, Docker and more Our greatest strength is our people and we'd love for you to be one of them! Responsibilities: • Lead the implementation of large scale features for our customers and our internal finance, operations, and risk teams, • Develop technical requirements alongside our Product team, • Solve problems that span multiple interconnected systems with distributed architectures and scaling systems, • Make data and metrics-driven decisions, • Execute on the full lifecycle of new features with fellow engineers, • Continue to improve how we build, test, and deliver software, • Collaborate with our stakeholders to design and implement new credit products, as well as new features for our existing platformWhat You'll Bring:, • 5+ years of experience building applications at scale in at least one popular programming language (Python, Javascript, PHP, Ruby, etc.), • 2+ years of experience with some form of web framework (Django, Rails, etc.), • Experience with a modern front-end framework, such as React, Vue, or Angular, • 2+ years of experience leading technical teams, • Experience working on consumer-facing products and demonstrating empathy for end-users, • Significant experience with operating large scale services with AWS,Docker, and/or Kubernetes, • Excellent communication skills, including the ability to explain highly technical subject matter to a nontechnical audience, • Proven history of cross-functional collaboration on mission-critical projects, • A strong curiosity in industry trends, • The ability to design, analyze, and debug distributed systems and services, • Competitive salary + company equity, • 401k with company match, • Medical / Dental / Vision insurance, • Flexible Spending Account (FSA), • Team member discounts, • Relocation assistance, • Pre-tax commuter benefit, • Student loan repayment match, • Gym subsidy with City Fitness, • Cell phone plan, • Paid parental leave, • Unlimited PTO Additional Perks: • Opportunity to gain experience at one of the fastest-growing financial startups in the country, • Work on both e-commerce & fintech customer-facing products, • Collaborate cross-functionally with product, design, marketing, operations, data teams, and more This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1) Perpay is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, sex (including pregnancy), marital status, political affiliation, age, veteran status, disability status or other non-merit factor. Please contact us at to request accommodation.

Job Description ABOUT CONTEXT TRAVEL Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime. Context is a B-Corp and a long-standing company founded in 2003. We have been backed by growth equity since 2017. ROLE: Delivery Associate, France, Central & Northern Europe LOCATION: Remote role, ideally based out of the Philadelphia metro area SCHEDULE: Monday-Friday, 9am-5pm Eastern Time SALARY: Commensurate with experience JOB DESCRIPTION Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations. We are seeking a Delivery Associate for our France, Central & Northern Europe (FraNCE) region, to support operational workflows (primary focus) within our portfolio, fulfillment, and guide community functions, as well as client and advisor communications for our high-quality tours. The role reports into the FraNCE Delivery Director (based in France). ROLE AND RESPONSIBILITIES • [Primary focus] Provide operational and administrative support across our regional portfolio, fulfillment, and guide community functions, including:, • Ensure portfolio fulfillability by verifying tours are accurately displayed, correctly configured, and fully prepared for delivery and making adjustments as needed, • Support product development through research and assistance with the creation of new tour offerings, • Carry out 1:1 guide communications related to scheduled tours and daily operational needs, • Partner with regional fulfillment staff, contractors, and external vendors to ensure accurate and seamless delivery of tours, • Process financial transactions including vendor and guide invoicing in a timely and accurate manner, • Sales and customer support, • Nurture strong relationships with both first-time and returning clients and advisors, • Provide expert guidance on our brand, product portfolio, and the destinations we serve, • Assist with booking, modifying, and managing orders efficiently, • Client value maximization: Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion, • Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides, • Develop a thorough understanding of end-to-end operations to offer clients clear information, personalized suggestions, and actionable guidance, • Mentor and train seasonal contractors and Delivery colleagues, • Actively contribute to weekly Delivery team and cross-regional meetings, • Deep expertise in—and genuine passion for—Paris, our region’s largest market. French language skills and/or expertise in Northern and Central European destinations a plus, • Attention to detail with a drive for continuous process improvement and problem resolution, • Sincere enthusiasm for connecting with people both via email and over the phone, • Resilience and composure—you handle unhappy stakeholders with empathy and a thick skin, • Cultural sensitivity—you have experience and/or interest in working with colleagues and people from around the globe, • Versatility in managing a wide range of tasks and responsibilities in a fast-paced environment, • A curious, learning-driven mindset—you’d happily be one of our clients yourself, • A supportive, mission-oriented work environment with colleagues who care, • Unlimited access to digital lectures and, audio guides, and in-person small group tours, • Annual learning & wellness stipend to pursue personal and professional interests, • Tech stipend, • Flexible PTO (with no caps, encouraged minimums, and parental leave), • A remote-first work policy - we have colleagues based in all four corners of the world Powered by JazzHR QUfTyTV2al

Job DescriptionAbout Us: We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. The Perpay team is a motivated group of creative problem solvers who love getting things done and making an impact. Located in Center City, Philadelphia, our one-of-a-kind space promotes a collaborative work environment, unites our team, and feels like a home away from home. As a certified B Corp, Perpay is committed to building a mission-driven culture that balances purpose and performance - Learn more. Some things we're excited about: • $500 million in spending power used by our members, • Increasing members' credit by 32 points (on average) within the first 3 months, • Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior., • Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus., • Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. About the Role: We're seeking highly motivated recent graduates who are passionate about our mission and eager to make a meaningful impact on our customers, while supporting the growth of operations. As a Business Operations Specialist, you'll be instrumental in helping customers navigate their shopping and credit-building experiences. By analyzing customer feedback and operational performance data, you'll help identify areas for improvement and drive changes that enhance both customer satisfaction and overall operational efficiency. This role also provides a unique chance to explore a range of professional growth opportunities through rotations across various internal teams (for example: Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, People, and more). During each 10-11 week rotation, you will integrate yourself into the team, work on impactful projects, and build your professional network. You'll play an integral role in shaping product development and process improvements, acting as a liaison between customers and internal teams. Throughout your rotations, we'll empower you to discover your path and challenge you to elevate your contributions. Our greatest strength is our people and we'd love for you to be one of them! Responsibilities: Initially • Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey, • Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk, • Collect and analyze customer service data to develop and implement performance improvement strategies, • Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality, • Maintain and update internal training materials, including SOPs and operational documentation, • Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People, • Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes, • Measure and communicate user friction points to the Product team and propose UX solutions, • Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination, • Leverage customer service expertise to manage BPO operations, setting clear performance standards to shape agent output while ensuring alignment of business goals, • Lead training for new and existing team members, • Design your career trajectory by diving into experiences that will help you draw your own map – unlocking your professional potential and aligning your passions with meaningful work Real Stories, Real Growth This role is just the beginning – a launchpad. Check out how others have navigated their own growth, developed new skills, and taken on exciting new challenges. "I joined Perpay as a Business Operations Specialist in October 2022, and did rotations through our Merchandising, Product, and Compliance teams. I transitioned to Perpay's Compliance team full-time shortly after. Now I report directly to our C Suite. Every day, I get to learn from incredibly experienced and talented individuals." -Luke, Compliance Analyst "I started with a rotation on the Credit Card team, where I became a subject matter expert on our Credit Card product. Now I lead the Credit Card vertical on the BizOps team, shaping strategy, supporting our outsourced customer service team, and partnering across Product, Engineering, and Compliance to drive impact. It's been an incredible journey of growth, ownership, and learning." -Steph, Business Operations Specialist Things We Value: • Curiosity - You don't just ask questions, you chase them., • Passion - You're excited by the idea of helping others build financial freedom., • Drive - You act with intention and take initiative., • Relentlessness - Setbacks don't faze you. You try, learn, and try again., • Strong Communication - You speak up, listen well, and aren't afraid to say "I don't get it.", • Grit - You show up, dig in, and get things across the finish line., • Adaptability - You can handle pivots in responsibilities and are able to adjust as needed. What You'll Bring: • A BA/BS degree, completed no earlier than June 2023, • GPA of 3.0 or higher, • Commitment to an in-person work environment Hey, we know not everybody checks all the boxes, so if you're interested, please apply because you could be just what we're looking for! What We'll Bring: • Competitive salary + company equity, • 401k with company match, • Medical / Dental / Vision insurance, • Flexible Spending Account (FSA), • Team member discounts, • Relocation assistance, • Pre-tax commuter benefit, • Student loan repayment match, • Gym subsidy with City Fitness, • Cell phone plan, • Paid parental leave, • Unlimited PTO Additional Perks: • Opportunity to gain experience at one of the fastest-growing financial startups in the country, • Work on both e-commerce & fintech customer-facing products, • Collaborate cross-functionally with product, design, marketing, operations, data teams, and more This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1) Perpay is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, sex (including pregnancy), marital status, political affiliation, age, veteran status, disability status or other non-merit factor. Please contact us at to request accommodation.