Senior Systems Engineer - Level 2
7 days ago
Rochester
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Role Description This is a full-time hybrid role for a Systems Engineer II at Info Advantage Inc. As a mid-level engineer in our MSP environment, you will serve as a "jack of all trades" resource, balancing hands-on technical work with customer support and project execution. Your days will varyfrom configuring firewalls and deploying servers to troubleshooting end-user issues and leading cloud migrations. This role is ideal for someone who thrives in a dynamic environment, enjoys solving diverse challenges, and isnt afraid to get their hands dirty. Key Responsibilities: Infrastructure Deployment & Management: • Configure and maintain firewalls, switches, and wireless access points (e.g. UniFi, Fortinet, SonicWALL)., • Deploy and manage on-premises and cloud servers (Windows Server, Hyper-V, VMware)., • Implement and troubleshoot backup/disaster recovery solutions (Veeam, Azure Backup, etc.).Microsoft Modern Work Solutions:, • Administer EntraID (Azure AD), including identity management, conditional access, and SSO., • Manage endpoints via Microsoft Intune (policies, application deployment, Autopilot)., • Support Microsoft 365 workloads (Exchange Online, SharePoint, Teams).Cloud & Virtualization:, • Assist with cloud migrations (Azure, ) and hybrid environment setups., • Optimize virtualized environments (VMware, Hyper-V) for performance and scalability.Customer Support & Projects:, • Provide escalated technical support for clients, resolving issues ranging from network outages to user access problems., • Lead or contribute to projects like office relocations, hardware refreshes, and security upgrades.Documentation & Best Practices:, • Maintain detailed documentation for systems, processes, and client environments., • 3+ years of experience in systems engineering, preferably in an MSP or IT services environment., • Proficiency in Microsoft stack (Windows Server, EntraID, Intune, M365)., • Hands-on experience with networking (firewalls, VLANs, VPNs), virtualization, and cloud platforms., • Familiarity with RMM tools and PSA platforms is a plus.Soft Skills:, • Strong problem-solving skillsability to diagnose issues under pressure., • Excellent communication skills for interacting with clients and team members., • Self-motivated with the ability to manage multiple priorities.Education/Certifications:, • Bachelors degree in Computer Science, IT, or related field (or equivalent experience)., • Hybrid role based in Rochester, NY, with flexibility for remote work (onsite client visits required)., • Must be willing to:, • Participate in occasional after-hours upgrades or emergency support., • Work with a variety of technologies and industriesno two days are the same!, • Collaborative team with opportunities for growth and certifications. This is not a software development role. Hands-on troubleshooting and customer interaction are core to this position. Flexible work from home options available.