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  • 🥐 Area Manager - Barcelona
    🥐 Area Manager - Barcelona
    2 days ago
    Full-time
    Les Corts, Barcelona

    ¿Estás preparado/a para comenzar una nueva aventura? Si has respondido que sí, esta es tu oportunidad. ¡Ahora más que nunca te necesitamos! Para seguir con nuestro plan de crecimiento y expansión de marca, nos encontramos en la búsqueda de un/a Area Manager, para llevar nuestras stores de Barcelona, con visión estratégica y liderazgo. Esta persona será responsable de coordinar y optimizar la operación en múltiples puntos de venta, asegurando el cumplimiento de objetivos comerciales, la eficiencia operativa y la satisfacción del cliente. Entre las funciones principales a realizar se encuentran: • Establecer rutas de visita a los centros designados para su control y gestión., • Realizar auditorías de control y calidad internas mensualmente para medir los diferentes parámetros establecidos., • Supervisar la cuenta de resultados de los centros asignados (gastos, costes, etc.), además de la facturación y la metodología de venta y realización de reportes pertinentes., • Colaborar en el control de KPI´s de venta, personal y producto., • Supervisar las tareas administrativas realizadas por los equipos gerenciales (horarios, pedidos, etc.), • Proporcionar diferentes estrategias y técnicas de venta a los equipos para incentivar e impulsar las ventas., • Supervisión de servicios para asegurar la mejor experiencia a los clientes., • Gestión de personas: motivar y formar a equipos de gerencia, asegurando los procesos formativos, valoración de equipos comerciales, coordinar reuniones estratégicas mensuales, selección de personal, evaluación y promoción de equipos, etc., • Garantizar el cumplimiento de la normativa respecto a la higiene, APPCC, calidad y medio ambiente., • Gestión de nuevas aperturas de centros. Requisitos de puesto: • Estudios en ADE, Economía o Finanzas, RRHH, Gestión de ventas y operativa., • Experiencia mínima de 3-4 años como area manager, supervisor o gestor de zona preferiblemente en el sector de hostelería o - restauración, retail o franquicias., • Conocimientos de hostelería, gastronomía, pastelería o similar, técnicas de venta, gestión de equipos comerciales, indicadores KPI's y normativa APPCC, salud y seguridad alimentaria., • Manejo de herramientas ofimáticas., • Valorable conocimiento de inglés a nivel corporativo., • Carnet de conducir TIPO B., • Residencia en BARCELONA., • Disponibilidad total para viajar. Ofrecemos: • Contrato indefinido a jornada completa: ¡Estabilidad laboral garantizada!, • Salario según valía y experiencia demostrada + variable + coche de empresa, • Día de cumpleaños libre: ¡Celebra tu día especial como se debe, con un día libre para ti!, • Posibilidad de acceder a seguro médico privado a través de retribución flexible: ¡Cuida de tu salud con opciones personalizadas!, • Descuento de empleado: ¡Disfruta de tus productos favoritos a precios especiales!

    No experience
    Easy apply
  • Director/a de Restaurante
    Director/a de Restaurante
    30 days ago
    €35000–€42000 yearly
    Full-time
    Sant Andreu, Barcelona

    Singular es un proyecto de restauración y ocio en Barcelona formado actualmente por dos conceptos: Singular Smash Burger y Singular Copas y Billares. Nos encontramos en una etapa de profesionalización y crecimiento, implantando nuevos sistemas de gestión, procedimientos, indicadores de rendimiento y una estructura operativa que nos permita mejorar la rentabilidad y preparar el negocio para su siguiente etapa. Buscamos incorporar un/a Operations Manager / Responsable de Operaciones que trabaje directamente con la propiedad y se convierta progresivamente en una figura clave dentro de la compañía. No buscamos únicamente a alguien que supervise los locales. Buscamos una persona muy operativa, resolutiva, analítica y con capacidad de liderazgo, capaz de detectar problemas, proponer soluciones y asegurarse de que las cosas sucedan. ¿Cuál será tu misión? Asumir progresivamente la coordinación de la operación de nuestros establecimientos, mejorando equipos, procesos y resultados, y reduciendo la dependencia de la propiedad en la gestión diaria. Principales responsabilidades • Supervisar la operativa de los establecimientos., • Coordinar, acompañar y exigir resultados a los responsables de cada área., • Organizar y optimizar equipos, horarios y necesidades de personal., • Implantar y mejorar procedimientos, protocolos y sistemas de trabajo., • Analizar ventas, costes, productividad, mermas y principales KPIs., • Trabajar con dirección sobre la cuenta de resultados y rentabilidad de cada unidad., • Detectar ineficiencias y ejecutar planes de mejora., • Supervisar estándares de producto, servicio, limpieza y experiencia de cliente., • Participar en selección, formación, evaluación y desarrollo de los equipos., • Controlar inventarios, compras y proveedores junto con los responsables correspondientes., • Mejorar la comunicación y coordinación entre dirección y los diferentes equipos., • Ayudar a construir una estructura operativa escalable y preparada para el crecimiento. ¿Qué perfil buscamos? Buscamos una persona con experiencia en gestión de operaciones dentro de restauración, especialmente interesante si procede de restauración organizada, fast casual, casual dining, burgers, delivery o conceptos con un volumen operativo importante. Valoraremos especialmente: • Experiencia como Operations Manager, Area Manager, Restaurant Manager, F&B Manager o posiciones similares., • Experiencia gestionando y desarrollando equipos., • Conocimiento de costes, ratios y cuenta de explotación., • Capacidad para trabajar mediante KPIs y objetivos., • Experiencia implantando procedimientos y mejorando operaciones., • Perfil hands-on: buscamos alguien que conozca la realidad del local y no gestione únicamente desde un despacho., • Liderazgo, criterio y capacidad para tomar decisiones., • Organización y autonomía., • Orientación clara a resultados y rentabilidad., • Mentalidad emprendedora y comodidad trabajando en una empresa ágil y en proceso de profesionalización. ¿Qué ofrecemos? • Incorporación a un proyecto con identidad propia y recorrido de crecimiento., • Contacto directo con la propiedad., • Autonomía real y capacidad de decisión., • Posibilidad de construir y mejorar la estructura operativa de la compañía., • Responsabilidad progresiva sobre los diferentes negocios., • Posibilidades reales de crecimiento profesional conforme evolucione el proyecto., • Contrato indefinido., • Jornada completa., • Barcelona., • Salario fijo competitivo + variable vinculado a objetivos, en función de experiencia y adecuación al puesto. Una última cosa Buscamos a alguien que quiera construir, no simplemente ocupar una posición. Si disfrutas entrando en una operación, entendiendo qué funciona y qué no, organizando equipos, analizando números y convirtiendo problemas en procesos y resultados, nos gustaría conocerte.

    Immediate start!
    Easy apply
  • Manager on Duty - Hotel Arts Barcelona
    Manager on Duty - Hotel Arts Barcelona
    3 hours ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    No experience
    Easy apply
  • 1 Director/a de Restaurante – Born/Calle Pricesa – 42-45K
    1 Director/a de Restaurante – Born/Calle Pricesa – 42-45K
    15 days ago
    €42000–€45000 yearly
    Full-time
    Ciutat Vella, Barcelona

    Director/a de Restaurante – Barcelona 📍 Zona Born – Calle Princesa, Barcelona Buscamos Director/a de Restaurante para incorporarse a un proyecto gastronómico contemporáneo en Barcelona. Buscamos una persona muy operativa, con experiencia liderando equipos y acostumbrada a gestionar restaurantes con volumen y ritmo de servicio. Tus principales responsabilidades • Liderar y desarrollar un equipo de aprox 20 personas., • Dirigir el servicio desde una posición muy operativa y cercana al equipo., • Gestionar reservas, walk-ins, seating, esperas y ritmo de entrada., • Coordinar sala con cocina y bar para garantizar el ritmo y la calidad del servicio., • Supervisar tiempos, rangos, comandas y evolución de las mesas., • Organizar horarios, cuadrantes, vacaciones y cobertura de plantilla., • Coordinar y desarrollar a los responsables y subresponsables de sala., • Participar en selección, onboarding y formación del equipo., • Gestionar grupos y eventos., • Trabajar sobre ticket medio, ventas, productividad y otros KPIs., • Supervisar inventarios, pedidos y control de costes del área., • Detectar oportunidades de mejora y convertirlas en acciones concretas., • Garantizar que el área de sala funcione de forma organizada y autónoma. Buscamos • Experiencia como Director/a de Restaurante, Restaurant Manager, Responsable de Restaurante, Maître o Jefe/a de Sala senior., • Experiencia liderando equipos de 15–30 personas., • Experiencia en restaurantes con volumen y servicios de 130–150 clientes., • Capacidad de liderazgo, organización y toma de decisiones., • Experiencia trabajando con ventas, ticket, costes y KPIs., • Orientación al cliente y a la hospitalidad., • Español y catalán fluidos., • Inglés profesional/fluyente., • Manejo de Excel, Google Sheets y herramientas digitales., • Se valorará conocimiento de vino, gastronomía, coctelería y destilados. Se ofrece 💰 42.000–45.000 € brutos/año + bonus por objetivos + propinas 📅 12 pagas 📄 Contrato indefinido ⏰ Jornada completa 📍 Barcelona – Born, Calle Princesa 👥 Equipo de aproximadamente 20 personas 🚀 Alta autonomía y capacidad real de decisión 📈 Reporte directo a Dirección General Pasos del Proceso de selección: • Entrevista online de competencias, • Entrevista presencial con Dirección, • Entrevista con el equipo – Culture Fit, • Referencias profesionales, • Oferta al finalista Si tienes experiencia gestionando restaurantes con volumen, liderando equipos y te interesa asumir un proyecto con responsabilidad real sobre la operación, queremos conocerte. 👉 Inscríbete en la oferta y envíanos tu CV.

    Immediate start!
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  • Bartender (NOXE) - W Barcelona
    Bartender (NOXE) - W Barcelona
    2 days ago
    Full-time
    Eixample, Barcelona

    POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    No experience
    Easy apply
  • Assistant Director of Welcome - W Barcelona
    Assistant Director of Welcome - W Barcelona
    2 days ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    No experience
    Easy apply
  • Connectivity Assistant Intern
    Connectivity Assistant Intern
    5 days ago
    Full-time
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you organized, versatile, and passionate about travel tech and hotel operations? Do you enjoy cross-functional communication and technical set-ups in a fast-paced environment? Join our Connectivity team to connect our hotel partners, channel managers, and internal teams to deliver seamless travel offers. 🚀 Your responsibilities Operational implementation of Connectivity Upstream preparation of connectivity offers upstream via Channel Managers (internal setup, partner communication, and pre-publication validation). Direct relations with hotel partners, Channel Manager teams, Sales, Digital Content & Projects departments. Connectivity control before and during the sale. Putting online and managing VeryChic Tonight content. Creation of extranets. Operational set up of Tour Operators. Checking the receipt of TO rates. Communication with TO partners to confirm rates. Creation of TO identifiers. Operational implementation of external services. Activation and implementation of external activities. Checking and monitoring their operation. 🧠 Your profile Native French speaker and professional proficiency in English. Spanish is a plus! Graduate or student in E-Tourism, Hospitality, Business, Digital, or related fields. Autonomous, highly organized, and rigorous with high attention to detail. Versatile team player with excellent interpersonal skills. Strong verbal and written communication abilities. Previous experience in the travel, hospitality, or luxury sectors is a plus. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to connect extraordinary hotels with passionate travelers? Apply now to join VeryChic and board your next journey!

    No experience
    Easy apply
  • Sous Chef - W Barcelona
    Sous Chef - W Barcelona
    5 days ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. • Assists Executive Chef with all kitchen operations and preparation. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. • Assists in determining how food should be presented and creates decorative food displays. • Maintains purchasing, receiving and food storage standards. • Ensures compliance with food handling and sanitation standards. • Performs all duties of kitchen managers and employees as necessary. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with all applicable laws and regulations. • Follows proper handling and right temperature of all food products. • Operates and maintains all department equipment and reports malfunctions. • Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Maintains the productivity level of employees. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures property policies are administered fairly and consistently. • Communicates performance expectations in accordance with job descriptions for each position. • Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Participates in the employee performance appraisal process, providing feedback as needed. • Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Easy apply
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