Trabajos a service en Barcelona

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Actualmente, desde la delegación de MADRID nos encontramos en busca de CUSTOMER SERVICES DE ATENCIÓN AL CLIENTE CON INGLÉS BILINGÜE, para UNA IMPORTANTE EMPRESA DEL SECTOR DE LOS SEGUROS UBICADA EN BARCELONA Descripción del servicio: Tareas asociadas a la atención al cliente. Emisión y recepción de llamadas para los distintos distintos departamentos. Te contamos los principales requerimientos y otras habilidades de la posición: - Formación FP/ grado superior / estudios de especialización /grado universitario -Inglés mínimo B2 -Experiencia previa en departamentos de ATC o venta en Call center. -Experiencia previa en atención al cliente -Disponibilidad de incorporación inmediata Y por nuestra parte, ¿qué podemos ofrecerte? Tipo de contrato: Contrato temporal Horario y jornada: Jornada completa de lunes a viernes en turnos rotativos cada dos semanas. De 9h a 19hs y segunda semana de 8:15hs a 14:45hs Salario: 25.782€ brutos/anuales + plus por horarios especiales + salario en especie. Jornada parcial de lunes a viernes de 14hs a 19hs. Salario: 19.481€ brutos/anuales + plus por horarios especiales + salario en especie. Zona de trabajo: Puesto en Calle Tarragona, nº 109 + teletrabajo 2 días a la semana. Curso de formación previo. Remunerado y bajo contrato. 1 mes y medio de formación teórica y práctica. Incorporación inmediata Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando. ¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú. En cumplimiento de la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, le informamos de que sus datos personales forman parte de un fichero propiedad de Gi Group Spain ETT S.L.U. y son tratados con la única finalidad de mantener la relación adquirida con usted. Puede ejercitar sus derechos de acceso, rectificación, cancelación y oposición dirigiéndose por escrito a Paseo de la Castellana, 89, 5º Planta, 28046, Madrid

Desde Eurofirms, estamos en busqueda de un/a customer service para importante empresa del sector alimentación para sus oficinas de Barcelona. Las funciones a realizar son: - Gestión de incidencias. - Reclamación documentación a clientes. - Creación abonos/cargos. Requisitos mínimos: - FP Administración o similar. - MS Office. - Valorable positivamente conocimientos en SAP. - Experiencia previa en gran consumo y en tareas de atención a clientes de gran consumo. - Disponibilidad de incorporación inmediata. - Valorable residencia cercana al puesto de trabajo. Se ofrece: - Jornada completa de 40 horas semanales entre lunes y viernes en turno partido en horario entre 09:00h y 18:00h con los descansos establecidos por ley. - Contrato Eurofirms + incorporación a empresa. - Salario 12,18€ brutos hora.

Integrante del equipo de A&B, responsable de dar la bienvenida a los clientes en los outlets y acompañarlos a su mesa. Debera demostrar amplio conocimiento de su área y demostrar exquisito servicio (mantener una lista de espera de clientes, durante el servicio, facilitar las cartas a los clientes y atender llamadas telefónicas). Su objetivo es satisfacer, sorprender y emocionar a nuestros huéspedes. FUNCIONES Y RESPONSABILIDADES: • Preparar el punto de venta y planificar el servicio: administrar reservas telefónicas / online y asignar mesas a medida que lleguen los clientes • Recibir y atender al cliente a su llegada con una sonrisa, es decir encargarse de su satisfacción desde su llegada hasta su salida • Atender y guiar a los huéspedes • Realizar un seguimiento del estado de la mesa durante la estancia del cliente, asegurando un servicio óptimo y fluido • Coordinarse con el equipo de sala en general, para asegurarse la gestión de las mesas disponibles durante el servicio. • Proporcionar un servicio ejemplar al cliente, y saber adaptarse a cualquier solicitud especial. • Asegurarse de la correcta facturación de todos los productos servidos al cliente • Conocer y aplicar los estándares internos y de calidad del departamento • Seguir el checklist y SOP departamental • Ser conocedor de la oferta gastronómica del hotel • Ser conocedor y aplicar la filosofía y los valores de la empresa • Conocer perfectamente la información proporcionada por el DMM • Asistir o ayudar a los jefes departamentales en cualquier tarea que se le proponga • Seguimiento de la satisfacción del cliente Revisar exhaustivamente control de material, lavandería y menage de los outlets • Mantener niveles exhaustivos de limpieza y orden • Llevar al día el mantenimiento del material • Ser proactivo con las necesidades y requerimientos del huésped, intentar averiguar sus preferencias • Cumplir con los estándares de imagen definidos por la empresa, tanto a nivel corporativo como específicos del punto de venta (uniforme, maquillaje, barba, etc.). COMPETENCIAS PERSONALES: • Comunicación interpersonal • Orientación al cliente • Comunicación empática • Habilidades sociales • Ser embajador de la filosofía y de los valores de la empresa • Trabajo en equipo • Ética y responsabilidad • Proactividad, flexibilidad y excelente organización • Discreción • Formación media o superior en restauración • Se valorarán formaciones y cursos complementarios en la disciplina de F&B • Acreditar experiencia en hoteles de 5 estrellas, mínimo 2 años • Idioma Castellano y preferiblemente catalán • Dominio inglés, se valorarán otros idiomas extranjeros • Conocimiento de sistema TPV , Reservas online (El Tenedor o similar) At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

Job Number 24068046 Job Category Rooms & Guest Services Operations Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

What’s the job?: As the friendly face of our Food & Beverage outlets, you’ll also be a helpful host, a local expert, and a proud brand ambassador. You’ll report to the Food & Beverage Manager. Your day-to-day: • Support the Restaurant Manager in any required task. • Manage reservations control including individual and group requests. • Be the link between R&B operations and S&M team. • Implement greeting standards throughout R&B departments. • Train staff on reservation handling. • Liaise with Chef to keep all R&B menus clean and up to date. • Assist R&B teams in their specific duties. • Ensure service and other standards according to SOPs are adhered to. • Ensure cash handling procedures are followed and all paper stock items are managed. • Ensure correct closing day procedures are followed. • Prepare welcome package for all new R&B team members. • Keep all training manuals up to date. What we need from you: • 1+ years’ experience working with in hotel/restaurant. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us: • Discounted international room rates. • Training programmes and access to IHG’s training tool. • Meals whilst on duty. • Private health insurance discount. • Cool work environment and lots of fun!

Desde Le Room Service, buscamos incorporar un/a repartidor/a en nuestra sede de Barcelona. Se ofrece CONTRATO de 25 HORAS SEMANALES. Necesaria experiencia previa repartiendo con moto e imprescindible nivel básico de inglés. Si crees que tu perfil encaja, ¡Te esperamos!

Company Description We’re looking for a Rooftop Manager to join our team in Tope at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. We are searching for a real gem to manage our greatest rooftop bar in Barcelona: TOPE. Think 360-degree terrace with views over the city, tacos, margarita’s, DJ’s, events, groups and big parties. We need someone who can confidently manage a team, who is not afraid of some action, who has good contact with guests and who truly understands the brand. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting directly to the Director of F&B, you will shake things up with us as part of the Tope team at The Hoxton, Poblenou. Everyday wide views over the city are included. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and eligibility to participate in our discretionary bonus scheme. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage the total operations and commercial success of ‘your’ TOPE rooftop bar. Run a fun, slick and fast-paced roof top bar operation, with full responsibility for the venue. Coordinate and manage the inside and outside areas to comfortably run 300+ covers per day. Positively lead and develop your team of 15+, always encouraging the The Hoxton family vibe. Own the venue if it were you own; you’re in full control of daily revenues and costs. Be responsible for the planning of your team, in line with business demand. Be creative, share ideas, develop and implement our roof top bar strategy. Innovate our rooftop concept and be ahead of the rest with our evolving mindset. Work closely together with our Brand Manager on many cool activations. Drive service standards through your team – to achieve the best for our guests. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. At least 3 years’ experience in a busy restaurant and/or bar operations role, with a keen eye for detail and good understanding of managing a team. Must be fluent in Spanish and English, additional languages will be highly valuable. A track record of leading large teams in restaurants and bars; you’re a natural at inspiring trust and bringing others along on a journey. Not afraid of a fast-paced environment, juggling many things at once, but always keeping an eye for detail. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Company Description At DO & CO, where we specialize in creating exceptional catering experiences for iconic sporting events like the FIFA World Cup, UEFA Championship, and Formula One Grand Prix. With a career at DO & CO, you'll be right in the thick of the action, working behind the scenes to make sure every detail of the event is perfect. From creating gourmet menus to ensuring seamless service, you'll be an essential part of the team that makes these events truly unforgettable. Job Description We’re looking for passionate, driven Hostess to join us and travel the world with our F1 family to the different races. Anyone applying should be a traveller, a person who thrives in different, ever changing and very high-pressured environments. This role demands impeccable appearance and outstanding customer service skills, balanced with an informal approach and welcoming personality. As the first point of contact for the event, the successful candidate must have a vibrant and engaging personality. Qualifications Team player! You won’t be able to achieve success without this! Adaptable and flexible –both on the events and off. When it comes to working in events things change at any point! Experience working in high volume environments Goal driven personality –we have our goals – we hit them, guaranteed Pride in your work –from the very first plate to the last Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: A Net Salary of 10,50€/h Transport from to the circuit Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Housekeeping Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Rooms, the Housekeeping Manager is responsible for strategizing, developing, and directing the overall operation of the housekeeping department. Additionally, ensuring that the highest degree of quality is maintained at all times. Job Description What you'll do... Ensure all departmental service standards and sequences of service are being upheld. Work collaboratively with all housekeeping partners on a day-to-day basis. Maintain a close relationship with the Front Office and Engineering Team. Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary. Keep control of daily financial reports, updating profit and loss for each month end. Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs. Keep controls of purchasing system(s). Observe, teach and develop team members. Responsible for all union communication (if applicable). Ensured all grounds are maintained to SLS standard of service and design. Train and develop team to meet standards. Manage Capital Expenditure projects directed to housekeeping areas. Create new initiatives to improve efficiency of guest standards and operational improvements. Establish relationships with other companies in the hospitality industry. Qualifications What we're looking for... Minimum of five (5) years of housekeeping experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Company Description We’re looking for a Reservations Assistant to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Reservations Supervisor, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage new and existing individual rooms reservations through telephone, email and website reservations. Update any special requests and billing details in Opera. Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded. Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay. Ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude to guarantee quality standards are met. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Must be fluent in Spanish and English; Catalan and additional languages will be highly valuable. A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Job Number 24067273 Job Category Food and Beverage & Culinary Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

Job Number 24061654 Job Category Event Management Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Verify that AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair/clean when necessary. Tape down/dress loose wire/cable. Label broken equipment. Check delivered equipment and room set-up against Banquet Event Order. Communicate additions or deletions to flowsheets. Break-down, remove, and secure equipment. Set-up and maintain property’s portable audio system. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage/operation of AV equipment. Up-sell AV services. Monitor equipment operation. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow company policies and procedures. Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language and prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate information using computers/POS systems. Move up and down stairs/service ramps. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High School diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

We are building a new team for our soon to be open American Restaurant-Bar with live sports and music, in the center of the city. Available positions at the moment comprehend Sala and Bar positions, with some rotations included between them, we need customer oriented people, with a lot of energy and willing to learn our way of work. Experience is not required but appreciated. This position requires: - English level native or Advanced - Customer experience Skills - Language skills - Adaptability to late shifts - Basic knowledge of table service and Bar - NIE You can expect from us: - Young and Fun environment (always ensuring customer experience is special) - Rotation between Early and Late shifts - International customers mainly - American food, cocktails and Brunch - Live music and events Here, we valuate more the willing to learn, work and grow professionally, than the previous experiences. Working time can be flexible on the needs of our staff, although we will need to prioritize the coverage of our shifts, if the situation allows it, we can be flexible with studies and projects, offers vary from 40 hours a week to part times. Salary based on the latest regional convenio. If this offer suits you, we hope we can hear from you, cheers!

1. Formalización de la documentación interna y externa que se deriva de la gestión interna del departamento 2. Intervención en la preparación, revisión y utilización de los equipos, materiales y productos asignados junto con inventario 3. Participación en las operaciones de almacenaje, clasificación y control de los materiales y productos 4. Control de averías de las habitaciones 5. Supervisión y puesta a punto de las habitaciones de salida según los estándares establecidos 6. Supervisión y puesta a punto de las habitaciones de cliente según los estándares establecidos 7. Supervisión de descubiertas según los estándares establecidos 8. Supervisión zonas comunes 9. Control de los objetos olvidados 10. Apertura y cierre turno  2 años de experiencia en puesto similar en Hotel de 5*GL.  Bachillerato o Estudios Universitarios  Inglés (otros idiomas serán valorados) HABILIDADES Y COMPETENCIAS:  Orientación al cliente  Orientación a resultados  Proactividad  Trabajo en equipo  Ética y responsabilidad  Discreción  Innovación y mejora continua At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

Gran Hotel la Florida 5* es uno de los mejores resorts de lujo de la ciudad de Barcelona gracias a su privilegiada ubicación en la montaña del Tibidabo. El hotel dispone de 70 habitaciones, servicios de restauración y spa. ¿Te apasiona el sector hotelero? ¿Tienes experiencia en hoteles de 5*? Si es así está es tu oportunidad ya que precisamos incorporar a un portero para ampliar nuestro equipo. La persona seleccionada se responsabilizarán de realizar las tareas habituales del puesto de trabajo. -Recibir a los clientes abriéndoles la puerta del establecimiento y vehículo. -Responsable de llevar las maletas y el equipaje de los huéspedes hasta sus habitaciones. -Será la persona responsable de llevar a los clientes hasta sus habitaciones. -Asistir a los clientes para encontrar medios de transporte (taxi, sus propios vehículos y cualquier otro medio de movilización dentro de la ciudad o las inmediaciones de ella) y gestionar las reservas de los taxis. -Servicios de room service y recogida de los carros. -Rondas de seguridad por las instalaciones del hotel. Informando de cualquier anomalía y/ o incidencia en los accesos al hotel a su responsable directo. -Atender las peticiones de los clientes durante su turno. -Limpieza y orden en su puesto y zona de trabajo. -Contrato Fijo discontinuo (Inicio Abril finalización Octubre) -Jornada completa. -Salario según categoría profesional de convenio -Comida dentro de su jornada laboral -Limpieza de uniforme Buen nivel de inglés. -Formación FP en Hostelería y Turismo -Experiencia en hoteles 4 y 5* de 1 año. -Carné de conducir y vehículo propio. Requisito imprescindible. -Buenas dotes de comunicación. -Acostumbrado a trabajar en equipo de forma cooperativa y con iniciativa -Clara orientación al cliente -Posibilidad de incorporación inmediata -Disponibilidad horario de 23:00 a 07:00 horas. Thanks to its prime location on Tibidabo's Hill, the Gran Hotel La Florida 5 * GL is regarded as one of the top urban luxury resorts in the city. Our fantastic location offers not only spectacular views but also an oasis of peace away from the hustle and bustle of the city. Organize your special events in our modern meeting rooms with the help of our professionals. And if you want to stay fit, visit our fitness center or take a dip in our pool of 37 meters. Visit Gran Hotel La Florida for a lunch, a dinner or a drink in a privileged location. You can enjoy a relaxing beverage in the Lobby Lounge, rediscover the Catalan, Spanish and Mediterranean gastronomy in the Restaurant Barcelonas, or savor a refreshing cocktail by the pool in Les Terrasses Bar& Lounge.

Company Description We’re looking for an Assistant Restaurant Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit-style pizza at The Slice Shop or lighter Italian-American inspired dishes, perfect for a long lunch or dinner that rolls into late-night cocktails and natural wine. Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to Restaurant Manager, you will be responsible to manage the daily restaurant operations, maintain sanitation standards and assist servers and hosts during service. Strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Lead the team by example, keep them involved and motivated; help them feel empowered and supported, confident in providing top Hox experiences for our guests. Work closely with the Restaurant Manager and Head Chef so that front of house and back of house are working smoothly, hand-in-hand. Coordinate with Restaurant Manager for everyday operation and maintain financial and administrative records. Organize the proper onboarding of new joiners. Create a positive team atmosphere among team members, provide feedback and coach them regularly. Gather guests’ feedback and recommend improvements. Work with the whole R&B team to ensure proper food presentation and proper food-handling procedures. Handle guest complaints and ensure guest satisfaction. Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. Must be fluent in Spanish and English, additional languages will be highly valuable. At least 2 years’ restaurant or hotel experience in a similar role. Technical skills with a strong understanding of best practice hotel operations for the role. You are flexible to work on rotative shifts and on weekends. A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

¡Únete a Nuestro Equipo en Pleno Crecimiento! Buscamos un nuevo miembro para nuestro equipo de Customer Service Vilanova. Si eres apasionado por el servicio al cliente, responsable y disfrutas del trabajo en equipo, ¡te invitamos a formar parte de nosotros! Responsabilidades: - Excepcional atención al cliente. - Gestión de plataformas informáticas y redes sociales. - Coordinación de pedidos y agenda de repartidores. - Impulso de ventas. - Mantenimiento del área de trabajo. Requisitos: - Dinamismo y orientación al servicio. - Comprensión de la optimización de ventas. - Excelente presencia. - Nivel intermedio de inglés y catalán. - Adaptabilidad y cumplimiento de normativas. - Documentación en regla. - Turnos de trabajo: de lunes a jueves de 19:00 a 23:00hs Si cumples con estos requisitos, ¡esperamos contar contigo! Tu dedicación será clave para nuestro éxito y crecimiento.

• Ser eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles. • Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la bienvenida, a pie de coche, para todos aquellos huéspedes que llegan en transfer provisto por el hotel. • Desarrollar una relación profesional, servicial y enfocada en los detalles con el fin de que el cliente tenga una estancia única e inolvidable. • Gestionar eficazmente las quejas de clientes, no solo encontrando la solución y haciendo seguimiento, pero también con el fin que el cliente se vaya contento del servicio recibido en el hotel. • Informar bien a los clientes de todos los servicios en el hotel y actuar como un apoyo al departamento de Conserjeria en recomendaciones de la cuidad. • Garantizar que los estándares de The Leading Hotels of the World y Forbes se cumplen de manera natural y profesional. • Coordinar la asignación de los VIPS, y revisar sus preferencias. (eg. Habitación con balcón, baño, piso alto...etc) • Gestionar todas las peticiones especiales, incluyendo todas las peticiones de flores, decoración de habitaciones, pedidas de mano, regalos de agencias o clientes. • Establecer contacto continuado con los huéspedes durante su estancia, en el lobby, o bien espacios de restauración. • Revisar habitaciones de los clientes VIP antes de su llegada para asegurar que estén impecables y que la amenidad esté correcta. • Producir comunicados internos sobre llegadas de suites, VIPS y celebrities para informar a los departamentos sobre las preparaciones. • Mantener una comunicación fluida constante con todos los departamentos asegurando el nivel más alto de servicio para el cliente. • Gestionar la reputación online del hotel a través de Booking.com, TripAdvisor.com, Medallia y las encuestas de Hotels Quality, crear las respuestas individuales y dar explicaciones adecuadas cuando sea necesario. • Mantener al día el Cardex de Clientes con las diferentes preferencias de los huéspedes para anticipar y conocer sus necesidades. • Actuar como comercial interno, presentando todos los puntos de venta del hotel. Intentar hacer reservas internas y vender la música en directo. • Apoyar a Guest Relations Manager aportando nuevas ideas para la reunión mensual de Jefes de Departamento. ***Puesto estable con un contrato inicial de 6 meses*** FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia mínima de 1 año en hoteles de 5*GL • Castellano, inglés, ruso y francés - nivel avanzado • Se valorarán otros idiomas: alemán, japonés, mandarín, árabe. • Se valorarán conocimientos de Tesipro (Blanco). COMPETENCIAS PERSONALES • Comunicación interpersonal • Orientación al cliente externo • Comunicación empática • Proactividad • Trabajo en equipo • Ética y responsabilidad • Discreción Languages required: Spanish and English. Arabic, Catalan, Chinese, French, Japanese, and Russian are a plus At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

Si quieres empezar a formarte en el mundo hotelero, esta es tu oportunidad! CATALONIA HOTELS & RESORTS selecciona estudiante para realizar prácticas en el departamento de E-COMMERCE de nuestras oficinas centrales. Las principales tareas a desarrollar son las siguientes: - Actualización de contenidos escritos y medias en todas las plataformas digitales de la cadena. - Apoyo importante en la carga de contenidos de la nueva página web - Apoyo en todas las tareas del día a día del equipo. REQUISITOS: • Estudiante de TURISMO / MARKETING / COMERCIO o similar y poder firmar un convenio de prácticas. • Conocimientos de RRSS. • Orientación al cliente y sobre todo muchas ganas de aprender. OFRECEMOS: • Prácticas remuneradas. • Posibilidades reales de crecimiento profesional y incorporación en la empresa una vez finalizado el período de prácticas. • Nos adaptamos a la disponibilidad horaria del estudiante. • Oficinas en pleno centro de Barcelona. 400€ BRUTOS/MES Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.

Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a COMERCIAL DE RESTAURANTE para trabajar en nuestro hotel BARCELONA PLAZA, ubicado en Plaza España (Barcelona). Las tareas principales son las siguientes: • Aumentar las reservas en el restaurante. • Ejecutar el calendario de acción del plan de marketing. • Revisión y mantenimiento de materiales publicitarios del restaurante en diversas áreas del hotel (cartas, poster, flyers, tótems…). • Supervisar que se respete la imagen corporativa del restaurante (uso del logo de manera correcta, plantillas, tipografías…). • Actualización de contenidos en web propia y webs colaboradoras (ElTenedor, Tripadvisor, Atrapalo…). • Desarrollo de contenidos y ejecución de posts para redes sociales (Facebook, Twitter, Instagram, Google +). • Control de gastos + pagos a proveedores (cajas regalo, El Tenedor…). • Gestionar la satisfacción del cliente, tanto online (email "opinión express", responder comentarios según protocolo de respuesta…) como offline (entrega cupón a clientes satisfechos, resolución de quejas in situ…). • Mantener al día la base de datos (recogida de datos y actualización en El Tenedor). Ejercer como nexo de unión entre restaurante y otras áreas de negocio del hotel (informar de novedades y solventar dudas de staff, recepción, etc.) y trabajar con ellos como equipo para conseguir objetivos. • Supervisar que se cumplan los estándares de servicio en cuanto a tipo de música, iluminación, etc. • Crear y mantener relación con empresas/gremios de interés (cámara de comercio, gremio de hoteles, empresas de la zona…) y aprovechar sinergias. Medición de acciones (ROI). • Reporte semanal / mensual de acciones realizadas (informe comercial y de marketing). • Realizar visitas periódicas a empresas de interés. • Atender a reuniones periódicas con Product Manager para revisión y actualización de acciones de comunicación y marketing. Requisitos: • Titulación mínima: Licenciado. • Experiencia: De 1 a 2 años en hosteleria/administrativo/a. • Estudios en turismo / marketing /comercio/ RRPP. • Orientación al cliente. • Inglés alto + valorable otros idiomas. • Habilidad en redes sociales. • Disponibilidad inmediata. Se ofrece: • Jornada 40h semanales. • Salario competitivo. • Incorporación inmediata. • Formación continua y posibilidad de hacer carrera dentro de la empresa. 21.000€ - 25.000€ Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.

What you'll do... Assist to develop and execute comprehensive sales strategies to attract leisure travelers including individuals, families and leisure groups. Lead hotel’s sales efforts with key leisure market accounts. Attend specific sales calls, tradeshows, forums, workshops, and industry events to promote the hotel as well as to get qualified leads. Prepare correspondence to customers, internal booking reports, leisure presentations and file maintenance. Identify and qualify lifestyle and luxury programs for the hotel, ensuring up-to-date information and content. Provide personalized service to these accounts, maintaining strong relationships with leisure clients to understand their needs and preferences, and offer tailored recommendations to enhance their experience. Manage day-to-day customer support with key agency accounts. Identify and qualify potential leads through research, networking and outreach efforts. Maintain a strong pipeline of prospective clients. Build and maintain strong relationships with leisure clients, understanding their needs and preferences to provide tailored recommendations and enhance their experience. Manage day-to-day customer support with key agency accounts. Develop and maintain knowledge of market trends, competition, and customers to identify opportunities and threats. Adjust sales strategies accordingly. Work closely with the team members to ensure effective promotion of leisure packages and seamless execution of exceptional guest experiences. Coordinate and follow-up with other hotel departments to ensure delivery of superior guest service. Analyze leisure sales data and market trends to forecast revenue accurately. Provide regular activities/ sales plan reports and updates. Manage the leisure sales budget effectively, optimizing resource allocation to maximize ROI. Demonstrate a thorough knowledge of Delphi and Opera, keep that nourished with the updated information. Provide guidance and support to the sales team fostering a culture of continuous learning and development. Qualifications What we're looking for... Bachelor’s degree preferred Valuable minimum of two (2) years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel. Experience managing luxury brands. Someone who understands, celebrates and embraces the SLS brand values. Full availability to travel. Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management. Track record meeting or exceeding sales goals. Ability to be assertive and persuasive without being aggressive. Track record of developing long term relationships and contacts. Ability to quickly evaluate alternatives and decide on a plan of action. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to work under pressure and deal with stressful situations during busy periods. Ability to access and accurately input information using a moderately complex computer system. Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as, Delphi, Opera, and any departmental specific systems used. Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team. Exceptional interpersonal skills required, must be able to always present self professionally. Must be able to effectively communicate with all levels of an organization. Strong work ethic and self-starter who is a team player and comes with a can-do attitude. Ensure confidential documents are kept in a secured area. Demonstrate positive characteristics, which inspire Teamwork and team spirit. Excellent verbal and written communication skills. Fluent in Spanish and English. Fluency in additional languages is a bonus. You want to be part of a team that works hard, supports each other and has fun along the way. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Under the guidance of the Director of Facilities, the Purchasing Manager is responsible for planning, directing, and coordinating the activities of purchasing and warehouse personnel for the hotel and food and beverage outlets throughout the SLS Barcelona. Job Description What you'll do... Build and maintain the purchasing system Prepare and process requisitions and purchase orders for supplies and equipment Review purchase order claims and contracts for conformance to company policy Develop and implement purchasing and contract management instructions, policies, and procedures Participate in the development of specifications for equipment, products or substitute materials Resolve vendor grievances and claims Gather and analyze data, study sales and inventory records, identify suppliers, and stay on top of factors affecting supply and demand to forecast current and future costs of needed products and materials Identify and interview potential suppliers to determine quality, price, reliability, and delivery terms, and make decisions to ensure that needed supplies arrive in time and at the right price Administer bidding process and contracts for vendor performance/compliance within established limits for the purpose of securing items and/or services within budget and in compliance Responsible for the procurement and expediting of all material supplies, equipment and services Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result Assists Finance/Accounting department in establishing purchasing policies, procedures, and controls in accordance with the company policies and needs Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit to the company properties as it relates to the bidding process, terms of contract and negotiations with vendors while maintaining compliance with state regulations Recommends substitutions for appropriate considerations, requests and analyzes quotes from vendors for unusual items Responsible for the auditing of blanket purchase orders and releases against blanket requisitions Purchases items and services on an advanced level Oversees Warehouse department to ensure procurement and receipt of items are controlled Ensure proper controls are in place to eliminate warehouse variance Supervisory responsibility for Buyers within the Purchasing Department Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours Performs all other related and compatible duties as assigned Qualifications What we're looking for... College Degree in Business, Hospitality, or Related field preferred. At least five (5) or more years of Purchasing management experience for a hotel and F&B, preferably in an upscale or lifestyle brand hotel An proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona. Voir moins