Atlanta
Job Description Responsibilities • Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions., • Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution., • Accurately entering data into the order entry system to facilitate seamless order processing., • Adhering to standard work practices to ensure professional and consistent service delivery., • Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers., • Proactively addressing and resolving customer issues, including order fulfillment and information requests. Requirements • 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices., • Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)., • Previous experience with SAP or other Order Management Systems is advantageous but not mandatory., • Familiarity with Salesforce.com is a plus but not required.