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Job DescriptionSalary: $60 - 100K Salary About Plat.ai Plat.ai builds an AI-driven loan origination platform that powers home-improvement financing for banks and specialty lenders. Our team blends deep lending knowledge with modern cloud engineering to deliver fast credit decisions, clear analytics, and a secure borrower experience. Role Summary You will be the daily voice of Plat.ai for each LOS client. From the first support ticket to post-release feedback, you will own client satisfaction, keep requests clear, and guide user-acceptance testing so the product team can ship the right features on time. Key Responsibilities • Relationship & Communication:, • Serve as the single point of contact through Slack, email, and scheduled calls., • Provide concise status updates and escalate blockers within one business day., • Request Intake & Ticket Creation:, • Log every new client request in the SUP Service Desk., • Tag urgency and business value, then clone or link the ticket to the LOS project when development is needed., • Confirm each request has business context and draft acceptance criteria before handing it to the Product Manager., • UAT Coordination:, • Plan and run user-acceptance test cycles., • Prepare demo environments and test data, walk clients through scripts, collect sign-off, and record issues for triage., • Release & Feedback Loop:, • Draft client-specific release notes and a short demo video each sprint., • Gather feedback and channel it back to the Product Manager., • Configuration & Documentation:, • Keep client rate sheets, email templates, contact lists, and status dashboards current in Confluence. Ownership & Boundaries You own client satisfaction, UAT readiness, and the clarity of inbound requests. Roadmap prioritization, ticket grooming, and technical specifications remain with the Product Manager and Solution Engineer. Qualifications • 3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech product., • Familiarity with lending workflows, banking compliance, or loan origination systems., • Experience with Jira (or similar ticketing tools) and Confluence., • Clear written and spoken English; able to explain technical topics to non-technical users., • Strong organization skills and a follow-through mindset., • Comfort working across time zones and juggling multiple clients. Nice-to-Have • Background in home-improvement financing or consumer lending., • Basic SQL or data-query skills for ad-hoc troubleshooting., • Experience recording quick demo videos (Loom or similar). Compensation and Benefits • Competitive salary and performance bonus, • Medical, dental, and vision coverage, • 401(k) with company match, • Paid time off plus holidays, • Quarterly learning stipend, • Monthly gym membership support, • Modern office in central Glendale, stocked kitchen, and regular team lunches, • Additional perks as we keep expanding our benefits program

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose: The Circular Solutions Division is responsible for business development in the area from used car phase to the end-of-life vehicle phase to support the realization of a circular economy in North America. The digital solutions group is responsible to research, plan, test, launch and monetize digital solutions in this area to enhance and contribute to the overall profitability of American Honda Motor. The primary role of the “Data Solution Sales Engineer – Vehicle Lifecycle Business” will be the Product Owner of the Digital Product Passport (DPP) solution. Based on data-driven business vision and hypothesis, the Data Solution Sales Engineer will need to visualize the value proposition of DPP for the identified customer, conduct business development activities for validating acceptance by the customers and ensure project profitability. As a business subject matter expert, the Data Solution Sales Engineer, will be the business lead in the daily execution of planning and development path towards a functional DPP. Key Accountabilities: • Product Owner - Digital Product Passport (DPP):, • Identify stakeholders and opportunities which DPP can be a valuable solution., • Create and propose business hypothesis for management approval., • Drive project in the agile framework, leading the Pre-planning, Sprints, Sprint Reviews, and owning the Backlogs., • Lead communication with stakeholders including global Product Owner, internal Business Line owners, external partners, and external customers., • Find and sell into customers with the approved solution., • Subject Matter Expertise – Customer/Vehicle data/Target market, • Understand customer: clarify pain points and needs of the target customer through research, creating relationships and engaging with their operation and/or experience., • Understand product/solution: clarify the core data elements from applicable vehicles (vehicle parts, telematics data, vehicle conditions, service history data, etc.) that contribute to the value of the solution., • Understand AHM operations: be the project PIC to speak on behalf of other AHM business lines to be captured by the solution., • Be the voice of the target customer., • Hypothesis Testing, • Accountable for establishing a testing plan with setting clear, relevant and measurable KPI to validate solution success., • Ensure execution on an agreed upon timely schedule and proposing alternative methods if any barriers or blockers are encountered., • Business Model, • Create data-driven value proposition of solution., • Identify financial elements (expense/revenue/profit) that influence monetization and cost recovery for the solution., • Create data-driven forecast with specific customer take rates for financial success., • Track and report DPP financial metrics., • Other projects as assigned. Qualifications, Experience, and Skills: • BA/BS required in related field, MBA preferred, • 10+ years in data business development or data sales engineer role, auto industry experience highly preferred, • 5+ years of experience in automotive vehicle development and knowledge of automotive value chain, • 5+ years of experience in a Product Owner/Project Lead role, • Experience in business development, product development, sales & marketing preferred., • Experience in project management, including setting objectives and performance measurement., • Experience in drafting business requirements with examples of success preferred, • Demonstrate strong and effective verbal, written, and interpersonal communication skills that can be applied across a diverse set of audiences., • Data analytics experience a plus, • Data Sales Engineer, • Requirement Creation, • Strategy Development, • Policy Adherence, • Proficiency in communication and productivity software (Word, PowerPoint), project management software (Excel-based Bullet, MS Project, MS Teams), and flow chart software (Visio). Working Conditions: • Primarily office environment including desk work and meetings, • Regular conference calls and video conferences with different time zones, • Working outside of normal business hours, particularly late evenings for meetings with other time zones (e.g., US Eastern time, Japan)., • Preparation of proposals required on short timelines, • Travel up to 10% What differentiates Honda and make us an employer of choice? Total Rewards: • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.), • Regional Bonus (when applicable), • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included), • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx), • Paid time off, including vacation, holidays, shutdown, • Company Paid Short-Term and Long-Term Disability, • 401K Plan with company match + additional contribution, • Relocation assistance (if eligible) Career Growth: • Advancement Opportunities, • Career Mobility, • Education Reimbursement for Continued Learning, • Training and Development Programs Additional Offerings: • Lifestyle Account, • Childcare Reimbursement Account, • Elder Care Support, • Tuition Assistance & Student Loan Repayment, • Wellbeing Program, • Community Service and Engagement Programs, • Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Description Headend Engineer Description The Headend Engineer is responsible for the construction, operation, maintenance, and support of headend systems. This role focuses on installation, operation, and maintenance of power systems, structured wiring, cooling, and other physical infrastructure, ensuring reliable service delivery and system performance. Responsibilities: * Collaborate with engineering teams on the implementation of new technologies and services. * Design, build, and maintain structured wiring to ensure efficient data flow and organization across facilities. * Develop and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, and environmental sensors. * Monitor IPTV services and linear channels for audio and video quality. * Analyze real-time and historical monitoring data to proactively identify and resolve issues. * Monitor and support Headend infrastructure and equipment, including satellite receivers, encoders/transcoders, VOD catchers, ad insertion, middleware, and servers. * Coordinate with NOC and engineering teams to resolve technical issues and perform scheduled maintenance. * Install, wire, label, and configure equipment. * Continuously advance professional skills through training and experience. * Perform other related duties as required or assigned. Minimum Qualifications: * Associates degree in Engineering, Telecommunications, or a related field (RF/satellite certifications or equivalent experience accepted). * Minimum of 3 years of telecommunications or RF/satellite experience. * Strong knowledge of headend systems and related computer skills. * Understanding of IPTV, IP multicast, video codecs, and standards. * Excellent audio/visual observation skills to identify impairments and quality issues. * Valid, clean drivers license. * Proficiency with Microsoft Office and Visio; advanced Excel skills preferred. * Knowledge of LAN/WAN principles, Ethernet, fiber, and coax wiring. * Knowledge of DC and AC power systems as well as HVAC systems.