Housing Program Manager
2 days ago
Los Angeles
Job DescriptionDescription: United American Indian Involvement (UAII) is the only Urban Indian Organization in Los Angeles County, proudly serving as a home for American Indian and Alaska Native communities. Through our healthcare facility and culturally centered programs, we provide essential physical, behavioral, and spiritual health services—helping individuals stay connected to their Tribal heritage and traditions. For over 50 years, UAII has grown to become the largest nonprofit provider of health and human services for American Indians and Alaska Natives in Los Angeles, home to the nation’s largest Urban Indian population. Our dedicated team delivers compassionate care that supports daily healing, resilience, and the continued strength of our communities. UAII is committed to uphold Indigenous values in all aspects of our work. It guides our actions, relationships, and responsibilities, ensuring that we serve our communities with integrity, respect, and accountability. Core Principles • Respect for Relatives – I will honor the dignity of all people, recognizing that every individual is a relative deserving of respect, compassion, and care., • Community Responsibility – My work is not only for individual benefit but for the collective well-being of our communities, present and future., • Cultural Integrity, I will safeguard and uplift Indigenous languages, traditions, and cultural practices, ensuring they remain central to our organizational life., • Reciprocity We give back in balance with what we receive, fostering mutual trust and accountability in all relationships., • Stewardship – I will act as a caretaker of our communities, resources, and environment, mindful of the impact of our decisions on future generations. The UAII Housing Department strives to make a difference by guiding and encouraging eligible American Indian/Alaska Natives to establish a self-sustaining way of life. We assist clients by providing links to wrap-around services and external resources for stable housing. Our goal is to assist our clients experiencing homelessness, unstable housing, or who are severely rent burdened living in the County of Los Angeles and Orange County to find stable/permanent housing. Under the direction of the Director of Operations of Community and Outreach, the Housing Program Manager will be responsible for in-office supervision and implementation of UAII Housing Services. The Program Manager will directly supervise case management, navigators, and specialist staff as well as subcontracted partnerships (if applicable). Additionally, the Program Manager will be responsible for meeting program and fiscal requirements; maintaining community relationships with public and private organizations; and providing reports and documentation as necessary to support the operation of program services and to maintain or secure funding or grants. Conduct outreach to property management, apartment associations, landlords and other local meetings to promote Housing services. Will have experience and a thorough understanding of all functionalities of LAHSA, HIMS, CES, etc. Essential Duties • Assist in development of an organization-wide phased in Housing Plan that aligns with agency Strategic Plan, • Build partnerships with LAHSA, CES organizations, rental offices, housing managers, and Tribal Organizations in coordination with housing plan goals, • Identify and assist with development of a Master Lease Agreement for up to 10 units, • Develop a plan and obtain Rapid Re-Housing Vouchers/Rental Subsidies/Room Key Vouchers that UAII manages, • Supervise housing case management, housing navigators, and housing support specialist as assigned, • Supervise and facilitate training related to navigating the Los Angeles Homeless Management Information System and identify training that would be beneficial to the AI/AN community, • Ensure the program is in compliance with government grant requirements, • Navigate HIMS and identify training that would be beneficial to serve our AI/AN, • Develop a housing procurement, financial, and self-sufficiency case management plan to utilize with clients. This shall include an intake interview to determine client’s eligibility, needs, goals, • Assist participants in development of a trauma informed, strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely internal/external referral network in order to ensure ongoing direction and support as needed, • Assess housing barriers of individuals experiencing homelessness to determine housing and service needs, • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing, • Supervise and participate in the negotiation, preparation, and administration of leases and housing assistance contracts, • Apply knowledge or create workshops to educate clients of their rights and responsibilities as it relates to housing, • Ensure the housing team is providing proactive follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community and the retention of permanent housing, • Organize and implement a culturally competent program service that aligns with the designated evidence-based model for service delivery, including curriculum implementation, and coordinate with community partners and stakeholders, • Ensure and maintain accurate daily logs records, monthly outcome reports, and files for each housing client, • Maintain contact with program participants to ensure activities occur within time limits and in accordance with program and funding source requirements, • Network with other agencies, coalitions, and local community partners, • Collaborate and work closely with Workforce Specialists and Workforce Career Counselors to assist clients in the use of resources and technology for job search, job placement and career advancement activities, • Conduct outreach, including cold calls, to the business community to promote program services to homeless clients, • Conduct client recruitment and outreach activities, • Process program paperwork in accordance with agency program deadlines and prepare and submit monthly reports, • Able to represent the agency and communicate accordingly at identified community, government, and/or business meetings, • Use social media to coordinate community relations and to promote Housing program, • Keep leadership well-informed regarding activities, pending issues and potential problems, • You may perform all elements of this position or identified components, other duties as assigned or required for the purpose of the position or for organizational efficiency and effective client service Requirements:, • Demonstrated knowledge of Federal, State and Local fair housing laws, • Experience managing front office including all administrative duties and events, • Strong ability to prioritize tasks and possesses an affinity for details and strong data entry skills., • Demonstrated success in programs that involve the homeless population., • Able to demonstrate professionalism, courtesy, efficiency, excellent problem resolution, and customer service skills as well as high ethical standards and behavior., • Strong team player with the ability to work well with co-workers and independently while working in a fast-paced, deadline-oriented environment., • Demonstrate continuous effort to improve effectiveness, produce quality work, anticipate management needs and suggest ideas for improvement., • Willingness to participate in training sessions to improve and/or learn new skills relevant to the position, • Able and willingness to work with culturally diverse populations, • Sensitive and/or knowledgeable to the needs of the American Indian community/culture, • Bachelor’s Degree in Public Administration, Social Work or Urban Planning from an accredited college or university or equivalent education and experience., • Minimum 5 years of management and related work experience primarily working with the homeless population, • Property management or real estate experience, • Must have experience working with LAHSA, • Case Management and intake experience, • Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures, • Possess the ability to communicate with others in a courteous and professional manner, • Excellent oral and written communication skills, • Proficient in English, • Ability to diffuse situations at the housing units, • Proficient in Microsoft Office applications (Word, Excel, PowerPoint), • Proficient in Google Suite (Mail, Calendar, Drive, Meets), • Proficient with Social Media Platforms (Facebook, Instagram, etc.), • Working knowledge of Zoom or similar meeting platforms, • Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437)., • Knowledge of the Affordable Care Act (PL 111-148)., • Experience working with the American Indian/Alaskan Native community, • Experience working with nonprofit organizations, community groups and performance-based government contracts., • Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638) · Eligibility to work in the U.S. · Fingerprint clearance and post-offer drug test. · Proof of hepatitis B vaccination and TB screening. · UAII strongly encourages COVID-19 and influenza vaccinations; in the absence of the recommended vaccinations, employees are required to wear a mask at all times while on company premises. Benefits · Medical, Dental, and Vision Coverage · Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance Plans · Company-paid Short-Term & Long-Term Disability · Company-paid Basic Life Insurance and AD&D · HSA · 403(b) Retirement Plan with 4% Employer Match · Employee Assistance Program · Bereavement and Jury Duty Paid Leave · Employee Wellness Program · Paid Vacation - 15 days (first 2 years) Working Conditions The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception. United American Indian Involvement, Inc. (UAII) provides equal employment opportunities (EEO) to all employees and applicants for employment. UAII is a drug-free workplace and complies with ADA regulations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.