Customer Service Representative- HK Lighting
hace 14 días
Thousand Oaks
Job Description HK Lighting located in Thousand Oaks, CA has an immediate opening for a Customer Service Representative who will play a key role at the forefront of our sales and service operations. This individual will drive exceptional outreach, quote activity, and customer service, serving as the primary point of contact for project quotations, coordination, technical support, product delivery, and all service-related interactions throughout the sales process and beyond. The ideal candidate is passionate about exceeding customer expectations, eager to become a product expert, and committed to making every project a success. This position reports directly to the Director of Operations. This role is onsite in Thousand Oaks, CA. The salary range is between $68,640 to $80,000 annually depending on skills/experience. Role and Responsibilities: • Develop deep product expertise and build strong customer relationships by understanding each client's unique needs, enabling you to deliver tailored solutions and consistently outstanding service, • Manage customer quotations, orders, and inquiries with urgency and accuracy, navigating a fast-paced, technical product environment with confidence and attention to detail, • Proactively gather and maintain up-to-date information on active jobs, ensuring complete visibility into project status and enabling timely communication and follow up, • Partner closely with operations and outside sales teams to track open orders, anticipate potential delays, and help prioritize workflow to meet customer deadlines, • Act as the voice of the customer by seeking out, synthesizing, and sharing field insights with internal teams- including sales, marketing, operations, and engineering-to guide product development, forecasting, and strategic planning, • 4-year college degree or 5+ years of directly related lighting industry experience required, • 3+ years of experience in an inside sales, quotations, or customer service role (within the building products or electrical industries strongly preferred), • Experience in commercial or residential lighting strongly preferred, • Outside and Inside sales experience beneficial Company DescriptionSince 2005, HK Lighting has been providing its customers with both innovative and unique architectural outdoor and landscape lighting products. Our coveted designs are built on the principles of longevity, performance and clean design. Through our close work with the lighting design community, we can both modify existing products as well as create customized fixture designs that achieve the designer's desired effect. Our personalized customer attention and support from initial specification to years after installation sets HK Lighting apart in the marketplace. HK Lighting is proud to be an Equal Opportunity Employer: HK Lighting strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.Since 2005, HK Lighting has been providing its customers with both innovative and unique architectural outdoor and landscape lighting products. Our coveted designs are built on the principles of longevity, performance and clean design. Through our close work with the lighting design community, we can both modify existing products as well as create customized fixture designs that achieve the designer's desired effect. Our personalized customer attention and support from initial specification to years after installation sets HK Lighting apart in the marketplace.\r\n\r\nHK Lighting is proud to be an Equal Opportunity Employer:\r\n\r\nHK Lighting strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.