F&B Restaurant - Server / Part-time
hace 21 días
Santa Monica
Job Description JOB DESCRIPTION TITLE: Food & Beverage Server DEPARTMENT: Food & Beverage STATUS: Non-Exempt, Full Time Regular, Part Time, or On Call SUPERVISED BY: Director of Food & Beverage SUPERVISES: No supervisory responsibilities. Servers will set an example of top-quality customer service by providing timely, accurate and friendly service. ESSENTIAL DUTIES: • Assure opening checklist is completed., • Able to prepare basic alcoholic beverage and knowledgeable, beer, wine offerings., • Great arriving guests in a friendly and courteous manner and help guests find appropriate seating., • Guide guests ordering food & beverages from the QR’s menu, make recommendations, and answer questions regarding beverages and food preparation and specials., • Follow stablished carding policy insuring 21 years of age for alcohol consumption., • Assure sales of alcohol to hotel guest only, by asking for their hotel room number and last name., • Be knowledgeable of food preparation, ingredients, and time of preparation., • Take food and or beverage orders in a timely manner, enter them in Micros and advised the kitchen staff of any dietary, allergies or special food preparation., • Serve guests in a timely and courteous manner and check for guest satisfaction within 3 minutes after food or drinks have been server., • Clean and maintain your tables and area throughout your shift., • Be a team player, assist others in the spirit of server’s comradery, for the benefit of our guest to receive superior dining experience., • Take room service calls, take food & beverage orders., • Advice in-room dining guests how long their order will take to be delivered and deliver it when ready., • Assist with banquet events, setup, service, cleanup and storing furniture., • Be knowledgeable of hotel amenities and hours operating of operation., • Strong organization and problem-solving skills., • Complete closing checklist., • Assist in month end inventories as requested., • Follow health department safety protocols, follow safety procedures, sanitize all tables after guest’s leave., • Maintain cleanliness dining areas, counters, sinks, utensils, shelves and storage areas., • Restock and replenishing refrigerators, liquor cabinets according to par list., • Perform additional duties as requested by the supervisor., • Use the 10/5 rule at all times when encountering guests., • Strong organization and problem-solving skills., • Complete closing duties within your scheduled time. ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES’: Proven success in the following job competencies: • Honesty; has honest, direct, and factual communication and actions with internal and external customers., • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things., • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values., • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status., • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas., • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data., • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays., • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach., • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;, • Diversity: Strong commitment to diversity and equality in a company culture., • Communication: Strong communication (verbal and written) and presentation skills., • Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE: • Previous serving experience, • Prior hospitality experience a plus, • POS Micros knowledge a plus, • Able to work weekends and holidays EDUCATION: • Associate’s degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required. WORKING CONDITIONS & PHYSICAL WORK DEMANDS: • Able to sit and work at a computer keyboard for extended periods of time., • Able to stoop, kneel, bend at the waist and reach on a daily basis., • Able to lift and move up to 30 pounds occasionally., • Regular and on-time attendance is critical., • Hours occasionally exceed 40 hours per week., • Ability to stand during shifts OTHER: • Other duties as assigned. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. COMPANY BENEFITS: • Medical, Dental and Vision Insurance to all eligible employees, • Company-paid life insurance of $25,000 to all eligible employees, • Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution), • Seven paid holidays, • Sick pay when eligible, • Company-paid parking, • Employee Assistance Program (EAP), • Employee Recognition Programs, • Employee Referral Incentive Program, • Transportation allowance, • Dry cleaning services (up to 10 pieces of work clothes per week) Our post-offer background check process includes a background check (HireRight) and a drug-screen. We participate in E-Verify. We are an Equal Opportunity Employer.