Automotive Repair Service Writer / Service Advisor
12 days ago
Thousand Oaks
Job DescriptionBenefits: • Competitive salary, • Flexible schedule, • Competitive Compensation, • Great Work Environment Responsibilities • Deliver superior customer service as the first point of contact for service customers, • Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs, • Provide exceptional customer service that delivers repeat business, • Accurately document customer concerns and vehicle symptoms, • Create, manage, and update repair orders, • Communicate vehicle diagnostics and repair needs clearly to technicians, • Explain recommended repairs and maintenance services to customers, • Upsell necessary and recommended repairs and preventative maintenance ethically, • Provide timely status updates throughout the repair process, • Coordinate with technicians, vendors, and customers to ensure smooth workflow, • Schedule, confirm, and follow up on service appointments, • Maintain a professional appearance, positive attitude, and high energy level, • Multitask efficiently in a fast-paced automotive repair environmentQualifications, • Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician, • Strong automotive repair knowledge and technical understanding, • Excellent communication, sales, and customer service skills, • Proven service sales ability, • Proven ability to maintain 5-star customer satisfaction ratings, • Experience working with repair shop management software, • Comfortable using computers, texting, and digital communication tools, • Ability to work effectively in a team-oriented, process-driven environment, • Familiarity with diagnostic and testing equipment, • High school diploma or equivalent, • Energetic, positive team player, and reliable