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Job DescriptionAbout Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About the Role We are looking for an empathetic and proactive Customer Support Agent to join our growing operation! In this role you will be an important part of making sure that our customers are heard and any issues are escalated and addressed. As a key member of our support team, you will handle a range of support requests via phone calls, emails, and chat while maintaining a high level of customer satisfaction. You will be responsible for building rapport and mending relationships with our customers and partners. This position is based in Richardson, Texas and will report to the US Customer Support Lead, full time onsite. What You'll Do • Respond to inbound customer and partner inquiries through phone, email, and chat channels., • Provide accurate, valid, and complete information by utilizing available resources and knowledge bases., • Diagnose and troubleshoot issues across our hardware, software, and customer accounts, identifying the root cause and determining the best solution., • Escalate issues to the appropriate internal teams while ensuring clear communication and closing the loop with the customer., • Demonstrate empathy while resolving customer complaints., • Develop and maintain a thorough understanding of our products, services, systems, and policies to provide reliable support and resolutions., • Record and track customer interactions, issues, and resolutions within Zipline systems, ensuring proper documentation., • Collaborate with team members, leads, and other departments to continuously improve the customer experience and resolve any gaps in the support process. What you'll bring • 2+ years in customer support or similar role., • Strong verbal and written communication skills, • Problem-solving and troubleshooting skills, with a keen attention to detail., • Ability to work independently as well as part of a collaborative team., • Ability to work with flexible schedules, that may include nights and weekends., • Experience with customer support software (CRM, Ticketing systems), • Patience and an ability to adapt your communication style to best suit the needs of the customer., • Ability to multitask, prioritize, and manage time effectively We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Day in the Life of a Customer Support Agent at Zipline As a Customer Support Agent at Zipline, each day begins with a quick check-in to review the latest updates, open tickets, and any outstanding issues from the previous shift. Starting promptly, you'll jump into a queue of customer inquiries spanning phone, email, and chat, each bringing a unique challenge. Some customers seek basic guidance, while others need more complex support to troubleshoot hardware or delivery concerns. With every interaction, you'll draw on your growing expertise of Zipline's products and systems, striving to provide accurate, timely, and empathetic solutions. When issues exceed your troubleshooting scope, you escalate them to internal teams, coordinating to provide customers with updates and final resolutions. Between cases, you collaborate with fellow support agents and your team lead to discuss recurring challenges and brainstorm ways to improve the support experience. As the day winds down, you make a final review of your resolved cases and open tickets, ensuring each customer issue is appropriately documented and all inquiries are addressed. A Week in the Life of a Customer Support Agent at Zipline Over the course of a week, your schedule as a Customer Support Agent at Zipline is dynamic and may involve flexible shifts, including occasional late shifts, weekends, and holidays. Your responsibilities involve assisting a diverse range of customers, from our partners at healthcare providers, retail, restaurants, and those receiving deliveries. As the week progresses, you'll encounter and solve a variety of inquiries, leveraging Zipline's knowledge base to provide reliable support. With every interaction, you're building rapport and trust, ensuring customers feel valued and heard. Regular team meetings with the US Customer Support Lead and other agents provide an opportunity to address complex cases, share best practices, and update processes as needed. These meetings are also where the team identifies potential improvements in Zipline's systems and the customer experience. By the end of the week, you'll have handled multiple cases, from simple questions to intricate issues. Through all these interactions, you're contributing to Zipline's broader mission of transforming access to goods, and improving lives, by providing best in class customer support.

Job DescriptionAbout ZiplineDo you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.About You and The Role Zipline is seeking Maintenance Technicians who have sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology.What You'll Do You will be responsible for scheduled and unscheduled aircraft maintenance, ensuring the aircraft conforms to high standards, is in safe operating condition and that all procedures are followed and documented appropriately. This candidate is expected to work closely with engineering, flight operations, and other teams to deliver on their assigned responsibilities with minimal supervision.What You'll Bring Basic Qualifications • Adhere to and perform work in accordance with Zipline's Continuous Airworthiness Maintenance Program (CAMP), • Perform UAS Maintenance in accordance with Zipline's General Maintenance Manual (GMM) and Federal Aviation Administration regulations, • Basic engineering knowledge: mechanical, electrical and software, • Mechanical and electrical integration and assembly experience, • Experience performing precision work with hand tools, • Must be able to support shift work including, but not limited to days/evenings, weekends, etc., • Must be able to travel 5-10%, as necessary, • Must be eligible to work in the U.S., • Ability to lift and or move up to 55 pounds, • Must have a valid US Driver's License, • Must be able to receive Repairmen Certification, • This role is classified as a Safety Sensitive opportunity, and is therefore subject to pre-employment and random drug and alcohol testing, • Will experience 80% + travel in first 3 months including offsite/remote training, • This is 6 month contract with an opportunity to move into a full time position, • Bachelor's degree, • Remote pilot certificate (P107) or manned certificate, • Experience in the development of manuals, training materials, and operational procedures for sUAS operations We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! #zr

Job Description We are PMG Named Ad Age Best Places to Work for 10 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies. Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries. Who You Will Be Working With At PMG, you'll join a team focused on helping brands thrive across modern marketplaces. We combine real-time marketplace intelligence with hands-on expertise to plan, execute, and optimize retail media programs across Amazon, Walmart, Instacart, Target, and beyond. Our proprietary Velocity platform powers smarter insights and decisions, giving our teams and clients a clear view of competition, category dynamics, and growth opportunities. You'll collaborate daily with account leads, Retail Operations, and Creative partners to launch best-in-class campaigns, translate data into clear narratives, and surface opportunities that move the needle. If you enjoy working in a fast, supportive environment where curiosity and accountability are valued, you'll feel right at home. Velocity will be part of your toolkit—helping you forecast, diagnose, and communicate performance with confidence. What You Will Do • Own end-to-end campaign execution across Sponsored Products, Sponsored Brands, Sponsored Display, and other retail media platforms, ensuring campaigns are set up for impact from day one., • Analyze performance data to uncover insights and provide strategic recommendations aligned to client goals, category dynamics, and growth targets., • Act as a client-facing voice on weekly calls, presenting optimizations, pacing updates, test results, and clear next steps., • Serve as a Velocity power user—building views, pulling insights, and leveraging internal tools to enhance efficiency, performance visibility, and storytelling., • Partner cross-functionally with Retail Operations and Creative teams to ensure campaign readiness across feed health, assets, and measurement., • Monitor platform and policy updates across Amazon Ads, Walmart Connect, and Instacart; advise clients on pilots and new opportunities to stay ahead of the curve., • Build and maintain forecasting and pacing frameworks; pressure-test scenarios and budget allocations to maximize return., • Develop clear reporting deliverables and dashboards that translate complex data into simple, actionable narratives., • 3+ years of experience in Client Strategy, with a bachelor's degree or equivalent work experience., • Experience executing and optimizing retail media campaigns across SP, SB, and SD (Amazon Ads); comfort extending to other platforms as needed., • Cross-platform knowledge spanning Amazon, Instacart, and Walmart Connect (intermediate or stronger)., • Fluency working in Velocity dashboards (or similar marketplace intelligence tools) and eagerness to deepen platform expertise., • SQL basics for exploratory analysis (beginner) and strong Excel skills for forecasting, scenario modeling, and QA (experienced)., • Client-facing communication skills—clear presenters who can translate data into decisions and foster trust., • A collaborative approach—comfortable working across Retail Operations and Creative to keep programs launch-ready and continuously optimized., • A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of media innovation while prioritizing client success with a Customer-Focused mindset that seeks opportunities to deliver meaningful value., • Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support., • Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones., • Parental Leave: We provide paid parental leave to support your family during important life events., • Retirement & Pension Plans: Plan for your future with competitive retirement or pension programs, including contribution matching., • Fertility and Family Support: Access fertility benefits for all team members and their spouses., • Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography., • Pet Insurance: Protect your pet's health and your finances., • Lifestyle Spending Accounts: Enjoy 100% company-funded accounts to promote healthy habits and well-being., • Commuter Benefits: Access support for travel and commuting needs, where available., • Annual Bonus: All employees are eligible for an annual bonus., • Volunteering Opportunities: Receive 8 give-back hours to volunteer in your local communities., • AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety. Benefits vary by country, location, and geography to reflect local laws, norms, and expectations. What Sets Us Apart Being part of PMG means joining a company culture that's unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way. In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionAbout Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About You and The Role As a key member of our Business Operations team, you'll be a versatile, go-to generalist—someone who can jump into any challenge and get it done. You won't be pigeonholed into a narrow specialty. Instead, you'll support everything from launching new sites and managing field operations to engaging with community stakeholders and troubleshooting in real time. Think of this role as a dynamic operations leader who bridges our global tech platform with the practical realities on the ground. What You'll Do • Build & Connect: Develop and maintain robust relationships with a diverse range of external partners—from community leaders and local government to retail partners and public safety officials., • Launch & Execute: Drive the rollout of new sites and operational initiatives across the Dallas-Fort Worth region, ensuring seamless execution from planning through launch., • Cross-Functional Coordination: Work hand-in-hand with teams in permitting, flight operations, marketing, and policy to streamline processes and solve problems quickly., • Field Activations: Organize and lead events and on-the-ground activations that build trust, raise awareness, and cement Zipline's presence in local neighborhoods., • Problem Solve: Serve as the "jack-of-all-trades" who identifies challenges early and implements practical, effective solutions., • Feedback Loop: Gather insights from external partners and internal teams, translating them into actionable strategies for continuous improvement.What You'll Bring, • 5+ years of experience in strategy, consulting, analytics, or related experience; high-growth or tech business experience, • Demonstrate a deep understanding of the Dallas-Fort Worth, and ideally, have experience living in the area, • Strong leadership skills, with the ability to lead and drive cross-functional initiatives in a fast-paced environment, • Excellent relationship-building skills, capable of engaging with senior leadership and managing multiple priorities effectively, • Advanced problem-solving and analytical skills, • Exceptional written and verbal communication abilities The starting cash range for this role is $110,000 - $135,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Job DescriptionAbout ZiplineDo you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.About You and The Role As a Project Manager based in DFW, you will be responsible for rolling out our systems in Texas and paving the way imagining how the UAV world meets the built environment - not just for Zipline but for our customers and the industry as a whole. You will manage the entire development process from site identification through permitting, approvals, and construction across numerous metros. You will work closely with the Government Affairs and Legal Land Use team to build strong relationships with key stakeholders and secure the necessary approvals to expand our network. You will also be working with the Engineering and Operations teams to tackle all the technical challenges we face head-on to get our customer's sites operational as quickly as possible. You will have to be technically savvy, able to develop relationships with city officials, corporate partners, customers, suppliers and contractors. This is an in-person position based out of our regional office in DFW. Candidates should be local to the DFW area. What You'll Do • Real Estate Search & Site Development:, • Support site selection, feasibility studies, and risk assessments, ensuring compliance with local land-use, zoning, and aviation regulations., • Identify and mitigate preconstruction and construction risks, including permitting challenges, environmental constraints, and site-specific infrastructure limitations., • Work with engineering teams to develop site plans and drawings necessary for permit submission., • Land Use Approvals & City Permitting:, • Engage with city planners, zoning officials, and building departments to streamline permitting processes., • Local outreach and maintain relationships with city officials to secure approval for drone operations across municipalities., • Partner with Government Affairs to advocate for and navigate regulatory frameworks that impact site development., • Represent Zipline in public forums, including Planning & Zoning commissions and City Council meetings, advocating for site approvals., • Ensure all documents (drawings, legal descriptions, site-specific renderings) are complete and aligned with jurisdictional requirements., • Engage directly with municipal permitting departments to expedite approvals and resolve any blockers., • Pre-Construction:, • Provide support throughout the building permit application process, ensuring that all required documentation is complete, accurate, and submitted in a timely manner., • Collaborate with external consultants to develop and refine drawings for submission to city authorities, while maintaining compliance with local codes and regulations., • Prepare and review conceptual cost estimates, presenting findings to internal stakeholders and incorporating feedback to align on budgetary expectations., • Assist with buy-out efforts and contractor coordination, engaging vendors as needed and ensuring all agreements and scopes are clearly defined ahead of hand-off to the Construction Team., • Cross-Functional Coordination:, • Collaborate with cross-functional stakeholders (deal owners, feasibility leads, engineering) to ensure alignment between regulatory and technical requirements., • Participate in internal site selection and review meetings to flag risks and maintain permitting readiness., • Provide policy and permitting input during early-stage feasibility and deal review.What You'll Bring, • Bachelor's degree in Engineering (Civil, Mechanical, Industrial, Electrical, Others), Real Estate, Development or Construction Management., • 5+ years of experience in Real Estate Development, Permitting, Urban Planning, Civil Engineering, and/or Public-Private Project Development., • Strong understanding of zoning laws, building codes, and regulatory processes related to site development., • Proven ability to manage entitlements, permitting and real estate development projects in collaboration with customers' Real Estate and Construction teams., • Proficiency in construction and design software such as Smartsheet, Bluebeam, (Revit / AutoCAD a bonus) and ability to review drawings and plans., • Ability to interface with government officials, permitting agencies, and community stakeholders to advocate for and secure project approvals., • Strong candidates should have excellent communications skills and experience presenting at public meetings., • The individual will be based at Zipline's regional office in DFW and will be expected to travel up to 50% of the time throughout the state to support Zipline's expansion., • Must be eligible to work in the US.What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Job Description About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. About the Role: As the Sales/ Project Engineer for Ziplines Ground Systems and Site Infrastructure, you'll spearhead the deployment success of Ziplines Offsite Charging sites, the game changing autonomous loading Zipping Point, and other site infrastructure. You'll be handling all deployment topics, finding innovative solutions that work for partner sites, executing solutions to problems and roadblocks, and driving feedback and product changes to simplify and accelerate the rollout of Ziplines delivery infrastructure. This is a role well suited to technical engineers with great customer engagement skills - you'll be crafting and designing solutions for new customers by listening to their feedback and needs, providing Zipline's fundamental perspectives and learnings and bringing all stakeholders along for the journey. As part of this you'll engage in pre-contract discussions as the key technical stakeholder, the lead and manage those projects once signed from initial site evaluation through to construction and initial operation working across internal and external building and infrastructure teams, permitting and AHJ's, installation teams and contractors, technical operations teams, and internal engineering and product teams. You'll work closely with the broader Engineering teams, Deployment and Construction team, Real Estate and Government Affairs, Community Engagement and Legal teams teams to build strong relationships with key stakeholders and secure the necessary approvals to expand our network. WHAT YOU'LL DO • Work with customer teams and internal customer success teams to seamlessly integrate Zipline systems into both existing and newly designed infrastructure, including creating site layouts and related technical documents. Engage with partners' internal teams to ensure alignment on expectations and timelines., • Understand our internal and external customer's business and needs and work with our internal engineering and business teams to refine and roadmap necessary product changes to ensure the successful deployment of the Ground Systems infrastructure. Maintain the high level customer specs and cut-sheets for the Zipline Systems., • Develop and lead pre-construction strategies to streamline entitlements and permits for Ziplines Ground System and Site Infrastructure projects., • Build and maintain strong relationships with Customer teams and technical staff, City Managers, staff, and City Council members and inspectors to facilitate smooth approvals and permit completion from Planning and Zoning commissions and AHJ's. Collaborate closely with jurisdictions, land use counsel, Real estate team, and our Legal team to create pathways for deployments in evolving customer and regulatory landscapes.Source and foster relationships with external stakeholders, including local jurisdictions, utilities, and contractors., • Understand and mitigate the preconstruction, construction, operational and sustaining risks associated with each project., • Manage many parallel small construction projects, site infrastructure installments, construction contractors, and additional real estate development projects., • Source and manage general contractors and subcontractors across various trades (construction, assembly, electrical) during bid, pre-construction, construction and site commissioning project phases. Evaluate all options and a lean budget, select best vendors to ensure reliable and quality services and products. Source and develop relationships with outside organizations (local jurisdiction, utilities, contractors, OEM and material suppliers etc)., • Develop and implement solutions to problems/projects/applications and associated systems from 0-1-100 across parallel projects and initiatives. WHAT YOU'LL BRING • Bachelor's degree in Engineering, Real Estate Development, Finance, Business Administration, Urban Planning, Architecture, Construction Management, or a related field, • 4+ years of experience in a relevant field - technical sales of hardware products at scale, technical product management, real estate development or construction. Experience with technical sales and solution design of contractor installed equipment, and experience in the light commercial construction industry is strongly preferred., • Proven ability to manage entitlements and permits for infrastructure projects in collaboration with internal and customers' Real Estate and Construction teams. Familiarity with working alongside Authorities Having Jurisdiction (AHJs) to navigate permitting and inspection processes., • Strong communication skills with the ability to align internal stakeholders on project requirements and provide leadership with regular updates on challenges, risks, and opportunities. Fluency in communicating ideas clearly, whether through quick sketches, sharp technical writing, or strategic presentations tailored to your audience., • Experience working with External design teams (Architectural, Structural, Civil,Electrical MEPs) on commercial or industrial development / construction projects., • Experience with CAD tools to develop site layouts, indicative construction designs and other technical drawings., • Based in the METRO region, with the flexibility to travel up to 20% domestically and internationally to support expansion projects., • Must be eligible to work in the U.S. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! If you'd like to learn more about Zipline and our teams, feel free to check out our Instagram, one of our Reddit AMA's, or our website!

Job DescriptionAbout ZiplineDo you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.About You and The Role Do you thrive on helping others succeed? Do you enjoy work that's dynamic and varied? Are you someone who can read, interpret, and demonstrate technical information in a way that others can clearly understand? At Zipline, Maintenance Instructors do far more than traditional aviation training. From collaborating with engineers and subject matter experts to creating training content, to leading instructor-led classes or coaching technicians one-on-one through on-the-job (OJT) training—you'll play a vital role in keeping our US operations and logistics system running. This is not just another maintenance training role. Our team is building the world's first logistics system that serves all people equally. We save lives, reduce emissions, increase access to opportunity, and deliver essential goods at scale. Maintenance Instructors ensure our technicians are ready to keep our system safe, reliable, and compliant by delivering meaningful, timely training. Zipline is an FAA-certified Air Carrier under CFR §135 operating under a Continuous Airworthiness Maintenance Program (CAMP). Our instructors support training programs across the U.S. ensuring both regulatory compliance and technician readines What You'll Do • Develop training content for a wide range of maintenance topics using multiple media formats., • Deliver engaging instruction in both live classroom settings (in-person & virtual) and OJT environments., • Drive continuous improvement, including:, • Updating and enhancing existing courses., • Writing Maintenance Bulletins to quickly communicate critical updates., • Raising improvements or concerns through internal systems., • Coordinate training logistics, including scheduling courses and communicating details to stakeholders., • Manage documentation & compliance, including required forms, records, and LMS data entry., • Mentor future OJT instructors, developing identified technicians into trainers., • Collaborate cross-functionally on key initiatives, such as:, • Assisting technicians with FAA Repairman Certificate applications and liaising with FAA representatives., • Providing input to engineering and technical writers on new or updated OEM procedures.What You'll Bring, • FAA Mechanic Certificate with A&P ratings (or ability to obtain a Zipline FAA Repairman Certificate - FAA A&P equivalent)., • 1+ years of technical instructor experience (aviation maintenance training preferred)., • Experience creating training content and familiarity with Learning Management Systems (LMS)., • Strong organizational skills with the ability to balance multiple priorities., • Excellent communication skills (verbal & written) with the ability to adjust to your audience., • Genuine interest in continuous learning—at Zipline, there's always more to master., • Alignment with Zipline's mission: you believe access matters and are inspired to help bring essential supplies to every person on the planet. Maintenance Instructors at Zipline must be willing to work some flexible hours. You will have an assigned schedule, but due to the nature of on-site and virtual training events in which students may hail from various time zones, some flexibility for start and stop times are required at times. ~15% travel should be expected. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Job DescriptionAbout Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About the Role We are looking for a proactive and technically-minded Technical Support Agent to join our growing team! In this role, you'll play a vital part in ensuring that our customers and partners receive timely, accurate, and empathetic support—especially when it comes to troubleshooting hardware, software, and account-related issues. As a key member of our technical support team, you'll resolve a variety of inquiries across phone, email, and chat channels. You'll work closely with cross-functional teams to escalate complex issues, document resolutions, and help continuously improve our products and systems through real-world feedback. This full-time role is based onsite in Richardson, Texas, and reports to the Customer Support Lead. What You'll Do • Respond to customer and partner inquiries via phone, email, and chat, delivering prompt, accurate, and technically sound assistance., • Diagnose and troubleshoot hardware, software, and system issues—working methodically to identify root causes and guide customers to resolution., • Escalate critical or complex cases to engineering or specialist teams while ensuring detailed documentation and full closure with the customer. Learn and work to become the specialist to reduce escalations rates., • Use internal knowledge bases and tools to provide solutions and contribute to ongoing documentation and process improvements., • Maintain a high standard of empathy and professionalism in every interaction, especially when handling frustrated or technically inexperienced users., • Become an expert in our technology stack—including product functionality, backend systems, and operational workflows—to provide deeper technical insight., • Log all support interactions, resolutions, and system data in our CRM/ticketing platforms to ensure full traceability and support handoffs., • Collaborate with support team members, engineers, and product managers to identify recurring issues, inform product improvements, and reduce future support volume.What You'll Bring, • 2+ years of experience in a technical support, help desk, or similar role supporting software, hardware, or integrated systems., • Strong diagnostic and troubleshooting abilities across hardware, software, and account/system issues., • Excellent verbal and written communication skills with a clear ability to explain technical concepts to a non-technical audience., • Comfortable working with technical documentation, APIs, or internal dashboards to investigate and resolve issues., • Experience with CRM and ticketing platforms (e.g., Zendesk, Salesforce, ServiceNow, Intercom, etc.)., • A calm, customer-first mindset with a high degree of empathy and problem ownership., • Ability to manage multiple tasks and priorities in a fast-paced environment., • Flexible availability, including nights and weekends as needed. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Day in the Life of a Customer Support Agent at Zipline As a Customer Support Agent at Zipline, each day begins with a quick check-in to review the latest updates, open tickets, and any outstanding issues from the previous shift. Starting promptly, you'll jump into a queue of customer inquiries spanning phone, email, and chat, each bringing a unique challenge. Some customers seek basic guidance, while others need more complex support to troubleshoot hardware or delivery concerns. With every interaction, you'll draw on your growing expertise of Zipline's products and systems, striving to provide accurate, timely, and empathetic solutions. When issues exceed your troubleshooting scope, you escalate them to internal teams, coordinating to provide customers with updates and final resolutions. Between cases, you collaborate with fellow support agents and your team lead to discuss recurring challenges and brainstorm ways to improve the support experience. As the day winds down, you make a final review of your resolved cases and open tickets, ensuring each customer issue is appropriately documented and all inquiries are addressed. A Week in the Life of a Customer Support Agent at Zipline Over the course of a week, your schedule as a Customer Support Agent at Zipline is dynamic and may involve flexible shifts, including occasional late shifts, weekends, and holidays. Your responsibilities involve assisting a diverse range of customers, from our partners at healthcare providers, retail, restaurants, and those receiving deliveries. As the week progresses, you'll encounter and solve a variety of inquiries, leveraging Zipline's knowledge base to provide reliable support. With every interaction, you're building rapport and trust, ensuring customers feel valued and heard. Regular team meetings with the US Customer Support Lead and other agents provide an opportunity to address complex cases, share best practices, and update processes as needed. These meetings are also where the team identifies potential improvements in Zipline's systems and the customer experience. By the end of the week, you'll have handled multiple cases, from simple questions to intricate issues. Through all these interactions, you're contributing to Zipline's broader mission of transforming access to goods, and improving lives, by providing best in class customer support.

Job DescriptionAbout ZiplineDo you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.About You and The Role Zipline is seeking Infrastructure Systems Technicians who have sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. What You'll Do • Install, configure, and commission infrastructure installations at new and existing Zipline sites., • Perform maintenance and upgrades with the goal of maximizing uptime and reliability., • Diagnose and resolve electrical/network problems, system faults, and site issues., • Work with engineering & cross-functional teams to document and resolve tickets., • Manage inventory, warehousing, and tracking of critical parts, consumables, and materials., • Manage accountability programs for tools, calibration equipment, and vehicles, • Coordinate shipment, receipt, and preparation of equipment required for installs and repairs., • Maintain records of installations, surveys, maintenance actions, and troubleshooting steps., • Ensure compliance with safety protocols, electrical standards, published manuals and SOPs., • Contribute to creating and updating SOPs, troubleshooting guides, and installation standards., • Basic knowledge: mechanical, electrical, and basic office software, • Attention to detail and compliance with installation standards and manuals, • Mechanical and electrical integration and assembly experience, • Organizational skills, inventory management, material handling equipment, • Must be able to support shift work including, but not limited to days/evenings, weekends, etc., • Must be able to travel 5 %- 10%, as necessary, • Must be eligible to work in the U.S., • Ability to lift and or move up to 55 pounds, • Must have a valid US Driver's License, • Desired knowledge: Electrical and Electrical Systems (to include network/low voltage), • Familiarity with material handling equipment (warehouse forklift, pallet jack), • Adaptability to changing work environments, technologies, and procedures, • Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems., • OSHA 30What Else You Need to Know The starting cash range for this role is $27/hour. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Job DescriptionAbout ZiplineDo you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.About You and The Role As a Customer Support Field Technician, you'll be the face of Zipline at our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline's world-class reliability and quality. What You'll Do • Provide onsite customer support at assigned Zipping Points, ensuring seamless day-to-day operations and an excellent partner experience., • Maintain site readiness — uphold cleanliness, organization, and the professional appearance of each Zipping Point in line with Zipline standards., • Perform basic maintenance tasks and repairs on Zipping Point systems and equipment to ensure consistent operational performance., • Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution., • Collaborate with cross-functional teams (Operations, Technical Support, Deployment, etc.) to ensure rapid response and continuous improvement of site performance., • Document and communicate site health, issue logs, and customer feedback in Zipline's support systems.What You'll Bring, • Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting., • Strong communication, interpersonal skills and customer obsession — you represent Zipline to our partners onsite., • A proactive, customer-first mindset with a high sense of ownership and accountability., • Ability to work independently and travel between Zipping Points as needed., • Prior experience in a field support, maintenance, or customer service technician role preferred.Qualifications, • Current driver's license and clean driving record within the last 36 months., • Vehicle required., • Must be able to lift 50 lbs., • Experience in data analysis and A/B testing., • Must have excellent written and verbal communication skills., • Flexibility to travel or commute to other regional sites as needed., • Strong cross functional collaboration skills., • Demonstrated proficiency with Google Workspace (gSuite) tools., • Ability to work Tue-Sat or Thur-Sun., • Commit to a 6 month contract with an opportunity to move into a full time position.What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!